ANZ TRANSACTIVE - MOBILE for iPhone and Android

SIMPLIFYING AND CONNECTING YOUR TRANSACTION BANKING

USER GUIDEGLOBAL | JULY 2015

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TABLE OF CONTENTS

CONTENTSIntroduction 3

About ANZ Transactive - Mobile 4

Getting Started 5

Getting Started - Administration 6

Downloading ANZ Transactive - Mobile 7

Logging on to ANZ Transactive - Mobile 8

Home Screen 10

Navigation 11

Viewing Account & Transaction Information 12

Approving Transactions 13

Viewing Transaction Details 15

Rejecting a Transaction 16

Releasing Payments (from AU & NZ Domiciled Accounts) 17

Signing & Releasing Payments (from AU & NZ Domiciled Accounts) 18

Get Rate (for payments from AU & NZ Domiciled Accounts) 19

History Feature 21

Linking Contacts & Initiating a Call 22

Mobile App Settings 23

Need More Help? 25

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INTRODUCTION

PURPOSEThis User Guide is designed to assist you with completing common tasks on the ANZ Transactive – Mobile App.

This guide will be updated with new functionality and information when necessary. Please ensure you regularly check the available version to ensure you have the most up-to-date copy.

ANZ TRANSACTIVE RESOURCE CENTRALAll ANZ Transactive - Mobile resources are available online to ensure that we are constantly providing you with the latest information.

Visit the Resource Central site to access all the ANZ Transactive – Mobile resources including this User Guide, a Getting Started Guide, and Frequently Asked Questions (FAQs).

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ABOUT ANZ TRANSACTIVE - MOBILE

WHAT IS ANZ TRANSACTIVE - MOBILE?ANZ has developed a Mobile App that seamlessly integrates with and acts as an extension of your ANZ Transactive web-based solution.

With ANZ Transactive - Mobile you can:

> Check real time account balances

> View account transactions

> View recent payment and trade transaction history*

> Approve and reject payments and trade finance transactions

> Securely release payments and trade finance transactions using a Pin Pad Security Token

> Obtain a dynamic FX rate for cross currency payments using a Pin Pad Security Token**

SECURITYANZ employs a range of security measures including data and transport encryption, time-out safeguards, the ability to log out by simply selecting your home button and password lock- out (after 3 consecutive incorrect attempts).

SUPPORTED DEVICESANZ Transactive - Mobile is compatible with:

> iPhone1, iPad1 and iPod touch1 mobile digital devices (running iOS version 6 or later).

> Android mobile devices running version 4.0 (Ice Cream Sandwich) or later of the Android™ operating system.

* Available for Trade and APEA transactions only

** Available for cross-currency payments funded from an AU or NZ domiciled account only. 1 iPhone, iPad and iPod touch are trademarks of Apple Inc.

™ Android is a trade mark of Google Inc.

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GETTING STARTED

GETTING STARTEDTo use ANZ Transactive – Mobile on your mobile device, please ensure that:

> Your ANZ Transactive and/or ANZ Transactive Trade Administrator has enabled your User ID to access mobile functionality (Refer to the Administrators section below for further information).

> You know your ANZ Transactive:

> User Group (if applicable)

> User ID

> Password

> You have your Pin Pad Security Token (Trade and APEA users only)

Log on to ANZ Transactive - Mobile using the appropriate log on method from table below.

If you are unaware of your logon details, please check with your ANZ Transactive and/or ANZ Transactive Trade Administrator or contact the ANZ Transactive Helpdesk.

WEB BASED LOG ON METHOD

CAN I LOG ON TO ANZ TRANSACTIVE - MOBILE WITH MY EXISTING LOG ON METHOD?

WHAT FEATURES ARE AVAILABLE TO ME ON ANZ TRANSACTIVE - MOBILE?

LOG ON INSTRUCTIONS

CASH MANAGEMENT TRADE

Password Only User

Yes AU/NZ domiciled Accounts: > Account Balances > Payment Approval > Payment Rejection

N/A Enter the Log on credentials you normally use to access the ANZ Transactive web-based solution.

Smartcard or Smart USB Key User

No N/A N/A Contact your ANZ Transactive and/or Transactive Trade Administrator to obtain a Password or Vasco Token.

Vasco Pin Pad Security Token User

Yes AU/NZ domiciled Accounts: > Account Balances > Payment Approval > Payment Rejection > ‘Get Rate’ Feature > Payment Release > Transaction Signing

Asia/Pacific domiciled Accounts: > Account Balances > Payment Authorisation > Send for Repair > Transaction Signing > Recent Payment History

> Trade Transaction Approvals > Send for Repair > Transaction Signing > Recent Trade Transaction

History

Enter the Log on credentials you normally use to access the ANZ Transactive web-based solution. You will then be prompted to enter your Token One Time Password (OTP)

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GETTING STARTED - ADMINISTRATION

ADMINISTRATORS: ENABLING USER ACCESS TO ANZ TRANSACTIVE -MOBILETo enable mobile functionality for your users, you will need to log into the web-based solution:

FOR CLIENTS USING ANZ TRANSACTIVE - AU & NZ

> Select Admin -> Users -> View -> Modify

> Select the user you wish to grant ANZ Transactive – Mobile access

Note: If a user holds a Smartcard or Smart USB key, you will need to create a new Password for the user, then confirm the New Password (See across for ANZ Transactive Password Standards).

> Tick the ‘Mobile’ check box and click ‘Update’

> A second Administrator may then need to approve these changes

Notes:

> Roles, entitlements and transaction limits within the Mobile App will directly reflect your web-based permissions.

> User access to the Mobile App can also be revoked leveraging the above process. Simply uncheck the ‘Mobile’ checkbox and click ‘Update’.

FOR CLIENTS USING ANZ TRANSACTIVE - GLOBAL > Select the ‘Admin’ tab

> Select the user you you wish to grant ANZ Transactive - Mobile access

> Right click and select ‘Edit’

> Scroll down to the ‘Application’ section and click ‘View/Edit Entitlements’ to the right of the applications table (this will take you directly to the user profile in the ‘ANZ Transactive - AU & NZ’ application)

> Tick the ‘Mobile’ check box and click ‘Update’

> A second Administrator may then need to approve these changes

FOR CLIENTS USING ANZ TRANSACTIVE - TRADE OR ANZ TRANSACTIVE - APEA

> Select Reference Data -> Users

> Select the User ID you wish to grant ANZ Transactive - Mobile access

Note: Users must have a Vasco Pin Pad Security Token to access ANZ Transactive - Mobile for Trade and APEA Account features.

> Scroll down to section 2 - Security

> Select “Yes” in the Enable Mobile Banking Access section

> Press Save and Close.

Notes:

> Security profiles and transaction limits within the Mobile App will directly reflect your web-based permissions.

> User access to the Mobile App can also be revoked leveraging the above process. Simply select “No” in the Enable Mobile Banking Access section and press save and close.

ANZ TRANSACTIVE PASSWORD STANDARDS > Must contain a minimum of 8 characters

> Must include a minimum of 2 alphabetical characters, one upper case, one lower case

> Must include a minimum of 2 numerical characters

> Must not be the same as any of the previous 13 passwords

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DOWNLOADING ANZ TRANSACTIVE - MOBILE

DOWNLOADING ANZ TRANSACTIVE - MOBILE FOR iPhone AND iPadThe ANZ Transactive - Mobile App is available for download from the App Store2.

To download the Mobile App to your mobile device:

> Select the ‘App Store’ icon from your mobile device

> Select the ‘Search’ option from the menu located at the bottom of the screen

> Search for ‘ANZ Transactive’3

> The search results will return the ‘ANZ Transactive’ App (provided by ‘ANZ Banking Group Limited’)

> Select the ‘ANZ Transactive’ App

> Select the ‘Free’ button and then the ‘Install App’ button to proceed with the download

> You may be prompted to enter you Apple ID password to complete the download4

> Once complete, the ‘Transactive’ App will appear on your Apple home screen

DOWNLOADING ANZ TRANSACTIVE - MOBILE FOR ANDROIDThe ANZ Transactive - Mobile App is available for download from Google Play™.

To download the Mobile App to your mobile device:

> Select the ‘Play Store’ icon from your mobile device

> Select the search option at the top of the screen and enter ‘ANZ Transactive’3

> The search results will return the ‘ANZ Transactive’ App (provided by ‘Australia & New Zealand Banking Group Limited’)

> Select the ‘ANZ Transactive’ App and then tap the ‘Install’ button

> You will be advised of all the permissions the ANZ Transactive - Mobile App requires in order to install. Please review and tap the ‘Accept’ button to proceed with the download4.

> Once complete, the ‘Transactive’ App will appear within your list of Apps.

Note: If you would like the App to be available on your home page, simply tap and hold your finger over the Transactive App for 2 seconds, then drag it onto your home screen.

2 App Store is a service mark of Apple Inc.

™ Google Play is a trademark of Google Inc.3 The ANZ Transactive - Mobile App will only available from the App Store and Google Play Store in supported countries. For a list of supported countries, please contact your ANZ

representative. You will require an Apple ID or Google Account registered in the supported country to find and download ANZ Transactive - Mobile.4 Please note that in downloading and using the Mobile App, you may be subject to your relevant mobile data-usage plan stipulated by your mobile telecommunications

provider. In turn, any potential charges in this regard are solely your responsibility

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LOGGING ON TO ANZ TRANSACTIVE - MOBILE

LOGGING ON TO ANZ TRANSACTIVE - MOBILE:Before proceeding, please ensure you have read the ‘Getting Started’ section of this User Guide.

To log on to the ANZ Transactive - Mobile App, initially you will need to complete the registration wizard:

> Select ‘Get Started’

> Confirm whether you have been issued with a Pin Pad Security Token

> Confirm whether you normally enter your User Group number when logging onto the web-based solution from a computer.

Note: Not applicable to Trade or APEA users.

> Then enter your User Group number (if applicable), User ID and your associated Password (Refer to the ‘Getting Started’ section for more information on which password to use).

> For access to Trade and APEA features, you will be required to enter your Token OTP.

Notes:

> To enable full access to all available features within the Mobile App, enter your Token OTP when requested.

> If you proceed with User ID and Password only, Trade and APEA features will not be available.

> Once you have logged on successfully, you will only be requested to enter your password and Token OTP (if applicable) in future when you return to the Mobile App.

Registration Screen - AU/NZ (With User Group)

Registration Screen without User Group OTP Step-Up or continue with limited options

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SWITCH USER > Returning users will only be prompted to enter their Password and OTP (if applicable). However, different users are able to log in to the Mobile App using the same device.

> To do this, simply select the ‘Switch User’ button to return to the initial registration wizard.

> Another user can then log on with their logon credentials.

LOGGING ON TO ANZ TRANSACTIVE - MOBILE

Switching a User

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HOME SCREEN

HOME SCREEN > The home screen appears after log on and provides immediate visibility of your favourite accounts and access to features including accounts, approvals, releases and rates.

Notes: Some features may not be accessible if you have not been entitled to them by your Administrator.

In order to access the Releases and Rates screens, you will require a Pin Pad Security Token

FAVOURITE ACCOUNTS > You can select up to three favourite accounts to appear on your home screen. This will give you visibility across these accounts and their latest balance immediately after log on.

> To configure your favourite accounts, select the settings cog icon near the top right corner or navigate to settings via the slide out menu.

> Select the star icon next to the accounts you want to see on the Home screen.

> Select the save button to update any changes.

Home Screen

Configure Favourite Accounts

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NAVIGATION

NAVIGATION > You can navigate through the app by selecting the menu icon in the top left corner and tapping the menu item you wish to view.

Note: The menu will only contain items to which you are entitled via the web-based application.

To access the releases and rates features, you will require a Pin Pad Security Token.

Slide-out menu navigation

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VIEWING ACCOUNT & TRANSACTION INFORMATION

VIEWING ACCOUNT BALANCES AND TRANSACTIONS:

> Once you log on to ANZ Transactive - Mobile, navigate to the accounts screen by tapping the accounts icon or via the slide out menu.

> This screen will display a list of your accounts and their associated latest balance, grouped by currency.

> Select an account to view further account information.

> You can then select to view the account’s current day and prior day transactions.

> When viewing account transactions, you can use the search feature to quickly find a transaction by typing keywords or numbers.

Notes:

> The accounts screen will initially display 10 accounts. Scroll down to continue loading the subsequent accounts.

> Some account balances may appear blank if the balance is not available.

> Current day and prior day transactions will each display up to 200 transactions.

> Prior day transactions are applicable to AU/NZ domiciled accounts only

> You can personalise the accounts that appear on your accounts screen via the settings menu. Refer to the ‘Mobile App Settings’ section in this User Guide for further instructions.

Accounts Screen

Current Day Transactions

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APPROVING TRANSACTIONS

APPROVING A TRANSACTION > When logged on to the Mobile App, navigate to the approvals screen by tapping the approvals icon or via the slide out menu.

> A list of transactions that you are entitled to approve are displayed, grouped by transaction type.

Note: This screen will display the latest 100 transactions awaiting approval.

> To view details for a specific transaction you need to tap the item.

> Select the check box next to each item you wish to approve, and select the ‘Approve’ button at the bottom of the screen.

Note: You can tick and approve multiple transactions at one time.

> An approval confirmation message will be displayed. Select ‘Yes’ to confirm the approval of the transactions.

SIGNING TRANSACTIONS WITH YOUR TOKEN > You will be required to sign most transactions with your token as part of the approval process.

> For Payments from your AU & NZ domiciled accounts, the signing process will occur during the Release step. Please refer to the section “Signing and Releasing a Payment (AU & NZ Domiciled Accounts Only)”

> For Trade Transactions and other Payments refer to the below.

> Upon tapping the ‘Yes’ button on the previous screen, a list of all the transactions you selected to approve with the associated transaction details will be displayed.

TOKEN SIGNATURE (SIG):

If you are required to enter a Token Signature;

> A Token Entry value will be displayed below the transaction summary on the same screen.

> Enter the Token Entry value into your ANZ Security Token to obtain the Token Signature (following the instructions on the screen). The signature generated on your ANZ Security Token will then need to be entered into the ‘Token Signature’ field on the Mobile App.

Note: You have 60 seconds to perform this step after the Token Signature has been generated by the token.

ONE TIME PASSWORD (OTP)

If you are required to enter a One Time Password:

> Produce the One Time Password on your token by following the instructions on the screen

> Enter the OTP code into the field in the Mobile App.

> Tap the ‘Submit’ button to complete the transaction approval and send to the bank for processing.

Note: You have 60 seconds to perform this step after the OTP has been generated by the token.

Payment Approval list

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APPROVAL RESULTS SCREEN > The approval results screen will appear confirming the transaction’s status.

The various status categories include:

Approved: Transaction has been successfully approved. Once approved, the transaction will disappear from the approvals screen.

Failed: This will occur if there is an issue approving the transaction. The transaction will return to the approvals list in an unapproved state.

Approval Results screen

APPROVING TRANSACTIONS

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AU Domestic Payment

Payees

VIEWING TRANSACTION DETAILS

VIEWING TRANSACTION DETAILS > You can view details for a transaction from either the approvals, releases or rates screens.

> Once you locate and select the transaction, the relevant details will then be displayed.

> You can select to view the beneficiary/payees or the audit history by selecting the tabs at the top of the screen.

Note: For Payments, the payee/beneficiary tab will change depending on the payment type.

> You can also approve or reject a transaction from within the details screen by tapping on the relevant button at the bottom of the screen.

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REJECTING A TRANSACTION

REJECTING A TRANSACTION > Rejecting a transaction can by done using the “Reject” or “Send For Repair” button. To do this, navigate to the approvals screen via the slide out menu, locate the transaction you wish to reject/send for repair and tap on it.

> Once in the required transaction, select the “Reject” or “Send for Repair” button at the bottom of the screen.

> You will then be prompted to choose a predefined reason for performing this action (e.g. Duplicate Entry). Alternatively you can specify a custom reason, by selecting the ‘Other Reason’ option.

> When sending transactions for repair, you will be provided an option to notify other users of this action. Simply select the users you would like to notify or alternatively tap the “Skip” button to proceed with the action without notifying any users.

REJECTION RESULTS SCREEN > The results screen will appear after rejecting the transaction to confirm whether the action was successful.

> The various status categories include:

Rejected: The transaction has been successfully rejected. Once rejected, the transaction will disappear from the approvals screen.

Sent for Repair: The transaction has been successfully sent for repair. The transaction will disappear from the approvals screen.

Failed: This will occur if there was an issue rejecting the transaction. The transaction will return to the approvals list in an unapproved state.

Rejecting a Payment

Rejection Results Screen

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RELEASING PAYMENTS (FROM AU & NZ DOMICILED ACCOUNTS)

Note: The Release feature will only apply to payments involving your AU & NZ domiciled accounts.

VIEW PAYMENTS AWAITING RELEASE > When logged on to the Mobile App, navigate to the release screen by tapping the releases icon or via the slide out menu.

> This will display all payments that you are eligible to release.

Note: You can view the payment details and associated audit history prior to releasing, by tapping on a payment.

> Select the check box next to each payment you wish to release, and tap the ‘Release’ button at the bottom of the screen. You are able to release multiple payments at one time.

Note: The release screen will only be visible to users who have logged on as a Token User and are entitled to release payments.

RELEASE VALIDATION

> When you select the ‘Release’ button, the selected payments will be validated and you will be presented with an interim validation screen.

> This will display a summary of the payments and will advise you of any payments requiring additional acceptance (i.e. acknowledge a late lodgment fee etc.).

Note: Only payments with warning messages will need a further acknowledgement from the user in order for them to carry forward to the signing stage. i.e. Payments in the Signature Required status will automatically carry forward to the signing screen.

> Tap the ‘Sign’ button at the bottom of the screen to sign all visible payments.

Payment Release list

Release Validation list

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SIGNING & RELEASING PAYMENTS (FROM AU & NZ DOMICILED ACCOUNTS)

Note: The Release feature will only apply to payments involving your AU & NZ domiciled accounts

SIGNING PAYMENT > Once tapping the ‘Sign’ button on the previous page, the Mobile App will display a list of all the payments you selected to release with the associated payment details.

> You will then be required to enter a Token Signature. This field will be located below the payment summary on the same screen.

> Enter the Token Entry value into your ANZ Security Token to obtain the Token Signature (following the instructions on the screen). The signature generated on your ANZ Security Token will then need to be entered into the ‘Token Signature’ field on the Mobile App.

> Tap the ‘Submit’ button to release the payment for processing.

Note: You have 60 seconds to perform this step after the Token Signature has been generated by the token.

RELEASE RESULTS SCREEN > Once the payment has passed signing, a confirmation screen will be displayed advising if the payments were successfully released to ANZ for processing.

Note: If the payment is cross-currency, an exchange rate may also be required (see the Get Rate process).

Payment Signing

Payments Released

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GET RATE (FOR PAYMENTS FROM AU & NZ DOMICILED ACCOUNTS)

Note: The Get Rate feature will only apply to cross-currency payments funded from an AU or NZ domiciled account.

ACCESSING THE RATES SCREEN > When logged into the Mobile App, navigate to the rates screen by tapping the rates icon or via the slide out menu.

> Your One Time Password (OTP) will be requested5. Follow the instructions on the screen to generate your OTP.

Notes: You have 60 seconds to perform this step after the OTP has been generated by the token.

The rates feature will only be visible to users who have logged on as a Token User and are entitled to ‘Get Rate’ functionality.

VIEW PAYMENTS AWAITING A RATE > After entering your OTP, the Mobile App will display all the eligible payments awaiting an FX Rate.

> Payments awaiting a rate will be grouped by currency pair.

> The amount displayed will be the value that ‘needs a rate’ (not the full payment amount).

> You can tap on a payment to view the payment details prior to obtaining a rate.

Note: You cannot request a rate from this screen; you must tap on a payment first.

Rates

Payments Awaiting Rates

5 An OTP may not be requested if you entered it when logging on to the mobile app.

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GET RATE (FOR PAYMENTS FROM AU & NZ DOMICILED ACCOUNTS)

PAYMENT DETAILS > For payments requiring an FX rate, you will be able to view the ‘Total Payment Amount’ along with the ‘Amount Requiring a Rate’.

> You can request a dynamic rate for the payment from this screen by tapping the ‘Get Rate’ button.

Note: You can only request an FX rate for one payment at a time.

REQUEST A RATE > Once you select to get a rate for a particular payment, the dynamic rate will be displayed.

> You will have the option to ‘Trade’ or let the quote time out.

> To accept the rate you will need to tap on the ‘Trade’ button at the bottom of the screen. Once complete, you will be presented with a confirmation message.

> If successful, the payment will then be removed from the list of payments displayed on the rates screen.

If you wish to view the payment after this, you will need to log into the web-based solution.

Rates

Trade Rate

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HISTORY FEATURE > The Mobile App provides the ability to look at recent transactions. This feature is available for Trade and APEA transactions only.

> When logged on to the Mobile App, navigate to the History feature by tapping the History icon on the Home screen or via the slide out menu.

> This feature will initially display transactions that have been actioned over the last 7 days, allowing you to view the latest status of each item.

Note: The list will not include transactions that are currently in a “Started” status or those that are no longer active.

> Simply tap on a transaction in the list to view further details about the item.

ADVANCED SEARCH > You are able to perform an advanced search from within this feature to request transactions from a different date range, as well as a particular transaction status or transaction type.

> To perform an advanced search, select the in the search bar.

> Enter your filter criteria:

> Transaction Type

> Transaction Status

> Date range

> Finally, tap the Search button to perform the search.

> The Mobile App will then display a list of transactions that match your filter criteria.

HISTORY FEATURE

History Feature

History - Advanced Search

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LINKING CONTACTS & INITIATING A CALL

LINKING A CONTACT / INITIATING A CALLYou are able to associate other ANZ Transactive users to phone contacts stored on your mobile device.

This allows you to initiate a call to the ANZ Transactive user from within the Mobile App6.

> When viewing the audit history of a transaction, select the add contact icon next to the user you wish to link to your address book.

> Locate and select the contact from your address book.

> Once linked, a call icon will appear beside that user.

> To initiate a call to the contact, tap the call icon.

> A confirmation message will appear displaying the phone number you are about to dial.

> Select ‘Yes’ to proceed with making the call, or the ‘No’ button to return to the previous screen.

Notes:

> While the Mobile App provides the ability to integrate with your contacts stored on your device, ANZ will not in any way access or store your address book information.

> Making a call from within the Mobile App will terminate your app session. You will be required to authenticate yourself again when you return to the Mobile App.

6 The calling feature is only supported on mobile digital devices that can initiate voice calls.

Payment History

Making a Call

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MOBILE APP SETTINGS

SETTINGSTo access the app settings, select the ‘Settings’ option from the slide out menu. You will then be able to:

> Configure which accounts display on your home screen and on your account screen,

> Manage your linked contacts,

> Formally log out of the Mobile App,

> Access the quick reference guide, and

> Change the language within the Mobile App. The supported languages include English, Japanese, Simplified Chinese, Traditional Chinese and Vietnamese.

Notes:

> By accessing the quick reference guide, your application session will terminate and you will be required to log back in.

> Pressing your home button on your device will exit the Mobile App. Similarly, backgrounding the application will also securely log you out.

CONFIGURE ACCOUNTS LISTThe ANZ Transactive - Mobile App allows you to personalise which accounts appear on your home page and on your accounts screen.

> From the settings menu, select ‘Configure Accounts List’.

> This will display a list of the accounts you are entitled to view, in alphabetical order.

> The star icon determines which accounts appear on your home screen.

Note: Up to 3 favourite accounts can be selected

> The eye/checkbox icon determines which accounts are visible on the accounts screen.

> Tap the ‘Save’ button at the top of the screen to update the changes.

Settings

Configure Account List Screen

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MOBILE APP SETTINGS (CONT’D)

MANAGE LINKED CONTACTSThe Mobile App allows you to associate other ANZ Transactive users to phone contacts stored on your mobile device. (Refer to the ‘Linking Contacts’ section for further information)

Once contacts are linked to your address book, you can manage and unlink contacts. To do this:

> From the settings menu select ‘Linked Contacts’.

> This will display a list of contacts that you have already linked in the Mobile App.

> To unlink a contact, simply select the unlink icon next to the contact name.

> The unlink icon will automatically change to the add contact icon

Note: You can elect to link this contact again by selecting the add contact icon and selecting a contact from your address book.

Linked Contacts

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NEED MORE HELP?If you have additional queries, please refer to the ANZ Transactive - Mobile FAQ’s located via www.anz.com/ANZTransactiveResourceCentralAlternatively, for further assistance please contact:

> Australia133 199 (Mon to Fri, 6am – 12am Melbourne Time)

> New Zealand0800 800 760 (Mon to Fri, 8am - 2am New Zealand Time)

> International+61 3 9601 1200 (Mon to Fri, 6am - 12am Melbourne Time) or +64 4 473 0358 (Mon to Fri, 8am - 2am New Zealand Time)

> Cambodia Phone: +855 23 999 255 Hours: 8am to 5pm Monday to Friday *Please dial + if on mobile or country access code as a prefix, toll free still applies

> ChinaPhone Toll Free from China: China Unicom: 400 821 8030 China Telecom: 400 651 9920 International access (Toll): +65 6637 7677 Hours: 6am Monday through to 6am Saturday inclusive

> Fiji Phone: Toll Free from Fiji 008 002 150 International access (Toll): +65 6637 7680 Hours: 8.30am Monday through to 8.30am Saturday inclusive

> Hong KongPhone Toll Free from Hong Kong: 8009 08916 or 3013 4527 International access (Toll): +65 6637 7677 Hours: 6am Monday through to 6am Saturday inclusive

> India Toll Free from India: 0008 006 103283 or 0008 006 101008 International access (Toll): +65 6637 7671 Hours: 6am Monday through to 6am Saturday inclusive

> Japan Phone Toll free*: 0120-870-289 from Japan or Ph: 81-3-6212-7604 *Please dial + if on mobile or country access code as a prefix, toll free still applies

> Laos Phone: +65 6637 7676 or +65 6637 7678 Hours: 6am Monday through to 6am Saturday inclusive

> Papua New Guinea Phone: Toll Free from PNG: 1801 444 or 000861174 International access (Toll): +65 6637 7679 Hours: 6.30am Monday through to 8am Saturday inclusive

> Philippines Phone: Toll Free from Philippines: 1800 165 10778 International access (Toll): +65 6637 7678 Hours: 6am Monday through to 6am Saturday inclusive

> Singapore Phone: 1800 622 7230(Toll free)International access (Toll): +65 6637 7674 or +65 6637 7939 Hours: 6am Monday through to 6am Saturday inclusive

> Taiwan Phone: +88 62 8722 5090 Hours: 8.30am - 7pm, Monday - Friday, (excludes public holidays).

> ThailandPhone: 001 800 441 2533 (Toll free) or +66 2787 3371 (Toll)International access: + 65 6637 7670 (Toll)Hours: 6am Monday through to 6am Saturday inclusive

> United Kingdom Phone: 08009178390International Access (Toll): + 65 6637 7682Hours: 6am Monday to 6pm Friday inclusive

> United States Phone (New York): 8444609517International access (Toll): +65 6637 7681Hours: 6am Monday to 6pm Friday inclusive

> Vietnam Phone Toll Free from Vietnam: 120 65239 International access (Toll): +65 6637 7672 Hours: 6am Monday through to 6am Saturday inclusive

NEED MORE HELP?

OPEN SOURCE SOFTWARE

The ANZ Transactive – Mobile App for iPhone & iPad contains open source code and ANZ is required to restate the following in relation to the relevant open source code:Copyright (C) 2007-2011 Stig Brautaset. All rights reserved.Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the author nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.The ANZ Transactive – Mobile App for Android contains open source code and ANZ is required to restate the following in relation to the relevant open source code: Copyright 2013 Apache Software Foundation Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at: http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

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