RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Accept my offer to Study

Browse accommodation available to me

Select my favourite accommodation

Receive confirmation of my provisional booking

UG

PG

Pay my deposit

Receive confirmation of my

booking

Summer School

Pay the full amount

Specific requirements

Notify LSE of my needs

Presessional & Early arrival

Browse early arrival

packages

Making Initial Bookings for Accommodation

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Get exam results

Accept terms and conditions for

accommodation

Receive welcome pack

Prepare for arrival

Pay my deposit

Receive confirmation of

my booking

Booking officer

Conditional PG

Unsuccessful student

Confirming Bookings for Accommodation

Cancel booking

Coordinate room

allocations

Create welcome

information

Successful PG

Successful UG

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Complete online induction, book arrival slot, supply

emergency contactComplete inventoryFull Check In

Attend welcome events

Check in team

Check in to Accommodation

Deliver welcome events

Coordinate inventory

Presessional & Early arrival

Summer School

Main student cohort

Early arrival check in

Early arrival check out

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Review No Show student report

No show student

Send communications to

student

Student support – no shows

Booking Officer

Liaise with Student Services and Department Update

bookingCancel

booking

Receive communications

Respond to communications

Check in

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Review non registered student

report

Non Registered

Student

Send communications to

student

Student support – non registered students

Booking Officer

Liaise with Student Services and Department

Log follow up date

Early departure

Receive communications

Respond to communications

Register to study

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Student involved in

incident

Student support – incident management

Warden

Discuss incident

Disability and Wellbeing

Discuss incident

Receive assistance

Refer to Warden

Disciplinary meeting

Pay fineFollow up

communications

Log incident

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Student A wishing to

swap

Room swaps

Student B wishing to

swap

Booking Officer

Login to room swap forum

Agree to room swap

Submit room swap request

Sign new contract Swap Rooms

Wardens and Front of House

Review and approve room

swap

Process room swap

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Summer School

Check out of accommodation

Receive automated communications

Complete leaver form

Complete leaver s inventory

Coordinate moving out

logistics

Check out

Wardens and Front of House

Review completed forms

Main student cohort

DepartReceive final

statement including fines

Coordinate extra cleaning and maintenance

Update account

Prepare for moving out

RS181318 Student Accommodation System Validation Report

Appendix B: User Storyboards

Booking Officer

Early departure from accommodation

Complete dynamic early

leaver form

Request leaving date

Confirm Leaving date

Check out

Front of House

Resell room

Early departure

student

DepartReceive final

statement

Update account

Warden

Review requestProcess check

out