APPENDIX A Staffing Title, Maximum Hourly Rates, and Position Descriptions

Effective February 17, 2017

1. Administrative Assistant $22.62 2. Administrative Services Manager $27.12 3. Bookkeeping, Accounting, and Auditing Clerks * $16.68 4. Budget Analyst $29.69 5. Business Continuity Planner $29.99 6. Cashier * $13.51 7. Community Assistance Consultant $29.87 8. Computer Support Specialist $33.55 9. Distributive Learning Program Manager $61.00 10. Electrical and Electronic Repairer, Commercial & Industrial Equipment $26.70 11. Electrical and Electronic Equipment Assembler $23.18 12. Executive Secretaries & Executive Administrative Assistants $25.65 13. Education (Adult Basic & Secondary Education & Literary Teacher & Instructors) $34.45 14. Emergency Management Program Coordinator $41.27 15. Environmental Scientist / Environmental Specialist $23.83 16. First Line Supervisor/ Manager Housekeeping/ Janitor Workers $17.81 16. First Line Supervisor of Landscaping, Lawn Service, & Groundskeeping Workers $18.51 18. General Laborer $12.50 19. Human Resources Specialist $23.93 20. Janitors and Cleaners, Except Maids and Housekeeping Cleaners * $14.60 21. Landscaping and Groundskeeping Worker $12.50 22. Maids and Housekeeping Cleaners * $12.87 23. Maintenance and Repair Workers, General $17.61 24. Management Analyst $32.43 25. Mobile Heavy Equipment Mechanics, Except Engines $20.17 26. Museum Technician $18.36 27. Master Electrician $29.90 28. Medical Assistant $18.51 29. Office Clerk, General * $20.62 30. Recreation Attendant* $13.34 31. Retail Store First-Line Supervisor/ Manager * $37.00 32. Security Manager $46.56 33. Stock Clerk * $16.70 34. Telecommunication Specialist $37.00 35. Residential Instructor/ Counselor $23.83 36. 37.

* Titles requiring bonding; Hourly Rates shown are maximum pay rates excluding contracted markup percentage!

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Appendix A identifies 35 positions anticipated to be used during the life of the resultant contract. This appendix will be reviewed annually to determine DMA program needs and may be increased, decreased, or modified throughout the life of the contract. 1. Administrative Assistant (43-6011)

• Provide entry, mid, or high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Prepare conference and event materials such as flyers or invitations.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Review work done by others to check for correct spelling and grammar, ensure that Agency format policies are followed and recommend revisions.

• Open, sort, route and distribute incoming correspondence, mail, including faxes and email. • File and retrieve corporate documents, records, and reports. • Greet visitors and determine whether they should be given access to specific individuals. • Prepare responses to correspondence containing routine inquiries. • Perform general office duties such as ordering supplies, maintaining records management systems, and

performing basic bookkeeping work. Prepare and mail checks. • Prepare agendas and make arrangements for committee, board, and other meetings. Maintain

scheduling and event calendars. Schedule and confirm appointments for clients, customers or supervisors; answer phones and direct calls to appropriate parties; take messages.

• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

• Make travel arrangements for executives and office personnel. • Establish work procedures or schedules and keep track of the daily work of clerical staff. Supervise other

clerical staff and provide training and orientation to new staff. Train and assist staff with computer usage. • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or

maintaining documents, such as attendance records, correspondence or other material. • Manage projects or contribute to committee or team work. Conduct searches to find needed information,

using such sources as the Internet. • Perform related work as required or assigned.

2. Administrative Services Manager (11-3011)

• Monitor the facility to ensure that it remains safe, secure, and well-maintained. • Plan, direct, or coordinate one or more administrative services of an organization, such as, records

information management, mail distribution, facilities planning and maintenance, custodial operations, and other support services.

• Direct or coordinate the supportive services department of a business, agency, or organization. • Set goals and deadlines for the department. • Prepare and review operational reports and schedules to ensure accuracy and efficiency. • Analyze internal processes and recommend and implement procedural or policy changes to improve

operations, such as supply changes or the disposal of records. • Acquire, distribute and store supplies. • Plan, administer and control budgets for contracts, equipment and supplies. • Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet

environmental, health, and security standards, and comply with government regulations. • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

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3. Bookkeeping, Accounting, and Auditing Clerks (43-3031) • Compute, classify, and record numerical data to keep financial records complete; Perform any

combination of routine calculating, posting and verifying duties to obtain primary financial data for use in maintaining accounting records; check accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. • Operate computers programmed with accounting software to record, store, and analyze information. • Comply with federal, state, and company policies, procedures, and regulations. • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting

software. • Classify, record, and summarize numerical and financial data to compile and keep financial records,

using journals and ledgers or computers; comply with federal, state, and company policies, procedures, and regulations.

• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

• Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

• Code documents according to company procedures. • Access computerized financial information to answer general questions as well as those related to

specific accounts. • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce

documents. • Operate computers programmed with accounting software to record, store, and analyze information. • Reconcile or note and report discrepancies found in records.

4. Budget Analyst (13-2031)

• Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations; analyze budgeting and accounting reports.

• Direct the preparation of regular and special budget reports. • Analyze monthly department budgeting and accounting reports to maintain expenditure controls. • Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation. • Match appropriations to specific programs, including emergency funds. • Summarize budgets and submit recommendations for the approval or disapproval of funds requests. • Review operating budgets to analyze trends affecting budget needs. • Consult with managers to ensure that budget adjustments are made in accordance with program

changes. • Compile and analyze accounting records and other data to determine the financial resources required to

implement a program. • Perform cost-benefit analyses to compare operating programs, review financial requests, or explore

alternative financing methods. • Interpret budget directives and establish policies for carrying out directives. • Perform related work as required or assigned.

5. Business Continuity Planner (13-1199)_

• Develop disaster recovery plans for physical locations with critical assets such as data centers. • Test documented disaster recovery strategies and plans. • Analyze impact on, and risk to, essential business functions or information systems to identify

acceptable recovery time periods and resource requirements.

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• Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.

• Review existing disaster recovery, crisis management, or business continuity plans. • Establish, maintain, or test call trees to ensure appropriate communication during disaster. • Interpret government regulations and applicable codes to ensure compliance. • Conduct or oversee contingency plan integration and operation. • Write reports to summarize testing activities, including descriptions of goals, planning, scheduling,

execution, results, analysis, conclusions, and recommendations. • Identify opportunities for strategic improvement or mitigation of business interruption and other risks

caused by business, regulatory, or industry-specific change initiatives. • Create business continuity and disaster recovery budgets. • Create or administer training and awareness presentations or materials. • Maintain and update organization information technology applications and network systems

blueprints. • Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack,

terrorism, and infrastructure failure. • Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations,

or compliance interruptions. • Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to

security of people, assets, information, or infrastructure. • Design or implement products and services to mitigate risk or facilitate use of technology-based

tools and methods. • Create scenarios to re-establish operations from various types of business disruptions. • Prepare reports summarizing operational results, financial performance, or accomplishments of

specified objectives, goals, or plans. • Attend professional meetings, read literature, and participate in training or other educational

offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.

• Identify individual or transaction targets to direct intelligence collection. 6. Cashier (41-2011)

• Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there

is adequate change. • Greet customers entering establishments. • Maintain clean and orderly checkout areas. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners. • Issue trading stamps, and redeem food stamps and coupons. • Resolve customer complaints. • Answer customers' questions, and provide information on procedures or policies. • Cash checks for customers. • Perform related work as required or assigned.

7. Community Assistance Consultant (21-1099)

• Serve as the Defense Support of civil Authorities (DSCA) subject matter expert and provides primary staff with specific guidance regarding National Guard operations; analyze and manage risk management

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issues by identifying, measuring, and making decisions on operational or enterprise risks for an organization.

• Assists with EOC operations; reviews procedures and provides recommendations; update operation plans, law enforce checklists, information planning packets, and completes JOPLAN suspenses.

• Assists the DOMS in state emergency communications operations; researching problems or situations regarding communications; reviews procedures and coordinates with local agencies in their development of integrated and interagency communications for DSCA operations; perform routine operations checks; schedule and coordinate maintenance services for radios, to include military and commercial emergency communications equipment.

• Establishes liaison with County EOCs; participates in local level training and exercises; attend local, state, and federal level planning meetings and conferences; develop and maintain positive working relationships with Department of Emergency Management’s (DEM) Regional Coordinators and associated partners.

• Maintain proficiency in civil support concepts and emergency operations; provide expert guidance to area command staff; track DSCA training requirements of area command personnel.

• Performs related work as required or as assigned. 8. Computer User Support Specialist (15-1151)

• Oversee the daily performance of computer systems; provide technical assistance to computer users; answer questions or resolve computer problems for clients; provide assistance on the use of hardware or software, including printing, installation, word processing, electronic mail, and operating systems.

• Delivers services consisting of secure and non-secure fixed voice communications; wireless voice; data and video connectivity services, video conferencing services (excludes desktop video teleconferencing).

• Provides collaboration and messaging services including services for tools for workforce to communicate and share information; application ad web-hosting including management services and required to support web and application hosting; provides for IT operations centers and systems and processes to allow customers to have a seamless access to IT applications and solutions, which include service desk support, continuity of operations and disaster recovery support.

• Answer user inquiries regarding computer software or hardware operation to resolve problems. • Enter commands and observe system functioning to verify correct operations and detect errors. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating

systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or

installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve

problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to vendors or technicians for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. • Perform related work as required or assigned.

9. Distributed Learning (DL) Program Manager (11-3021)

• Plans and directs Florida ARNG’s Distributed Learning Program. • Work with NGB, selected vendors, clients, classrooms, State Advisory Board, Regional Advisory Board

and other DL Managers; Coordinate and plan training via video-teleconference, audio conference. • Maintain operational level of assigned classrooms.

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• Advises higher level management on problems and policies related to programmatic and operational issues; Maintain accountability of federal and state purchased equipment, supplies and materials.

• Participates in on-site reviews of regional operations; may serve as team leader responsible for developing solutions to operational problems; Assists in coordination of activities with other organizational entities within the FLARNG; Supervises assigned personnel.

• Serves as the point of contact for all coordination pertaining to Distance Learning; Market the state’s Distance Learning Shared Usage Plan.

10. Electrical and Electronic Repairer, Commercial & Industrial Equipment (49-2094)

• Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and systems; Study blueprints, schematics, manuals, or other specifications to determine installation procedures; Repair or adjust equipment, machines, or defective components, replacing worn parts, such as gaskets or seals in watertight electrical equipment; Maintain equipment logs that record performance problems, repairs, calibrations, or tests; Inspect components of industrial equipment for accurate assembly and installation or for defects, such as loose connections or frayed wires.

• Perform scheduled preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems.

• Calibrate testing instruments and installed or repaired equipment to prescribed specifications; Examine work orders and converse with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems; Set up and test industrial equipment to ensure that it functions properly; Operate equipment to demonstrate proper use or to analyze malfunctions; Coordinate efforts with other workers involved in installing or maintaining equipment or components.

• Consult with customers, supervisors, or engineers to plan layout of equipment or to resolve problems in system operation or maintenance.

• Enter information into computer to copy program or to draw, modify, or store schematics, applying knowledge of software package used; Maintain inventory of spare parts; Install repaired equipment in various settings, such as industrial or military establishments; Develop or modify industrial electronic devices, circuits, or equipment, according to available specifications; Send defective units to the manufacturer or to a specialized repair shop for repair; Determine feasibility of using standardized equipment or develop specifications for equipment required to perform additional functions.

• Advise management regarding customer satisfaction, product performance, or suggestions for product improvements.

11. Electrical and Electronic Equipment Assembler (51-2022)

• Inspect and test wiring installations, assemblies, and circuits for resistance factors and for operation; and record results; Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions.

• Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment; Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications; Position, align, or adjust workpieces or electrical parts to facilitate wiring or assembly; Explain assembly procedures or techniques to other workers.

• Clean parts, using cleaning solutions, air hoses, and cloths; Drill or tap holes in specified equipment locations to mount control units or to provide openings for elements, wiring, or instruments.

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• Fabricate or form parts, coils, or structures according to specifications, using drills, calipers, cutters, or saws; Confer with supervisors or engineers to plan or review work activities or to resolve production problems; Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results; Mark and tag components so that stock inventory can be tracked and identified; Measure and adjust voltages to specified values to determine operational accuracy of instruments; Complete, review, or maintain production, time, or component waste reports; Distribute materials, supplies, or subassemblies to work areas.

• Pack finished assemblies for shipment and transport them to storage areas, using hoists or handtrucks; Instruct customers in the installation, repair, or maintenance of products.

• Paint structures as specified, using paint sprayers. • Assemble electrical or electronic systems and support structures; and install components, units,

subassemblies, wiring, and assembly casings, using rivets, bolts, soldering and micro-welding equipment; Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications; Clean parts, using cleaning solutions, air hoses, and cloths.

• Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, and reports in order to determine materials requirements and assembly instructions; Mark and tag components so that stock inventory can be tracked and identified; Position, align, and adjust work pieces and electrical parts to facilitate wiring and assembly.

• Pack finished assemblies for shipment and transport them to storage areas, using hoists or hand trucks. • Confer with supervisors or engineers to plan and review work activities, and to resolve production

problems; Explain assembly procedures or techniques to other workers. • Perform related work as required or assigned.

12. Executive Secretaries and Executive Administrative Assistants (43-6011)

• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

• Answer phone calls and direct calls to appropriate parties or take messages; Attend meetings to record minutes; Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors; Greet visitors and determine whether they should be given access to specific individuals.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution; Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work; File and retrieve corporate documents, records, and reports.

• Make travel arrangements for executives. • Open, sort, and distribute incoming correspondence, including faxes and email; Prepare responses

to correspondence containing routine inquiries; Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings; Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives; Provide clerical support to other departments.

• Manage and maintain executives' schedules. • Process payroll information; Compile, transcribe, and distribute minutes of meetings; Set up and

oversee administrative policies and procedures for offices or organizations; Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material; Interpret administrative and operating policies and procedures for employees.

• Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors; Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

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13. Education (Adult Basic & Secondary Education & Literary Teacher & Instructors) (25-3011)

• Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests.

• Maintain accurate and complete student records as required by laws or administrative policies. • Assign and grade class work and homework. • Prepare and administer written, oral, and performance tests and issue grades in accordance with

performance; Observe and evaluate students' work to determine progress and make suggestions for improvement; Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects, such as basic English language skills, life skills, and workforce entry skills.

• Establish clear objectives for all lessons, units, and projects and communicate those objectives to students; Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations; Guide and counsel students with adjustment or academic problems or special academic interests; Prepare materials and classrooms for class activities; Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics.

• Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools; Register, orient, and assess new students according to standards and procedures; Review instructional content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination; Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

• Prepare students for further education by encouraging them to explore learning opportunities and to persevere with challenging tasks; Enforce administration policies and rules governing students.

• Use computers, audio-visual aids, and other equipment and materials to supplement presentations. • Prepare and implement remedial programs for students requiring extra help; Plan and conduct

activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate; Meet with other professionals to discuss individual students' needs and progress.

• Select, order, and issue books, materials, and supplies for courses or projects; Prepare for assigned classes and show written evidence of preparation upon request of immediate supervisors.

• Prepare reports on students and activities as required by administration; Confer with other staff members to plan and schedule lessons that promote learning, following approved curricula.

• Attend professional meetings, conferences, and workshops to maintain and improve professional competence; Collaborate with other teachers and professionals in the development of instructional programs.

• Plan and supervise class projects, field trips, visits by guest speakers, contests, or other experiential activities, and guide students in learning from those activities; Attend staff meetings and serve on committees, as required; Participate in publicity planning, community awareness efforts, and student recruitment; Provide information, guidance, and preparation for the General Equivalency Diploma (GED) examination; Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities, such as restrooms.

• Write grants to obtain program funding; Select and schedule class times to ensure maximum attendance; Confer with leaders of government and community groups to coordinate student training or to find opportunities for students to fulfill curriculum requirements.

• Observe and evaluate the performance of other instructors; Train and assist tutors and community literacy volunteers; Advise students on internships, prospective employers, and job placement services; Write instructional articles on designated subjects.

• Bachelor’s Degree or higher education required.

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14. Emergency Management Program Coordinator (11-9161)

• Plan, direct, and administer the DMA’s Emergency Management Program; Implementation, synchronization, integration, and sustainment of an EM program at the state/territory/district level JFHQ and subordinate ARNG installations/facilities within designated JFHQ AOR.

• Advise and assist in the development and maintenance of state/territory/district JFHQ all hazard/all threat emergency response plans. Coordinate with local, state, tribal and federal agency emergency managers to ensure EM plans are mutually supporting and properly integrated.

• Advise and assist in the organization of command and staff relationships with regards to EM. Assist in the establishment of a functional state/territory/district/regional Emergency Management Working Group (EMWG); shall function as a member of the EMWG; Advise and assist in all ARNG emergency planning, coordination, and integration within a state/territory/district or assigned region.

• Advise and assist in the development and dissemination of EM plans, supplemental guidance, and mandatory standards for protecting ARNG installations/facilities, activities and operations related to, preparing for, mitigating the potential effects of, preventing, responding to, and recovering from all multi-agency and/or multi-jurisdictional emergencies on or impacting ARNG installations and facilities; Provide planning guidance and assistance to subordinate installations/facilities within state/territory/district or region to assist in establishing an all-hazards risk management program.

• Assist subordinate installations/facilities to develop risk and vulnerability assessments as it relates to specific hazards within respective state/territory/district or assigned region; Be available as a subject matter expert for senior commander’s/TAG’s with regard to their specific responsibilities related to Emergency Management, IAW AR 525-27,and DA PAM 525-27 and DA and ARNG EM policy and guidance.

• Assist state/territory/district and subordinate installations and facilities to establish a training program for all hazards emergency management and response to comply with ARNG policy/guidance; Assist with and track Installation EM training requirements; Assist state/territory/district or region and subordinate installations to establish a community awareness program (Ready Guard/Army) to ensure Soldiers and family members are provided guidance on individual and family emergency preparedness.

• Advise and assist in developing a data call process within state/territory/district to identify EM supporting requirements to include training and exercise support and sustainment of specialized CBRNE/AEFRP (if issued) equipment; Advise and assist ARNG installations with corrective actions identified during EM exercises and inspections.

• Periodically assess installation emergency response capabilities throughout state/territory/district. • Assist in the preparation and maintenance of contingency plans for the mediation, mitigation, alert, and

response, recovery, of all hazards / threats or events; Assist with coordination between ARNG and federal, state, local, tribal, and Military law enforcement, emergency managers/officials to develop, update, and support the state/territory/district EM plans; Assist with the development and coordination of Memoranda of Agreement/Memoranda of Understanding between state/territory/district ARNG and federal, state, local, tribal law enforcement and emergency services to support ARNG installations/facilities; Assist with the development and coordination of conducting, publishing and dissemination of annual state/territory/district/region specific EM exercises/assessments and assist subordinate elements in conducting localized EM exercises/assessments; Assist with state/territory/district/region compliance with EM training requirements set forth by DA and ARNG. Consolidate and provide training updates for all ARNG personnel, civilians and family members. Ensure EM training is incorporated into unit training plans and pre-mobilization training and exercises.

• Advise and assist the synchronization and integration of the ARNG community awareness program into emergency planning, preparation, and training; Establish working relationship with state/territory/district Family Readiness Group (FRGs) to assist in implementing the Ready Guard program; Advise and assist in conducting quarterly EM reporting requirements for subordinate installations, facilities and sites.

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• Advise and assist in conducting annual EM program reviews and evaluations of subordinate EM programs; Advise and assist in EM resource management and ensure EM funding requirements are identified prior to and during the Program Objective Memorandum (POM) cycle; Advise and assist with state/territory/district Installation Status Report service 604 entries to ensure the state/territory/district properly identifies levels of readiness; Advise and assist in the maintenance of State EM program products on the ARNG GKO portal.

• Provide subject matter expertise to state/territory/district ARNG Commanders and members of EMWG/Protection Working Group.

15. Environmental Scientist / Environmental Specialist (19-2041) • Collect, synthesize, analyze, manage, and report environmental data, such as pollution emission

measurements, atmospheric monitoring measurements, meteorological and mineralogical information, and soil or water samples.

• Analyze data to determine validity, quality, and scientific significance, and to interpret correlations between human activities and environmental effects.

• Communicate scientific and technical information to the public, organizations, or internal audiences through oral briefings, written documents, workshops, conferences, training sessions, or public hearings.

• Provide scientific and technical guidance, support, coordination, and oversight to governmental agencies, environmental programs, industry or the public.

• Process and review environmental permits, licenses, and related materials. • Review and implement environmental technical standards, guidelines, policies, and formal regulations

that meet all appropriate requirements. • Prepare charts or graphs from data samples, providing summary information on the environmental

relevance of the data. • Determine data collection methods to be employed in research projects and surveys. • Investigate and report on accidents affecting the environment. • Research sources of pollution to determine their effects on the environment and to develop theories or

methods of pollution abatement or control. • Perform related work as required or assigned.

16. First Line Supervisor/ Manager Housekeeping/ Janitor Worker (37-1011)

• Coordinates the procurement of vehicle/equipment and construction materials; Plan and prepare employee work schedules; Inspect work performed to ensure that it meets specifications and established standards; Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Perform or assist with cleaning duties as necessary.

• Confer with staff to resolve performance and personnel problems, and to discuss company policies; Establish and implement operational standards and procedures for the departments supervised; Investigate complaints about service and equipment, and take corrective action.

• Maintain required records of work hours, budgets, payrolls, and other information; Inspect and evaluate the physical condition of facilities to determine the type of work required; Check and maintain equipment to ensure that it is in working order; Instruct staff in work policies and procedures, and the use and maintenance of equipment; Inventory stock to ensure that supplies and equipment are available in adequate amounts; Select and order or purchase new equipment, supplies, or furnishings.

• Recommend changes that could improve service and increase operational efficiency. • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage,

work performed, and departmental expenses; Issue supplies and equipment to workers. • Screen job applicants, and hire new employees; Select the most suitable cleaning materials for different

types of linens, furniture, flooring, and surfaces; Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

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• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering; Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals; Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

• Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services; Perform financial tasks, such as estimating costs and preparing and managing budgets; perform grounds maintenance tasks, such as mowing the lawn.

17. First Line Supervisor/ Manager Landscaping/ Lawn/ Ground (37-1012)

• Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained; Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety; Inspect completed work to ensure conformance to specifications, standards, and contract requirements; Direct activities of workers who perform duties, such as landscaping, cultivating lawns, or pruning trees and shrubs.

• Provide workers with assistance in performing duties as necessary to meet deadlines; Confer with other supervisors to coordinate work activities with those of other departments or units; Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.

• Direct or assist workers engaged in the maintenance or repair of equipment, such as power tools or motorized equipment; Direct or perform mixing or application of fertilizers, insecticides, herbicides, or fungicides; Perform administrative duties, such as authorizing leaves or processing time sheets.

• Answer inquiries from current or prospective customers regarding methods, materials, or price ranges. • Inventory supplies of tools, equipment, or materials to ensure that sufficient supplies are available and

items are in usable condition; Investigate work-related complaints to verify problems and to determine responses; Perform personnel-related activities, such as hiring workers, evaluating staff performance, or taking disciplinary actions when performance problems occur.

• Review contracts or work assignments to determine service, machine, or workforce requirements for jobs; Prepare service estimates based on labor, material, and machine costs and maintain budgets for individual projects; Plant or maintain vegetation through activities such as mulching, fertilizing, watering, mowing, or pruning; Order the performance of corrective work when problems occur and recommend procedural changes to avoid such problems; Maintain required records, such as personnel information or project records; Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf; Prepare or maintain required records, such as work activity or personnel reports; Negotiate with customers regarding fees for landscaping, lawn service, or groundskeeping work; Identify diseases or pests affecting landscaping and order appropriate treatments.

• Recommend changes in working conditions or equipment use to increase crew efficiency. • Confer with managers or landscape architects to develop plans or schedules for landscaping

maintenance or improvement. • Tour grounds to inspect conditions of plants and soil; Design or supervise the installation of sprinkler

systems, calculating water pressure, or valve and pipe coverage needs; Install or maintain landscaped areas, performing tasks such as pouring cement curbs, or repairing sidewalks.

18. General Laborer (53-7062)

• Assigned duties may include, but not limited to general duties in areas of maintenance, housekeeping, janitorial, grounds upkeep, painting, light carpentry work, setting up and dismantling displays and/or light furniture; Individual must be capable of following written and oral instructions.

• Some duties may require some standing for long periods of time or lifting light/medium weight and working in inclement weather; Carry needed tools or supplies from storage or trucks and return them after use; Connect electrical equipment to power sources so that it can be tested before use.

• Shovel material, such as gravel or spilled concrete, into containers or bins or onto conveyors. • Carry out general maintenance duties.

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• Rig or dismantle props or equipment, such as frames, scaffolding, platforms, or backdrops, using hand tools.

• Move freight, stock, or other materials from delivery vehicles, offices, or containers.

19. Human Resources Specialist (13-1071) • Assists in supervising all assigned personnel; Prepare or maintain employment records related to events,

such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

• Interpret and explain human resources policies, procedures, laws, standards, or regulations; Hire employees and process hiring-related paperwork; Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns; Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

• Schedule or conduct new employee orientations; Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

• Confer with management to develop or implement personnel policies or procedures. • Select qualified job applicants or refer them to managers, making hiring recommendations when

appropriate; Review employment applications and job orders to match applicants with job requirements. • Conduct reference or background checks on job applicants; Perform searches for qualified job

candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals; Conduct exit interviews and ensure that necessary employment termination paperwork is completed; Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues; Contact job applicants to inform them of the status of their applications.

• Interview job applicants to obtain information on work history, training, education, or job skills. • Develop or implement recruiting strategies to meet current or anticipated staffing needs. • Analyze employment-related data and prepare required reports; Advise management on organizing,

preparing, or implementing recruiting or retention programs; Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees; Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed.

• Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes; Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.

• Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.

20. Janitors and Cleaners, Except Maids and Housekeeping Cleaners (37-2011) • Monitor building security and safety by performing such tasks as locking doors after operating hours and

checking electrical appliance use to ensure that hazards are not created. • Service, clean, and supply restrooms; requisition supplies and equipment needed for cleaning and

maintenance duties; gather and empty trash; dust furniture, walls, machines and equipment. • Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Strip, seal, finish, and polish

floors, uses cleaning solutions, following procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors, fixtures and personal safety.

• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. • Tends, cleans, adjusts and services furnaces, air conditioners, boilers and building heating and cooling

systems; notify managers concerning the need for major repairs or additions to building operating systems; services and repairs cleaning and maintenance equipment and machinery; performs routine minor painting, plumbing, electrical, and related activities.

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• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

• Mows and trims shrubbery and lawns, using power mowers and hand and power trimmers, clears debris from grounds, sprays insecticides and fumigants to prevent rodent infestation.

• Sets up, arranges, and removes decorations, tables, chairs, ladders, and scaffolding for events & social functions.

• Perform related work as required or assigned. 21. Landscaping and Groundskeeping Worker (37-3011)

• Operate powered equipment such as mowers, tractors, twin-axle vehicles, chain-saws, electric clippers, sod cutters, and pruning saws; mow and edge lawns, using power mowers and edger.

• Care for established lawns by seeding, fertilizing, mulching, aerating, weeding, grubbing and removing thatch, and trimming and edging around flower beds, walks, and walls.

• Use hand tools such as shovels, rakes, pruning saws, saws, hedge and brush trimmers, and axes. • Digs holes for plants, mixes fertilizer or lime with dirt; hauls & spreads topsoil, straw and mulch;

decorates garden; Applies herbicides, fungicides, and pesticides using spreaders or spray equipment. • Prune and trim trees, shrubs, and hedges, using shears, pruners, or chain saws. • Gather and remove litter. • Maintain and repair tools, equipment, and structures such as buildings, greenhouses, fences, and

benches, using hand and power tools. • Builds forms, mixes and pours concrete to form garden borders. • Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, and other

grounds features. • Perform related work as required or assigned.

22. Maids and Housekeeping Cleaners (37-2012)

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and

other work areas so that health standards are met. • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. • Keep storage areas and carts well-stocked, clean, and tidy. • Dust and polish furniture and equipment. • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. • Hang draperies and dust window blinds. • Disinfect equipment and supplies using germicides or steam-operated equipment. • Move and arrange furniture and mattresses; wash dishes and clean kitchens, cooking utensils, and

silverware. • Remove debris from driveways and garages; purchase or order groceries and keep household supplies

stocked and record expenditures; run errands, such as taking laundry to the cleaners. • Requests repair services and wait for repair workers to arrive; observe precautions required to protect

guest property and report all damage, theft, and found articles to supervisor. 23. Maintenance and Repair Workers, General (49-9071)

• Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment; Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.

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• Dismantle machines, equipment, or devices to access and remove defective parts, using hoists, cranes, hand tools, or power tools; Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary; Perform routine maintenance, such as inspecting drives, motors, or belts, checking fluid levels, replacing filters, or doing other preventive maintenance actions; Repair machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices; Maintain or repair specialized equipment or machinery located in cafeterias, laundries, hospitals, stores, offices, or factories.

• Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment; Clean or lubricate shafts, bearings, gears, or other parts of machinery.

• Adjust functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges; Order parts, supplies, or equipment from catalogs or suppliers.

• Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams; Perform general cleaning duties of buildings or properties.

• Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures; Operate cutting torches or welding equipment to cut or join metal parts; Record type and cost of maintenance or repair work; Assemble boilers at installation sites, using tools such as levels, plumb bobs, hammers, torches, or other hand tools; Test and treat water supply; Perform routine maintenance on boilers, such as replacing burners or hoses, installing replacement parts, or reinforcing structural weaknesses to ensure optimal boiler efficiency; Install equipment to improve the energy or operational efficiency of residential or commercial buildings; Set up and operate machine tools to repair or fabricate machine parts, jigs, fixtures, or tools.

• Train or manage maintenance personnel or subcontractors; Align and balance new equipment after installation; Provide groundskeeping services, such as landscaping; Inspect used parts to determine changes in dimensional requirements, using rules, calipers, micrometers, or other measuring instruments; Fabricate or repair counters, benches, partitions, or other wooden structures, such as sheds or outbuildings; Position, attach, or blow insulating materials to prevent energy losses from buildings, pipes, or other structures or objects; Estimate costs to repair machinery, equipment, or building structures; Grind and reseat valves, using valve-grinding machines.

• Design new equipment to aid in the repair or maintenance of machines, mechanical equipment, or building structures; lay brick to repair or maintain buildings, walls, arches, or other structures.

• Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.

• Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists; Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices; Assemble, install or repair wiring, electrical and electronic components, pipe systems and plumbing, machinery, and equipment.

• Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, and parts catalogs as necessary; Inspect, operate, and test machinery and equipment to diagnose machine malfunctions; Record type and cost of maintenance or repair work; Clean and lubricate shafts, bearings, gears, and other parts of machinery; Dismantle devices to access and remove defective parts, using hoists, cranes, hand tools, and power tools; Perform related work as required or assigned.

24. Management Analyst (13-1111)

• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes; Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

• Analyze and evaluate data gathered and develop solutions or alternative methods of proceeding; Plan study of work problems and procedures, such as organizational change, communications, information

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flow, integrated production methods, inventory control, or cost analysis; Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures; Gather and organize information on problems or procedures.

• Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy; Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements; Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.

• Design, evaluate, recommend, and approve changes of forms and reports. • Recommend purchase of storage equipment and design area layout to locate equipment in space

available; provide guidance and expert advice to management or other groups on technical or process-related systems.

• Bachelor’s Degree minimum requirement. 25. Mobile Heavy Equipment Mechanics, Except Engines (49-3042)

• Repair and replace damaged or worn parts; Dismantle and reassemble heavy equipment using hoists and hand tools; operate and inspect machines or heavy equipment to diagnose defects.

• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.

• Clean, lubricate, and perform other routine maintenance work on equipment and vehicles; Read and understand operating manuals, blueprints, and technical drawings; Overhaul and test machines or equipment to ensure operating efficiency; Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment; Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.

• Examine parts for damage or excessive wear, using micrometers and gauges; Repair, rewire, and troubleshoot electrical systems.

• Schedule maintenance for industrial machines and equipment, and keep equipment service records; Research, order, and maintain parts inventory for services and repairs; Adjust, maintain, and repair or replace subassemblies, such as transmissions and crawler heads, using hand tools, jacks, and cranes.

• Clean parts by spraying them with grease solvent or immersing them in tanks of solvent; Weld or solder broken parts and structural members, using electric or gas welders and soldering tools; Adjust and maintain industrial machinery, using control and regulating devices; Assemble gear systems, and align frames and gears; Fabricate needed parts or items from sheet metal.

• Direct workers who are assembling or disassembling equipment or cleaning parts.

26. Museum Technician (25-4013) • Clean objects, such as paper, textiles, wood, metal, glass, rock, pottery, and furniture, using cleansers,

solvents, soap solutions, and polishes; Determine whether objects need repair and choose the safest and most effective method of repair; Install, arrange, assemble, and prepare artifacts for exhibition, ensuring the artifacts' safety, reporting their status and condition, and identifying and correcting any problems with the set up; Direct and supervise curatorial, technical, and student staff in the handling, mounting, care, and storage of art objects.

• Perform tests and examinations to establish storage and conservation requirements, policies, and procedures; prepare artifacts for storage and shipping; Photograph objects for documentation.

• Coordinate exhibit installations, assisting with design, constructing displays, dioramas, display cases, and models, and ensuring the availability of necessary materials; Notify superior when restoration of artifacts requires outside experts; Lead tours and teach educational courses to students and the general public; Supervise and work with volunteers.

• Specialize in particular materials or types of object, such as documents and books, paintings, decorative arts, textiles, metals, or architectural materials; Repair, restore and reassemble artifacts, designing and fabricating missing or broken parts, to restore them to their original appearance and prevent deterioration

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• Prepare reports on the operation of conservation laboratories, documenting the condition of artifacts, treatment options, and the methods of preservation and repair used; Recommend preservation procedures, such as control of temperature and humidity, to curatorial and building staff.

• Study object documentation or conduct standard chemical and physical tests to ascertain the object's age, composition, original appearance, need for treatment or restoration, and appropriate preservation method; Classify and assign registration numbers to artifacts and supervise inventory control.

• Estimate cost of restoration work. • Plan and conduct research to develop and improve methods of restoring and preserving specimens. • Preserve or direct preservation of objects, using plaster, resin, sealants, hardeners, and shellac. • Deliver artwork on courier trips; Perform on-site field work which may involve interviewing people,

inspecting and identifying artifacts, note-taking, viewing sites and collections, and repainting exhibition spaces; Construct skeletal mounts of fossils, replicas of archaeological artifacts, or duplicate specimens, using a variety of materials and hand tools; Build, repair, and install wooden steps, scaffolds, and walkways to gain access to or permit improved view of exhibited equipment.

• Cut and weld metal sections in reconstruction or renovation of exterior structural sections and accessories of exhibits.

27. Master Electrician (47-2111)

• Install, alter and repair single phase and three phase primary distribution system circuits, transformer banks and related equipment on the Post’s 13,200 volt electrical distribution system. Installation done in accordance with REA.

• Maintain and repair emergency generators and related controls/transfer switches. Ensure proper preventative maintenance and operation of unit is performed within 3 days of scheduled use. Units are maintained in good working order.

• Assists section electrician in installation and repair of single and three phase electrical motors, motor starters and related controls. Ensure correct phase rotation of motors. Make the most cost efficient analysis between repair and replacement of components.

• Assist section electrician with installation, alteration and repair of single and three phase large amperage electrical systems including load centers and sub panels. All work is performed within specifications and in accordance with national Electric Code; Assist other members of the Public Works section as required and directed; comply with Hazardous Waste management rules and regulations within the workplace. MSDS sheets are maintained on each product being used. Quantities are only ordered that can be completely used for purposes intended. Ensure containers and products are disposed of in accordance with areas Hazardous Rules and Procedures and spills are reported and cleaned up according to published procedures.

• Plan layout and installation of electrical wiring, equipment, or fixtures, based on job specifications and local codes; Connect wires to circuit breakers, transformers, or other components; Test electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, or oscilloscopes, to ensure compatibility and safety of system; Use a variety of tools or equipment, such as power construction equipment, measuring devices, power tools, and testing equipment, such as oscilloscopes, ammeters, or test lamps; Inspect electrical systems, equipment, or components to identify hazards, defects, or the need for adjustment or repair, and to ensure compliance with codes.

• Prepare sketches or follow blueprints to determine the location of wiring or equipment and to ensure conformance to building and safety codes; Diagnose malfunctioning systems, apparatus, or components, using test equipment and hand tools to locate the cause of a breakdown and correct the problem; Work from ladders, scaffolds, or roofs to install, maintain, or repair electrical wiring, equipment, or fixtures.

• Advise management on whether continued operation of equipment could be hazardous; Place conduit, pipes, or tubing, inside designated partitions, walls, or other concealed areas, and pull insulated wires or cables through the conduit to complete circuits between boxes; Maintain current electrician's license or

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identification card to meet governmental regulations; Direct or train workers to install, maintain, or repair electrical wiring, equipment, or fixtures; Repair or replace wiring, equipment, or fixtures, using hand tools or power tools; Install ground leads and connect power cables to equipment, such as motors.

• Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures, using hand tools or power tools; Perform business management duties, such as maintaining records or files, preparing reports, or ordering supplies or equipment; Fasten small metal or plastic boxes to walls to house electrical switches or outlets; Construct or fabricate parts, using hand tools, according to specifications; Perform physically demanding tasks, such as digging trenches to lay conduit or moving or lifting heavy objects; Provide assistance during emergencies by operating floodlights or generators, placing flares, or driving needed vehicles; Provide preliminary sketches or cost estimates for materials or services.

28. Medical Assistant (31-9092)

• Perform a variety of clerical and clinical support functions including but not limited to clinic reception, medical record keeping, basic laboratory and diagnostics and initial patient work ups.

• Record patients' medical history, vital statistics, or information such as test results in medical records. • Interview patients to obtain medical information and measure their vital signs, weight, and height; prepare

treatment rooms for patient examinations, keeping the rooms neat and clean; Show patients to examination rooms and prepare them for the physician; Prepare and administer medications as directed by a physician; Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing; Authorize drug refills and provide prescription information to pharmacies.

• Explain treatment procedures, medications, diets, or physicians' instructions to patients; Clean and sterilize instruments and dispose of contaminated supplies; Perform routine laboratory tests and sample analyses; Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms; Greet and log in patients arriving at office or clinic; Schedule appointments for patients.

• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures; Contact medical facilities or departments to schedule patients for tests or admission; Inventory and order medical, lab, or office supplies or equipment.

• Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests. • Change dressings on wounds; Set up medical laboratory equipment. • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or

mailing monthly statements to patients; Provide care within the boundaries of education and preparation • Assist with the patient’s progression through the continuum of care.

29. Office Clerks, General (43-9061)

• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. • Communicate with customers, employees, and other individuals to answer questions, disseminate or

explain information, take orders, and address complaints; Answer telephones, direct calls, and take messages; Compile, copy, sort, and file records of office activities, business transactions, and other activities; Complete and mail bills, contracts, policies, invoices, or checks.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers; Compute, record, and proofread data and other information, such as records or reports; Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer; Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Review files, records, and other documents to obtain information to respond to requests; Deliver messages and run errands; Inventory and order materials, supplies, and services; Troubleshoot problems involving office equipment, such as computer hardware and software; Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions; Complete and mail bills, contracts, policies, invoices, or checks; Process and prepare documents, such as business or government forms and expense reports.

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• Make travel arrangements for office personnel; Train other staff members to perform work activities, such as using computer applications; Prepare meeting agendas, attend meetings, and record and transcribe minutes; Count, weigh, measure, or organize materials.

30. Recreation Attendant (39-3091)

• Provide information about facilities, entertainment options, and rules and regulations. • Record details of attendance, sales, receipts, reservations, or repair activities. • Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of

unruly patrons; collect fees from customers. • Keep informed of shut-down and emergency evacuation procedures; Clean sporting equipment, vehicles,

rides, booths, facilities, or grounds; Operate machines and equipment. • Announce attractions to patrons to entice customers to games and other entertainment. • Fasten safety devices for patrons, or provide them with directions for fastening devices; Inspect

equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks such as oiling parts.

• Maintain inventories of equipment, storing and retrieving items; assembling and disassembling equipment.

• Issue sporting equipment and supplies. • Monitor and ensure safety, maintenance, and repair are continuous.

31. Retail Sales First-Line Supervisor/ Manager (41-1011)

• Orders all merchandise for retail sales operations. • Directs the receiving, pricing and recording of merchandise. • Supervises the control of inventory. • Receives and reconciles complaints regarding service or merchandise. • Analyzes merchandise lines to consider expansion or deletion of items. • Checks daily cash receipts and reconciles with cash register readings. • Directs and organizes the display of merchandise for best sales results. • Supervises all operations of retail and mail order sales. • Supervises the preparation of short order food items. • Provide customer service by greeting and assisting customers and responding to customer inquiries and

complaints; direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods; Inventory stock and reorder when inventory drops to a specified level.

• Instruct staff on how to handle difficult and complicated sales. • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers

when appropriate; assign employees to specific duties. • Enforce safety, health, and security rules; Examine merchandise to ensure that it is correctly priced and

displayed and that it functions as advertised; Plan budgets and authorize payments and merchandise returns.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise; Plan and prepare work schedules and keep records of employees' work schedules and time cards; Review inventory and sales records to prepare reports for management and budget departments.

• Examine products purchased for resale or received for storage to assess the condition of each product or item; Establish and implement policies, goals, objectives, and procedures for their department.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

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• Estimate consumer demand and determine the types and amounts of goods to be sold; Formulate pricing policies for merchandise, according to profitability requirements; establish credit policies and operating procedures; keep records of purchases, sales, and requisitions.

• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy; selects products related to Florida heritage and Florida history.

32. Security Manager (Anti-Terrorism Program Coordinator) (11-9199)

• Create or implement security standards, policies, and procedures; Identify, investigate, or resolve security breaches; Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures; Monitor and ensure a sound, ethical environment.

• Assist in the development and dissemination of AT plans, guidance, and mandatory standards for protecting ARNG personnel, information, critical resources, key assets, and critical infrastructure from acts of terrorism; Assist in the development and dissemination of AT specific Risk Assessments for special events, mobilizations, assets, facilities and installations; Assist in the development of required annual and emergent Threat Assessments for special events, mobilizations, assets, facilities and installations;

• Assist in the development and dissemination of a Random Antiterrorism Measures Program (RAMP) to all subordinate units within the State and tracking RAMP measures implemented throughout the State; Assist in the preparation and maintenance of contingency plans for the mitigation, alert, response, recovery, and reporting of terrorist events or actions.

• Assist in the coordination with Federal, State, Local and Military law enforcement to develop, update, and support the State AT program and share critical resources; Assist in the preparation and maintenance of contingency plans for the mitigation, alert, response, recovery, and reporting of terrorist events or actions.

• Assist in the coordination with Federal, State, Local and Military law enforcement in the conducting, publishing and dissemination of annual State specific threat assessments and assist subordinate elements in conducting localized threat assessments; Ensuring Level I-IV AT Training and Security Engineering is conducted and tracked for all ARNG personnel within the State and ensuring AT training is incorporated into unit training plans and pre-mobilization training.

• Ensuring Level I-IV AT Training and Security Engineering is conducted and tracked for all ARNG personnel within the State and ensuring AT training is incorporated into unit training plans and pre-mobilization training.

• Assist in conducting annual vulnerability assessments for subordinate installations, facilities and sites and pre-deployment vulnerability assessments for deploying units; Assist in the development and planning of annual State level AT exercises; Assist in conducting annual AT program reviews and evaluation of subordinate AT programs; Assist in the organization of command and staff relationships in regards to AT and assistance in the establishment of a functional AT Committee and Threat Working Group; Assisting in AT resource management and ensuring AT funding requirements are identified during the Program Objective Memorandum (POM) and prioritized based on threat, vulnerability and criticality.

• Manage State Core Vulnerability Assessment Management Program (CVAMP) entries; Assist in conducting AT review of military construction (MILCON) projects; Assist in the maintenance of State AT program products on both the ARNG community within the Antiterrorism Enterprise Portal, (ATEP), and the Force Protection page on Guard Knowledge Online, (GKO); Assisting the ATO in the designation of High Risk Personnel within the State and ensuring individuals so designated receive appropriate resources and additional training per AR 190-58.

• Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property; Develop, implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence; Develop, conduct, support, or assist in

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governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of facility and personnel security processes.

• Train subordinate security professionals or other organization members in security rules and procedures; Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents; Communicate security status, updates, and actual or potential problems, using established protocols; Direct or participate in emergency management and contingency planning; Conduct threat or vulnerability analyses to determine probable frequency, criticality, consequence, or severity of natural or man-made disasters or criminal activity on the organization's profitability or delivery of products or services.

• Supervise or provide leadership to subordinate security professionals, performing activities, such as hiring, background investigation, training, assigning work, evaluating performance, or disciplining.

• Develop budgets for security operations; Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives; Analyze and evaluate security operations to identify risks or opportunities for improvement through auditing, review, or assessment; Develop or manage integrated security controls to ensure confidentiality, accountability, recoverability, or audit ability of sensitive information, proprietary information, or information technology resources.

• Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives; Coordinate security operations or activities with public law enforcement, fire and other agencies; Collect and analyze security data to determine security needs, security program goals, or program accomplishments.

• Conduct physical examinations of property to ensure compliance with security policies and regulations; Review financial reports to ensure efficiency and quality of security operations.

• Purchase security-related supplies, equipment, or technology; Develop, arrange for, perform, or assess executive protection activities to reduce security risks; Develop or manage investigation programs, including collection and preservation of video and notes of surveillance processes or investigative interviews; Plan security for special and high-risk events.

• Support efforts to reduce substance abuse or other illegal activities in the workplace; Develop, recommend, or manage security procedures for operations or processes, such as security call centers, system acquisition, development, and maintenance, access control, program models, or reporting tools; Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.

• Attend meetings, professional seminars, or conferences to keep abreast of changes in executive legislative directives or new technologies impacting security operations.

• Minimum of an Associate’s Degree required. 33. Stock Clerk (43-5081)

• Receives shipments and deliveries of merchandise from vendors and delivery personnel. • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards; Store

items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas; Examine and inspect stock items for wear or defects, reporting any damage to supervisors; Receive and count stock items, and record data manually or using computer.

• Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment; Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors; Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions; Provide assistance or direction to other stockroom, warehouse, or storage yard workers; Dispose of damaged or defective items, or return them to vendors.

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• Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations; Recommend disposal of excess, defective, or obsolete stock; Keep records on the use or damage of stock or stock-handling equipment.

• Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued; Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities; Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents to assess supply needs.

• Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary; Determine sequence and release of back orders according to stock availability; Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability; Purchase new or additional stock, or prepare documents that provide for such purchases.

• Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested; Sell materials, equipment, and other items from stock in retail settings.

• Drive trucks to pick up incoming stock or to deliver parts to designated locations. • Move or transport merchandise using hand truck or handcart. • May be assigned custodial responsibilities both in the stockroom and store. • Maintain good customer and employee relations, and renders courteous and efficient customer service. • Works on hard surfaces in area that require standing, stooping, bending and working in tiring and

uncomfortable positions. May be required to work at a rapid pace for long periods of time. Frequently lifts and carries objects weighing up to 40 pounds, and occasionally 50 pounds.

34. Residential Instructor (21-1015)

• Maintain accountability of cadets attending a residential, at-risk youth school. • Responsible for the welfare and safety of cadets in assigned area of responsibility (platoon),

ensuring they do not endanger themselves or others by negligence or misconduct. • Monitor cadets to ensure they report to training on time, ready to learn, as required. • Educate cadets in the areas of physical fitness, personal hygiene, drill and ceremony, barracks

maintenance, time management, teamwork, leadership, and fellowship. • Lead by example and mentoring cadets about what it means to display discipline and respect in life.

Conduct preliminary inspections daily in preparation for regular inspections. • Teach and correct behavior using various means of physical exercises and team-building activities. • Informally counsel cadet's performance weekly in (verbal and written), or as needed, in areas

requiring improvement and heightened concentration. • Provide documentation and communication for supervisors and/or Academy administrators in the

event of cadet misconduct or serious incidents. • Enter information of cadets' progress into computerized database weekly. • Operate State owned and/or federally leased vehicles and golf carts. • Transport program participants as needed.

35. Telecommunication Specialist (15-1142)

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations; Perform data backups and disaster recovery operations; Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

• Maintain an inventory of parts for emergency repairs.

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• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware; Configure, monitor, and maintain email applications or virus protection software; Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

• Load computer tapes and disks, and install software and printer paper or forms; Design, configure, and test computer hardware, networking software and operating system software; Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future; Confer with network users about how to solve existing system problems.

• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies; Analyze equipment performance records to determine the need for repair or replacement.

• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements; Train people in computer system use; Coordinate with vendors and with company personnel to facilitate purchases; perform routine network startup and shutdown procedures, and maintain control records.

• Maintain logs related to network functions, as well as maintenance and repair records.