anthony visagie cv
TRANSCRIPT
“I believe my work is an extension of myself; my passions may change but my work will always provide the ultimate satisfaction.”
Position Applying For CIC Back up Team Leader
Current Salary 12500 p/m
Availability 1 month
Anthony Visagie
Nationality : South African
I am logical and analytical, I am an ingenious thinker and long-range planner and good at anything that requires rapid reasoning. I am resourceful and action-oriented person who lives for the future by making every moment count. I enjoy work that involves moving projects forward and embrace change readily where I can then bring direction and realism. I exhibit boundless energy and have the ability to perform a number of roles simultaneously. I have a drive for tangible accomplishment and correctness and always lean towards perfection.I am responsible and faithful to my commitments and obligations, I tend to take change of any situation which I find myself in, I am a highly practical person and generate fast results. I am at my best when planning ahead and taking action. I always look for ways to improve myself and the team’s performance, I encourage my team to compete and will not allow others’ failings to prevent the team’s success overall, I see myself as a pillar of strength to my colleagues..
KEY COMPETENCIES AND SUMMARY OF SKILLS Creative problem solving abilities A team player with the ability to listen, to motivate
and organize others Self-motivated and driven, works well under
pressure Good planning and analytical abilities Sound knowledge of administrative functions. Hardworking and Precise Attention to detail.
Highest Qualification ITIL
Personal Details
Candidate Anthony Visagie
Application For CIC Teamleader
Current Position Senior Service desk Agent
Age 23
Gender Male
Nationality South African
Language proficiency Afrikaans and English - Fluently
ID Number 9111055036087
Contact Details 061 021 6020
Email Address [email protected]
Driver’s License Yes Code B + Own Reliable Transport
Availability 1 month
Location Johannesburg / East Rand
Current Remuneration 12 500 p/m
Key Positions held Incident Management Staff Management Client Relations Back Office Support Engineer I.T. Technician User Administration
Key Characteristics Strong will to achieve business objectives Structured and logical thinker Excellent communication skills with employees and customers Strong customer focus A team player with the ability to listen, to motivate and organize others Self-motivated and driven, works well under pressure Good planning and analytical abilities Hardworking and Precise
Education
High School Education
High School Attended Hoërskool Brandwag
Qualification Grade 12 , Senior Certificate
Year 2010
Subjects Afrikaans English Math’s Lit Business Studies Consumer studies Tourism Life Orientation
Tertiary Education
Highest Qualification ITIL
Year Course Institution
2012
ITIL
Bytes Technology
2012
Comp Tia A+
Bytes Technology
2012
Comp Tia N+
Bytes Technology
2014 Attix Back up Beginners Course Bytes Technology
2014 (In Progress) ITIL OSA Bytes Technology
2014 (In Progress) MCSA 680 Bytes Technology
2014 (In Progress) MCSA 685 Bytes Technology
CompTIA Network+ ce certificate.pdf
Career History
Period Dec 2010 – Present
Company T-Systems South Africa
Position Service desk Analyst
Responsibilities Service desk Analyst for Eskom. o Using remote tools to solve various desktop related issue using. Console ONE,
NetMeeting & SCCMo Deploying Software and Troubleshooting Failureso Assisting user’s with 3G setup and Troubleshootingo Managing and Maintenance on Desktop / Laptopso Correcting Issues caused by 3rd party Applications.o Unlocking of User Accounts & Password Resetso Remote setup of Scanning on IP Printerso Create accounts, restrict account and setting security on Console ONEo Create E-mail accounts and mailboxes on Exchange2010.
User Administration for Transnet.o Creating New users on ADo Managing and Maintaining User Accounts in ADo Handling IMACD Ticketso Resetting Passwords and unlocking accounts.o Adding users to groups.o Working on Active Directory giving users Access.o Setting Permission on folders.o Setting Quota on folders.
BAU Service desk.o Using remote tools to solve various desktop related issue.o Assisting user’s with 3G setup and Troubleshootingo Managing and Maintenance on Desktop / Laptopso Correcting Issues caused by 3rd party Applications.o Unlocking of User Accounts & Password Resetso Remote setup of Scanning on IP Printerso Create accounts, restrict account and setting security
Incident Coordinatoro Incident Coordinationo Quality Managemento Escalation Management
Senior Analyst Kone Service desk.
o 24/7 Assistance to cover International Clients.o Troubleshooting & Correcting Migration Failures on end user machines.o Work with, and interface International teams for additional support.o Reporting and Providing Daily Stats.o Managing Team.o Identifying Incidents.o Assisting with Priority 1 or Priority 2 Ticket.o Escalation Management.o Remote Support.
Senior/Back up team leader BAUo Mailbox Managemento Service desk bucket manager.( Action all calls assigned to our bucket)o Reporting for various clients.(Calls logged, Assignment)o Attendance/ Availability managemento Keeping admin file updated.(Leave file, Overtime file)o Managing all Shift roster.o Reviewing Quality on the desko Attending monthly Quality of Service meetings as well as client requested meetings.o Quality manager on Knowledge System.(Best Guide)o Daily Escalations from Clients.o Agent Trainingo Exam bookings
o Coaching on faults on the desk.o Staff movement coordinator.
Period 01-06-2010 – 01-08-2010
Company Coke Cola
Position Promoter
Responsibilities Promoting Coke product and entertaining world cup guest at Innis fee Park.
Period 01-09-2010 – 31-11-2010
Company Toyota
Position Driver
Responsibilities Transport new vehicles from different branches.
Computer Literacy (Scale 1-5)
Word / Excel / PowerPoint
4
MS Outlook Client & OWA
5
Mobile Devices 4
Active Directory 4
Exchange 2010 4
Server 2008 3
Desktop Hardware / Software
5
Windows XP, 7 & 8 4
Network Hardware and Configuration
3
Wi-Fi & 3G 4
ReferencesReferee Hannie Taljaard
Company T-Systems South Africa
Position Team Leader
Contact detail 082 927 3176