appointment of director of hospitality, conferences and ... · director of hospitality, conferences...

Appointment of Director of Hospitality,

Conferences and Catering Services

Contents

University of Surrey 32

4 The University in numbers

6 Why Surrey?

8 Our research

10 Surrey means business

12 The corporate strategy of the University

14 Inspiring people Student profiles.................................16

Staff profiles .....................................17

18 Director of Hospitality The Role ............................................18

Key Responsibilities ..........................18

Department information .................. 20

Structure ..........................................21

Dimensions of the Role..................... 22

Personal Specification ..................... 24

26 Selection process How to apply .................................... 26

The Times/Sunday Times Good University Guide 2015

GOODUNIVERSITYGUIDE2016UNIVERSITYOF THEYEAR

4 University of Surrey 5

The University in numbers

125 years of Shaping The fUTUre

4th in The Guardian

leagUe Table 2016

12,000+ loCal jobS

SUpporTed by The UniverSiTy

STUdenTS from over

120 countries

global markeT leader in satellite

technology

£70m 5g innovaTion

CenTre

£1.5bn ConTribUTion To naTional eConomy

140 CompanieS aT SUrrey

reSearCh park

5th in nSS for overall

STUdenT SaTiSfaCTion

2,300+ plaCemenTparTnerS

2nd for gradUaTe employabiliTy

£400m in CampUS

inveSTmenT*

*SinCe 2000

Surrey was named one of the twelve best universities for sports teams, clubs and facilities in the Which? University Student Survey 2014.

Surrey Sports Park is one of Europe’s leading sports venues. This £36- million centre features world-class facilities and plays host to a number of professional teams, athletes and sports events. Surrey Sports Park is also home to Team Surrey, which offers 46 sports clubs for students to join. The Park was the official training base of the Irish and Italian national teams during the 2015 Rugby World Cup.

a top UniverSiTy for SporT


The University of Surrey is second for graduate employability when compared with other chartered universities in England. According to data from the Higher Education Statistics Agency (HESA), 96.9 per cent of our graduates were in work (or further study) six months after graduation in 2014.

Read more at:surrey.ac.uk/pl2

2nd for gradUaTe employabiliTy

The establishment of a new £45-million School of Veterinary Medicine – one of only eight in the UK – has put Surrey on the map as a pioneering centre for interdisciplinary research to improve animal and human health.

Opened by HM The Queen, the new School’s alliances with an extensive network of partners in clinical practice, research and industry provides an outstanding training environment for our students, as well as for practising veterinary surgeons, veterinary nurses, para-professionals and clinical scientists.

new £45m SChool of veTerinary mediCine

At the University of Surrey, we ask and answer important questions that create new insight and understanding. More than any other British university, we actively share our knowledge through innovative teaching, professional training and business collaborations. We inspire people to do wonderful things, and also help them to acquire the tools they need to build better lives in a better world.

Why Surrey?

Surrey rose three places to fifth in the 2015 National Student Survey, achieving a 92% overall student satisfaction rating.

Read more at:surrey.ac.uk/pl

5th for STUdenT SaTiSfaCTion

Surrey encourages students to be the best they can be.

Jennifer JacobsenbSc (hons) business and retail management

Surrey entered the league-table elites with a top-four ranking in The Guardian University Guide 2016, a climb of two places from sixth in 2015. The Times/Sunday Times Good University Guide 2016 and The Complete University Guide 2016 also put us in the top ten for the first time. Read more at:surrey.ac.uk/pl3

top 4 in The Guardian UniverSiTy leagUe Table

The University of Surrey’s Guildford School of Acting (GSA) is one of the most highly regarded theatre schools in the UK, and arguably the foremost musical theatre school in the world.

GSA’s distinguished alumni include performers such as Brenda Blethyn OBE, Michael Ball, Bill Nighy and Celia Imrie.

gUildford SChool of aCTing (gsa)


Wonder should be at the root of all academic research, but at Surrey we never feel that our research is complete until it has been tested, built upon and used for the greater good. It’s not that we only ever do applied research. We simply have a restless desire to make wonderful things happen as a result of everything we do.

our research

From nutrition to nursing ethics and from sleep to infectious disease, University of Surrey academics are at the forefront of groundbreaking discoveries and translational research to improve human and animal health. Surrey research is contributing to secure a safer, healthier world for all.

health

Our industrial collaborations and partnerships ensure our academics lie at the heart of shaping future technologies. Home to award-winning departments and world-leading research centres, our experienced scientists explore fields such as air travel, forensic analysis, satellite navigation, solar power, ultra-fast lasers, water sanitation and weather forecasting – to name just a few.

science & technology

From research into wearable electroencephalography (EEG) equipment to obesity drug failure and lack of accessible tourism, our academics are leading the way with their investigations into society. The diversity of our pioneering work reveals the role our academics play in creating a wider understanding of society.

society

Researchers from the University of Surrey have launched a new programme of research called eSMART (Electronic Symptom Management using ASyMS Remote Technology), that uses mobile phone technology to remotely monitor patients who are undergoing chemotherapy to treat breast, bowel and blood cancers. The Advanced Symptom Management System (ASyMS) allows patients to report the side effects from their chemotherapy via a mobile phone. This information is immediately sent securely to a computer, which assesses their symptoms and triggers alerts to doctors or nurses within minutes if they require specialist intervention.

Read more at: surrey.ac.uk/pl4

case study: mobile technology in medicine

Researchers at Surrey Space Centre have created new technology to aid spacecraft repair, dispose of radioactive waste and monitor spacecraft. The intelligent robotic systems can inspect, monitor and identify when spacecraft needs repairing, and will also have the potential to support astronauts on space missions and to deal with space debris. The autonomous technology will be deployed in snake-like robots and will have a great deal of manipulability, perceiving their environment through built-in cameras.


case study: satellites and space debris

University of Surrey research has found that Europe is losing out on as much as €142 billion every year due to poor infrastructure, services and attitudes towards travellers with special access needs. The European Commission-funded research found that travellers within the EU who required special access (whether through disability or age) undertook 783 million trips within the region in 2012, contributing €394 billion and 8.7 million jobs to the European economy. However, if European destinations were fully accessible, this demand could increase by up to 44 per cent a year – producing an additional €142 billion GDP and creating 3.4 million jobs.


case study: accessible tourism

20112002

1996


We’re connected to the local community, the regional economy and the wider world through collaboration. Whether partnering with the biggest names in technology and communication to build the world’s first 5G Innovation Centre on our campus, hosting 140 high-tech companies on our own Research Park, or stimulating over £1bn of economic activity in the southeast of England every year, our business partnerships put our expertise to work for everyone’s benefit.

Surrey means business

The University of Surrey, along with the University of Strathclyde, has been selected to enter into a partnership with the Department for Business, Innovation & Skills (BIS) to set a new strategic direction for the world-renowned National Physical Laboratory (NPL), a global centre of excellence in measurement science.

surrey partners WiTh The naTional phySiCal laboraTory

An economic-impact study (conducted in autumn 2014 by BiGGAR Economics) found that the University of Surrey and the Surrey Research Park generated around £1.5 billion Gross Value Added for the UK economy in 2013/14. The study revealed that the University and Research Park directly or indirectly supported more than 17,000 jobs – 10,600 of which were based in Guildford.

eConomiC impact

The University has been incubating technology businesses since 2002, when (along with Bath, Bristol and Southampton universities) we founded the SETsquared Partnership. Since then, Exeter University joined (2011) and the Partnership has directly supported over 650 companies, helping them raise over £0.75 billion and creating over 1,000 new jobs. It has also been ranked by the University Business Incubator Index (UBI) as number one Incubator in Europe and second in the World 2014.

number one bUSineSS inCUbaTor in eUrope

The Research Park is home to over 140 companies, with many specialising in social sciences, technologies, health-related activities and engineering. Since it was opened in 1985, the Park has helped over 500 companies – some of which were newly established businesses and are now world leaders in their field.

Today, the companies on the park employ more than 3,500 highly qualified staff, some of whom are recruited from within Surrey.

surrey research park

The 5G Innovation Centre (5GIC) at the University of Surrey is the largest UK academic research centre dedicated to the development of the next generation of mobile and wireless communications. Bringing together leading academic expertise and key industry partners in a shared vision, 5GIC will help to define and develop the 5G infrastructure that will underpin the way we communicate, work and live our everyday lives in the future.

5g innovation CenTre

The exciting opportunity at Surrey is how we use our knowledge to deliver significant impact on business and

society within the rapid speed of change in the digital era.

professor alan w. brownprofessor of entrepreneurship and innovation, Surrey business School

Our long-established Professional Training placement programme is admired by universities around the world. Over the past five years, more than 2,300 partner organisations have worked with us to give students valuable experience of the professional environment and help them develop vital skills for the competitive graduate employment market.

2,300+ plaCemenT parTnerS

12

The University of Surrey is an international University with a worldwide reputation for excellence in teaching and research. We welcome over 14,000 students and employ around 2,500 members of staff.

The corporate strategy of the University

our mission The University of Surrey is a research-led institution pursuing learning, scholarship and research that advances and disseminates knowledge. The University is committed to working closely with its students, business, government and civil society to transition knowledge to the benefit of humanity.

our values Surrey inspires people to achieve wonderful things. A number of core attributes have been identified that have shaped and continue to influence Surrey and drive our progress. These values of innovation, passion, collaboration, openness and curiosity have been instrumental in Surrey’s rise to a leading market position.

To continue to attract the best staff and students, we must demonstrate an ongoing commitment to equality and diversity, and ensure the richness and diversity of society is reflected and celebrated within our institution. This understanding and openness to embracing other cultures and considering equality issues across a broad spectrum is vital in order for the University to position itself as both a successful national and international institution.

The Equality, Diversity and Inclusion strategy is aligned with other key staff and student strategies. Engagement, Equality and Culture is a strategic priority area within the HR strategy 2014-2017, and the Teaching and Learning strategy 2010-17 underlines the University’s commitment ‘to promote equality in all its activities and aims to provide learning and teaching environments free from discrimination and unfair treatment’.

The Widening Participation and Outreach strategy is also an important dimension of the University’s work in raising aspirations and attainment for students from a range of backgrounds, particularly those from non-traditional, under-represented groups and students with differing needs.

our vision The University of Surrey is committed to being a leading national and international university. Our high-quality teaching, learning, research and enterprise will be delivered in a financially and environmentally sustainable manner, within an academic community that values collegiality and professionalism, providing our students with skills that allow them to maximise their potential.

The University’s Strategic Plan for 2011-2017 identifies six strategic imperatives which encapsulate what we will do to achieve this vision:

» Quality: underpinning teaching, learning, research, scholarship, the experience we offer our students and our staff, enterprise, collaboration and the transition of new knowledge into economic and social value

» International impact: aiming to be a leading national and international university, growing our activity and influence overseas as well as in the UK and Europe

» Distinctiveness: developing our strengths and defining our leading position, building particularly on our students’ high levels of employability and participation in the Professional Training programme

» Collegiality: nurturing our students and staff, encouraging a culture of respect and developing a life-long relationship with alumni and staff

» Professionalism: having the highest expectations, mutually shared between the University, our staff and students and a community engaged in a common purpose, striving for professionalism, ethical working methods and standards of excellence

» Sustainability: especially through effective financial management and using our endowment wisely to support strategic academic and enterprise ventures achieved whilst responsibly improving our environmental sustainability

13University of Surrey

14

The University has a strong management team with a unique mix of business and academic leaders in their field. We build on the foundations of innovation, passion, collaboration, openness and curiosity to make Surrey a top-ten university.

inspiring people

University of Surrey 15

members of the executive board» President & Vice-Chancellor

Professor G.Q. Max Lu

» Provost Professor Michael Kearney

» Vice-Provost Education Vacant

» Vice-Provost Research Vacant » Executive Dean, Faculty of Arts and

Social Sciences Professor David Allen

» Executive Dean, Faculty of Engineering and Physical Sciences Professor Jonathan Seville

» Executive Dean, Faculty of Health and Medical Sciences Professor Lisa Roberts

» Pro Vice-Chancellor, International Relations Professor Vince Emery

» Vice-President & Registrar Dr David Ashton

» Chief Operating Officer Mr David Sharkey

» Vice-President, Enterprise and Growth Mr Greg Melly

» Vice-President, Marketing and Communications Mr Mike Hounsell

» Vice-President, Human Resources Mr Paul Stephenson

» Chief Financial Officer Vacant

our FacultiesFaculty of arts and social sciences

» School of Arts» School of Economics» School of English and Languages» School of Hospitality and Tourism Management» School of Law» Department of Politics» Department of Sociology» Surrey Business School» Guildford School of Acting

Faculty of engineering and physical sciences» Department of Chemical and Process Engineering» Department of Chemistry» Department of Civil and Environmental

Engineering» Department of Computer Science» Department of Electrical and Electronic Engineering» Department of Mathematics» Department of Mechanical Engineering Sciences» Department of Physics» Centre for Environmental Strategy

Faculty of health and medical sciences» School of Biosciences and Medicine» School of Health Sciences» School of Psychology» School of Veterinary Medicine

I came to the University of Surrey from Helsinki in Finland, after completing the International Baccalaureate.

The teaching and learning culture at Surrey has given me a deeper interest in my field of study – and my course has made me far more analytical of the current environment and my surroundings. Meeting and working with people from different backgrounds, cultures and university courses has made me much more curious about the world.

Surrey encourages students to be the best they can be, both academically and socially, and they offer you countless opportunities to help you develop yourself professionally (careers service, talks and fairs, company visits, placements and so on) as well as personally, and will actively support you every step of the way.

Jennifer Jacobsen bSc (hons) business and retail management

THE F IRST YEAR —neW WayS of learning

I chose the University of Surrey because it’s one of the best in the UK for bioscience degrees.

Working with my tutors has been fantastic – and having a personal tutor with such a passion for their subject has helped me to stay focused. All of the academics provide a solid support system – I’ve had lots of help from them since I started here, especially in terms of time management, and they’ve given me plenty of feedback and advice on my work.

Being taught by lecturers who are well known in their fields is a major plus point too, and I’ve really enjoyed the practical work. Meeting so many different people has been a life-changing experience.

Ashleigh ThompsonbSc (hons) biomedical Science

THE SECOnD YEAR —STUdying hard

My three years at Surrey have really opened my eyes to different aspects of the world – I feel driven to explore it even more.

During my third-year placement, I worked as the Marketing and Media Manager for the Hilton Buenavista Toldeo in Spain. I secured the job with help from my tutors, who arranged an interview with the company, helped me to write my CV in Spanish and offered me mock interviews so I could practise. The best thing about my placement was the improvement in my Spanish.

The teaching at Surrey is excellent and has changed the way I think about and approach things. I had never studied Spanish before coming here but in the space of three years I can speak it fluently, which is a real credit to the dedication of my tutors.

Daniel LittmanbSc (hons) business management and Spanish

THE THIRD YEAR —profeSS ional plaCemenT

During my four years at Surrey, I found the culture of encouraging innovation amongst students to be really strong.

For my final-year project, I decided to create a mobile app for the University, including features I would have found useful as a student. I worked with tutors who were also passionate about mobile app technology, and discussed my ideas with them. They gave me really valuable input, and collaborating with them throughout the project was incredibly helpful.

The academic staff and the teaching environment at Surrey introduced me to new ways of thinking during my time there. Choosing to study at Surrey was a life-changing decision for me, and has set me up for a great career.

Sam WilliamsbSc (hons) electronic engineering

THE F InAL YEAR —knoWledge & exper ienCe


Professor Jim Al-Khalili obtained his PhD from Surrey in 1989, then, after two years at University College London, returned in 1991 to establish himself as a leading expert on exotic atomic nuclei. His related papers have over a thousand citations.

Alongside lecturing undergraduates and acting as admissions tutor, Professor Al-Khalili is a well-known science communicator. His books are translated into 26 languages and he is a familiar face thanks to his media work, including Bafta-nominated Chemistry: A Volatile History and BBC Radio 4’s The Life Scientific.

Professor Al-Khalili is a recipient of the Royal Society Michael Faraday Prize and the Institute of Physics Kelvin medal and prize, receiving an OBE in 2007 for ‘services to science’.

Professor Jim Al-Khaliliprofessor of physics, professor of public engagement in Science

Professor Alan W. Brownprofessor of entrepreneurship and innovation, Surrey business School

Professor Lanham-new is a Fellow of the Society of Biology and a Registered nutritionist. She is a leading expert in the fields of vitamin D, diet and bone health, and a member of Public Health England’s Scientific Advisory Committee on nutrition.

Professor Lanham-new played a key role in the development of Surrey’s new Sport and Exercise Sciences degree and lectures on undergraduate and postgraduate programmes in the field of nutrition.

Her current work includes a £0.8 million BBSRC-funded project on different forms of vitamin D for human health and a €6 million EU-funded project to set guidelines for vitamin D requirements for all age groups across Europe.

Professor Sue Lanham-Newhead of the department of nutritional Sciences

Since joining Surrey Space Centre (SSC) in 2004, Professor Yang Gao has worked with students on internationally teamed projects to develop autonomous system technologies for future near-Earth or interplanetary missions like ExoMars and MoonLITE.

As an elected Fellow of the Institution of Engineering and Technology (IET) and Royal Aeronautical Society (RAeS), Yang has given invited lectures at international organisations and summer schools to boost engagement with the subject, and was named by Times Higher Education as one of ten young leading academics in the UK significantly contributing to their discipline.

Professor Yang Gaoprofessor of Space autonomous Systems, head of the STar lab within Surrey Space Centre

Professor Alan W. Brown is a software engineer and business strategist who studies how agile delivery practices can help organisations create better solutions faster. He is Professor of Entrepreneurship and Innovation in the Surrey Business School where he leads activities in the area of corporate entrepreneurship and open innovation models. He has been instrumental in launching the Surrey Centre for the Digital Economy (CoDE), a research activity focused on exploring the impact of digital technology on business, the economy, and society.

Alan has extensive industry experience in a variety of areas, including leading business development in a Silicon Valley start-up, a product strategist and Distinguished Engineer at IBM, and a research scientist at the Software Engineering Institute at Carnegie Mellon University.

18 19University of Surrey

•Create,designandimplementastrategywhich exploits the recent major investments in University catering outlets to deliver a range of menus, services and facilities suitable for a diverse customer base. Strategies need to include measures to ensure that services are renewed and refreshed to meet changing catering requirements and trends.

• Buildandleadaneffectiveandwell-motivated team including unit managers and other staff at all levels. This will involve creating and agreeing staff development plans and continuous professional development.

•Ensurethatallcateringoperationscomplywith the best industry and statutory standards for food safety and hygiene. They will appropriately manage and resolve any issues arising in a professional and timely manner.

• Ensureclearandconsistentoperatingprocesses which are documented and complied with to ensure quality and value for money.

K E Y R E S P O n S I B I L I T I E S

D I R E C T O R O F H O S P I TA L I T Y, C O n F E R E n C E S A n D C AT E R I n G

•Provideahighlyresponsiveandcustomerfocused range of services. This will require frequent gathering and analysis of customer feedback, evaluation of existing service provision and keeping abreast of feedback and broader developments outside of the University, to ensure appropriate developments and innovative solutions are proposed that consistently enhance and maximise service quality, efficiency and continuity.

•Engagecloselywiththestudentcommunity by maintaining close and positive links with their elected representatives and the wider student body. Catering services are a vital aspect of student campus life and delivery of the catering strategy is overseen by a management board that includes student representatives.

•Createandexecuteacatering“brand”andsub-brands to reflect the requirements of customers and the need for the wider HCCS team to work to a clear vision.

•Managetherelationshipwithsuppliers,franchise partners and other stakeholders in the best interests of the University.

H O S P I TA L I T Y, C O n F E R E n C E S A n D C AT E R I n G DEPARTMEnT

The University of Surrey owns and manages its on campus catering and conference services. The portfolio of outlets and activities which make up the HCCS division include restaurants serving a range of menu choices, Starbucks coffee shops operated by the University under franchise agreements and a significant internal catering, events and conference business. The post holder will provide the strategic leadership required to deliver an ambitious vision of a catering service appropriate for a top UK University. They will develop and lead a large team of managers and staff capable of providing the highest standards of efficiency, quality and compliance with all statutory and other regulations.

The Hospitality, Conference and Catering Services (HCCS) department operates as part of the Business Support and Traded Services Directorate. The Directorate is responsible for the management of all University trading services and includes Accommodation Services and various other smaller trading departments.


O R G A n I S AT I O n C H A RTK E Y R E L AT I O n S H I P S

internal

•Therolewillinvolvesubstantialinternaland external networking and liaison with staff from across the University at all levels. University colleagues will engage as customers but also as collaborators on important projects.

•Therolewillalsoinvolvefrequentdealingswith other senior managers responsible for planning major events (e.g. graduation days, open days) and for ensuring that the changing requirements of students are incorporated into strategies for improving their experience.

external

•Therolewillinvolvesubstantialexternalnetworking as part of normal commercial arrangements, e.g. building relationships with suppliers; but also as part of industry groups.

•Anumberofotherexternalrelationshipsrelating to compliance, licencing and other regulatory functions will also have to be managed.

STRUCTURE

D E PA RT M E n T I n F O R M AT I O n

Director of HCCS

Director of Traded Services and Business Support

Other Traded Services Business Support functions

Operations Manager Conferences Manager Business Manager

Unit managers and chefs


D I M E n S I O n S O F T H E R O L E

•TheHCCSdepartmentmanagesaturnoverofaround £5m and a staffing team of c 40 FTEs. It includes 7 permanent restaurants, bars and coffee shops and a significant conference and events business making use of 100s of student bedrooms and teaching rooms.

•Theservicesprovidedbythedepartmentare delivered in every part of the University and to external clients. The business is therefore highly visible and its success is of significant importance to the entire University community.

H O S P I TA L I T Y, C O n F E R E n C E S A n D C AT E R I n G DEPARTMEnT

P E R S O n A L S P E C I F I C AT I O n

A n E x C E P T I O n A L C A n D I D AT E

planning and organising

•Thepostholderwillenjoyfullstrategicresponsibility for the future direction and day to day management of a complex portfolio of catering services so will need to produce and execute complex strategies, roadmaps and action plans.

•Theroleinvolvessignificantbudgetaryresponsibility so the post holder will need to align all plans with existing financial targets and report regularly on financial progress

problem solving and decision making

•Thepostinvolvesthecommercialmanagement of a complex business and the management of a range of internal and external stakeholders. The tensions between these aspects will require sophisticated problem solving skills and decision making based on risk and data analysis.

•Theoperationalnatureoftherolewilloften require quick decision making when sufficient information may not be readily available. The post holder will need to be confident and authoritative and prepared to make decisions based on experience but which might carry significant levels of risk.

continuous improvement

•Hospitalityandcateringinvolvesconstantchange. The post holder will be expected to keep abreast of changing industry styles and tastes and to ensure that the division always reflects the most up to date choice for its customers.

•Thepostholderwillneedtocreatetheteamethos, working conditions and employment relationships that engenders constant improvement at all levels. They will need to be inspiring, open to challenge and feedback from their team and encouraging of innovation and individual progression.

accountability

•AsaseniorUniversitymanagerandkeyleaderwithin the wider Business Support and Traded Services directorate, the post holder will enjoy substantial autonomy to create and deliver the services they manage. The role involves high levels of personal responsibility and accountability.

•Thepostholderwillbeexpectedtobethe“functionalexpert”inhis/herprofessionalareaat the University so will be expected to operate with a high personal profile and with high levels of professional credibility.

supplementary information

•Thedepartmentplaysakeyroleinmanagingand delivering major events of significant importance to the University so will involve close liaison with the Marketing team and various other colleagues and a frequent need to work outside normal office hours.

•Thepostholder,asaseniormanagerandkeymember of the BSS team will be expected to contribute their time, expertise and effort to projects, strategies and initiatives outside their areas. The role will involve a wide variety of activities and engagement in a range of catering and non-catering services.

Qualifications and professional memberships

Professionally qualified with a relevant degree/postgraduate qualification, plus a significant number of years’ relevant leadership experience, or substantial experience and proven success in a strategically important broad function/specialist area.

Or:

Substantial and extensive vocational experience demonstrating professional development and achievement in a series of progressively more demanding, influential and broad work roles, backed by evidence of deep and broad knowledge of the whole functional work area.technical competencies

•Holds high level food hygiene and catering compliance skills

•Experience of managing a multi- site operation with major catering outlets included.

•Strong marketing and communication skills

•Strong communication skills with well- developed written and presentation skills.

•Confidence to address large audiences and senior (board level) colleagues

•Significant experience of developing high performing teams of operational staff

•Experience of managing catering and conference services delivered by different operating models (e.g. franchises, outsourcing and in-house)

•Experience of the commercial hotel and conference industry in a leadership role

special requirements:

Capacity to work variable and unsocial hours as the required by the changing needs of the businesscore competencies

•Communication

•Adaptability / Flexibility

•Customer/Client service and support

•Planning and Organising

•Continuous Improvement

•Problem Solving and Decision Making Skills

•Managing and Developing Performance

•Creative and Analytical Thinking

•Influencing, Persuasion and Negotiation Skills

•Strategic Thinking & Leadership


Selection processhow to apply The appointment of the role will be determined by a selection panel.The selection panel will review applications based on the experience and qualifications held by each candidate against the essential and desirable requirements of the role.

To download additional information, and to apply, please visit the University of Surrey Job Vacancies page:

https://jobs.surrey.ac.uk/Vacancies

For an informal discussion about the role, please contact Mr James Newby, Director of Traded Services & Business Support on [email protected]

The closing date for applications is Friday 24th June 2016 at midnight.

University of the Year 2016

University of the Year for student experience 2016

4th in The Guardian league table 2016

5th for student satisfaction NSS 2015 92% overall satisfaction rating

26

University of SurreyGuildford, Surrey GU2 7XH, UK

twitter.com/uniofsurrey facebook.com/universityofsurrey youtube.com/universityofsurrey

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