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Selected Customer Cases E-Book

SAP Innovation Awards 2019 2019 Award Winners

Selected Entries by Industry

Selected Entries by Region

©2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

SAP Innovation Awards

▪ SAP Innovation Awards celebrate the achievements of top

companies and people across the globe that use SAP

products to transform their businesses, drive innovation, and

win in the digital economy.

▪ Explore this e-book to learn how today’s technology leaders

are innovating by using the power of SAP solutions and

technology.

▪ To find out more about SAP Innovation Awards, please visit

www.sap.com/innovationawards.

http://www.sap.com/innovationawards


SAP Innovation Awards 2019: Winners

Digital TrailblazerAccenture plc

Process Innovator

Social Hero

Bumble Bee Foods, LLC

American Airlines, Inc.

Asociacion de Cooperativas Argentinas C.L.

Borusan CAT

Coop Cooperative

Fonterra Co-Operative Group Limited

Lockheed Martin Corporation

Massachusetts Institute of Technology

Munich Re Risk Management Partners

Parkland Health & Hospital System

PJSC “Cherkizovo” Group

Purdue University

San Francisco Forty Niners

Technical University of Munich (TUM)

Verizon (Wireless)

Country Garden Holdings Company Limited

Delivery Hero SE

Indus Motor Company Limited

itelligence AG

Kaeser Kompressoren SE

Martur Fompak International

Murphy Oil Corporation

Newcrest Mining Limited

NHL – National Hockey League

Pregis LLC

Schnellecke Group AG & Co. KG

Swiss Post Ltd.

Swisscom AG

Village Roadshow Limited

Industry Disruptor

Exide Industries Limited

Honorable Mention

ATB Financial

Boston University

Faurecia

Nestlé S.A.

Proximus Group

Tata Consultancy Services Limited

Uber Freight LLC

Universidad de Talca – Chile

VINCI Energies S.A.

Zuellig Pharma Holdings

Next-Gen Innovator

Daikin (China) Investment Co., Ltd.

HarrisLogic LLC

Signify Holding

Vision Valley Co., Limited

Avangrid, Inc. and Wipro Limited


SAP Innovation Awards 2019: Finalists

Finalists

Aditya Birla Chemicals

BASF SE

Bayer AG

BoodsKapper Inc.

Capgemini SE

Chint Group

Christchurch City Council

Citco Group Limited

City Football Group

De Watergroep N.V.

F. Hoffmann-La Roche AG

GEBHARDT Fördertechnik GmbH

Hanon Systems

Hennes & Mauritz AB (H&M)

HOERBIGER

itelligence AG (FrontlineAI)

Thomas Jefferson University and Jefferson Health

Verizon (5G Labs)

Wacker Neuson SE

Xervon Instandhaltung GmbH

Its My Life

National Company Kazakhstan Temir Zholy

Larsen & Toubro Infotech Limited


Mallinckrodt Pharmaceuticals

Mann & Schröder GmbH

Mercy

Nichirei Corporation

PORR Group AG

Proxcellence

Royal Swaziland Sugar Corporation

Sabre Corporation

Sasol Limited

Sony Pictures Entertainment Inc.

State of Arkansas

Gem and Jewellery Export Promotion Council

Lennox International Inc. and BORN Group


SAP Innovation Awards 2019: Industries

Aerospace and

Defense


Lockheed Martin Space Systems

Automotive

Daimler TSS GmbH





Banking

Citco Group Limited

Chemicals


BASF SE


Sasol Limited

Consumer Products

Asociacion de Cooperativas Argentinas


Capgemini SE

Delivery Hero SE


Nestlé S.A.




Engineering, Construction, and

Operations


PORR Group AG

VINCI Energies S.A.


Healthcare


HarrisLogic LLC

Its My Life

Mercy



Chemicals

Hanon Systems

Signify Holding

Higher Education and

Research


Purdue University



Industrial Machinery

and Components

Borusan CAT

Chint Group


HOERBIGER


Wacker Neuson SE


Insurance


Life Sciences

Bayer AG



SAP Innovation Awards 2019: Industries

Media

Sony Pictures Entertainment Inc


Mill Products

Pregis LLC

Mining


Oil and Gas


Professional Services

Accenture plc

BoodsKapper Inc.


itelligence AG




Public Sector


State of Arkansas

Swiss Post Ltd.


Retail

Coop Cooperative


Proxcellence

Sports & Entertainment


City Football Group


Telecommunications

Proximus Group

Swisscom AG

Verizon (5G Labs)

Verizon (Wireless)


Travel and Transportation



Sabre Corporation

Uber Freight LLC

Utilities

De Watergroep N.V.itelligence AG (FrontlineAI)


SAP Innovation Awards 2019: Regions

Greater China (GC)Europe North (EMEA North)Asia Pacific and Japan (APJ)

Latin America and the

Caribbean (LAC)

Europe South (EMEA South)


Capgemini SE




Hanon Systems







City Football Group

De Watergroep N.V.


Its My Life

Proxcellence

Proximus Group

Signify Holding

VINCI Energies S.A.

Borusan CAT




Sasol Limited


Chint Group



Asociacion de Cooperativas Argentinas


itelligence AG (FrontlineAI)

itelligence AG


SAP Innovation Awards 2019: Regions

Middle and Eastern Europe (MEE)

BASF SE

Bayer AG

Coop Cooperative

Daimler TSS GmbH

Delivery Hero SE



HOERBIGER





Nestlé S.A.


PORR Group AG


Swiss Post Ltd.

Swisscom AG


Wacker Neuson SE


North America

Accenture plc


BoodsKapper Inc.



Citco Group Limited

HarrisLogic LLC





Mercy




Pregis LLC

Purdue University

Sabre Corporation



State of Arkansas


Uber Freight LLC

Verizon (5G Labs)

Verizon (Wireless)



Introduction Categories Industry Region|||

Company information

“We are transforming procurement into an intelligent solution that

guides people to the right channels, seamlessly and intelligently.”

‒ Chief Procurement Officer

$20 Million Doubled43,000 Projected to reach >$20

million in annual savings

The purchase requisition lines

on catalogs in 18 months – no

small feat for a complex

services company

14,000 global requestors and

>43,000 purchase requisitions

through the guided buying

capability in the first year

Accenture plc

Journey to Intelligent Procurement with SAP Ariba Solutions

Challenge

The release of the guided buying capability for the SAP Ariba Buying and Invoicing solution led

Accenture’s procurement and IT organizations on a digital transformation journey to adopt the new

capability and move to a new generation of procurement.

Solution

Global deployment of the guided buying capability for SAP Ariba Buying and Invoicing to more than 68

countries Accenture operates in, followed by continued content refinement and enablement and

transformation to a new and next generation of procurement.

Outcome

SAP Ariba Buying and Invoicing has transformed the buying process for Accenture employees, enabling

users to be faster, more cost-effective, and more compliant in their purchasing activities. Savings are

anticipated to be more than $20 million annually.

Solutions

• SAP S/4HANA

• SAP Cloud Platform

• SAP Fieldglass solutions

• SAP Ariba solutions

Headquarters: United States of America

Industry: Professional Services

Web site: www.accenture.com

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https://www.accenture.com/

https://www.sap.com/idea-place/sap-innovation-awards/submission-details.html?idea_id=515




Company information


Revamping the Customer Experience: Transparent Transformation

Journey with Implementation of SAP C/4HANA

Challenge

Aditya Birla Chemicals has plants across three countries. The firm did not have customer engagement

software. The presales process was performed by e-mail, and the database was maintained in Microsoft

Excel. The sales team had to coordinate with the back-end team manually, which, in turn, entered data in

the ERP system manually. If any data was required at a global level, the teams had to coordinate

manually and consolidate it.

Solution

The SAP C/4HANA suite was implemented to integrate the presales process with the ERP system in real

time and to consolidate data from three plants. Features such as potential mapping, budgeting, and

forecasting were added to facilitate inventory planning and minimize costs.

Outcome

SAP C/4HANA enabled real-time integration of the presales process with the SAP ERP application. The

business can analyze consolidated data from the system at multiple levels for all three plants, eliminating

manual coordination and significantly reducing the chance of error. Products under R&D can be tracked

centrally through SAP C/4HANA. The costs incurred and the return on investment achieved from sample

products can be estimated more accurately.

Solutions

• SAP C/4HAHA


• SAP Customer Experience

View entryProcessor

“The PricewaterhouseCoopers team has very rich SAP expertise and is

able to offer meaningful solutions to its customers. The team that

worked for Grasim industries consisted of:

• Two functional consultants, who smoothly converted business

requirements into a technology solution

• A developer or technical consultant who leveraged the input provided

by the functional consultant to customize the system

• A program manager who managed the entire exercise and provided

support whenever there was a challenge

The PwC team left no stone unturned to understand our business

process comprehensively and then combined this understanding with

its market knowledge to suggest a solution that met our needs.

I have to agree that the SAP C/4HANA implementation has helped us

change the nature of customer engagement and increase profits.”

‒ Global Product Manager

1 hour 90%95%To create a customer

creation, reduced from 2 days

Reduction in labor hours

spent on administrative work

thanks to the availability of

consolidated data in

SAP C/4HANA

Reduction in errors thanks to

significantly improved data

transparency

Headquarters: India

Industry: ChemicalsWeb site: www.adityabirlachemicals.com


http://www.adityabirlachemicals.com/



Company information

“Demonstrating caring in everything we do and building trust with

team members connects to every business outcome that we need.

SAP SuccessFactors solutions and SAP Cloud Platform have been

the cornerstones of bringing that to life for the new American

Airlines.”

‒ Managing Director, Shared Services

3x Zero60 countriesIncrease in job applications HR-related payroll errorsParticipated in a migration of

different systems,

processes, records, and

support operations to the

cloud


Project Spring: Transforming the New American Airlines to a People-First

Culture

Enter solutions

Challenge

After the merger of American Airlines and US Airways, the company knew that a “people-first” culture

would be critical to its success and affect every business outcome. The new American Airlines faced the

challenge of migrating employee bases across 60 different countries from multiple on-premise systems to

one best-of-breed, future-proof cloud platform that would deliver the unified, consistent, caring, and

trusted workforce experience of the future.

Solution

American Airlines chose SAP SuccessFactors solutions and SAP Cloud Platform because of their

mature global and local capabilities, quarterly modernization, and future-proof capabilities, extensibility of

the solution, best-in-class workforce experience, and a long and trusted partnership with SAP going back

to the late 1990s.

Outcome

The project went live in March 2018 and included 335,000 total employee records (current and retired),

60 different countries and over 150 unique interfaces. The benefits for and impact on the workforce were

felt immediately. The best-in-class features, future-proof capabilities, and foundation on which the

company can innovate and integrate allow the new American Airlines to become both an innovator and a

global leader for empowering a world-class, people-first culture.

Solutions

• SAP SuccessFactors solutions



Industry: Travel and Transportation

Web site: www.aa.com/

ProcessorView entry

https://www.aa.com/





Company information

Mitigate Automate ScoutAnd detect harm to

ground water, crops, and

fields

Alerts and

recommendations on

the conditions of the fields

daily

Each field in less than 24

hours

Asociacion de Cooperativas

Argentinas C.L.

Sustainable Agriculture with Location Intelligence

Enter solutions

Challenge

Asociacion de Cooperativas Argentinas has 50,000 producers that make up a fundamental part of the

agro-industrial Argentinean chain. It wanted a simple and intelligent way to monitor each stage of the

farming campaigns in the fields, from seeding to harvesting on a large scale. Consuming satellite imagery

on its own was challenging and did not provide visibility into the health of the crops and fields. The lack of

insights lead to increased costs while creating negative affects on socioeconomics and environments in

Argentina.

Solution

An intelligent spatial platform was built by combining SAP Cloud Platform, SAP HANA spatial services,

and SAP Leonardo Machine Learning Foundation. This innovative system provides insights from the

fields using satellite and drone imagery, weather data, and machine learning. Combined with business

data from Asociacion de Cooperativas Argentinas, the insights provide daily end-to-end monitoring of

crops to determine anomalous areas to inspect for feasible pests and diseases.

Outcome

• Sustainable farming

• Lower total cost of ownership

• Higher yield

• Simple and continuous access to global satellite and weather information

Solutions

• SAP HANA spatial service


• SAP Leonardo Machine Learning Foundation

Headquarters: Argentina

Industry: Consumer Products

Web site: www.acacoop.com.ar/

ProcessorView entry

http://www.acacoop.com.ar/





Company information

“SAP Data Hub enabled us to become a data-driven enterprise and

allowed us to increase efficiency in our operations significantly, with

the result that we can deliver services to the customers faster.”

‒ Chief Data Officer

ATB Financial

Improving People’s Lives with Advanced Data Management

Enter solutions

Challenge

ATB Financial is committed to offering products that are easy to access and help make life better for

customers. To this end, the company wanted in-depth data insights to be able to deliver new products

that would serve specific customer groups while enhancing the customer experience with state-of-the-art

digital services.

Solution

ATB Financial deployed the SAP Data Hub solution as part of its data strategy to support its digital

transformation.

Outcome

SAP Data Hub is part of a larger ongoing transformation strategy focused on innovative customer

products and services, streamlined internal processes, and increased productivity. The tangible benefits

are still to be determined, but SAP Data Hub will support the machine learning, AI, and complex data

orchestration requirements for the project.

Solutions

• SAP Data Hub

Headquarters: Canada

Industry: Banking

Web site: www.atb.com

Processor

View entry

The entire data transformation

project is anticipated to improve

the speed of onboarding new

customers.

The entire data transformation

project is expected to increase

customer satisfaction.

The entire data

transformation project will use

IT automation to improve

operational efficiency.

Improved

onboarding

Customer

satisfactionProcess

efficiency

http://www.atb.com/

https://www.sap.com/bin/sapdxc/inm/attachment.2924/pitch-deck.pdf




Company information

“This proof-of-concept is another excellent sample of how IT and

business collaboration drive digitalization at Avangrid.”

‒ CIO

42% 25%30%More accurate tracking of

underground assets

Improvement in dial-before-

you-dig process

Improvement in pipeline

monitoring processes


Safer and Reliable Distribution Network with Intelligent Pipeline Solution

Enter solutions

Challenge

Key business challenges involved the tracking and tracing of installed facilities and assets as well as

improving maintenance and monitoring activities. This approach was needed not only to improve process

efficiency, but also to remain compliant with federal and state safety regulations for gas pipelines.

Solution

The solution included three different applications. One enabled the CNG business to use the Esri ArcGIS

solution for tracking and traceability and capture high precision GIS data. The second took advantage of

the Internet of Things and AI to react instantly and accurately to pipeline leakages. The third application

provided an integrated immersive experience using augmented reality. Engineers can now interact with

the asset, including its maintenance history, allowing them to make critical decisions on the ground.

Outcome

Opportunities have been identified to build, operate, and maintain Avangrid’s gas facilities in a safer and

more efficient manner using modern technologies.

Solutions

• SAP Leonardo


Headquarters: India

Industry: Professional ServicesWeb site: www.wipro.com/

Processor

View entry

https://www.wipro.com/





Company information

Processor

View entry

BASF SE

Co-Innovation by BASF and SAP on SAP Data Hub for Agile Data

Orchestration and Integration of a Machine Learning Model

Enter solutions

Challenge

BASF data scientists needed a consistent and flexible data-pipeline solution to apply machine learning

models to solve use cases for several entities (business units and regions) without having to rebuild

unique data pipelines for each use case.

Solution

BASF and SAP co-innovated a solution with SAP Data Hub to address BASF’s need for consistent and

flexible data orchestration to cover multiple data sources, data-pipelining, and data governance to which

BASF machine learning models could easily be applied to solve business challenges.

Outcome

SAP Data Hub provided a stable data orchestration platform that connected data siloes, integrated

machine learning models, and averted the need to rebuild a data pipeline for each use case or business

unit.

Solutions

• SAP Data Hub

• SAP HANA

“BASF utilizes data science for a competitive edge in a digital economy. Therefore, a flexible environment to address rapidly evolving data science techniques is key to leverage opportunities of digitalization.

To achieve this, developers of SAP and BASF showed co-innovation at its best.”

‒ Director, Advanced Business Analytics

Agile ProductivityConsistentBASF has a more agile

environment that will easily

embrace new data science

techniques.

Data scientists can leverage

their respective machine

learning models skillset (R,

Python, and TF), and it takes

days instead of weeks to

change models.

The data pipeline is

transparent and consistent.

Time and money have been

saved by not rebuilding the

pipeline for each use case

(months to weeks).

Headquarters: Germany

Industry: ChemicalsWeb site: www.basf.com/us/en.html


https://www.basf.com/us/en.html



Company information

“It was a project unprecedented in its approach and its global scale and scope for Bayer and the market. TCS brought in the required industry

thought leadership, full services capability, and a can-do approach to

ensure that we delivered a modern, optimal, and fully functional administrative backbone on time. The integrated team of Bayer and TCS

made this project a real success. It allows Bayer to fully focus on our own

priorities, first and foremost the integration of Monsanto.”

‒ Head of Business Services and CIO

Bayer AG

Enabling Creation of a Global Leader in Agriculture

Enter solutions

Challenge

• Bayer AG acquired The Monsanto Company in 2016, creating a global leader committed to

transforming agriculture. To close the deal, Bayer required approvals of local antitrust and regulatory

bodies in over 30 countries. To remain compliant and preserve competition, divestitures of selective

business segments (crop protection and seeds) were required. Bayer needed an effective way to

package divested business entities as stand-alone operating entities to prospective buyers.

Solution

• Setup of standard, comprehensive business processes and IT infrastructure for three different divested

entities on public and private clouds

• ERP landscape hosted on private cloud (TCS) for SAP Business Suite on SAP HANA (~2,000 users

and for HR solutions for SAP SuccessFactors solutions (3,700 users in 43 countries)

Outcome

• Risk-averse and non-invasive IT infrastructure with no disruption to the retained business running on

Bayer’s IT landscape

• Industrialized divestiture factory for rapid carve-out and spin-offs

• Business-ready and fully operational setup on the first day, with IT and business-support backbone

transferred to the purchasers of the divested entities

Solutions




Industry: Life Sciences

Web site: www.bayer.com/

Processor

View entry

Market leaderSecured $9 billion from

divested entities

Bayer now a market leader in

agriculture and crop sciences

$9 billionStrong value creation in

annual cost synergy targeted

by 2022

$1 billion

http://www.bayer.com/




Company information

Enter solutions

Processor

View entry

BoodsKapper Inc.

AI and Machine Learning Help SAP Partner Move the Homeless to Safe

Public Housing Faster

Enter solutions

Challenge

Public housing agencies with the mandate to end homelessness in the United States are grossly understaffed and work under increasing budget pressures.

Solution

BoodsKapper makes virtual AI-based employees that can carry out labor-intensive processes.

Outcome

Reduced the time from voucher approval to occupying the apartment from 6 months to a few

days (a positive effect on homelessness)

Reduced the idle time of the property and loss of revenue for the landlord by several months

Solutions• SAP Cloud Platform

• SAP HANA

• SAP HANA smart data integration

“BoodsKapper has been a game changer for us. We’re

able to inspect more properties, and instead of being

overtaxed, our inspectors can be more proactive with

clients, which helps us manage healthier, safer places to

live.”

‒ CEO

1–2 days 25%<1% No-shows

Reduction in inspection

wait times from several

months

Reduced fuel costs (miles

driven per inspection)

Reduced landlord and

tenant no-shows from

around 20%


Industry: Professional ServicesWeb site: www.boodskapper.com/


https://www.boodskapper.com/



Company information

“When we first introduced our artificial intelligence capabilities to our

service sales personnel, they thought that this is a revolution.

However, we think that we only make all the buzz words of

technology trend happen here at Borusan CAT, namely the Internet

of Things, machine learning, Big Data, and analytics.”

‒ Business Intelligence and Data Analytics Manager

85% 30%€200,000Improved accuracy by 5 to 6

times compared with

conventional methods

Drop in average downtime for

machineries anticipated within

a year

Additional solid opportunity

created each month

Borusan CAT

The SE(EK)ER

Enter solutions

Challenge

• Catch customers before they purchase a maintenance service from competitors

• Be prepared for the precise maintenance needs of customers

Solution

Borusan CAT (a reseller of Caterpillar in Turkey) implemented a system for predicting which customer

machinery was likely to fail one month before its actual failure by taking advantage of machine learning

algorithms with SAP HANA smart data integration.

Outcome

A digital twin of a service master knows which machinery is about to fail and which machinery parts

should be ordered before failure to perform maintenance with less machine downtime.

Solutions

• SAP HANA

• SAP Analytics Cloud

• SAP Leonardo

Headquarters: Turkey

Industry: Industrial Machinery and ComponentsWeb site: www.bmgs.com.tr/index-en.aspx

Processor

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http://www.bmgs.com.tr/index-en.aspx




Company information

“The team felt that the new application was a significant factor in the

volume of work being reduced.”

‒ Boston University HR Service Center Assistant Manager

Boston University

Transforming Employee Benefits Systems Using Design

Thinking and SAP Technologies

Enter solutions

Challenge

Previously, Boston University (BU) used a combination of SAP software, legacy applications, and paper

form submissions to facilitate employee enrollment in benefits. The outdated system was creating costly

mistakes for its employees and creating dissatisfaction among users.

Solution

This project sought to improve the usability and consistency of benefits enrollment through the

implementation of a single solution and point of entry for employee enrollment.

Outcome

BU implemented a simplified and consolidated benefit enrollment application that is a straightforward,

highly usable, self-service enrollment process, thereby leading to less employee confusion and greater

employee satisfaction.

Solutions


• SAP HANA

• SAP Leonardo


Industry: Higher Education and ResearchWeb site: www.munichre.com

Processor

View entry

106%

increase

Overall

reduction

130%

improvement

In a “very satisfied” rating of

overall user satisfaction when

using the new app

Of incoming paper forms

during enrollment windows to

be processed by HR

department

In an “extremely easy”

ranking of overall ease of use

with the new app

https://www.munichre.com/




Company information

“Our blockchain project will transform the way we manage our social

responsibility with the suppliers and fishing villages of Indonesia.

We share a united passion and commitment to the environment and

sustainability with the Indonesian fisherman, which will result in

improved livelihood for them and their communities.”

‒ CIO

Drive ProvideImproveSupply chain efficiency

around fair-trade tuna that is

projected to grow more than

70% in the coming year

Fish-buying trends and data

through the SAP Analytics

Cloud to help identify

historical performance and

Improve catches with NGO

education for fishing villages

Transparency for retail buyers

and consumers, resulting in

enhanced brand equity


Ocean-to-Table Blockchain

Challenge

• Increase corporate social responsibility, local livelihood, and sustainable-catch awareness

• Maintain transparency and data integrity as tuna moves from source to consumer

Solution

• Blockchain technology maintains data integrity and transparency through the supply chain

• Sharing information across suppliers, strategic partners, non-governmental agencies (NGOs) to ensure

the best outcomes

Outcome

• Integrated supply chain results in efficiency, transparency, and data integrity

• Education about and promotion of sustainable fishing

• Increased transparency to consumer, resulting in a market premium where fair trade products are sold

• Increased local livelihood, such as additional income from the fair trade premium paid to fishermen for

their catch

Solutions


• SAP HANA



Industry: Consumer ProductsWeb site: www.bumblebee.com/

View entry

Processor

http://www.bumblebee.com/





Company information

View entry

Processor

Capgemini SE

Intelligent Shipping Supported by SAP Leonardo

Enter solutions

Challenge

In the consumer product segment, supply chain planners process a huge number of deliveries manually and

assign them to various containers based on availability and the conditions of carriage to meet the delivery

expectations of customers. Lack of real-time visibility into the container location and status often results in

containers loaded under capacity or deliveries delayed beyond customer expectations without any ETA.

Solution

Intelligent shipping uses a UI5-based application that invokes a python algorithm that automatically allocates

the open deliveries from SAP S/4HANA to available containers based on Internet of Things data in SAP Cloud

Platform and a dashboard based on SAP Analytics Cloud. It enables real-time tracking of containers and

shipments by exceptions, delays, and KPIs.

Outcome

• Maximized capacity utilization of containers

• Meeting of high delivery expectations of customers

Solutions

• SAP S/4HANA



“The power of SAP S/4HANA (digital ERP) and digital container

data based on the Internet of Things in SAP Cloud Platform is

combined to optimize shipment creation and track processes with

the intelligent shipping solution built by Capgemini.”

‒ Director, SAP Analytics Lead

Capacity ValueExpectationsImproved capacity utilization

of container fleet

Maximizing value by

prioritization of high-revenue

deliveries

Meeting on-time delivery

expectations

Headquarters: India

Industry: Consumer ProductsWeb site: www.capgemini.com/in-en/


https://www.capgemini.com/in-en/



Company information

Reduced NewImprovedMaintenance costs, staff

needed to operate and

maintain electrical equipment,

and overall maintenance cost

Intelligent operation and

maintenance services, spare

parts sales, and business

growth by helping customers

manage electrical equipment

remotely

Maintenance efficiency

through remote monitoring so

that professionals can identify

problems quickly and arrive

on site quickly to resolve

problems

CHINT Group

CHINT Industrial and Energy Internet of Things Platform

Enter solutions

Challenge

China’s energy industry is changing fast. Energy customers require better services and real-time data

about energy consumption. CHINT is extending its business into distributed photovoltaic power-

generation systems that require next-level IT support.

Solution

SAP Cloud Platform; SAP Asset Intelligence Network; SAP Predictive Maintenance and Service, cloud

edition; and SAP C/4HANA

Outcome

• Remote monitoring and maintenance services of electrical equipment through the Internet of Things

• Platform with edge technologies for additional business models and customer-centric services

Solutions


• SAP Asset Intelligence Network

• SAP Predictive Maintenance and Service, cloud edition



• SAP C/4HANA

Headquarters: China

Industry: Industrial Machinery and Components

Web site: www.chintpowersystems.com/contact.shtml

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Company information

“The digital interface we have for citizen interactions has enhanced

engagement and improved service delivery. It has helped us to

simplify our internal processes and enabled us to deliver better

outcomes and experiences for our citizens.”

‒ My Council Program Manager

Business

insights 0%Process timeIncreased significantly

overnight: The Council can

now visualize geographical

trends, allowing elected

members to understand

constituents’ needs better

Use of paper by field service

officers thanks to digitalization

of processes

Reduced for requests:

Ordering a rubbish bin

previously took up to four

weeks and can now be

fulfilled in just days


Revolutionizing Citizen Engagement for Christchurch City Council

Enter solutions

Challenge

Christchurch City Council needed to improve the quality of the interactions and outcomes citizens were

experiencing when seeking Council assistance. The challenge was to improve the overall user

experience, reduce complexity, and automate the manual processes that governed the workflow around

providing feedback, receiving requests, issuing work orders, and dispatching field-service teams.

Solution

Leveraging the cloud and SAP Customer Experience solutions, a new digital interface and request

management platform was introduced, allowing citizens to engage with the Council easily and quickly,

and for the Council to act on these interactions through simplified, end-to-end digitalized processes.

Outcome

This solution has enabled Christchurch City Council to transform the way it delivers 46 public services. It

now offers a tailored, omnichannel experience for its 380,000 citizens, which has modernized everyday

interactions, reduced barriers for citizens accessing services, and provides choice in how citizens chose

to interact.

Solutions



Headquarters: New Zealand

Industry: Public Sector

Web site: www.ccc.govt.nz/

Processor

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http://www.ccc.govt.nz/




Company information

“Machine learning and SAP HANA were able to automate our

reconciliation process after we tried and failed with AWS and other

open source alternatives. SAP is a great partner for innovation and

provided guidance and support.”

‒ Managing Director

90%

automation30,000

transactionsOf manual matching through

machine learning, exceeding

the initial goal of 10%

Reconciled every day through

machine learning

Citco Group Limited

Disrupting Hedge Fund Administration Through Machine Learning

Enter solutions

Challenge

Although Citco’s reconciliation process can match 92% of transactions through its rules-based system,

the remaining 8% required 1,000 people to match manually to meet their service-level agreements. The

challenge was to reduce the amount of manual matching for this mission-critical business process.

Solution

Machine learning models created with SAP HANA automated manual matching with significantly high

confidence and are now part of the process that runs every day with Amazon Web Services (AWS). The

SAP HANA software is supported by high-availability and disaster-recovery environments across AWS

zones.

Outcome

Citco is in production and has already significantly reduced the amount of manual matching. It is now

automatically matching 30,000 items per day and anticipates that this number will grow to 90% of all

manual matches.

Solutions

• SAP HANA

Headquarters: Netherlands

Industry: BankingWeb site: www.citco.com/

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Company information

“We are incredibly proud of our partnership with SAP, which as well

as helping us to drive performance from the boardroom to the pitch

will now also help us to measure the impact of our life-changing

Cityzens Giving projects more effectively all over the world.”

‒ Chief Marketing Officer

>25,000 lives 3 years<1 secondMeasured for the social

impact of programs through

advanced analytics

Of unstructured and

decentralized data accessed

For real-time insight into

social impact data coming

directly from digital surveys

in the field

City Football Group

Cityzens Giving

Challenge

For the past three years, SAP has supported the City Football Group’s Cityzens Giving projects in Manchester and

New York, specifically focused on female empowerment and social inclusion. Throughout the partnership, City and

SAP have strived to find solutions from the boardroom to the pitch. They are now extending this work to track and

quantify the positive life-changing impact of football more efficiently and share learning across community football

projects to improve the effects on young people around the world.

Solution

City Football Group (CFG) and SAP teamed up to create the foundation of the Intelligent Enterprise with SAP Cloud

Platform, building a comprehensive solution that enables CFG’s global foundation to capture social impact data

through digital surveys and provides real-time insights powered by SAP Analytics Cloud. By introducing a

standardized reporting process and applying intelligent technologies such as SAP Leonardo and SAP Analytics, we

were able to transform three years of unstructured and decentralized data to create a smooth digital experience.

Outcome

Using next-generation social impact analytics, including machine learning capabilities like search to insights, CFG

now understands how football is changing lives across all of its charity programs – whether in health and wellbeing,

safer communities, leadership and life skills, inclusion, employment, or education. By understanding the success of

each initiative around the globe (the impact in relation to budget spent, for example), CFG can adjust its program

strategy as needed.

Solutions


• SAP Leonardo


• SAP HANA

Headquarters: United Kingdom

Industry: Sports & EntertainmentWeb site: www.mancity.com/

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https://www.mancity.com/





Company information

“Imagine that we currently have around 20 million individual

decisions in our team throughout Switzerland based on plans for

promotional goods. We will be able to reduce these to fewer than 8

million decisions. This of course means an enormous gain in time for

our employees in the stores! In addition, we can reduce residual

quantities – and thus waste – and offer customers exactly the good

they actually require in the respective store.”

– Head of Master Data Management and Marketing Process

Coop Cooperative

Enter solutions

Challenge

Coop has a heavily promotion-driven business in all product categories (>60,000 products). Determining

the correct quantity is extremely difficult because promotional items are often not standard items within a

regular assortment. The risk is that inaccurate planning can lead to overstocking (more waste) or lost

sales.

Solution

• The SAP Customer Activity Repository, unified demand forecast component uses historical sales data

(per store and product) to determine the exact promotion quantities.

• To improve on-site process control in each store, the quality and the probability of the forecast itself is

defined by an additional, self-learning AI algorithm in real time.

Outcome

• Goods distributed intelligently and accordingly to demand according to the individual history of stores,

not according to a static distribution key

• Increased sales while drastically reducing overstocking and increasing conversation among resources

in alignment with Coop’s sustainable concept

• Considerable reduction in effort at stores thanks to the AI solution

Solutions

• SAP HANA

View entry

AI improvement>60%

Sustainable Shopping and a Vision of Zero Waste:

Coop Improving the Customer Experience with AI

Headquarters: Switzerland

Industry: Retail and Wholesale DistributionWeb site: www.coop.ch/

Reduction in stores’

investment in campaign time Of forecasting with each new

sale thanks to self-learning


http://www.coop.ch/



Company information

“To strengthen our global presence, we need a digital platform to

increase efficiency, secure information and create value. With SAP,

we have achieved insight and efficiency in managing human,

financial, and material resources across overseas operations. We

made a leap forward in staying truly competitive in real estate

industry, at home and abroad.”

‒ CEO

56% 3.5 days2.5 daysEfficiency increase in

generating financial

postings

Shorter process-approval

cycle

Reduction in staff’s

personal reimbursement

time

Country Garden Holdings Company

Limited

Going Global with Digital Transformation

Enter solutions

Challenge

Country Garden, a Forbes 500 global giant and the leading real estate developer in China, is undertaking

a global digitalization initiative supported by SAP software to address the challenges in managing its vast

international projects portfolio, including a megadevelopment in Malaysia, with an integrated management

platform to achieve efficiency, reduce costs, and enable innovation.

Solution

Country Garden’s digital transformation includes the deployment of SAP S/4HANA as the core business

system, supporting a wide variety of business functions within a short construction time and in a complex

IT and business environment across overseas regions. An especially challenging implementation is in

Forest City, the group’s most significant overseas development and Southeast Asia’s first and largest

green city project.

Outcome

With the establishment of a unified core business platform based on SAP software and integrated IT

management, Country Garden can manage its overseas operations with enhanced insight, greater

control, and improved communication and collaboration, resulting in a quantum increase in productivity

and efficiency paired with operational cost reduction.

Solutions

• SAP S/4HANA

• SAP Enterprise Portal

• SAP Master Data Governance

• Web service

Headquarters: China

Industry: Engineering, Construction, and Operations

Web site: https://en.bgy.com.cn/

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Company information

“Collaborating with SAP, we have created an unique installation

management tool in the industry. Through this challenging project,

we come to understand how AI can benefit us. We will work further

with SAP to explore AI technology, drive IT innovations, and create

business value”

‒ Manager

High rate InspirationForeseeableOf image recognition: Refrigerant

tanks at 93%, meter reading at

79%, and pipes text at 70%

For more innovation projects

taking advantage of SAP

technologies

Benefits in improved

installation quality, reduced

cost, and enhanced

competitiveness of the brand


Machine Learning for Enhanced Quality and Efficiency in Installation

Management

Enter solutions

Challenge

Daikin, the world’s leading air conditioning company, faced challenges with its quality control process in

air conditioning installations, which was manual with a heavy workload and limited inspection coverage.

To improve the installation service and sustain its leadership position in China, Daikin saw the need to

transform the process through IT innovation.

Solution

Daikin launched Image Recognition Sprint 0, an air conditioning installation management tool powered by

the SAP Leonardo Machine Learning technical capability to replace the manual process with greater

efficiency, improved quality control, and reduced cost.

Outcome

The Image Recognition Sprint 0 project was successfully delivered with a high success rate in image

recognition, a milestone toward full implementation, which will drive substantial business benefits.

Solutions

• SAP Data Hub

• SAP HANA


• SAP S/4HANA

• SAP Leonardo

Headquarters: China

Industry: Industrial Machinery and ComponentsWeb site: www.daikin.com/press/2011/111226/index.html

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Company information

“The future of automobility will be even more versatile than it is today.”

‒ CEO

Predict

demand

Sophisticated

modeling

Real-time

sentimentDelivery of an analytics

system that can predict car-

sharing demand and deposit

locations for a car-sharing

service that uses customer

driving patterns, weather, CO2

air density and more

Demonstration of a

sophisticated financial

modeling system that

provides real-time sensitivity

analyses and uses numerous

inputs to maximize the

financial results of new

mobility businesses

Real-time customer sentiment

and satisfaction measurement

capability based on live social

media analytics that measure

Daimler activity and

perceptions against

competitors

Daimler TSS GmbH

The Future of “Automobility”

Enter solutions

Challenge

The auto industry is convulsing with new technologies, competitors, products, and services. The top

global brands are now at risk. The challenge for Daimler TSS is to determine what to do next and how to

succeed.

Solution

IDIVE: Interactive Daimler Intelligent Virtual Ecosystem

Outcome

A foundational technology platform for the future of Daimler Mercedes’ mobility products and services –

car-sharing services, autonomous vehicles, and more

Solutions


• SAP HANA

• SAP Leonardo

• SAP Digital Boardroom


Industry: AutomotiveWeb site: www.daimler-tss.com/en/

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Company information

“Our SAP software landscape has to be exceptionally flexible to

enable the company to scale rapidly. SAP S/4HANA coupled with

SAP Cloud Platform supports our innovation effort with new features

by allowing us to automate business processes more quickly and

develop new revenue streams”

‒ Senior Director

30 Easy>20More business cases

approved every month to

enable fast growth across the

globe, allowing an

exceptionally flexible direction

for capital spend

To learn and use the solution

that enables customized

workflows as necessary

without any requirement for

training

Reduction in average time of

approval to 2 days

Delivery Hero SE

Scaling The World’s Largest Online Food-Delivery Service

with Automated Capital Deployment Workflow

Enter solutions

Challenge

To become the global online food-delivery leader, Delivery Hero needed a fast and effective deployment

of capital to support massive growth. The company needed a way to capture capital requests from around

the globe, review them, approve projects that make sense, and then deploy funds to maintain growth

speed and scale.

Solution

This project is an automated capital-approval workflow that supports funding for >20,000 employees

working on development and marketing projects across the company and around the globe. The solution

provides speedy and effective capital reviews and deployment. It is critical to Delivery Hero’s ability to

scale and become the largest global online food-delivery platform.

Outcome

The automated workflows from this project enable approvals of multiple business cases and development

projects a month, which keeps the business innovating, running, and growing. There is now demand for

more such as SAP-enabled automation workflows across the company.

Solutions



• SAP S/4HANA

• SAP Concur solutions



Industry: Consumer ProductsWeb site: www.deliveryhero.com/

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Company information

“De Watergroep adapted its organization to meet its customers’

needs even better and more flexibly. That’s why digitalization is high

on our list of strategic and business ambitions.

The best way to tackle NRW is to combine good asset management

and replacement strategy with an innovative approach . . . and that

was the core mission for this project.

Our teams need to have access to the right data at the right time,

especially when it comes to NRW. Reliable data helps our people to

make better informed decisions.

And that’s exactly how they can make the difference for our

customers too.”

‒ Team Manager Asset Information

100% 34,00020%Of data analyzed,

instead of 30%

Kilometers of pipes tested for

leaks by 20

Of the time previously needed

to analyze 100% of the data

De Watergroep N.V.How Water Leakage Reporting and Detection at De Watergroep

Has Become Child’s Play

Enter solutions

Challenge

Non-revenue water (NRW) is clean, treated drinking water that is lost before it reaches the customer.

In Belgium, 20% of the water distributed by De Watergroep will never be invoiced (the European average

is 23%), which is a substantial loss. With public and political pressure on NRW rising, De Watergroep

sought a more practical, far-reaching solution. That’s how the reduction of NRW became a prime focus

and part of its strategic goals.

Solution

With 34,000 kilometers of pipes, most of which are about 100 years old, it was time for a new approach.

Instead of using tools and shovels, it was better to have digital tools help the leak-detection team. Team

personnel now rely on the newest SAP technologies, ranging from SAP HANA, express edition and the

integration of R for use of SAP Leonardo. Reporting has changed dramatically as well. Instead of going

through endless rows in Microsoft Excel, reporting is now shown in a digital board reporting mode, using

SAP Analytics Cloud and SAP Digital Boardroom. This approach helps the team discover insights instead

of data and management to make better-informed decisions.

Outcome

The leak-reporting team now works differently. Instead of working based on job descriptions, its members

put processes at the heart of everything they do. They also work centrally instead of regionally and can

count on reliable sets of data, allowing them to discover insights instead of data. Reporting on NRW has

become less complex and does not require specific skills. The workload has been reduced along with the

risk of making manual errors. In short, data has been turned into insights.

Solutions



• SAP HANA

• SAP Leonardo

• SAP Predictive Analytics

Headquarters: Belgium

Industry: UtilitiesWeb site: www.dewatergroep.be/nl-be/drinkwater/meterstand-ingeven

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Company information

“We would like to change the perception of the home UPS battery

from that of a dumb and forgetful device to that of a smart

appliance.”

Gautam Chatterjee, MD and CEO

“Even if battery failure occurs because of a customer’s negligence

the manufacturer gets the blame.”

Dipak Senchoudhury, President R&D

“Explore newer business models of selling energy and power as a

service, rather than selling batteries.”

‒ Director

25% 30%–40%2%–3%Customer retention Reduced warranty returnsEnhanced market share


Connected Battery: Powering India into the Digital Age

Enter solutions

Challenge

We are incurring 2.3% of our annual revenue from the home uninterrupted power supply (UPS) segment

as warranty cost, which is a significant amount. Increased competition means we have to differentiate

ourselves with product offerings to retain and increase market share.

Solution

Make a product smart by embedding sensors in the battery to monitor in the health of the battery in real

time and enable remote diagnosis and predictive maintenance to improve the battery revival rate, reduce

warranty cost, improve service levels, and innovate with a new business model by offering power as a

service.

Outcome

• Ability to offer a better and smarter product to half a million customers every year

• Provision of an enhanced customer experience in the digital economy: Experience matters

• Reduction in warranty claims by 30%–40% and increase in market share by 2%–3%

Solutions

• SAP HANA

• SAP Leonardo


Headquarters: India

Industry: Automotive

Web site: www.exideindustries.com/

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Company information

“MIP has enabled us to align plant key stakeholders on a

collaborative and integrated manufacturing plan, unleashing new

synergies and maximizing efficiencies.”

‒ Group PC&L Director

Faurecia

Manufacturing Integrated Planning: Stay Ahead

of the Planning Curve with SAP IBP

Enter solutions

Challenge

Faurecia is a leading tier-1 automotive supplier with a worldwide footprint, specializing in various

technologies and car components. The Group faces a variety of manufacturing constraints and has been

struggling for over 10 years to deploy standard planning processes for the master production schedule, or

MPS, and sales inventory operations planning, or SIOP, because of to technological limitations,

ultimately leading each department to plan individually in Microsoft Excel.

Solution

Faurecia has implemented next-generation MPS and SIOP processes leveraging the SAP Integrated

Business Planning solution for sales and operations, together with the Sprint2IBP qualified package by

SILVEO. The solution is designed to address demand planning, capacity and manufacturing constraints,

and develop an integrated manufacturing plan collaboratively through a user-friendly Excel interface.

Outcome

Maximized resource utilization; ability to anticipate manufacturing constraints; alignment of the supply

chain with production, sales, and finance; improved planning steadiness and reliability; increased

planning-team efficiency; shorter planning cycle; decreased inventory, and optimized DL planning

Solutions


• SAP Integrated Business Planning

Headquarters: France


Web site: www.faurecia.com/en

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https://www.faurecia.com/en





Company information

“Our e-banking solution completes Roche in-house banking services

suite that allows many of our affiliates to bank solely within Roche’s

secure and sophisticated infrastructure (based on SAP software) –

without any external bank. Today no other corporation can offer that

to its affiliates.”

‒ Head of Treasury and Financing Operations

Improved

transparencyEliminatedDecreased

And compliance and security

(fraud prevention and

embargo check)

Bank fees thanks to the

closing of local bank accounts

Payment-processing time


eIHB In-House Bank: Banking Is Necessary, Banks Are Not

Challenge

Affiliates from all over the world use bank accounts to remain flexible and process urgent or ad hoc

payments through their local e-banking tool. This situation was not only recognized to being cost-

intensive, but also as a risk.

Solution

In-house banking tool owned and managed by the treasury department

Outcome

Elimination of relationship between local business and banks for bank-free affiliates

Solutions

• SAP Leonardo



Industry: Healthcare

Web site: www.roche.com/

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Company information

“It’s working! Early results are already showing that amp is bringing

in fresh ideas from a broader range of people. It’s lifting employee

engagement, opening doors, and helping people embark on new

career paths.”

‒ Program Manager

66 18,000>500Projects and 122 roles have

been placed on amp; 80

people have been placed into

a role

Monthly hours unlocked for

use on projects

Active users from 33

locations including 8 countries

and all 8 Fonterra business

units


New Zealand’s Largest Company Is Setting the Precedent

and Standard for Intrapreneurship

Enter solutions

Challenge

Fonterra identified innovation as a key growth driver for its business and wanted to crowdsource

innovation ideas from the people who know the business most intimately – its employees. To utilize this

human resource best, Fonterra recognized the need to have a platform for its employees to work in

different functions to help build new skills, grow their careers, and follow their passions.

Solution

Project amp (short for amplify) is a cloud application developed on SAP Cloud Platform and integrated

with SAP SuccessFactors solutions. It is a collaboration tool where managers can advertise projects

and give Fonterra’s 22,000 employees around the world the chance to spend up to 30% of their time on

projects outside their day jobs across areas where they have special skills or interests.

Outcome

Initial projects on amp have been a success, delivering exceptional value due to how the project teams

were formed.

Solutions



Headquarters: New Zealand

Industry: Consumer ProductsWeb site: www.fonterra.com/nz/en.html


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Company information

“With our Galileo IoT platform based on SAP software, we bring our

customers’ logistics equipment up to date with the latest standard of

technology.”

‒ Head of Business

>2,500 Real-time 6-weekIndividual parts of the

conveyor system can be

integrated into the smart

factory

Management of the entire

production line and

warehousing

Implementation period


Building Smart Warehouses to Drive Customer

Satisfaction and Unlock New Revenue Streams

Enter solutions

Challenge

GEBHARDT’s customers depend significantly on a functioning intralogistics solution. In the connected

world of intralogistics, unexpected downtime because of required maintenance or system failures

immediately translates into delayed production and possibly even losses in revenue. To ensure smooth

operations, GEBHARDT sought to reduce maintenance to a bare minimum and provide full transparency

over its plant’s condition to identify and replace faulty parts as soon as possible.

Solution

The modular solution, Galileo IoT, combines all data from a plant’s machines and sensors and provides

real-time condition monitoring of all components in a centralized cockpit based on SAP Leonardo.

GEBHARDT’s integrated customer portal serves as a central digital point of contact for customers,

providing details on each component. Complemented by a digital twin of the plant, predictive

maintenance scenarios, and holographic maintenance animations, every plant can be turned into a smart

factory.

Outcome

Fully digitized and connected components offer unparalleled transparency and control, enabling

customers to avoid failures, plan maintenance better, and save costs. By aligning their services

throughout the entire product lifecycle to the customer journey, GEBHARDT deepened customer

relationships, changed its role from that of a supplier to a comprehensive service provider for

intralogistics, and unlocked new revenue streams.

Solutions




Industry: Industrial Machinery and ComponentsWeb site: www.gebhardt-foerdertechnik.de/

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Company information

“Through the SAP software implementation, GJEPC and Deloitte

have created a digital platform that will help GJEPC take jewellery

design to every nook and corner of India.”

‒ Executive Director

Gem and Jewellery Export

Promotion Council

Digital Transformation and Innovation

Challenge

To improve customer satisfaction and organizational sustenance in the gem and jewellery trade

Solution

Integration of multiple data input channels with SAP software to increase process efficiency and

automation

Outcome

Automated business processes with requisite process controls aligned with industry best practices

Solutions



• SAP S/4HANA


Headquarters: India

Industry: Public Sector

Web site: https://gjepc.org/

Processor

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Time to consolidation of

books of all legal entities from

20 days to 3–5 days

Process efficiency by saving

time by 50% and cost by 15%Reduction in customer

turnaround time

Increased 50%Reduced

https://gjepc.org/




Company information

“Increased overall productivity and efficiency have helped us to

serve our customer more effectively.”

‒ CIO, Hanon Systems

Visualization EmpoweringReal-timeOf OEE in real time Operators to make a real-time

decision to tweak production

Downtime reasoning

Hanon Systems

Visualization of Real-Time Overall Equipment Effectiveness (OEE) with

SAP Leonardo

Enter solutions

Challenge

Paper-based calculation of OEE with offline data did not provide visibility to issue-focused production

losses. Non-standard ways of OEE calculation and the absence of a prognostic capability that made it

impossible to act when performance was unacceptable were major challenges at the plant.

Solution

Five machining and assembly units were connected to SAP Plant Connectivity software and the SAP

Manufacturing Integration and Intelligence application over an OPC-UA server to get the live matching

data and production order data from SAP S/4HANA used to calculate OEE and machine downtime. The

baseline for SAP Leonardo was set by implementing the SAP Leonardo lnternet of Things technical

capability at the Hanon plant in Alba, Hungary.

Outcome

Deployment of digital solutions to monitor real-time performance of the production line and gain useful

insights to enhance productivity.

Solutions

• SAP Digital Supply Chain

Headquarters: South Korea

Industry: High TechWeb site: www.hanonsystems.com/En

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Company information

“The ability to protect data and create insights will not only add

value, but draw customers looking to embrace privacy by design.”

‒ Chief Engagement Officer

Behavioral data

models

Harmonized

patient data

Anonymized

analyticsIn real time enhance patient

treatment

Across providersFrom previously unavailable

to saving lives

HarrisLogic LLC

Data-Driven Mental Healthcare Powered by SAP HANA

Data Anonymization and SAP Analytics Cloud

Enter solutions

Challenge

Compliance with regulatory requirements and privacy regulations, such as the Health Insurance

Portability and Accountability Act (HIPAA), commonly restricts the consumption and sharing of protected

data needed to produce critical and comprehensive insights.

Solution

Use SAP HANA and SAP Analytics Cloud to build a real-time, anonymized, intelligent platform that

consolidates and transforms health data into life-saving analytics.

Outcome

Demonstrate that highly sensitive data, such as mental health records, can be safely anonymized while

still producing actionable data insights.

Solutions

• SAP HANA data anonymization



Industry: Public Services

Web site: www.harrislogic.com


http://harrislogic.com/

http://www.sap.com/





Company information

“H&M group is committed to being transparent with customers’

personal data. GDPR required quick time to market, so H&M and

TCS partnered to build a scalable and agile solution on SAP Cloud

Platform, empowering customers with their own data.”

‒ Service Area Director

30% Full visibilityZeroFaster deployment than the

on-premise option

Into customer requests and

service-level agreements

through built-in workflows

Downtime needed for

surrounding systems


Customer Empowerment Through the General Data

Protection Regulation (GDPR)

Enter solutions

Challenge

H&M needed a solution to comply with the EU GDPR directive that enables customers to request their

personal data stored across an enterprise. The solution should be flexible enough to integrate smoothly

with varied and multiple enterprise systems over Web service calls, making this a solution that can be

quickly adapted to varying requirements.

Solution

Built using SAP Cloud Platform, our GDPR solutions use microservice architecture to provide great

flexibility and faster time to market. The SAP Cloud Platform Connectivity service ensures smooth

integration with other systems (on-premise and cloud).

Outcome

H&M and Tata Consultancy Services Limited (TCS) built a scalable and agile solution with built-in

workflows to provide visibility and tracking of customer requests. Since it has been live, it provides great

satisfaction to our customers as well as customer service representatives.

Solutions


• SAP Fiori

Headquarters: Sweden

Industry: RetailWeb site: https://about.hm.com/en.html

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Company information

“Preparation time for strategic decision meetings has been reduced

by 50% since the introduction of real-time business analytics. Data

visualization has improved the quality of our decisions.”

‒ Head of Controlling, Safety Division

One

source

Improved

quality

Harmonized

processesAll stakeholders are on the

same page, communicating

and collaborating seamlessly

across organizations

Reduced scrap rates and

increased production yield

And the same KPIs across all

organizations – launch of a

new globally aligned KPI

catalog

HOERBIGER

Real-Time Analytics Drives Enterprise Intelligence

Enter solutions

Challenge

HOERBIGER is a premier manufacturer of systems and components for the energy, automotive, machine

tool, and other industries worldwide. To sustain and extend its quality leadership in the marketplace, the

company’s decision-makers needed real-time insight into the KPIs that make the difference.

Solution

HOERBIGER uses views in SAP HANA software to handle data in real time and instantly provide relevant

information to decision-makers through operational as well as management dashboards. The dashboards

are based on SAP Analytics Cloud, using a live connection to SAP S/4HANA to feed data into SAP

Analytics Cloud. SAP S/4HANA serves as the single source of truth for operational and management

reporting at HOERBIGER.

Outcome

Dashboards combining operational data with financial data in real-time are accessible from anywhere on

any device. The dashboards support decision-makers – including plant managers, line managers, and

controllers – in making timely, fact-based decisions that sharpen HOERBIGER’s competitive edge.

Solutions


• SAP HANA

• SAP S/4HANA


• SAP Leonardo

Headquarters: Austria


Web site: www.hoerbiger.com/

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Company information

“With the built-in, real-time analytics capabilities of SAP S/4HANA,

we are reducing defects throughout our processes and driving

improvements across the value chain.

We are pleased to showcase our SAP S/4HANA implementation as

the first ever submission from the world’s sixth-largest country –

Pakistan.”

‒ CIO

95% 20%10%Faster material

requirements planning

Reduction in defects per

unit

Improvement in sales order

accuracy

Indus Motor Company

Limited

Transforming an Auto Manufacturer into the Highest Quality Brand in

Pakistan with SAP S/4HANA

Enter solutions

Challenge

As Indus grew from producing 20 vehicles a day to 250, it needed a solution that could forecast

accurately, provide better insights and real-time analytics, and improve operations costs over the entire

production and sales cycle.

Solution

Working with IBM Global Business Services, Indus deployed the SAP S/4HANA Enterprise Management

solution, enabling materials management, planning production, and better finance controls.

Outcome

Results are up across the three Vs of the supply chain: Volume because production is up at all facilities,

velocity because data now traverses the supply chain almost instantly, and visibility because

SAP S/4HANA receives real-time data that improves decision-making.

Solutions

• SAP S/4HANA



• SAP Business Warehouse

Headquarters: Pakistan

Industry: AutomotiveWeb site: www.toyota-indus.com/

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Company information

92% ~10%18%Accuracy in detecting giant

hogweed (overall)

False positivesOf the hogweed on the

labelling images was not

detected

itelligence AG

How SAP Technology Can Help Detect Invasive

Species Using Drone Images

Enter solutions

Challenge

To create a solution that helps automate the detection of invasive species and therefore support the

eradication of such species.

Solution

To deliver a viable software product that automates the detection of giant hogweed and delivers detection

rates that are better and faster than those obtained by humans.

Outcome

A solution was created that greatly improved the automated detection rate of giant hogweed at a much

faster rate than a comparable process using human resources could.

Solutions

• SAP HANA


Industry: Professional ServicesWeb site: https://itelligencegroup.com/us/

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https://itelligencegroup.com/us/




Company information

“Staffs are so busy. It’s difficult to get qualified assistance when I

visit a store.”

“FrontlineAI helped me choose a present and also told me exactly

where to find it!”

‒ Customer Feedback

Satisfaction ReducedRevenue

Increased customer

satisfaction

Customer churnIncreased in-store revenue

itelligence AG

FrontlineAI: Better Customer Service Experiences

Through Digital Humans

Enter solutions

Challenge

The availability of personal assistance in retail stores is drastically decreased by strong competition,

especially from online stores, which drives staff reductions. At the same time, the need for a constantly

changing product assortment and placement makes it difficult for staff to stay updated.

Solution

Our speech-driven, life-like avatar combines the ease of natural language interactions with complete, up-

to-date knowledge of stock, trends, and so on to provide customers with the best information while

maintaining the experience of personal assistance.

Outcome

Better customer experiences by combining the best elements of the online and in-store retail worlds.

Solutions

• SAP Leonardo

• SAP S/4HANA

Headquarters: Denmark

Industry: Professional ServicesWeb site: https://itelligencegroup.com/no/itelligence/

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Company information

“Where technology is responsible for our inactive lifestyle, it can

also get us moving again.”

‒ Founder of Its My Life

$53.8 billion Life balanceCollaborationReducing the global burden of

physical inactivity ($53.8

billion annually) by 10% in

2030

Better understanding of the

connection between good

health and a sustainable

working life, for employers

and employees

Better communication and

collaboration within the global

ecosystems of employers,

health providers, and human

beings

Its My Life

Fitcoins: Motivating Employees Around the World to Be More Active at Work

Enter solutions

Challenge

Conservatively estimated, physical inactivity costs the international healthcare system $53.8 billion

annually, of which $12.9 billion is paid by the private sector. Physical inactivity also contributes to $13.7

billion in productivity losses every year. Because our working lives force us to sit for long periods of time,

physical inactivity can be seen as the new occupational risk.

Solution

Offer companies and educational and government institutions the opportunity to invest as easily as

possible in a healthily and active lifestyle for their employees to improve corporate and individual well-

being.

Outcome

A digital ecosystem built on SAP Cloud Platform that connects people, employers, and health providers

around the globe introduces Fitcoins as a virtual currency for health improvement and challenges

companies to make an active lifestyle fun and engaging.

Solutions




Web site: www.itsmylife24.nl/

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Company information

“By integrating IoT data with our customer data, we operate as an

intelligent enterprise and provide unique value to our direct

customers, local service partners, and dealers. The digital supply

chain becomes reality.”

‒ CIO

Predictive

maintenance

New revenue

stream

Productivity

improvement

Offering efficiency for several

thousand compressors and a

large workforce of field-

service technicians

Customer use of compressed-

air-as-a-service plan

Processing of compressor

sensor data near real-time in

a central data lake for instant

analysis and insights


Innovative Service Offerings Enabled by SAP S/4HANA and SAP Data Hub

Enter solutions

Challenge

Kaeser Kompressoren needed to handle large amounts of data and combining IoT data with enterprise

data to improve and create new products and services – to provide tailor-made, energy-efficient, and

reliable compressed air solutions.

Solution

Orchestration, transformation, and storage of Internet of Things data with SAP Data Hub through use of

the SAP HANA platform with analytics, data science, and machine learning. SAP HANA is the application

platform for our hybrid system landscape for the SAP Predictive Maintenance and Service solutions, SAP

Asset Intelligent Network, SAP Analytics Cloud, and the digital core – SAP S4/HANA. The goal is near-

real-time analysis of machine data.

Outcome

Kaeser now has an improved customer field services organization, lower operating costs, and improved

customer satisfaction through predictive maintenance of compressors, a digital twin of compressors at

customer sites, and accelerated service processes. An innovative revenue stream has been created

through compressed air as a service.

Solutions


• SAP S/4HANA


• SAP Data Hub

• SAP Predictive Maintenance and Service


Industry: Industrial Machinery and ComponentsWeb site: www.kaeser.com/int-en/

ProcessorView entry

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Company information

“Our new cloud implementation of SAP S/4HANA lets us highlight

our SAP S/4HANA skills and enhance customer confidence in our

fully managed services.”

‒ CIO

67% 40%7 monthsFaster financial close,

completing period-end

closings in 5 days instead of

15

Reduction in processing time

for contract and project

creation through integration of

sales and contract application

with SAP S/4HANA

LTI migrated SAP S/4HANA

to the cloud and began

functioning as an intelligent

enterprise in record time

Larsen & Toubro Infotech Limited (LTI)

LTI Leads the Future as an Intelligent Enterprise with a Rebuilt

Digital Core

Enter solutions

Challenge

To enhance its global operational excellence and a faster time to market, LTI needed a robust platform to

enable innovation and agility. It had to reduce hardware costs and IT administration work by moving core

functions to the cloud. It also wanted to extend the services portfolio for clients to include SAP S/4HANA

running on a public cloud. It sought to advance its evolution to become an intelligent enterprise with

multidimensional, scalable reporting.

Solution

For Project KrossOver, LTI implemented SAP S/4HANA on Amazon Web Services with 5,000 users. LTI’s

transformation includes finance and materials management for improved cash flow, data services, project

system, HR functions, automated project creation, and a Goods and Services Tax (GST) application with

intrafirm invoicing. LTI also implemented real-time timesheet booking with a mobile approval capability and

chatbots for the end-user assistance.

Outcome

The new intelligent enterprise IT infrastructure supports new business models to grow revenue and

shareholder value. Profitability has gone up thanks to automation of manual tasks and a reduction of fraud

and error rates. Proactive asset maintenance has resulted in better cash flow with lower inventory and

tighter receivables management. It has also lowered the cost of operational reporting while improving the

agility, speed, reliability, and comprehensiveness of analytics.

Solutions

• SAP S/4HANA



Headquarters: India

Industry: Professional ServicesWeb site: www.lntinfotech.com/

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Company information

“We asked BORN to jump into a key program on short notice. They

did so without hesitation, and continued to exceed expectations

throughout the project. BORN staff quickly became part of our team,

helping us with a critical step forward in the digitization of a complex

business area.”

‒ Director, Program Management at Lennox International

Unified

platform

Improved

performance

Innovative

road mapFor consolidation of legacy

tools – business-to-business

digital transformation

Enhanced usabilityScalable foundational solution

Lennox International Inc.

and Born Group

Foundation of an Innovative and Unique Business-to-Business Journey in

the HVAC and Refrigeration Sector – Digital Transformation

Enter solutions

Challenge

• No unified platform or portal to enable seamless customer experience

• Existing legacy system incompatible with changing technology landscape

• Customer satisfaction affected due to slow speed and usability issues

Solution

• Research: Lennox conducted surveys (with about 400 users) and interviews to arrive at the key themes

– faster, easier, and flexible

• Benchmarking: Key themes were aligned to the solution – a better platform and technology, enhanced

user experience, consolidation of legacy systems, and integration to ERP

• Solution: Foundation architecture and solution that enables an innovative road map (AI and machine

learning, Internet of Things, and so on)

Outcome• Unified business-to-business digital transformation solution that serves as the foundation for an

innovative tomorrow (to scale to AI and machine learning, Internet of Things, and so on)• Reduced lead to quote (days to minutes)• Customer retention and satisfaction with enhanced user experience and performance

Solutions

• SAP S/4HANA



Industry: Discrete Manufacturing Web site: www.lennoxinternational.com/

View entry

http://www.lennoxinternational.com/





Company information

“Space Electronics Center has have a real need to improve its

business processes and streamline data communication through the

use of IoT data automation capabilities.”

‒ Industrial Engineer

15% ZeroClear Reduced labor cost through

process automation

Manual labor hours for the

new inventory control process

Visibility and understanding of

machine and part quality data


Trailblazing Digital Transformation Using the IoT Platform for Process

Optimization of Circuit Card Assembly

Enter solutions

Challenge

The circuit assembly process required a huge amount of manual involvement for managing consumption

levels for production machines, visibility into production times, and insight into quality defects.

Solution

The solution used on-premise technologies related to the Internet of Things, or IoT (SAP Plant

Connectivity software, the SAP Manufacturing Integration and Intelligence application, SAP HANA, and

SAP Data Hub) and cloud technologies (SAP Leonardo IoT Edge and SAP Leonardo IoT technical

capabilities) for automation of inventory management production time insights, and improved visibility for

statistics.

Outcome

Automated consumption of parts into the SAP ERP application for reordering, creation of dashboards

showing production duration and quality information, and significantly reduced labor costs during the

assembly process

Solutions

• SAP Data Hub

• SAP Digital Supply Chain

• SAP HANA


Industry: Aerospace and Defense

Web site: www.lockheedmartin.com

Processor

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• SAP Leonardo

• SAP Plant Connectivity

http://www.lockheedmartin.com/




Company information

“Currently, the process of analyzing the solar images requires

human observation. Automating the process could save large

amounts of time and effort.”

‒ Lockheed Martin Ph.D. Fellow

Real-time Saved AutomationImprovement over manual

inspection every few hours to

near-real-time image

processing and classification

Time and labor costs

associated with streamlining

the process surrounding data

management

Of image acquisition and

procession through SAP Data

Hub and TensorFlow


Feature Extraction of Solar Activities with SAP Data Hub as the Central

Platform and TensorFlow

Enter solutions

Challenge

The need existed to categorize images streaming every few seconds by different image processing

algorithms. The current process is manual observation and is done by a few astrophysicists. The process

must be automated and improved.

Solution

The solution uses SAP Data Hub as an orchestration layer to communicate images to deep neural

network algorithms for process automation, identification of classes for different events, and prediction of

the next occurrence of the event. A user-friendly interface improved and unified algorithms.

Outcome

Automatic detection and classification of multiclass solar activities for specific wavelength using

TensorFlow and SAP Data Hub as an orchestration layer.

Solutions

• SAP Data Hub

• SAP HANA


Industry: Aerospace & DefenseWeb site: www.lockheedmartin.com

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Company information

“I didn’t realize that Mallinckrodt was on green screens when I

joined. I could hardly believe it, so I am excited about our SAP

journey, it is absolutely key to ensuring that Mallinckrodt will exist for

another 100 years.”

‒ Vice President

Consolidated 24080%All branded business units on

a single ERP system

Business processes

redesigned, trained, and

supported a single, global

roll-out

Reduction in custom

enhancements through

implementation of standard

functionality


A Digital Transformation Journey

Enter solutions

Challenge

Mallinckrodt has been a dramatically changing business over the past four to five years. Several

acquisitions and divestures resulted in disparate processes and systems.

Solution

The solution involved a digital transformation of Mallinkrodt through a strategic and operationally valued

multiyear project, leveraging SAP S/4HANA to transform our business and ensure the Mallinckrodt’s

technology platform will support us for another 100 years.

Outcome

Mallinckrodt took a multiphase approach, but Phase 2 was the most powerful and transformational, with a

complete redesign of over 240 business processes and a greenfield implementation of SAP S/4HANA

completed just under 10 months.

Solutions

• SAP S/4HANA




• SAP Integrated Business Planning


Industry: Life SciencesWeb site: www.mallinckrodt.com/

ProcessorView entry

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Company information

“SAP S/4HANA perfectly fits our needs. It is scalable, easy to use,

offers mobile access, and proves to have good performance and is

stable. We can systematically accelerate toward our planned growth

and improve our strong position in the market. Additionally, with

SAP Solution Manager, we now have a tool to document our

business processes and IT landscape accurately.”

‒ Member of Management Board

Quicker ReducedValue-basedSales figures automatically

retrieved in SAP Analytics,

enabling quicker analysis and

savings of two FTE

Stock of finished goods by

20% since implementation of

SAP software

Carrying cost of inventory

cut in half after switching to

value-based inventory

management


Driving Growth with Comprehensive Process Transparency and Efficiency

Enter solutions

Challenge

Mann & Schröder had an IT landscape that was not primed for future growth. Its separate legacy systems – an operative ERP and a financials and controlling system – were not integrated with one another and required an upgrade. Simply updating the systems would not have served Mann & Schröder’s ambitious goals, which only an integrated solution could deliver.

Solution

In just 14 months, using an agile approach, Mann & Schröder replaced its legacy systems with an integrated solution based on SAP S/4HANA, which significantly simplified the data landscape. By utilizing the new system’s functionalities, ranging from product development over quality management to distribution, complemented by the SAP Analytics portfolio and a sales planning solution based on the SAP Business Planning and Consolidation application with an embedded business warehouse, Mann & Schröder can now map all its processes from end to end.

Outcome

First, many previously manual processes are now automated. Second, users are empowered by user-friendly interfaces accessible from their mobile devices, which are employed in production and logistic processes. Moreover, executives use their tablet computers to extract data from SAP Analytics, greatly facilitating data-driven decision making. Lastly, Mann & Schröder now possesses a scalable IT landscape to expand into new industries and markets.

Solutions

• SAP Analytics

• SAP S/4HANA


• SAP Business Planning and Consolidation


Industry: ChemicalsWeb site: www.mann-schroeder.de/en/

ProcessorView entry

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Company information

“At Martur Fompak, we aim to provide operational excellence with continuous innovation in the automotive industry and to be the best partner

of our customers globally with the help of digital transformation of our

business processes and Big Data analytics. We achieved a breakthrough in our digital transformation by analyzing Big Data in real time with the high

performance of the SAP HANA platform and adaption of the SAP

Leonardo approach to our business processes.”

‒ Director Information Technology

30% Savings3 yearsLower scrap rates In the cost of consumables,

energy, labor, and

maintenance

Return on investment


Smart Welding – Predicting the Quality of

Products in Welding Operations with loT Technology

Enter solutions

Challenge

The core business of Martur Fompak International is to design and manufacture vehicle cockpit components such as

complete seating, seat frames with a welding process, dashboards, door panels, and so on with excellent quality.

Focusing on frame welding, we aim to create a reliable and stable manufacturing process with a higher quality level

and competitive cost. An average of 60 welding points vary from product to product. To fulfill product safety and

quality requirements, continuous parametric control is performed throughout the arc welding process. Welding

penetration, by its nature, is controlled frequently with destructive tests, resulting in a high scrap rate, consumable

expense, and energy and labor costs.

Solution

A customer gateway software collects 80 million data points that affect the cost and quality of the frame from about 2

million welding points per day by communicating with sensors, robots, welding machines, and programmable logic

controller. Data streaming at intervals of 100 ms, such as current, voltage, wire speed, process status, product,

welding point, temperature, gas electricity, air, and error code of the robot are analyzed instantly with the SAP

Streaming Analytics service and transferred to the SAP HANA platform, the SAP ERP application, and Supervisory

Control and Data Acquisition, or SCADA, with a timestamp. By using the collected data, some indictors can be

calculated and reported for each welding point on the SAP Business Warehouse application and SAP

BusinessObjects business intelligence solutions. Poor quality and breakdown conditions are detected through the

instrument of predictive analytics algorithms of SAP HANA.

Outcome

Analysis of streaming data based on each welding point has already resulted in significantly lower rejection rates,

consumables cost, energy usage, and labor costs thanks to increased production process visibility and improved

predictive quality analytics. This system also provided a shorter maintenance period through strict parametric robotic

error codes, lower spare part costs, and improved value- and non-value-added operation times in a welding cycle

related to a welding robot.

Solution

• SAP Leonardo

• SAP HANA

• SAP Analytics CloudHeadquarters: Istanbul


Web site: http://www.martur.com.tr/

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Company information

“The project has been an unqualified success. MIT gets all the data

they need out of SAP software, customer satisfaction is up, and the

cost of service is down. It’s a great example of how when you

combine experienced data to listen and understand, and business

process in SAP software to act, you can change the customer

experience. It’s a game-changer.”

‒ CIO

12% 30.2% faster46.5% fasterResponse rate a year and a

half after implementation –

over the previous rate of less

than 0.1%

Creation of graduate

appointments with the new

portal

Viewing of graduate

appointments with the new

portal

Massachusetts Institute of

Technology

Taking Business Solutions Mobile with SAP Cloud Platform

Enter solutions

Challenge

As a legacy SAP customer, Massachusetts Institute of Technology (MIT) needed to update its technology

across the board to meet the current needs of students and faculty. The new system needed to be

responsive, cost-effective, and enabled for confidential user feedback.

Solution

MIT has used SAP technology strategically to solve three significant business problems – facilities

maintenance, graduate student funding, and parking – with an emphasis on mobile technology.

Outcome

MIT has taken advantage of SAP technology to change the way people do their work. It has had a great

impact on students (the primary customer of University) as well as faculty and staff.

Solutions

• SAP HANA



Industry: Higher Education and ResearchWeb site: www.MIT.edu/

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Company information

Buyer value Supplier value

Improving drug and device

effectiveness, risk management,

brand differentiation, and R&D

productivity

“Margin for Mission” revenue share for

data use, curated data, benchmark

comparative data, and an improved

patient experience and outcome

Mercy

Real-World Evidence Adds Fresh Momentum to Healthcare Transformation Pioneering a New Model of Care for Patients Everywhere

Enter solutions

Challenge

Healthcare providers, medical device manufacturers, and the FDA are turning to evidence-based

decisions to shrink costs, improve patient care, and transform the approval process.

Solution

Mercy developed a comprehensive data platform, powered by SAP software, to capture existing

healthcare data. The new marketplace of curated patient data has the potential to change healthcare

much the same way that Uber transformed ride-sharing. Health providers, the FDA, and medical device

companies can use the platform to improve patient care, the quality of medical devices, and operational

efficiencies using AI, machine learning, and predictive analytics.

Outcome

Early use cases demonstrate the platform does indeed deliver deep insight related to medical devices,

proving the potential this real-world evidence platform has in helping to pioneer a new model of care.

Solutions

• SAP HANA

• SAP Analytics

• SAP Leonardo Machine Learning Foundation



Web site: www.mercy.net/

View entry

https://www.mercy.net/





Company information

“With the Risk Suite, we take the proven assets of NATHAN and go

beyond the insurance perspective, providing easy access to Munich

Re’s risk knowledge for a broader client base.”

‒ Head of Risk Management

Fast overview 10 million


Risk Suite: Geopowering Businesses with Big Data Analytics and

Geospatial Data

Enter solutions

Challenge

Risk management depends on accurate, quickly accessible, and up-to-date data. Since the data required

for geospatial analysis was both dispersed over different sources and inherently complex, it proved

especially difficult for Munich Re to process large amounts of data and present it to its clients. To cater to

clients with diverse requirements from all around the world, Munich Re also required more flexible and

openly accessible means to share its analyses.

Solution

Munich Re’s Risk Management Partners created a comprehensive Risk Suite based on SAP Cloud

Platform and SAP HANA, spatial edition. It combines Munich Re’s global hazard data from the past four

decades and risk modelling developed in-house with client data and conveniently joins location and

business intelligence in one application.

Outcome

Clients now have easy access to Munich Re’s treasure trove of data from any device or location and can

even integrate the Risk Suite into their proprietary solutions through an API. The Risk Suite’s modular

structure is characterized by highly customizable interfaces, offers utmost flexibility, and enables users to

compose their own risk maps according to topic and objective, providing all necessary information at a

glance. Dashboards and alerts, such as individual risk reports, empower users with real-time situation

awareness, which is crucial to making informed data-driven decisions.

Solutions


• SAP HANA


Industry: InsuranceWeb site: www.munichre.com

ProcessorView entry

Of 12 hazard and 4 risk

scores at one click

Locations for portfolio analysis

function (1 GB)

https://www.munichre.com/




Company information

“Our business is able to proactively prevent problems impacting our

production in the future. The platform gives real-time visibility to

people in the field, thus improving the safety culture. Employees

understand the risk and procedures they have to follow while doing

their jobs. We have seen a productivity gain in the range of 15–20%

with the same workforce we have. It’s super exciting in terms of the

different technologies we are using in SCP. It has truly solved a

business problem.”

‒ Director SAP and Enterprise Applications

Integrated 15%ROI10 weeks rollout, integrated

15+ disparate systems

15% productivity increaseROI realized in <1 year


Integrated Operations Platform for Oil Well Operations

Enter solutions

Challenge

Murphy Oil faced challenges in gaining visibility into their oil well operations. Lack of integration of

business processes running on disparate systems made it difficult for them to locate and collate

information in a timely and efficient manner – significantly delaying business decisions and processes.

Solution

An intuitive application that would unify information and integrate business processes, Murphy Oil utilized

SAP Cloud Platform and its services to develop a remote operations center with real-time visibility into

their oil well operations, the solution that unified information and integrated all relevant business

processes.

Outcome

Integrated task management and collaboration of processes allowed Murphy Oil to create a centralized

cockpit to manage operations, gain real-time visibility into tasks, and track assets accurately while

utilizing a secure multicloud infrastructure.

Solutions


• SAP HANA


Industry: Oil and Gas Web site: www.murphyoilcorp.com/

Processor

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Company information

“Today several transcontinental corridors pass through Kazakhstan.

It is necessary to introduce an intelligent transport system. This will

allow us to effectively manage transport flows and determine the

requirement for further infrastructure development.”

‒ President of the Republic of Kazakhstan

40x faster Numerous22%Annual and midterm planning,

optimizing human resources,

and allowing prompt reactions

to market changes

Traffic model and budget

scenarios now available for

enhanced investment

decision-making process

using sophisticated predictive

algorithms on a user-friendly

platform

Demand forecasting in the

first system design as

opposed to the manual

forecasting for 27 cargo

groups and 4 transit types

National Company Kazakhstan

Temir Zholy

Fast-Track Business Planning and Process Automation for Investment

Decision-Making

Enter solutions

Challenge

Railroad logistics is a crucial sector for the economy of Kazakhstan and for partners in Asia and Europe,

transferring cargo across the ninth-largest country in the world. However, planning processes across all

departments in the railroad remained mostly manual, taking up to 260 days and involving more than

2,000. Because of a lack of technology to assist with huge amounts of cargo and freight data, the

company struggled to make timely investment and managerial decisions, fully capture market potential,

respond to market changes, and have a reliable tool to align the shareholder’s expectations with the

company’s resources.

Solution

The Integrated Planning System (IPS) is designed to encompass the entire planning lifecycle, covering

demand and revenue forecasts, loaded and empty wagon traffic management, traffic route optimization,

and calculation of associated operational financial metrics on one user-friendly portal. This approach

gives business users instant access to data, conduct predictive scenario analysis, and identify investment

opportunities along the separate streams of cargo traffic. In addition, the tool assists in building

communication with shareholders by aligning KPI expectations with the company’s ability to meet them.

Outcome

Currently, three of five modules of the product (demand forecasting, wagon traffic forecasting, and

revenue calculation) are in active use. The results of the system functionality test have provided ground to

invest further in the IPS project and continue to design the optimization module with financial model

integration.

Solutions

• SAP HANA

Headquarters: Kazakhstan

Industry: Travel and TransportationWeb site: www.railways.kz/

ProcessorView entry

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Company information

“Conversational AI can enable us to integrate business processes

into a holistic and simplified way of working.”

‒ Development Technology Strategist

Reduced IntegratedEnhancedHR workload Business processes, which

benefits Nestlé far beyond HR

Security of user data

Nestlé S.A.

Meet Ralf, the HR Chatbot

Enter solutions

Challenge

In today’s IT landscape, it is difficult to bring processes together to provide end users with a way to

transition smoothly between solutions while keeping the context of their task.

Solution

Nestlé has decided to use conversational AI in conjunction with SAP Cloud Platform. This approach

allowed compliant exchange of information between the user and the on-premise systems by using

features of SAP Cloud Platform such as identity authentication, connectivity, and much more.

Outcome

The main benefits of using this approach were the ability to access data from on-premise systems

securely, handle user authentication, and carry request-specific context across different systems to

respond to the user’s request.

Solutions



Industry: Consumer ProductsWeb site: www.nestle.com/

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Company information

“What you guys have been able to achieve with this project is game-

changing for us, and I just want say how proud and pleased I am

with the way you have all worked together to deliver this fantastic

outcome. An awesome demonstration of working together.”

‒ General Manager

“This mobile interactive tool provides information and updates to the

workforce, improving the visibility of safety communications,

shutdown progress, and camp on-boarding and logistics. We are

proud of the way the IT mobility and Telfer Maintenance teams

worked together to bring the “MyTelfer” app to life.”

‒ Performance Manager

Safety 36 ProductivityInformation around critical

controls available real-time on

mobile devices (online and

offline): ~20,000 (per quarter)

work instructions utilized at

remote sites over the apps

New mobile apps developed

thanks to simplified

architecture and an agile

methodology

~35,000 transactions

executed monthly

~105,000 productivity hours

saved annually


SAP Mobile Solutions Drive Productivity and Safety Improvements

Enter solutions

Challenge

Newcrest has a significant field workforce that supports key operational activities at our mining sites. The business

gave Group IT and digital the challenge to minimize the time our field workforce spends on the desktop completing

various administrative tasks and freeing them to spend maximum time in the field. They needed simple, intuitive

mobile solutions to access the data and functionality they need while out in the field and to improve safety and

productivity at our sites.

Solution

A suite of applications enabled for mobility was designed, developed, and deployed on SAP Cloud Platform to

regional mining sites, including Cadia and Telfer (two of our main mines). A user-centric design approach using

SAPUI5 was used to create an intuitive, functional, and user-friendly mobile application. Innovative technologies like

machine learning and offline capabilities provide access to data and information in the field to technicians to improve

the safety and productivity of both personnel and mining sites.

Outcome

By harnessing the innovative use of mobile-related applications on SAP Cloud Platform, the team has delivered real

business outcomes to our sites improving safety, productivity, and free cash flow, as evidenced by four initiatives:

the Telfer Shutdown “MyTelfer” application, the Simple Maintenance “Fix This” application, EasySAP delivering

employee and manager self-service solutions, and warehouse management applications enabled for mobility.

Solutions


• SAP HANA

Headquarters: Australia

Industry: Mining

Web site: www.newcrest.com.au/

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Company information

“This [app] will provide real-time data, analytics, and metrics to

complement the video and give [coaches] what they want in the live

game environment. As far as we know, we’ll be the only sports

property delivering real-time video and data to the benches for the

coaches and players.”

‒ NHL SVP of Business Development & Innovation

Digital

access

New

technology

Real-time

insightsInstantly to 11 official NHL

game reports that were

previously printed and hand-

delivered during intermissions

For an environment previously

devoid of technology

For improved NHL coaching

decisions in a high-performing

user-friendly user interface


SAP-NHL Coaching Insights Mobile App for iPad

Enter solutions

Challenge

The NHL was looking for ways to enable coaches to make better, faster decisions to increase the

competitiveness and quality of play. The NHL coaches wanted current technology to continue to improve

their game and capture more shares of the professional sports market.

Solution

This solution enables NHL coaches to make real-time coaching decisions using in-game statistics.

Through a consumer-grade user experience, a coach can leverage over 60 statistics, in real time and on

the coaching bench – a capability not available on any other sports platform.

Outcome

This solution was a response to the NHL’s desire to provide better, more-timely, and more-usable

statistics to their coaches during the game. The app will enable coaches to make more informed coaching

decisions based upon in-game data.

Solutions

• SAP HANA



Industry: Sports & EntertainmentWeb site: www.nhl.com

Processor

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Company information

“In view of the diversifying consumer market and global economic

instability, it was imperative for Nichirei to renovate its management

platform. I am convinced that SAP S/4HANA will enable not only

business process simplification and real-time management but also

will accelerate our digital transformation to fuel our continued

business growth and increase of enterprise value.”

‒ Executive Officer

First Secure-53%Implementation of SAP Catch

Weight Management

on SAP S/4HANA

Disaster-recovery

configuration to secure the

business continuity against

the risk of increasing natural

disasters

Add-on function and 56%

lower batch process time for

preparedness for innovations

and to bring up the next

generation


Digital Transformation with SAP S/4HANA

Enter solutions

Challenge

Due to cumulative add-on applications and batch processing, the former enterprise system of Nichirei

became a very complex architecture, and its inflexibility deprived the business from innovations such as

process simplification, real-time management, and business continuity.

Solution

Thanks to close collaboration with the SAP development team, Nichirei wanted to deploy the world’s first

implementation of the SAP Catch Weight Management application on SAP S/4HANA. At the same time,

Nichirei aimed to implement disaster-recovery configuration to mitigate the risk of increasing natural

disasters.

Outcome

Nichirei achieved significant efficiencies including a 53% reduction of add-on processes and a 56%

reduction of batch process time. In addition, Nichirei established an enterprise platform for future digital

transformation. Along with system robustness, it also deployed a comprehensive disaster recovery

process.

Solutions

• SAP S/4HANA

• SAP Catch Weight Management

Headquarters: Japan

Industry: Consumer ProductsWeb site: www.nichirei.co.jp/english

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Company information

“Having this data readily available gives situational awareness to all

staff, allowing everyone to easily see the status of the entire

department and optimize their workflow based on it.”

‒ MD

Improved IncreasedImproveVolume throughput and bed

utilization in the ER

Productivity among

ER teams

Wait times

in the ER


Giving Situational Awareness Where Its Needed Most – Meet the ER

Grease Board

Enter solutions

Challenge

Our ER teams had been relying on nightly reports on ER volume, which presented day-old data and

required logging into a computer to use the EPIC ER Track board. The reports were to view volumes in

the waiting room and with each ER Team (POD) to make decisions on patient-to-POD assignments. The

process was time-consuming and didn’t provide a one-glance solution to current ER volumes.

Solution

Near-real-time and trending ER volume and arrivals information broken up by the hour is displayed on 10

large-screen TVs deployed throughout the ER to give the ER teams awareness of total patient volumes,

bed utilization, and POD assignment management.

Outcome

A dashboard based on the SAP Analytics Cloud and SAP HANA displays near-real-time data (refreshes

every 3 minutes) exclusively on 10 large-screen TVs throughout the ER 24x7 to provide insights on ER

volumes and arrivals, optimizing workflow and patient management.

Solutions

• SAP HANA



Industry: HealthcareWeb site: www.parklandhospital.com/

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http://www.parklandhospital.com/





Company information

“The synergy of traditional technology, robots, Internet of Things,

and AI brings higher productivity, saving of resources, guaranteed

quality, and transparency of the production chain.”

‒ Head of Development

5% 30%500Of daily Russian demand as

minimum production batch

Of the Russian market for dry

salami

Fewer employees


Smart Enterprise in Consumer Goods: Industry 4.0 for Dry Salami Production

Enter solutions

Challenge

• High level of quality and maximum productivity

• Automation, enablement of robots, and uninterrupted operation of equipment and plant

• Integration of the process chains and data

Solution

Construction of a brand new Industry 4.0 production site that operates on SAP S/4HANA. It is the first

implementation of this platform in the food industry in Russia. The solution includes a manufacturing

execution system, production management, logistics management, financial management, and

equipment maintenance.

Outcome

The design production capacity of the plant is 30,000 tons of dry salami per year, which covers 30% of

the Russian market for this product group. It is the most automated salami plant in Europe. It employs

only 200 people instead of 700, which are normally required for enterprises of this scale.

Solutions

• SAP S/4HANA

• SAP HANA

Headquarters: Russia

Industry: Consumer Products

Web site: http://cherkizovo.com/en/

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Company information

“SAP Fiori gives us the opportunity to access our ERP directly

through apps and to receive equipment data such as scheduling,

profitability, analysis, repair orders, or equipment documents and

perform in real time.”

‒ CEO PORR Equipment Services GmbH

200,00 70,000 10-foldPages of paper eliminated

annually

Working hours now available

for other task each year

Increase in efficiency thanks

to real-time bookings

PORR Group AG

Pushing Construction Equipment Services to the Next Level

Enter solutions

Challenge

PORR Group needs to digitalize paper-based processes with equipment management and maintenance

to meet the needs of a steadily increasing volume of business.

Solution

Current processes supported by SAP software have been combined with SAP Fiori apps. Through

SAP Cloud Platform, the apps are readily available to technicians on iOS and Windows mobile devices.

Outcome

Digitalizing processes and providing employees with access to real-time information increases

productivity and customer satisfaction.

Solutions


• SAP S/4HANA

Headquarters: Austria

Industry: Engineering, Construction, and OperationsWeb site: https://porr-group.com/en/group/

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Company information

“Machines that are smarter, better connected, and require fewer

service calls are an important part of a strategy that will allow us to

meet our aggressive goals for business growth.”

‒ Chief Innovation Office

Increased FasterGreaterRevenue with greater uptime

through real-time downtime

alerts and system monitoring

Responses to site-specific

issues, leading to increased

customer satisfaction

Insight into customer

environments through

machine uptime monitoring

and consumption-trend

analysis

Pregis LLC

Transforming Packaging with Smarter Machines

Enter solutions

Challenge

Pregis needs to maximize the value harvested from its consumables-on-demand business model by

increasing revenue using real-time information obtained by combining sensor and business data gathered

from smart packaging machines.

Solution

SAP Connected Goods software with edge services and SAP Analytics Cloud are being deployed to help

manage the sensor-equipped machines maintained at customer distribution centers.

Outcome

The result is a digital system that helps customers never run out of the raw materials they need to create

packaging and lets experts address mechanical issues before they become problems.

Solutions


• SAP Leonardo




Industry: Mill ProductsWeb site: www.pregis.com/

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Company information

“This app brings people with Alzheimer’s and their family and friends

into closer contact with each other, which improves the qualify of

life.”

Manager, Alzheimer’s Foundation The Netherlands

Improved IncreasedQuality of life

when memories come to life Self-confidence with a

conversation-starter

Proxcellence

That Is Me: Breakthrough Alzheimer App in the Netherlands

Enter solutions

Challenge

Some 270,000 people in The Netherlands suffer from Alzheimer’s at the present. The number will double

by 2040 and is the number-one cause of death in The Netherlands. The challenge is, how can we

improve the quality of life by bringing back memories?

Solution

The That Is Me app triggers memories, which helps enhance self-confidence and stimulates the brain.

The app focuses not on the disease but on the person and is therefore pleasant to use.

Outcome

Conversations with persons with Alzheimer’s will be more meaningful and more fun. Care is improved by

giving others, like family, friends, nursing staff, and co-residents, the opportunity to build a relationship

with the person with Alzheimer’s.

Solutions

• SAP HANA

• SAP Leonardo



Industry: RetailWeb site: www.proxcellence.com/

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Company information

“The Smart Reel project is a dream come true for an operational

department like ours: Through a sensor-based solution that is

integrated with our back-end systems, we finally have transparency

into decentralized stock, which ultimately translates into higher

profitability and better service.”

‒ Director

15% Higher-qualityROILower stock levels

Project and fewer delays

Within 2–3 years

Proximus Group

Smart Reel Project – Solving a Longstanding Challenge in Logistics

Operations with IoT Technology

Enter solutions

Challenge

A modern infrastructure that connects everyone and everything requires smart logistics. But for many

years, Proximus, Belgium’s largest information and communications technology provider, was struggling

with a lack of visibility into one of its major company assets, namely copper and fiber reels, which are used

to build and modernize its extensive network infrastructure. After reels had been shipped to contractors and

subcontractors at more than 7,000 sites, the logistics department lacked knowledge of their exact location

and material consumption levels, resulting in inefficiencies, late returns of reels, and project delays.

Solution

Jointly with SAP and Ordina, Proximus developed a custom sensor-based smart reel application that is

used by its central logistics department to track cable reels from warehouse to installation site. The sensor

technology solution, LoRa, to connect the reels is provided by Proximus itself, and SAP Leonardo

technologies are used to collect and process the data for visualization using the SAP Fiori user experience

and for integration with back-end systems to document material status and consumption levels correctly. In

the pilot phase, 450 copper reels (out of 1,000) were equipped with Internet of Things (IoT) sensors to

determine their exact position.

Outcome

The deployment of the pilot has already resulted in significantly lower stock levels and material costs due

to increased stock visibility, improved forecasts, and lower order volumes. Rolling out the solution to cover

all copper and fiber reels as well as enhancements to capture additional parameters, such as rotation,

temperature, and shock detection, will lead to even larger savings and fewer projects delays.

Solutions

• SAP Leonardo

• SAP HANA


Headquarters: Belgium

Industry: TelecommunicationsWeb site: www.proximus.be/en/id_personal/personal.html

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Company information

“We looked for economies to boost our mission of teaching and

research, and the operational efficiencies of the SAP project have

been an indispensable contribution.”

‒ President

~600,000 >$400 million~30,000Pages of financial paper

forms and 400,000 approvals;

replaced with real-time

information

Saved by Purdue families in

tuition fees (2012–2020)

Financial spreadsheets in

disparate systems now

recorded in transactions and

budget

Purdue University

Addressing America’s College Affordability Crisis Through Operational

Transformation on SAP S/4HANA and SAP SuccessFactors Solutions

Enter solutions

Challenge

Purdue University is addressing America’s college affordability crisis by charging students less to attend

Purdue in 2019 than it did in 2012 (based on inflation-adjusted dollars).

Solution

In 2017 Purdue embarked on Transform Purdue, a digital transformation initiative with SAP S/4HANA and

SAP SuccessFactors solutions to obtain operational efficiencies to continue to keep tuition at 2012 rates.

Outcome

Purdue enhanced its intelligent enterprise with migration to SAP S/4HANA and SAP SuccessFactors

solutions (SAP ERP Central Component (SAP ECC) 6.0, SAP Ariba solutions, and SAP Concur solutions

are already in use) to focus on finding and cutting waste, removing personnel redundancies and

duplication of efforts by digitalizing and standardizing processes across departments, and improving

budget and cash management to keep the 2012 tuition freeze in place.

Solutions

• SAP S/4HANA





Industry: Higher Education and ResearchWeb site: www.purdue.edu/

View entry

https://www.purdue.edu/




Company information

“Our vision is to be the leading grower of sugar and energy in

Southern Africa, and our purpose really goes beyond sugar. We

currently have a social initiative that says we go beyond sugar, and

that’s where we produce and assist the community to live together

with us in Swaziland. SAP supports us to achieve our purpose-

driven goals.”

‒ CIO

100% 23%8%Improvement in the visibility

of our operations

Reduction in the time to

process invoices and creditor

payments

Reduction in the use of

fertilizer on the farm


Building a Sustainable Business with SAP Software and

Running as an Intelligent Enterprise

Enter solutions

Challenge

Before we started our SAP journey, we had had 53 disparate business systems with very little integration

or visibility across the different components of our business. A decreasing global sugar price and the

need to reduce our unit costs led us to investigate systems and find a partner to achieve our strategic

goals.

Solution

Royal Swaziland Sugar implemented SAP Business Suite on SAP HANA together with the SAP Farm

Management application by Vistex. This approach allowed us to plan and execute our sugar cane

growing and the production of sugar in a single integrated system. On top of the implementation, we

utilize the SAP Leonardo approach to gather data across the farm, including rainfall, river flows, water

consumption, vehicle insights, and vehicle positioning. We now have a single view of our operations.

Outcome

SAP Farm Management by Vistex helps Royal Swaziland Sugar run sweeter. The purpose the company

goes far beyond sugar. It helps the community be more sustainable by implementing SAP Farm

Management by Vistex to reduce operational cost and become more profitable and give back to the

community.

Solutions

• SAP HANA

• SAP Leonardo


Headquarters: Swaziland

Industry: Consumer ProductsWeb site: www.rssc.co.sz/

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http://www.rssc.co.sz/





Company information

“Significantly improved speed gives us the ability to perform

complex ad hoc analysis that we couldn’t do before. For example,

analysis of the Sabre booking curve (departure date to booking date

conversions) enables the ability to compare global capacity data

(published by departure date) to expected Sabre bookings (by

booking date).”

‒ Travel Network Finance

40x faster Flawless

execution

70%

Sabre Corporation

Decision-Making at the Speed of Travel

Enter solutions

Challenge

We had a mission-critical Big Data system that was aging, unsupportable, and unstable that handled

roughly 12 million transactions a day. The system lacked the ability to give actionable insights for

decision-making.

Solution

We implemented SAP S/4HANA to help with data mediation, data processing, and data analytics on Big

Data. The new solution replaces a decades-old data mediation and warehouse system that is the

epicenter for processing airline billing and agency incentive payments.

Outcome

The new Big Data system processes data 40 times faster than the legacy system and allows for close-to-

real-time decision-making, which previously could have taken weeks. It also allows new insights into the

data, which provides us with different and unique ways of understanding it.

Solutions

• SAP S/4HANA


• SAP Leonardo



Industry: Travel and TransportationWeb site: /www.sabre.com/

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https://www.sap.com/idea-place/sap-innovation-awards/submission-details.html?idea_id=539https://www.sap.com/idea-place/sap-innovation-awards/submission-details.html?idea_id=539



Company information

“It’s a fundamental shift in how we can operate. This is

not incremental growth. Going from being reactive to real-time – a

completely different set of possibilities open up for us. This is

technology that’s going to affect 70,000 fans in our building.”

‒ Vice President of Business Strategy and Analytics

Optimize Fan experienceOpportunity

Fan experience by enabling

staff to react to pain points

and issues in parking lots and

security gates

Featured at league meetings

for the NFL and NBA for best

practices

Identified for retail and food

and beverage concession

sales; Over 100 individual

locations with a cross-

reference of fan satisfaction

and sales


The Intelligent Stadium: Leveraging Real-Time

Insights to Optimize the Fan Experience

Enter solutions

Challenge

A fan’s end-to-end game-day stadium journey crosses many different systems. The 49ers had no

consolidated insight until 2 days after an event. This delay limited the ability to improve the fan

experience, maximize revenue, and increase operational efficiencies on game day.

Solution

The team deployed three SAP Leonardo technologies to aggregate, consolidate, and visualize real-time

data from 9 different systems in their state-of-the-art Executive Huddle, located in a specially equipped

suite right above the 50-yard line.

Outcome

In just 6 months, the 49ers succeeded in creating the first and only venue digital boardroom focused on

providing real-time game-day insights across the fan’s end-to-end journey.


Industry: Sports & Entertainment

Web site: www.49ers.com/

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• SAP HANA



• SAP Leonardo

http://www.49ers.com/




Company information

“The portal has delivered a quantum change in the way Sasol’s

customers can interact with us.”

‒ Lead YET Optimization

425 75%+58Average savings in

administrative hours

Customer retention rateCustomer experience

measurement

Sasol Limited

Business-to-Business Empowerment Through Sasol Self-Service

Challenge

Several constraints in Sasol’s sales and marketing process had led to Sasol attaining a low net promoter

index (NPI) for customer loyalty and service. This situation was prohibiting expansion of Sasol’s business

into global markets. One area of particular concern was a lengthy and tedious ordering process that was

based exclusively on a call center and was very manual. Sasol needed to improve its NPI score and

reduce the cost to serve for its Chemicals and Energy business units. Sasol also needed to integrate

several back ends in SAP software.

Solution

The solution consisted of two online business-to-business ordering portals for Sasol’s Chemicals and

Energy businesses, both of which were designed in collaboration with Sasol’s customers. The user

interface was based on SAPUI5, which was customized to align closely with Sasol brand and identity.

Both portals were built on SAP Cloud Platform (CP) to offer smooth integration between the portal and

the back ends securely. The project was managed using Sasol’s Agile methodology to deliver incremental

value to customers.

Outcome

After deployment of the online portal in June 2018, it has been scaled to over 900 Sasol users, and

successfully integrated with two back-end systems across 2 countries. This omnichannel solution has

aided Sasol business users and end customers alike. It has streamlined business processes, reducing

the time and cost of placing an order. Customers are also pleased with a digital solution that speaks to

their needs, so that Sasol’s NPI has improved.

Solutions


Headquarters: South Africa

Industry: Chemical & EnergyWeb site: www.sasol.com/

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Company information

“We and our customers can now track each delivery in real time –

without having to be on location.”

‒ Vice President IT

>100 smart

containers

15%–20% less

communication

0 production

outagesShipped to customers daily Required for the resolution of

delivery issues

Because parts are never in

short supply at customer sites


Unleashing the Power of Digitalization for Just-in-Sequence Logistics

Enter solutions

Challenge

Schnellecke specializes in just-in-sequence (JIS) logistics services. The company was looking for

detailed real-time insight into the routing and use of its shipments, making the flow of goods transparent

to stakeholders across organizations and improving the customer experience.

Solution

Schnellecke equipped its JIS containers with beacons, implemented an indoor positioning system for

containers and deployed SAP Cloud Platform and SAP Leonardo IoT Foundation for real-time visibility

into its services and SAP Analytics Cloud for continuous monitoring of value delivered to customers and

the revenues generated.

Outcome

Schnellecke and its customers have the same real-time information on the flow of goods at their fingers.

Customers can track delivery status and the distribution of goods at their facilities. End-to-end

transparency into the JIS process supports Schnellecke in achieving and maintaining service excellence.

Solutions

• SAP Leonardo


• SAP HANA



Industry: AutomotiveWeb site: www.schnellecke.com/

ProcessorView entry

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Company information

“Light as a service saves costs. With this subscription, people pay

only for usage. The advantages work two ways: We help our

customers make smarter decisions in their daily jobs and we, as a

company, unlock a new business model.”

‒ Director IT

Transformation 33%~40%Giant leap in business model

transformation

Of customers interested in

service contracts

Cost savings for

customers

Signify Holding

From Light Bulbs to Light as a Service

Enter solutions

Challenge

Create value with new business models and innovative technologies to unlock the full potential of lighting.

Instead of fixed contracts, customers now receive a variable bill based on usage.

Solution

A prototype platform that translates light usage into costs per building, floor, and room. It is a solution that

helps users to make better informed decisions and drives operational efficiency.

Outcome

With this platform solution and dynamic pairing, Signify transforms its business model from selling light

bulbs to light as a service.

Solutions

• SAP HANA


• SAP Leonardo



Industry: High TechWeb site: www.signify.com/en-us

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Company information

“Data is the foundation that will enable intelligent decisions,

innovative programs, and smart policy to serve citizens and improve

lives. Our aim is to leverage information across our agencies to

achieve a common State vision and transform our government.”

‒ Chief Information Officer

$11 billion $30 million76%The potential cost of

Arkansas’s projected prison

population in housing costs

and economic loss over the

next 10 years

The potential cost savings for

Arkansas over 10 years with a

1% reduction in recidivism

Accuracy in predicting 36-

month recidivism

State of Arkansas

Reducing Prison Recidivism Through Data Science

on SAP HANA Platform

Enter solutions

Challenge

The State of Arkansas is experiencing the fastest-growing prison population rate in the country, causing a

dramatic increase in state spending, economic loss, and overburdened state agencies. In 2017, Act 423

legislation was passed by the State, setting a goal to reduce the projected growth in the prison population

by 10% (1,650 fewer people) by FY2023 to avert $288.5 million in prison construction costs.

Solution

SAP and the State of Arkansas collaboratively engaged in an SAP Design Thinking workshop, which led

to a co-innovation proof of concept (POC) utilizing SAP HANA Enterprise Cloud, SAP Predictive Analytics

software, machine learning, and SAP Analytics Cloud to prove real-time analysis of recidivism risk,

influencing behaviors, and guidance on programmatic interventions. This approach provides the State

with the ability to make data-driven, insightful decisions on policies to mitigate these behaviors better and

reduce recidivism.

Outcome

The real-time, dynamic predictive model generates program or intervention recommendations to help

prepare offenders for rehabilitation into society, which ultimately leads to reduced recidivism. Before the

POC, these outputs were impossible in the State due to siloed processes; dated infrastructure and

applications; historically-focused, time-consuming analysis; and lack of executed data sharing.

Solutions

• SAP HANA Enterprise Cloud




Industry: Public SectorWeb site: https://portal.arkansas.gov/

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Company information

“This would not have been possible without great team work and

commitment. I have no doubt that this provides a solid foundation for

SPE business globally. The feedback from the business is very

positive.”

‒ VP, SAP COE, Sony Pictures Entertainment

Increased visibility Real-time data50x

Of the cash position of >300

bank statements on a single

dashboard

Accurate and real time

cash reporting from

SAP S/4HANA

Quick generation of title and

media product report during

period-end


Storied Studio Scripts a Dramatic Change

with Central Finance on SAP S/4HANA

Enter solutions

Challenge

Sony Pictures Entertainment (SPE) is a large Hollywood studio with multiple businesses in the media and

entertainment sectors. It had limited visibility into granular financial data for decision-making because of

disparate applications. This situation resulted in a long financial reporting cycle that then led to limited

transparency and multiple manual activities.

Solution

SAP S/4HANA for central finance foundation, SAP S/4HANA 1610, and integration with multiple source

applications for full validation and transparency

Outcome

Better cash flow reporting, improved visibility into cash position, and better-informed decisions with

centralized financial metrics.

Solutions

• SAP S/4HANA


Industry: MediaWeb site: www.sonypictures.com/

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Company information

“Our vision: Simple yet systematic – we connect the physical and

digital worlds, setting new standards with our products and

integrated solutions. We make it easier for our customers to operate

in today’s complex environment, giving them greater scope to

succeed.”

‒ Head of Strategy and Transformation

30% Established70%Reduction of the total cost of

ownership through a single

ERP platform

Intelligent Enterprise

framework for future

innovation projects

Fewer interfaces

Swiss Post Ltd.

Transforming the World’s Leading Postal Organization

Enter solutions

Challenge

Decreasing letter volumes, increasing competition in the parcel market, and low interest rates have

resulted in decreased income and margins. At the same time, customers (business-to-business and

business-to-consumer) expect personalized and flexible physical and digital solutions around the clock.

The underlying legacy system landscape made the situation even more challenging. Some 11

decentralized ERP and 9 business data warehouses, separated by Swiss Post Divisions with

decentralized core processes and master data, result in lack of real-time transparency and high cost in

the consolidation of financial, customer, and supplier data.

Solution

To compete in this challenging market, Swiss Post is undergoing an overall digital transformation to

become an intelligent enterprise. Its core processes and data are being redefined and centralized into one

digital core. The system landscape is being dramatically reduced to one instance of SAP S/4HANA and

one of the SAP Business Warehouse application. It is moving procurement and HR into the cloud with

SAP Ariba and SAP SuccessFactors solutions and introducing central master data governance based on

the SAP Master Data Governance application. To drive new cross-divisional opportunities, Swiss Post is

using SAP Cloud Platform as its innovation platform. The overall organization is becoming agile with

innovation projects supported by the Focused Build for SAP Solution Manager solution.

Outcome

The centralized foundation results in real-time transparency of Swiss Post Group’s relationships with its

business partners. Standardized processes and data make the group run more efficiently and effectively.

It has achieved one single source of truth thanks to centralized governance of master data for business

partner and products and services, changing the group into a data-driven organization. The ability to run

innovative projects, like Smart Pharma, using blockchain technology or predictive maintenance analytics

on SAP Cloud Platform, results in faster time-to-market for new solutions and services.

Solutions

• SAP S/4HANA

• SAP Ariba

• SAP SuccessFactors


Industry: Public SectorWeb site: www.post.ch/en

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Company information

“Our biggest accomplishment is that we have created a single

central financial data warehouse that is adaptable as situations

change. It allows us to work nimbly with the business to react to

market developments.”

‒ Head of Controlling

>50% 80%30%Fewer losses from non-

payments in the Carrier-Billing

unit

Fewer reports – from 5,000

rigid reports to 1,000 flexible

queries

Reduction of incidents and

problems in IT services due to

predictive incident

management

Swisscom AG

OneBI – Enabling the Intelligent Enterprise with a Modern

Data and Analytics Platform

Enter solutions

Challenge

Through a merger, Swisscom inherited a second, 15-year-old data warehouse (DW) with complicated architectures.

To support integrated financial closing, it needed to be merged with Swisscom’s own IT landscape consisting of SAP

and non-SAP DWs while consolidating the ERP instances on SAP ERP on SAP HANA. Because of this situation and

other shortcomings, Swisscom set out to completely transform its enterprise-wide DW landscape into a

contemporary data and analytical platform supporting intelligent processes, a state-of-the-art user experience, and

simpler IT operations.

Solution

Four years ago, Swisscom formed a project called OneBI. After creating a governance framework and reviewing

more than 250 existing use cases, it consolidated three DWs into one DW running the SAP Business Warehouse

(SAP BW) application on SAP HANA with mixed modeling and real-time data provisioning in a Big Bang approach. In

a second step, Swisscom successfully completed the world’s-first conversion from SAP BW to SAP BW/4HANA – all

while ensuring regulatory compliance for data access and interfaces. In parallel, Swisscom went live with its first

predictive use cases using SAP Predictive Analytics. Apart from deploying additional predictive use cases, Swisscom

has started to connect these cases with SAP Analytics Cloud.

Outcome

With its OneBI data warehouse, Swisscom now has one single source of truth for financial data that is fully integrated

with its operational systems and Big Data platform. It greatly facilitates reporting, including faster financial closing.

Real-time insights on integrated data sets are provided in a variety of ways – from self-service business intelligence

through dashboards to automated process optimization based on predictive insights – enabling the business to serve

customers better and take advantage of business opportunities while IT benefits from simpler operations and cost

efficiencies.

Solutions


• SAP HANA



• SAP Database and Data Management Headquarters: Switzerland

Industry: TelecommunicationsWeb site: www.swisscom.ch/en/about.html

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Company information

>25 >1,000>570 Customers onboarded Trained and certified

workforce for the Intelligent

Enterprise

Applications and bots


TCS’ Intelligent Enterprise powered by MFDM™

Enter solutions

Challenge

Technological advancement drives business to transcend traditional boundaries and demands constant

adaption of emerging technologies. How do we blend the abundance of data for business value? How do

we lead industry disruption for business growth? How do we deepen relations and improve the

experience for all stakeholders beyond their imagination?

Solution

Intelligent Enterprise powered by MFDM™ – With AI at its core, this framework is orchestrated on the

digital core created by SAP software and SAP’s cloud products and takes advantage of emerging

technologies bundled into SAP Leonardo like conversational AI, cognitive and robotic automation,

machine learning, the Internet of Things, blockchain, process mining, predictive analytics, and so on.

Outcome

• Experience touchless, predictive, and reimagined operations

• Experience management, innovation, and industry disruption

• Experience enterprise transformation with intelligence

Solutions

Headquarters: India

Industry: Service IndustriesWeb site: https://www.tcs.com/

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• SAP S/4HANA




https://www.tcs.com/




Company information

“With our ProteomicsDB based on SAP HANA running on IBM

Power Systems, we have the perfect platform to help medical

scientists around the world create more-effective treatment options –

to save lives in the future”

‒ Head of Chair

>1,000 80%243Published academic research

papers referencing

ProteomicsDB

Or 15,721 of 19,629 proteins

of the human proteome

quantified and made

accessible online

Cancer drugs analyzed to

enable personalized

treatment in the future


Breakthrough in Protein Analysis Advances War on Cancer

Enter solutions

Challenge

Map the entirety of proteins in the human body to create the proteome – and make this possible by finding a database solution that is sufficiently fast, flexible, and powerful.

Solution

Create and continually populate the ProteomicsDB – based on SAP HANA on IBM Power

system – and integrate it seamlessly with statistics and analytics applications running on an R server.

Outcome

Revolutionized the speed and depth of understanding about the relationships between proteins

and how they interact with drugs, enabling more-effective and -targeted treatments for cancer patients.

Solutions

• SAP HANA



Industry: Higher Education and ResearchWeb site: www.tum.de/en/

View entry

https://www.proteomicsdb.org/

https://www.tum.de/en/




Company information

“I am incredibly struck by how much better of a user experience is

delivered by the SAP product.”

‒ Nursing IT Analyst

>100 96%50%Communities have formed to

communicate organizational

priorities, orchestrate

workflows, and link to learning

Of the Jefferson Enterprise

Clinical Research team has

logged in each month

Of employees log in to

myJeffHub monthly (32,741

users and 16,944 unique

logins )

Thomas Jefferson University and

Jefferson Health System

myJeffHub: Reimagining Employee Engagement

with a Social Community Collaboration Model

Challenge

Our nation’s healthcare delivery system is highly segmented, and yet the industry is increasingly merging

into regional and national systems. Former competitors, now aligned, have to create new cultures and

join together to fix long-standing challenges. Care delivery remains complex, learning and teamwork are

now seen as necessities, and we must engage younger and more diverse employees. Merged health

systems must stitch their organizations together amid all this complexity.

Solution

Our solution uses the SAP Jam collaboration platform as a front end to an employee portal of our

creation. SAP Jam allows us to link to other software, including SAP SuccessFactors solutions, which we

use to deliver performance and learning tools. It allows us to orchestrate communities (groups) to

disseminate information in logical constructs (HR benefits for example). It also allows employees at many

levels to interact on business matters using tools and a design to make the portal engaging and easy to

navigate.

Outcome

The result was the creation within an organization of a talent ecosystem built on the tenets of connect,

learn, and grow. We use technology to create a singular internal messaging too, and deliver learning and

needed HR tools. The capabilities allow orderly and engaging dissemination of culture topics and other

organizational priorities, accessible and embraced HR practices, a development-oriented learning

system, and more.

Solutions


• SAP Jam



Industry: HealthcareWeb site: www.jefferson.edu/

Processor

View entry

https://www.jefferson.edu/





Company information

“I couldn’t be more excited about our partnership with SAP. SAP

provides robust enterprise solutions for finance, HR, and supply

chain, and for Uber Freight to be part of this represents a huge

opportunity.”

‒ Director

Cost ReducedIncreasedSavings for freight Operational overheadLoad coverage

Uber Freight LLC

Transforming Logistics with Uber Freight

Enter solutions

Challenge

Logistics is a highly variable market, and sourcing capacity is often inefficient. At the same time, a

widespread problem exists with underutilized assets. Logistics managers scramble to cut trucking costs,

which requires more transparent and streamlined logistics communication.

Solution

Uber Freight gives shippers direct access to rates from the largest digital carrier network, providing real-

time quotes with guaranteed capacity directly into the software infrastructure of SAP customers,

simplifying load management and execution.

Outcome

Utilizing real-time rates directly in workflows in SAP software enables customers to save time and money

on freight and operational costs. Shippers can build their business rules directly to a routing to guide logic

and automate their workflow to meet their goals.

Solutions

• SAP HANA



Industry: Travel and TransportationWeb site: www.uberfreight.com/

Processor

View entry

https://www.uberfreight.com/




Company information

“At the University of Talca, we have taken on the challenge of being

leaders in digital transformation and innovation for public higher

education in Latin America. By allowing us to leverage the best

management practices around the world, SAP has been

fundamental in accelerating our transformation and in building a

culture of team-work and continuous improvement.”

‒ Vice Chancellor of Economic Management and Administration

Faster Continuous

improvementReplaced

Time to create a board-level

financial report was reduced

from 3-4 months to real time.

Vendor payments went from

90 days to 15-20 days.

Employee reviews went from

a culture of perfect scores for

all to one of development

plans and continuous

improvement. Employees

transformed from a task-

oriented and siloed focus to

teamwork, collaboration, and

continuous improvement.

IT: SAP software replaced a

mostly manual, bureaucratic,

and slow set of processes

that are typical for a university

in Latin America.


Transforming Higher Education in Latin America

Enter solutions

Challenge

The university had not kept pace with the advances and best practices taking place in businesses around

the world. Employees worked in silos on tasks, management was bureaucratic, paperwork was prevalent,

and IT investments were disparate and antiquated, based on internal developments. Culturally,

employees didn’t have the information they needed to be effective, make decisions, or improve.

Solution

We chose SAP software because we needed an integrated system that would grow with the university,

could take advantage of best practices around the world, and was future-proof. We implemented

SAP S/4HANA and the SAP Business Planning and Consolidation application to automate the back

office, finance, and purchasing. We also implemented the SAP SuccessFactors Employee Central,

SAP SuccessFactors Learning, SAP SuccessFactors Recruitment, and SAP SuccessFactors

Performance & Goals solutions along with the SAP Jam collaboration platform.

Outcome

The culture of the university is being completely transformed. Transformation has taken place in all our

back-office processes, HR performance management, and more. Other universities have taken notice,

and at least five are already following our lead.

Solutions


• SAP S/4HANA



Headquarters: Chile

Industry: Higher Education and Research

Web site: www.utalca.cl

ProcessorView entry

http://www.utalca.cl/





Company information

“4G let’s you watch, 5G let’s you reach out and touch. We then tie in

with SAP into the supply chain to influence operations strategically.”

‒ President

100x Edge

computing

Enable

Higher device concentration And data management

services woven into a

manufacturing environment

SD-WAN functionality such as

network slicing to address

throughput and latency needs

dynamically across the shop

floor

Verizon (5G Labs)

SAP and Verizon 5G Innovation Platform: Can You Hear Me Now?

Enter solutions

Challenge

How do we spark growth with customers of SAP ERP Central Component (SAP ECC) and SAP S/4HANA

across verticals such as discrete manufacturing, automotive, retail, and so on?

Solution

5G Labs at Verizon has developed an innovation platform to take 5G and SAP’s software portfolio to

strategic customers to leverage the power of a combined approach between our two organizations.

Outcome

After signing the second-largest deal in SAP history with Verizon in Q4, SAP is working as a vendor and

partner of Verizon to strike a new innovation platform. As such, we are leveraging 5G and our portfolio as

a combined solution to create the smart manufacturing floor of the future, shape the future of retail,

enhance the connected vehicle, and so on.

Solutions

• SAP Leonardo



• SAP Data Hub


Industry: TelecommunicationsWeb site: www.verizon.com/about/our-company/5g-labs

Processor

View entry

https://www.verizon.com/about/our-company/5g-labs




Company information

“12a was truly transformational phase for Connect. Looking forward to even greater impacts with future releases.”

‒ Verizon Accounting

“The third period in S4 (period 12) did start feeling like business as usual.”

‒ Verizon Controller

Reduction OneLower TCOOf close by almost 1.5

business days globally

Global chart of accounts,

global set of profit centers,

and global set of cost centers

(reduction of ~15,000)

Total cost of ownership

by 20%

Verizon (Wireless)

Verizon 5G and SAP Lay the Foundation for the Most Digitally Connected

Intelligent Enterprise

Enter solutions

Challenge

Verizon ($124 billion) has historically been defined by a series of acquisitions with multiple ERP solutions.

In 2018, Verizon promised $10 billion in shareholder value over the next several years. Key to achieving

this is harnessing the power of a single digital platform across the enterprise, supported by

SAP S/4HANA.

Solution

SAP S/4 HANA (greenfield) was implemented for a business unit as a finance-first cornerstone of the

transformation journey that includes general ledger; fixed assets subledger; and accounts payable and

accounts receivable reporting at the level of the general ledger. In parallel, the corporate central finance

foundation was taken live, centralizing the general ledger across six ERP systems.

Outcome

• One robust system to complete the full financial close, including booking of all journal entries

• Ability to generate both consolidated and legal entity reporting (balance sheet and P&L) out of

SAP S/4HANA

• Implementation of global standards for chart of accounts and rationalized general ledger accounts

• Consistent use of accounts, reducing data processing and reconciliation issues

• Elimination of various manual journal entries into siloed source systems

Solutions

• SAP S/4HANA



Industry: TelecommunicationsWeb site: https://www.verizonwireless.com/

ProcessorView entry

https://www.verizonwireless.com/




Company information

“I was delighted how rapidly the team was able to deliver a

comprehensive analytics solution, from real-time metrics to in-depth

analysis. The insights helped us optimize operations, especially

early on after opening, and now the analytics are fully embedded in

the way we work and a key instrument for decision-making.”

‒ CEO

15% 50%23%Labor cost reduction Savings in initial and ongoing

cost for a business intelligence and analytics project (compared

to other software vendors)

Increased net promoter score


Real-Time Business Intelligence for Topgolf

Enter solutions

Challenge

Topgolf Australia (as a Village Roadshow joint venture) was building a new $35 million, three-level

entertainment venue on the Gold Coast. The project team had a preselected analytics solution, but it

could not incorporate all the Australian-specific requirements. A different analytics solution was required

just prior to the launch of the venue. Without a solution, we wouldn’t be able to launch, risking a loss of

approximately $77,000 per day.

Solution

The Topgolf entertainment venue operates using real-time and near-real-time business intelligence and

analytics. We chose SAP software because of its speed and being the only solution comprehensive

enough to deal with the complexity of the project. It also happened to be the lowest cost. The solution

included SAP HANA, SAP Analytics Cloud, the SAP Business Warehouse application, and SAP Business

Objects business intelligence solutions.

Outcome

The project went live in June 2018, in only three weeks from the start date. A 360-degree view of

management and operational analytics were available on day-one and are utilized every day.

Solutions

• SAP HANA

• SAP Leonardo


Headquarters: Australia

Industry: Media

Web site: villageroadshow.com.au/

View entry

http://villageroadshow.com.au/




Company information

“We want to harness digitalization to run our business without limits

and to be future-ready.”

‒ Chief Information Officer, VINCI Energies

1 60x660 companiesSAP client Faster quarterly reportingWith 1,800 business units

integrated across 13

countries

VINCI Energies S.A.

Powering Global Transformation on a Single Digital Platform

Enter solutions

Challenge

VINCI Energies provides intelligent solutions to the energy sector. Massive growth driven by acquisitions

resulted in a wide variety of ERP systems. To sustain profitable growth, the company needed to unify its

processes and data on a single digital core.

Solution

With the help of the SAP Digital Business Services organization, the company migrated to SAP software

solutions centered around SAP S/4HANA, drawing on a simplified data model using a single table and

delivering in-memory performance. Created intuitive apps using SAP Cloud Platform and the SAP Fiori

user experience.

Outcome

VINCI Energies has harmonized core business processes globally, optimized interactions with customers,

and rolled out mobile apps for tasks such as capturing project costs. Operational efficiency has increased

considerably. Supported by a single digital core, the company is in great shape for further expansions.

Solutions

• SAP S/4HANA

Headquarters: France

Industry: Engineering, Construction, and OperationsWeb site: www.vinci-energies.com/en/

Processor

View entry

http://www.vinci-energies.com/en/




Company information

“The letuno project was our answer when it came to the next generation of customer interaction and engagement in our marketing activations. Our challenge year-over-year was to map out a highly experiential customer journey tying physical and digital elements with an extra wow factor. Thanks to our co-innovation team, we managed not only to develop an innovative product that we can offer to our customers, but also to utilize it for our events in multiple countries across the region.”

‒ Marketing Innovation and Strategic Initiatives Manager

100% 30%MaximizeMarketing efficiency

increase

Reduction in cost by reusing

and up-selling existing lighting

infrastructure

Visibility of customer

interactions


letuno: En“light”ening Customer Lives, One Bulb at a Time

Challenge

Custom applications need to be built to share marketing and promotional information with customers as

they move through various venues without any tracking of the consumption of information. Way-finding

and location analytics all require applications with investment in hardware and Internet of Things devices.

Solution

The letuno® solution on SAP Cloud Platform offers customers, students, universities, and retail shops a

unique one-stop solution to take advantage of and enhance existing light infrastructure investments to

push content, measure effectiveness, and increase promotional efficiency.

Outcome

Development of letuno on SAP Cloud Platform started as a co-innovation project in Dubai, UAE. It has

since been part of an SAP initiative; the demo was used at multiple events to showcase SAP solutions.

Discussions are ongoing to run co-innovation pilots with multiple customers, retail companies, and others

in the region.

Solutions



• SAP HANA


• SAP Leonardo

Headquarters: United Arab Emirates

Industry: Telecommunications

Web site: www.visionvalley.net/en/Pages/homePage.aspx

View entryProcessor

http://www.visionvalley.net/en/Pages/homePage.aspx





Company information

“Wacker Neuson searched a long time for an adequate software

solution for scheduling and sequencing production order.

Together with consultants from CBS, Wacker Neuson could create a

modern front end that is highly integrated with SAP ECC.”

‒ Manager

3x faster 5232Weekly production planning Plants worldwideUsers on three continents

Wacker Neuson SE

Auto MoSeS and Smart Manufacturing

Enter solutions

Challenge

Wacker Neuson faces challenges to schedule and sequence production orders for mixed models of the

lot size of one. Meeting the challenges is crucial for Wacker Neuson’s path to smart manufacturing and

the smart enterprise.

Solution

Extend the digital core of Wacker Neuson with a human-centric application for production planning.

Support model mix planning, sequencing, and scheduling by data science algorithms for automatic

planning features. Integrate the solution fully into the digital core to enable real-time data.

Outcome

The outcome is an SAPUI5 application with a human-centric design. It supports production planners in all

tasks of scheduling and sequencing of production orders for the lot size of one. It’s fully integrated into the

digital core and thus enables real-time production processes. Automated scheduling and sequencing is

enabled by advanced data science algorithms.

Solutions

• SAP HANA



Web site: https://www.wackerneuson.us/en/home/

View entry

https://www.wackerneuson.us/en/home/




Company information

“Xervon Instandhaltung GmbH provides a full range of highly

specialized services for industrial businesses. Whether it be physical,

chemical, or biological – you can be sure that every single process is

in safe hands at our company.”

‒ Head of Digitization


Predict the Future and Empower the Business

Enter solutions

Challenge

Running cooling towers accounts for 70% of electricity costs. The challenge is to operate them by

adjusting pumps and fans optimally and save energy and maintenance costs based on contractual

conditions (cooling capacity, flow, and line pressure in winter and summer operation). A process based

on best-in-class technology is needed that enables predictive operation and is optimized for the lowest

possible internal power consumption.

Solution

• An end-to-end scenario based on delivery of sensor data, data transfer, analysis, and monitoring

• An integrated machine learning model to detect best operating parameters and triggering of follow-up

processes like creating a maintenance order, issuing alarm messages, or maintaining requests

• Use of SAP Cloud Platform, the SAP Predictive Maintenance and Service solution, SAP Leonardo

Internet of Things technical capabilities, and SAP Analytics Cloud

Outcome

Digital twin to optimize cooling water supply, save energy, optimize pump and fan operations, and predict

maintenance and the optimal operating state for each accepted cooling demand

Solutions



• SAP Predictive Maintenance and Service


Industry: Engineering, Construction, and Operations

Web site: www.xervon.de/en/home/

Processor

View entry

Reduction

Energy cost 6%–9%

Fewer false alarms

collected (90%)

~15%

Forecasted reduction of

maintenance costs based on

predictive maintenance

DIN EN ISO

Standard reached (Energy

Saving Certificate)

http://www.xervon.de/en/home/




Company information

“Counterfeiters are getting more sophisticated and industry urgently

needs to leverage the latest technology to fight them. It is a natural

step to harness the solutions that we have developed, working with

partners like SAP, to create tools that can quickly address the

problem. That’s why our teams came together to create eZTracker.”

‒ CIO and SVP Operations

Zuellig Pharma Holdings Pte. Limited

eZTracker – Keeping Us Safe with Every Scan

Enter solutions

Challenge

Counterfeit medicine products are increasingly sophisticated and prevalent in the marketplace. According

to the World Health Organization, 10%–30% of medicines circulating in lower- and middle-income

countries are counterfeit.

Solution

• eZTracker uses SAP Cloud Platform Blockchain capabilities to address counterfeit products, cross-

boarder trading, and product recalls.

• The chain code and distributed ledger have been built on Hyperledger, with a smart contract layer and

design that caters to the information requirements of each player in the supply chain.

• A massive parallel processing database engine is delivered through SAP HANA and a mobile

application for downstream end users to scan the bar codes of medicine products with SAP Cloud

Platform.

Outcome

eZTracker allows scanning of bar codes of medicine products from mobile devices, immediately notifying

the customer:

• If the product is genuine or counterfeit

• Whether the product is legitimately distributed

• Where the product was manufactured

Fake products trigger automatic alerts, notifying manufacturers and Zuellig Pharma where the supply

chain was breached.

Solutions

• SAP HANA


Headquarters: Hong Kong

Industry: Life SciencesWeb site: www.zuelligpharma.com/

ProcessorView entry

2 seconds Easy to useReduce

counterfeitingProduct recall process

timeline instead of 2 months

By anyone involved in the

medicine product lifecycle,

including doctors,

pharmacies, and patients

And quality excursions in the

healthcare ecosystem and

supply chain

http://www.zuelligpharma.com/



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