“make me look like a hospital. ngenze ngibukeke … · 2015-05-19 · cervical & breast...

ISSUE 23 JULY– SEPTEMBER 2011

CONTACT Lot 89 Selby Msimang Road

Private Bag x509 Plessislaer, 3216

Tel: 033 395 4020 Fax: 033 395 4094

e-mail: [email protected]

www.kznhealth.gov.za

Contact: Samke Mncube (PRO)

MISSION ♦ We are delivering a sustainable,

coordinated, integrated and com-prehensive health care service.

♦ Ensuring healthy, caring, compas-sionate, motivated, active staff

♦ Co-designing the service required in partnership with our commu-nity

♦ Providing quality training pro-grammes

♦ Living to Ubuntu and Batho Pele Principles

CORE VALUES ♦ Ubuntu ♦ Commitment ♦ Openness &

Transparency ♦ Integrity ♦ Teamwork ♦ Innovation

VISION Efficient Dedicated Health Care Services To Our Community

Save Lives. Make Health Care Facilities Serve the People.Save Lives. Make Health Care Facilities Serve the People.

EDEN’DAILY NEWSLETTER

“Make Me Look Like A Hospital. Ngenze Ngibukeke njengeSibhedlela”“Make Me Look Like A Hospital. Ngenze Ngibukeke njengeSibhedlela”

CONTENTS: 1. OUTCOME 2 / UMPHUMELA WESIBILI ……………………………………..3 2. OUTCOME 2 / UMPHUMELA WESIBILI continues…………………………………………….4 3.EDH WOMENS DAY ………………………….5 4. MANDELA DAY ……………………………….6 5. TCC: WOMENS DAY………………………..7 6.OPEN DAY 2011………………………………8 7. SOMALIA………………………………………..9 8. WORLD PEACE DAY……………………….10 9. PHYSIOTHERAPY BACK WEEK………..11 10. DENTAL HEALTH MONTH……………..12 11. HERITAGE DAY 2011…………………...13 12. FAREWELLS………………………………...14 13. WELCOME…………………………………..15 14.COMPLIMENTS…………………………….16 15. COMPLIMENTS…………………………...17 16. SPORTS DAY……………………………….18

EDEN DAILYNEWSLETTER

Mrs. S. Mncube

Welcome to our third edition of our newsletter for the year 2011.. This edition features the July, August and September 2011 activities, Outreach campaigns, Women’s and Heritage Celebrations respectively as well as our Open Day. It is quite befitting to mention that de-spite the crowded work schedules and intense workloads, the EDH Executive Management and our stakeholders still make time to sensitize and also motivate staff through such celebrations. This edition features a variety of activities and it is so touching to observe that our Chief Executive Officer is not only confined to executive functions but has a heart for those that need our time and skills and are less privi-leged. This was demonstrated in her role modeling through invitation and participation with the staff when she rolled her sleeves up to do spring cleaning at the neighboring drop in centre on 18 July 2011. It is worth noting that there is escalating information sharing, health promotion and outreach activities which culminate in the cascading of information to colleagues and recipients of our care. There are infrastructure innovations that have been put in place. We are aware a lot of work still has to be done in phases and we are appealing to our colleagues, stake-holders and our customers to be patient. At this stage the completion of one project ushers the next, while some go on simultaneously. Thank you all for your tolerance and understanding. May I take this opportunity to thank all our colleagues and stakeholders for acting out your obligation so as to align our outputs to the vision, mission and core values of the hospital, district and KZN DOH. May I humbly invite you to synergize towards reduction of the potential and actual shortfalls as a unit..

OUTCOME 2 / UMPHUMELA WESIBILI


UMKHIQIZO 2 / OUTPUT 2 Isibhedlela sase Edendale sizibophezela ukunciphisa ukushona kwabesi-fazane abakhulelwe naba belethayo nokushona kwezingane. Sigcizelela imfundiso yokuzinakekela ngokwezempilo yowesifazane kanye nomndeni Isibhedlela sinalezi zikhungo ngaphakathi nezimo ezithinta owesifazane kanye Nomndeni 1.Haart / Family clinic-Umtholampilo Womndeni Lapho Kunakekelwa Umama, Ubaba nomntwana ngemishanguzo yengculazi. 2.Thuthuzela care centre-Ukunakekela Kwabahlukunyeziwe 3.I-Support group-Iziguli ezidla imishwanguzo zilekelelana ngokomphefumulo. Zihlanganela ngaphakathi esibhedlela. 4.PMTCT—Uhlelo lokuvimbela ukwesuleleka komntwana engakazalwa ngegci-wane lengculazi 5. IMMUNISATION—Uhlelo lokugoma abantwana kusukela kwabasanda kuzalwa.

UMKHIQIZO 3 / OUTPUT 3 1.Sinciphisa ukutheleleka ngegciwane kuwowonke umphakathi ngokuthi bonke abavakashela isibhedlela sibagqugquzele ukuba bahlolele igciwane lesandulela ngculazi. • Nampa esibahlolile ku April 2010 kuya kuJuly 2011 bangama -24715 • Siqalise imishanguzo egcinezela igciwane kubantu abangu 14 008. Adult / Abadala—10 692 Children / Izingane -3316 • Sisoke abantu besilisa abangu 3013 (MMC). 2. Sigcizelele saqiniseka ukuthi abakhulelwe, izingane naba negciwane leTB bangeniswa ohlelweni lokuthi basheshe baqale imishanguzo. Sifundise Ngesifo Sofuba kusukela Ngo January2011-September 2011-abantu Abangu-6199. Igciwane leTB sathola 265 benegciwane leTB baqala amaphilisi. Sibesibadlu-lisela emakliniki bayoqhubeka namaphilisi 3.Sihlole abesifazane abangu –239 sibahlolela umdlavuza womlomo wesibeletho kanye nowamabele. Siphinde sagcizelela sifundisa ukuzihlola ngayedwa ekhaya njalo ngenyanga kwabesifazane abangu-239 . Sikhuphule isibalo sabafun-diswayo kanye nabahlolwayo saya ku-740

Edendale Hospital Outreach Team visited the following areas to

conduct their Outreach Programme:

• Dick Whittington Shoes on 23 • August 2011 ,

• Ezimwini Area at Umbumbulu on • 9 August 2011,

• Lutheran Church in Hammarsdale • University of Natal

• Sondelani Clinic on 24 September 2011

On behalf of Edendale Hospital Management we would like to take this opportunity to

convey our sincere appreciation to the EDH Outreach Team . We are proud of you!!!!


OUTCOME 2 continues…. Sizibophezela ukulula isikhathi sokuphila somphakathi wethu. Nazi ezinye

zezinhlelo esizenzile ukulula impilo:

UMKHIQIZO 4 / OUTPUT 4 Isibhedlela sase Edendale sizibophezela ukuqinisa ukusebenza kahle kwezempilo

Ukufeza lokhu senza lokhu okungezansi;

• Kunefasitela elilindela ukunika usizo nokuyalela umgudu esizowulandela nga-phakathi esibhedlela—Libhalwe ukuthi BUZA LAPHA/ HELP DESK • Eduze naleli fasitela kunegumbi loMxhumanisi (PRO) wesibhedlela , isithombe kanye nocingo lwakhe uzokubona ezindongeni jikelele esibhedlela. • Sonke sivulelekile ukubika izincomo, iziyalo,nezikhalazo,ngocingo, kumbe sib-hale sifake emabhokisini atholakala ezindongeni ngaphakathi esibhedlela. Siyak-huthaza ukuthi singaphumeli ngaphandle uma singanelisekile noma sinezincomo okanye imibono. • Onke amagumbi anemibhalo achaza ngokusobala isikhathi ongasilinda kande uthole usizo(waiting time) • Abasebenzi bezempilo bathola ukuqeqeshwa ngokuqhakambisa izidingo zeziguli kuqala.(batho pele)

Services Rendered: No of patients tested from July 2011– September

2011

ARV ROLLOUT Since 2004

14008

TB 2084

MMC 814

CERVICAL SCREEN-ING

398

BREAST SCREENING 398

THUTHUZELA SEX-UAL ASSAULT CASES

274


Edendale Hospital held their Women's Day Function on the 11 of August 2011 at the main hall. There was fun, singing, dancing, entertainment , talks and the EDH women of the year were announced, Departmental Winners in each category were announced.

THE CROWD LISTENING CAREFULLY TO THE SPEAKER

DEPARTMENTAL WINNERS OF THE WOMEN OF THE YEAR COMPETITION

THE PANEL AT THE WOMENS FUNCTION STAFF ENJOYING THEMSELVES

WINNERS OF THE WOMEN OF THE YEAR MRS ZSI NDWANDWE AND GUEST SPEAKER MRS EHZ.HINA.

THE EDH TEAM WENT TO LAY CENTRE ON MANDELA DAY TO DO THEIR 67 MINUTES . DROP IN CENTRE NEAR LAY CENTRE. THEY HELPED BY CLEANING UP THE CENTRE(POLISHING , POLISHING, SWEEP-

ING, WASHING WINDOWS, FIXING TAPS AND PIPES). AT THE END OF THE DAY, EDH HANDED OVER ALL THE ITEMS THAT WERE DONATED BY EDENDALE STAFF, AND HANDED THEM OVER TO THE KIDS AT THE CENTRE. WE ENDED THE DAY WITH A SPEECH FROM ONE OF THE RESIDENTS, A SONG FROM ONE OF THE KIDS AND A PRAYER .

MRS ZSI NDWANDWE GETTING READY TO START CLEANING.

THE EDH TEAM , WITH THE KIDS FROM THE CENTRE.

MRS H.BAIRD, HELPING MAKE A DIFFERENCE.


“Never, never and never again shall it be that this beautiful land will

again experience the oppression of one by another” -Nelson Mandela

Above left: Mrs B. Maphanga doing her bit for the community, Top Centre:EDH staff with the kids. Top Right: Samke Mncube with all the donations from Edendale Hospital Staff.

The Drop in Centre next to Edendale Lay Centre on Mandela Day

Left: Mr Nelson Mandela


Thuthuzela Care Centre (TCC) in conjunction with Edendale Hospital and NPA hosted a Women's Day Celebration for women in and around the KZN area on 25 August 2011. This event served as a platform to acknowledge and appreciate women and the work that they do. Guest Speakers Ms Lee M and Mrs Mbanjwa motivated and encouraged participants to be all that they can be, to take their rightful position.

SAPS BAND PLAYED FOR THE WOMEN AND THEY ABSOLUTELY ENJOYED BEEN ON THEIR FEET.

HAIR AND MAKE-UP SALON DISPLAY THEIR SERVICES

WOMEN ENJOYING THEM-SELVES AT THE FUNCTION.

NPA AT THE WOMENS DAY FUNCTION

MRS THENJIWE NGCOBO, SITE CO-ORDINATOR AT THUTHUZELA CARE CENTRE

EDENDALE HOSPITAL IN PARTNERSHIP WITH NPA

NPA MEMBERS LISTENING TO THE SPEAK-ERS

EDH Women and other women from in and around the KZN Region were given the royal treatment, pampered with hair and make-up by Ladies Mantombazane. SAPS Band enter-tained us, keeping everyone on the dance floor. Young Money Group kept the audience Entertained with poetry and a Gumboot Dance dedicated to Women and the role women play in Society. There was also an award ceremony for the Edendale Hospital Women of the Year 2011. The women were given Certificates of Appreciation for their hard work and dedication. Our Guest Speakers were also given tokens of appreciation for making the event a successful one. The day ended with sumptuous meals which were sponsored by NPA.

WOMEN, YOU ARE FABULOUS!!!

07 SEPTEMBER 2011


SANLAM STALL PROVIDING INFORMATION TO THE CLI-ENTS

CEO,MRS ZSI NDWANDWE, GUEST,MOULANA SALEEM AND UMGUN-GUNDLOVU DISTRICT MANAGER MRS.NM ZUMA-KHONZA.

BELOW LEFT:STAFF TALKING TO INTERESTED MEMBERS OF THE PUBLIC .BELOW CENTRE:THE MSUNDUZI MAYOR, NR NDLELA GIVING HIS TALK.BELOW RIGHT:PHARMACY MANAGER MS S. ZIBULA TALKS TO MEMBERS OF THE PUBLIC AT THE PHARMACY STALL.

GUEST SPEAKERS AT THEIR TABLE.

The main aim of this day was to :increase uptake for HIV COUNSELLING AND TESTING (HCT), to Market MEDICAL MALE CIRCUMCISION (MMC), to educate clients on Child Health Education (Nutrition, Infant & young Child Feeding And Women Health , to increase uptake for cervical & Breast screening, to conduct TB, EYE, BP/DIABETES screening as well as to exhibit a stall for our Pharmacy Department. Our objectives for this event was to increase life expectancy, promote a healthy lifestyle, de-crease the number of patients admitted in the Medical Wards and to improve on the Saving Mothers and Babies Programme. Our Main Messages of the Day were: TB CAN BE CURED, HIV IS CONTROLLABLE, MMC REDUCES HIV INFECTION RATE BY 60% Our sponsors for the Day were:COMPASS GROUP – Hospital Kitchen, COMPASS WASTE, SANLAM, CAPITEC BANK, VIRGIN ACTIVE, JOHNSON & JOHNSON, ENDOMED and Mrs Tasneem Gobind.(EDH Social Worker) The Day was broken up into two sessions: SESSION ONE: EXHIBITIONS, STALLS and EDUCATIONAL TALKS and SESSION TWO: Formal Programme with Guest Speakers, Msun-duzi Mayor, Councillor C,J. Ndlela, EDH Chairperson of the Board Mr M..L. Sikhakhane, De-partment of Health District Manager Mrs N.M. Zuma-Mkhonza and Reverend B.A.. Mkhize who did our Opening

Prayer.


Arrival at Aden Ab-dulle International Airport, Mogadishu, Somalia on 01 August 2011 Left:dietitians Lyndall Dibben and Sumaya Sooliman.

Pediatricians Dr Amith Ramcharan (Left) and Dr Medeshnie Annamalai

What were the conditions that you had to work under like? What were the different feelings you experienced when you ar-rived in Somalia ? What were the challenges that you had to face? What have you learnt /brought back with you that has changed your perspective on life? Anything you learnt that could be used at Edendale ?If you were given the opportunity to return to So-malia, would you? Why?

Six Questions were posed to our Local Heroes in Groups of two (Dieticians and Pediatricians), and here are the answers that we have received:

Lack of resources and skilled staff, poor sanita-tion and hygiene, bombed buildings and big pot holes. We only got to see patients for one day, yet we wanted to treat the patients for a month. Sadness and shock. We saw how poor and under developed the country is. There was poor infra-structure, yet the country has the potential to be beautiful but humans have destroyed it. See-ing people lacking the basic need of food was very sad. Lack of resources, poor hygiene, having to put our emotions aside and getting the job done, language barrier. Appreciate everything we have even our basic needs. Appreciate Edendale because we have the facilities to help and to see change. Flexible, adaptable, learnt to work with less resources, make the best with what we have, and to treat the patient in the best way possible and not to complain. Yes, because it is a humbling experience. It was hard work but we received a lot more than we gave. It was a life changing experience.

LYNDALL DIBBEN AND SUMAYA SOOLIMAN

Conditions were appalling. On the first trip we setup the clinics in a run down and bombed school. The streets were run down and buildings were bombed. Looking at the people and children, you feel a sense of helplessness and sadness. The challenges were numerous: no water, no electricity, no sanitization, no referral hospitals, no overnight facilities. You need to appreciate life and give, not because you receive in return. With our minimal resources, we were able to cope in Somalia. Conditions were not ideal. Back at Edendale we complain about the resources and a lack thereof but yet we waste so much. So use what we have and use it wisely. DR AMITH RAMCHARAN AND DR MEDESHNIE ANNAMALAI

Edendale Hospital and the KZN Department of Health are very proud of our staff who went to Somalia in their darkest hour, to assist them in their specialized fields of duties. WE ARE PROUD OF YOU!!!!

EXPERIENCE IN SOMALIA


Teen Clinic hosted their World Peace Day on the 21 September 2011. The ob-jective was to raise funds as well as to promote awareness about the pre-vention of HIV/AID’s. The clinic emphasized the im-portance of working to-gether by having mixed gender league to promote gender equality.

Above:Whizz Kids Health Academy Mixed Gender Team pose for a group shot.

Above:Maritzburg United with Dr N.Madlala and Mr Theo Mitchell(Marketing Co-ordinator)

Above:Whizz Kids United,Teen Clinic Staff, Whizz Kids United Mixed Gender Team, and Maritzburg United.

Above:Whizz Kids United IND-LAMU along with Phakamani Nguse

Above:Whizz Kids United IND-LAMU SONG and dance

Above:Nobuhle and Slindile baking Above:Phakamani and Lauren, staff from Whizzkids United.

Above:SR B.Madondo(Sister In charge) and Counsellor Phakamani Nguse


BACK WEEK ACTIVITIES: Medical wards, ICUs, Stores, Pharmacy and

X ray units were identified as the high risk

units due to the “job” involving a lot of physi-

cal lifting. Subsequently questionnaires were

sent to staff members regarding themselves

and any back/neck pain that they may ex-

perience. Despite the questionnaire being

kept short and as relevant as possible, there

was a poor return of them.

It was therefore decided that a short informa-

tive back care and posture awareness pres-

entation be run at the identified units. Post-

ers, pamphlets, pens and key rings were col-

lected from SAPS and distributed during

presentations. These presentations were

carried out by the physiotherapists and in-

cluded good posture, correct patient lifting

techniques and basic physiotherapy man-

agement of back pain.

In addition to the hospital activities, a pres-

entation was done at the Plessislaer FET

and Nursing College. The presentation was

well received by the tutors, lecturers and stu-

dents alike. There was a noticeable increase

in staff members requiring physiotherapy

treatment for their back pain, in the weeks

following Back week

2011.Recommendations for next year in-

clude involvement of the PRO, mass presen-

tation to hospital staff, face to face surveys

and reaching out further into the community.

During back week, Physiotherapists both in public

and private sectors were involved in activities aimed

at preserving the integrity of the back.

The activities involve teaching people in work

places, schools and social places. These presenta-

tions were carried out by the physiotherapists and

included good posture, correct patient lifting tech-

niques and basic physiotherapy management of

back pain.

Educating patients that suffer from back pain about

their pain, it empowers them by giving them a sense

of control over their pain and allows for better com-

pliance with home programs. The activities help in

individuals and communities to cope with their pain

and it brings up change in their behaviour.

To date the active role of physiotherapists during

back week shows them reaching out to the commu-

nity and educating them with regards to back pain

and more importantly the promotion of good back

posture as well as biomechanics, thus demonstrat-

ing the responsibility that physiotherapists have in

health promotion.

This year Annual Back week was held during the 5th to 9th September 2011. Here at the physiotherapy department, a team was selected to plan and co ordinate the Back week initiative.


Dental Health Month and School Health week was celebrated during the month of September 2011. A dental information board was de-signed and put together by the dental staff. This was displayed at the entrance of the hospital. A smaller information board was on display at the dental clinic. This year, rural schools in the Edendale catchment and referral areas were targeted as part of the outreach programme for the dental clinic. The areas visited were Edendale, Vulindlela, Richmond, Inkanyezini, Embo and Mid-ILLOVO. Fifteen primary schools were visited during this month. A total of 3564 learners were as-sessed and referral letters were issued to those learners that re-quired dental treatment. 5833 learners were given dental health education. Mrs U. Ramlall, Oral Hygienist, was assisted by the School Health Team, in each sub district. Advice was given to vendors about healthy alternatives to sweets and chips and practical advice was given to learners and teachers on how to prevent dental complica-tions. The Health Promotion con-cept was reinforced in all schools that were visited during the month of September. School tuck-shops were inspected and suggestions given to vendors at the schools about safe practices to be used when handling food. Vendors and tuck shop assistants were dis-couraged from selling cheap sweets, chips, alcohol and ciga-rettes.

KZN Oral Health in partner-ship with Colgate-Palmolive SA, Edendale Hospital Den-

tal Clinic and Edendale School Health Services

hosted and participated in commemorating Oral Health Month at Ndlelayabasha Pri-mary School in Willowfon-tain on the 19 September 2011. This event involved oral health screening for

learners, referral letters to those learners that required treatment as well as a den-tal display. A tooth brushing programme was instituted at the school. The Manager of

Oral Health Services, Dr Mthethwa, was also present

at the event.

Dental Health month proved to be extremely demanding and arduous due to the na-ture of the busy programme

formulated for this period. The distances travelled, the off

road terrain and the inclement weather made the week even

more challenging. These challenges were out weighed by the responses and feed-

back received from both stakeholders and the commu-

nities that were visited.

The Occupational Therapy Department hosted block

therapy sessions during the month of September for iden-tified children and their care-givers. These children were

accommodated for one week at a time in the Paediatric

ward. A comprehensive multi disciplinary team approach was instituted. The Dental Clinic assisted by providing toothbrushes to 15 children

identified by the Occupational Therapy department.

Thank you to the school

health teams from Vulindlela, Umkhambathini, Edendale

and Pietermaritzburg for their continued support. A thank

you also goes out to the den-tal staff for their commitment.

27 SEPTEMBER 2011


Heritage is a contemporary activity with far-reaching effects. It can be an element of far-sighted urban and regional planning. It can be the platform for political recogni-tion, a medium for intercultural dia-logue, a means of ethical reflec-tion, and the potential basis for local economic development. It is simultaneously local and particu-lar, global and shared. Heritage is an essential part of the present we live in--and of the fu-ture we will build.

HERITAGE-Heritage is the full range of our inherited traditions, monuments, objects, and cul-ture. Most important, it is the range of contemporary activities, mean-ings, and behaviours that we draw from them.

Above: Moulana Saleem, the Guest Speaker for the day. Below: Handing over of the awards for the EDH Sports day, by Ms Ncami Khumalo—EAP.

Above:Sombongangani Primary School kids ren-dered their performance of song and dance for the Heritage Day. Left:EDH Staff, Mpume and Group who rendered their Zulu Dance as part of entertainment for the day. Heritage Day function.

Above:Students from Sombongangani Primary School rendered their songs and dance. They had the crowd on their feet with their amazing performances.

Above:The audi-ence and the per-formers for the day. EDH staff paying attention to Muzi Thusi Pri-mary School who performed won-derfully and had the audience amazed.

ABOVE:EDH CHOIR IN ACTION


Top:Orthopaedic and sur-gical department who hosted the farewell party at the end of August 2011 Left:Mr D Naidoo and Jonathan listening to the speakers

Top:the farewell ritual. The gifts for Mr D. Naidoo. Bottom Left: The orthopaedics and surgical staff celebrating Mr D Naidoo’ stay at Edendale.

Above:MrsTA.Shange and Teen Clinic Crew having a party.

Sis Jabu Zulu and the Teen Clinic Crew, singing and dancing

Top: An Emotional Jabu wrapped in the blanket. Bottom:all the gifts she re-ceived.

Mrs ZSI Ndwandwe, Samke Mncube and Jabu Zulu ,at the main table enjoying the function

Left: all those that came to bid Mr D Naidoo good bye.

Staff enjoying themselves at Jabu’s Farewell

Mrs T.P. Mngomezulu reads out her farewell card with well wishes

FAREWELL TO YOU BOTH. ALL THE BEST IN YOUR FUTURE EN-DAVOURS.

Mrs J. Zulu went to London in June 2011 with the aim of gaining more knowledge and shar-ing her experiences regarding Teen Clinic and the services offered. She did her presentation at the first Transitional Clinic for Adolescence. The first of its kind, in the entire of Britain.


Miss Xolile Mpofana– NHLS (LAB MANAGER) Qualifications : ND & B. Tech degree in Biomedical

Technology; currently completing MDP.

Achievements: The lab has sustained good Turn around Time for all Priority Programmes i.e. CD4’s, TB and a

great improvement on Viral Load TAT that is currently at 96%.

Thanks to the Edendale Laboratory team: They have wel-comed me with open arms; their co-operation and sup-port to share my goals to take our Lab to new heights is

remarkable. My goal is to improve TAT for all tests, to assist doctors and nurses to be able to improve patient care and man-

agement. I am positive about my future at Edendale and looking

forward to building a wonderful career.

MR RUNGASAMY NAIDU- SYSTEMS MAINTENANCE ENGINEER

Qualification: Diploma in Electrical Engineering (Heavy Duty)

Work experience: 1 Year at Addington Hospital as an Engineering Service Manager, 6 Years at St Aidan’s Hospital as an Artisan Supervisor.

My stay at Edendale so far has been challenging, but I am enjoying my job. The staff are absolutely wonderful

towards me and support me in all my efforts. I intend to take Edendale Hospital to the next level. To make it a model institution in terms of Maintenance.

Ms S. M. X Zibula Pharmacy Manager Edendale Hospital

Qualification: Degree in Pharmacy Work Experience: Worked at Christ the King Hospital,

Charles Johnson Memorial, Northdale Hospital. she also worked at Provincial Pharmaceutical Supply as the Assis-tant Manager: Pharmaceutical Services from 2006 to 2011. I came to Edendale to lead the Pharmacy Department im-plement higher levels of service for our customers. I be-lieve in quality care and in making a difference in my pro-fession, thus giving patients the best care possible. I want to give back all that I have learnt over the years and help this heavily burdened community with excellent pharma-

ceutical care. With my team we wish to have a happy, skilled and effi-

cient Pharmacy Department.


WARD 2F

“I would like to comment on the excellent service, my son Justin who is 10 years received while in hos-pital. He came in for an appendicectomy and was at-tended to on arrival and constantly monitored. The theatre staff were also very good and allowed to stay with him up to the time he went in for the sur-gery and called me when he came out and allowed me to stay with him in the recovery room. Special men-tion to Lauren who was excellent with Justin and made him feel relaxed and safe throughout. A big thank you to all the sisters and nurses in 2F as well. He received excellent care and they made him feel at home in their care,

I would recommend this hospital to everyone and would come back anytime,”

Lady Fair Thulisile- mother-“I would like to thank you. The way you have treated us was so wonderful, even the donation you have given us was highly appreciated.” “Day shift was excellent, night-shift was excellent, hospitality was also excellent. Sisters and nurses were kind and hardworking. May god bless you all and enjoy your lives.”

Mjilo Family from Entembeni Location came to EDH , Mrs E Ndlovu then assisted them immensely and sympathized with the family. The family wants to thank her and appreciate what she has done for them. God bless her! Priscilla Ncamsile received very good service at the EDH Mortuary. The clerks were very good and very helpful, especially the supervisor, Mrs Ernestine Ndlovu. She wants to thank the mortuary staff for been so helpful and for carrying out their duties so willingly.

“On behalf of the Ndlovu and Nkabinde family this is our heartfelt appreciation regarding the manner and care you have demonstrated when our mother was in your ward. Both day and night teams were exceptionally wonderful toward her. Keep it up. This gives hope to our new admin. Viva comrades nurse viva!”

“I am Miriam Dlamini, I came here in need of help but when I left I was so happy because of the love and assistance I received from M E Ndlovu. She is so patient, soft hearted and humble.”

I am Ningi Khumalo. I would like to thank all the staff at C ward. While I was here at the hospital, they helped me a lot when I was very sick. I couldn’t even walk but they assisted me. Thank you very much. God bless you all.”

5B1:I was here from the 25 June to 15 July so I want to comment and thank you for your work and participation to-ward my care. I was sick but you took care of me in an ex-cellent way Sister Madlala, Cebekhulu Queen Ngcobo and others. I say keep it up and do what you did for me, to oth-ers. Thank You. Nompumelelo Magwaza

3F STAFF:The staff nurses are active especially those that were working on 26 SEPT. I thank Sister Majola. Please continue with your style of working. You make a differ-ence. Philile Philasande Madlala


APRIL COMPLAINTS RECEIVED TOTAL: 31 COMPLIMENTS TOTAL: 34 SUGGESTIONS TOTAL: 2

JUNE COMPLAINTS RECEIVED TOTAL: 12 COMPLIMENTS TOTAL: 40 SUGGESTIONS TOTAL: 2

Below is an email we received from a very happy and satisfied client:

MAY COMPLAINTS RECEIVED TOTAL: 14 COMPLIMENTS TOTAL: 34 SUGGESTIONS TOTAL: 4

JULY COMPLAINTS RECEIVED TOTAL: 6 COMPLIMENTS TOTAL: 22 SUGGESTIONS TOTAL: 2

AUGUST COMPLAINTS RECEIVED TOTAL: 7 COMPLIMENTS TOTAL:31 SUGGESTIONS TOTAL: 2

From: Noh Anachunam [[email protected]] Sent: Tue 9/27/2011 10:10 AM To: Mncube Samke Subject: Compliments for a change Good morning My name is Noh on Sunday 2011/09/25 I took my 99 yr old Gogo to Edendale hospital she was not feeling well, I CAN'T KEEP QUIET ABOUT HOW AMAZED I WAS OF THE EXTRA ORDINARY SERVICE WE'VE RECEIVED AND OF WHAT I OBSERVED AROUND THE HOSPITAL because we also took her to x-ray where we received yet another good service not to mention the ward 4F where she was admitted when we got to the ward she had messed herself ,aunt and I offered to clean her (Gogo) the sister told us no and she did it herself (the sister), when we left the hospital I was worried whether she will be fed or not since she can't feed nor bath herself but when we got to her yesterday she told us she had eaten the lady sleeping on the bed next to her confirmed that one of the sisters had fed her and had a bath, but I must say the service we received was something I never ex-pected from a state hospital. KEEP IT UP GUYZ ,IM PROUD OF THE STAFF OF EDEN-DALE HOSPITAL. as I email you now she is still in hospital I phoned this morning to check on her, the sister who answered the phone told me to hold on she went and checked on her and told me she was being fed porridge (her favorite meal). Our main concern as a family was she has never been admitted in hospital before she has always been under the care of aunty (her daughter), but we as a family we would like to thank you and your staff. (I DON'T HAVE A FRIEND NOR A RELATIVE WHO WORKS AT EDENDALE HOSPITAL who did me a favour) It’s a pity because yesterday morning I phoned the local news paper to publish my story but they were not interested, but I did tell them that if it was a complaint \bad service) they would have put it on the front page. Kindly forward my email to the office of Minister of Health, they need to know of your good service not only the complaints. Thanks Sthokozile Ndlovu

SEPT COMPLAINTS RECEIVED TOTAL: 10 COMPLIMENTS TOTAL: 49 SUGGESTIONS TOTAL: 2

17 SEPTEMBER 2011


LEFT:SOCCER TEAM AND EDH SYSTEMS TEAM .RIGHT: MR S.KUBHEKA HANDS OVER THE FLOATING TROPHY TO THE WINNERS.

LEFT:SOCCER TEAM TAKE PIC. RIGHT: MR S.KUBHEKA GIVES THE WINING TEAM THEIR MEDALS.

LEFT:EVERYONE HAVING A GOOD TIME.RIGHT:SERIOUS CHESS PLAYERS HARD AT THE GAME.

LEFT:THE EDH TEAM HAVING FUN.RIGHT:GAME OF TUG-OF-WAR.

“make me look like a hospital. ngenze ngibukeke … · 2015-05-19 · cervical & breast...

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