apartner’sguidetocisco.comuseridassociation · partner’self+service’’’!...

PARTNER SELF-‐SERVICE

Cisco Partner Helpline Support Document - www.cisco.com/go/ph

A PARTNER’S GUIDE TO CISCO.COM USER ID ASSOCIATION

Introduction

The Cisco Partner Self-‐Service is a web-‐based tool made available to the Partners so you can manage your Cisco-‐Partner relationship and maintain your company, contacts and location information. The objective of this guide is to help you use the Cisco Partner Self-‐Service in associating your Cisco.com User ID to your Partner Company. This process will give you the proper Partner Level Access and will allow you to open cases to Cisco Partner Helpline.

How to access Partner Self-‐Service

Website / URL: http://www.cisco.com/go/pss

Username: Cisco.com UserID

Password: Cisco.com password

Step 1: Point your browser (IE,Firefox, Chrome, etc.) to the PSS website / URL shown above. Enter your username and password.



Step 2: Upon logging in, proceed to the CHOOSE A TASK drop down menu and select “ASSOCIATE MYSELF WITH A COMPANY.”



Step 3: On the search box, select your Country and input your Company name and then click on the NEXT button.



Step 4: Select the correct Company Name on the Search Results box and then click NEXT.



Step 5: There are Companies that have several sites across the country. If your Company happens to have multiple sites, select the correct site with the corresponding exact site address. Then click the SELECT button.



Step 6: Update your information under the MY INFORMATION and MY PROFILE section of this page. Then click on the SUBMIT button at the bottom of the page.



NOTE: There might be instances that upon clicking the SUBMIT button the screen will show that the browser seems to be performing a task. The status bar may appear to progress only up to 50% and that’s all. You may think that there is something wrong with the system. If you experience this situation, take note that an email was already sent to your Company’s PSS Administrator and the association request has already been submitted. Please do not click on the SUBMIT button again as this will send multiple email notifications to the PSS Administrator. Check the sample screenshot below.

Progress bar shows only 50% complete

SUBMIT button (don’t click multiple times)



Step 7: After clicking on the SUBMIT button, you will be taken to an acknowledgement page stating “Company Association Request Pending.” At the bottom of the page it will display the names and email addresses of your Company’s PSS Administrators. They are in-‐charge of approving the association request. You can contact these individuals directly to expedite the approval of your request.

Please note that once the PSS Administrators approve the request you will receive an email notification regarding the approval. It will take up to 24 to 48 hours to update through the system before you receive Partner Level Access. After that time you can contact Cisco Partner Helpline and open a case.

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