apple solutions brochure - (iq global)
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7/31/2019 Apple Solutions Brochure - (iQ Global)
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ConsultantsNetwork
Delivering Apple Solutions
Consultancy
Support
Bespoke Apps
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iQ Global specializes in Apple and related third-party solutions.
Part of the Apple Consultants Network (ACN), we are certified professionals (by Apple),
fluent in multi-platform solutions, and deliver on-site technology services and support.
Our expertise and wealth of experience allows us to deliver Apple based solutions thatadd value to your organisation.
We believe the combination of the latest Apple approved solutions, with our expertise,
make us the ideal partner for you.
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About
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Consultancy
At iQ Global, we have seen the rapidly growing interest in
Apple technology across many organisations and businesses.
Apple technology (iPhones, iPads and Macs) have had an
explosive growth, and this can create a management
problem for IT managers.
iQ Global provide a range of professional consultancy
services that will help you with your Apple infrastructure.
Whether youre introducing Macs or iPads for the rst time, or
looking to improve the way you manage your existing Mac
network, we can help.
Our team of Apple Certied Consultants will assist you
throughout the entire process; from dening your
hardware/software needs, through to installation and
deployment. We also provide user training workshops to
ensure that your sta will be able to hit the ground running.
We are NOT a hardware reseller, so you can be sure that our
recommendations will be based solely on your requirements.
iQ Global is proud of our expertise and experience. This hasenabled us to gain the trust of all our valued clients. We work
closely with Apple and are members of the Apple
Consultants Network (ACN).
Whether youre a Mac user or an IT manager, we are here to
help and are always on your side.
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Support
If you are like many of our clients, then you are an
organisation that needs well managed Mac computers and
Servers that you can rely on.
If your business requires a reliable, technical Mac support
service that is manned by expert Apple Certied Technicians,
look no further.
We have extensive experience and the resources to support
your Apple Mac network. Our Helpdesk is staed by iQ
Globals own in-house Apple Certied Technicians, who are
available to oer Immediate and escalated response to your
technical problems.
With access to our IT Help Desk you wont need to worry
about how you will get your technical problems resolved.
Staed by our in-house Apple Certied Technicians, the right
advice is always on hand.
While remote Mac support will sort those small issues and
get you working again quickly, sometimes you need atechnician to visit your workplace for any number of reasons.
Our technicians are Apple Certied and we have service level
options to suit organizations & businesses of all shapes and
sizes.
You will be pleasantly surprised at our service levels and how
quickly we respond.
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1st and 2nd Line SupportImmediate and escalated response to your technical
problems. We will either coach you through a
resolution or use remote desktop to provide direct
assistance.
3rd Line InterventionOur on-site ACTC (Apple Certied Technical
Coordinator) qualied technicians are available
on-site to resolve your technical problems.
Technical Escalation for your ICT StaWe appreciate that many of our clients have ICT sta
with great skills and experience, but sometimes need
somewhere to escalate their issues. Our helpdesk
with ACTC certied sta are available to help.
Technical Advice for UsersOur helpdesk technicians are always happy to
provide advice on technical developments, new
requirements, best practice and much more.
Delivery to Suit YouOur exible helpdesk support is tailored to suit
your preferred method of working by phone,
email or remote access.
AvailabilityThe iQ Global helpdesk is available 24 hours a day.
We are always there to assist you.
Routine Preventative MaintenanceWe prefer not to wait for problems to occur. So we
schedule routine visits with our clients for health
checks and system optimization.
3rd Party Peripherals Installationand CongurationWe will help you set up your Printers, Scanners,
External Drives, Backup devices and more.
Heres a sample ofwhat we oer:
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Bespoke App Development
The iPad and iPhone are great, versatile mobile devices.Combined with the right App, we can add signicant value to
your organisation and enhance productivity. Apps on iPad can
connect securely to electronic databases, create new
workows and oer true mobility. Apps have become a
valuable business tool that ensure ecient, reliable and
up-to-date communication.
We understand that our clients are at dierent stages with their
mobile strategies and therefore oer an end-to-end service to
all our clients. We will help and guide you through the whole
App development process. From brainstorming and planning
your App, all the way through to designing, developing,
testing, delivering and supporting your bespoke app.
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Delivering Apple Solutions
Contact Details
T: 0844 880 3624
w: www.iq-global.co.uk
Oce
E1 Business Centre
Unit 301, 3rd Floor, 7 Whitechapel Road
London E1 1DU
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