apmg international candidate online exam...
TRANSCRIPT
Version 1.1 Candidate Guidance – January 2014 Page 1 of 10
APMG International
Candidate Online
Exam Guidance
Contents
Overview ................................................................................................................................................. 1
Candidate Registration Process ............................................................................................................... 2
Enrolling for your Exam: .......................................................................................................................... 3
Taking your Exam – Option1: Online ....................................................................................................... 7
Taking your Exam – Option 2: Remote Proctor Now .............................................................................. 8
Taking your Exam – Option 3: ProctorU .................................................................................................. 9
Contact APMG International .................................................................................................................10
Contact Yellowhouse .............................................................................................................................10
Overview
These instructions are relevant to candidates who have been booked to take an APMG International online exam through Yellowhouse as their Training Provider. For all online exams taken through APMG International you are required to register on the APMG International candidate portal prior to the exam session, as well as enrol for the actual exam session. Your results will also be published to your Candidate portal for all exams taken through APMG International. This document describes the process and steps required to register, enrol and take your online exam. APMG International’s contact information is provided at the end of this document.
Version 1.1 Candidate Guidance – January 2014 Page 2 of 10
Candidate Registration Process
Once your exam is confirmed and booked by Yellowhouse as your Training Organisation you will be sent a registration email from APMG Support [email protected] NOTE: If you did not receive the registration email, please check your junk email or spam. To resend the registration email you can navigate to the following website – https://candidateportal.apmg-international.com and input your email address. If you are using a work email address this automated email may not reach your inbox. A button will appear allowing you to 'Send a Link' to the e-mail address that was used by your Training Organisation when booking you onto the exam session. Once you receive the registration email, click the link to register. Should you not receive the registration email, please contact our support team using UK (24/7) - 0844 8111 101 or 01494 452 450 US (24/7) - 1-855-773-3403 Aus (24/7) - 1800 170 920 All Other Countries (24/7) +44 (0) 1494 452 450 Press option 1 for Technical assistance. If you are calling from outside of these countries, simply dial +44 (0) 1494 452 450. Our Technical Helpdesk is available 24 hours a day, 7 days a week, and 365 days a year. Important: The APMG Technical Helpdesk number is currently NOT displayed on the Proctor software, so please contact your Training Organisation to obtain this number. 1. Click the link in the email to register on the portal as requested.
Version 1.1 Candidate Guidance – January 2014 Page 3 of 10
Complete the registration process by entering a password, memorable date and memorable word or pin then select the “Register” button.
2. On the day of the exam you will need to log into the candidate portal using the email address and
password you used when registering on the candidate portal. Once logged in please enrol for the exam.
NOTE: Please make a note of your email address and password and take them with you to the exam session. If you do not provide your memorable date, email address and memorable word the release of your result and certificate will be delayed.
Enrolling for your Exam:
Once you have logged into your candidate portal after completing the registration process, your exam session will be visible and listed with the status of “Not Yet Taken”. You now need to enrol for this exam session to confirm your attendance.
Version 1.1 Candidate Guidance – January 2014 Page 4 of 10
3. There is a 4 step enrolment process (This will need to be completed for all exams, however your
registration information is saved for future reference)
Version 1.1 Candidate Guidance – January 2014 Page 5 of 10
NOTE: The Name on certificate option controls how your details will appear on your certificate.
The Special Requirements section allows you to apply for additional time and other support in case of certain medical conditions (eg dyslexia). Official documentation of your condition will be required (eg doctor’s note) Please contact APMG for more information if you are unsure.
Version 1.1 Candidate Guidance – January 2014 Page 6 of 10
4. After enrolling the ‘Take Exam’ option appears. Click ‘Take Exam’.
The instructions on the following pages differ depending on which of the three Online Exam types you are taking: Classroom Based Online, Remote Proctor Now or ProctorU. However they all follow the same registration and enrolment steps.
Version 1.1 Candidate Guidance – January 2014 Page 7 of 10
Taking your Exam – Option1: Online
Classroom based online exam
Once you have registered, enrolled and clicked the ‘Take Exam’ button in your candidate portal, the following page opens. The exam authorisation code (provided to the Training Organisation) will need to be entered to gain access to the exam. Your Invigilator will provide this code at the start of the exam session.
Read the rules carefully and confirm that you’ve read the instructions. Begin your exam when ready by clicking on ‘Take Exam’. In case of non-native language the extra time is added to the exam time. If extra time was added to your exam, you will be able to see this after starting the exam: "Your exam has the duration of XX minutes".
Version 1.1 Candidate Guidance – January 2014 Page 8 of 10
Taking your Exam – Option 2: Remote Proctor Now
(Records the desktop and webcam footage):
Note: Yellowhouse does not offer this option due to poor customer experience.
Once “Take Exam” is clicked in your candidate portal the following page opens. Please read and follow the instructions carefully. When you are ready you will need to enter the Authorisation Code found in the email to download the Proctor NOW software to access the exam. The Authorisation Code will be provided to you by your Training Organisation.
Version 1.1 Candidate Guidance – January 2014 Page 9 of 10
Taking your Exam – Option 3: ProctorU
(Connect to a live proctor who monitors the desktop and webcam):
Once “Take Exam” is clicked in your candidate portal, the following page opens. Please read the instructions carefully and then proceed to schedule your exam with ProctorU.
Version 1.1 Candidate Guidance – January 2014 Page 10 of 10
On the exam day you need to return to your candidate portal and follow the instructions to connect to the Proctor. They will then use remote desktop management software to connect to your computer and start your exam for you.
Contact APMG International
If you require any assistance with our online exams, please either call us using the relevant telephone number below or email [email protected] and we will call you back. UK (24/7) - 0844 8111 101 or 01494 452 450 US (24/7) - 1-855-773-3403 Aus (24/7) - 1800 170 920 All Other Countries (24/7) +44 (0) 1494 452 450 Press option 1 for Technical assistance. If you are calling from outside of these countries, simply dial +44 (0) 1494 452 450. Our Technical Helpdesk is available 24 hours a day, 7 days a week, and 365 days a year. Important: The APMG Technical Helpdesk number is currently not displayed on the Proctor software, so please contact your Training Organisation to obtain this number.
Contact Yellowhouse
www.yellowhouse.net or [email protected] or ph +61 7 3343 4256