Service Oriented Architecture Workshop

Service Oriented Architecture pushed to the limit in eGovernment

Koert Declercq

Brussels, February 17th, 2010

SOA reference framework for public services

v2

© 2010 Deloitte Belgium

Content

2 Service Oriented Architecture pushed to the limit in eGovernment

• Two Findings

• Two case studies

• Preliminary conclusion

© 2010 Deloitte Belgium

Ma

turi

tyMaturity and adoption of SOA architectureFocus on business services is pivotal at level three

Service Oriented Architecture pushed to the limit in eGovernment3

Web services Standards and some Components

Limited SOA run-Time

Use of XML

Time

Some services developed, with limited exposure

SOA development and run-time environment

Web services

XML messaging

Business Services are defined

Services are being orchestrated

Business Process Modeling is in use

Broad use of SOA infrastructure

Broad use of XML

SOA governance in place

Business Process Models defined and managed

Business activity monitoring

Business process simulation

Multiple BU/business services domains are defined

Service reuse is occurring

Extensive SOA environment

Public services being leveraged and choreographed

Extensive services library

Extensive services reuse

Web 2.0 with collaboration and mash-Ups

Multiple services partners

Stage 1: Basic SOAStage 1: Basic SOA

Stage 2: Limited SOAServices

Stage 2: Limited SOAServices

Stage 3: OrchestratingSOA Services

Stage 3: OrchestratingSOA Services

Stage 4: Performance Mgmt + SOA

Stage 4: Performance Mgmt + SOA

Stage 5: Public SOAStage 5: Public SOA

© 2010 Deloitte Belgium

Requirements for business Services

Government services add specific requirements to services in a Service Oriented Architecture

4 Service Oriented Architecture pushed to the limit in eGovernment

Discoverable

Service Maintenance

Interface Granularity

Division of responsibility

Loose technology coupling

Self-Contained

Modularity

Interoperability

Reusability

Efficiency

Citizen-oriented

Ease public administration interoperability

Respect the autonomy of the single administration

© 2010 Deloitte Belgium

Case study 1: City of Rotterdam

5 Service Oriented Architecture pushed to the limit in eGovernment

New law (Wabo 2009) which forces the councils to deliver environmental permission is an integrated way with the objective to:

•Less administrative work for businesses and citizens.

•Better service by the government

•Shorter procedures

•No contra dictionary regulation.

© 2010 Deloitte Belgium

Case study 1: City of Rotterdam Citizen-oriented services are the core of the Service Oriented Architecture

6 Service Oriented Architecture pushed to the limit in eGovernment

Process Manager

Request Management

Calendaring service

Business Registry Geographical data

Actors

Data sources

Business Services

Channels

City Councils Environment Administration

Building Administration ...

Mid Office:

Back office:

Front office: email – Phone - Internet

Citizens Administrations Businesses

© 2010 Deloitte Belgium

Case Study 2: Belgian e-Health platform (www.ehealth.fgov.be)

7 Service Oriented Architecture pushed to the limit in eGovernment

End‐to‐end Encryption

Identity and access management

Index of Medical Professions

Time Stamping

Coding and Anonimisation

Logging Services

Authorized medical

beneficiariesCitizen registry

Data access services

Social security registry

Company registry

Manage Registration and vaccination of eH1N1

Cancer Registry

E-Birth (in development) …

Data sources

Services

Actors

*www.ehealth.fgov.be

Channel(Value added

services)

Basic interoperability service and respect for the autonomy of the single administration

Portal

Health care actors- Administrations

© 2010 Deloitte Belgium

SOA Reference ModelBuilding a specific governance architecture

8

End‐to‐end Encryption

Process Manager

Logging services

Authenticationservices

e-Procurement

Log auditing

Collaboration Orchestration e-Payment

e-Voting

Document Management

Process Traceability

e-Citizen Counter

Personal document

storage

e-Forms e-Tax

Service Oriented Architecture pushed to the limit in eGovernment

Coding & anonimisation