Anthony S. BarberModesto, Ca moonpatch10@gmail.com Ph: 209 300 7537

SERVICEUnited States Army: 1986-1990

National Guard: 1990-1994Infantryman, Driver & Support Clerk for Battalion HQ

CERTIFICATIONCertified POST Instructor

ICS Training through FEMACertified ICS Instructor

SOFTWAREMSWord, Excel, Dispatch Now CAD & PRC CAD

EXPERIENCE

Stanislaus Regional 911 – Modesto, CALaw Enforcement & Fire Dispatcher: 1992 - 2011

• Trained dispatchers in classroom and on the job for over 15 years.

• Taught college level POST (Police Officer Standards & Training) courses to

new dispatchers.

• Created classroom curriculum and instruction for dispatch trainees.

• Acted as Supervisor (when needed) for a crew of 6-8 dispatchers.

• Assisted in three department CAD conversions & one departmental move.

• Served as Communications Dispatcher.

• Communicated with police officers, emergency and non-emergency callers.

• Operated and monitored local, state, and national crime information computer

systems.

• Performed duties in a high stress environment.

• Experienced in high level multi-tasking.

• Proficient with multiple radio channels and multiple field units.

• Coordinated and tasked units on calls for service.

• Operated as an effective team member.

• Worked with the public on a daily basis.

• Received information from customers.

• Verified location and seriousness of emergency.

• Distributed information to the proper agencies in a timely & efficient manner.

Tiburon Inc. Public Safety SolutionsSoftware Training and Support 2012 – 2013

• Configured CAD and Mobile software for law enforcement and fire user agency use.

• Conducted user training for administrators, dispatchers, law enforcement/fire

personnel for CAD and Mobile in the classroom and via virtual classroom.

• Cut over support for user end agencies

• Conducted training in Egypt with the Ministry of health for end user configuration of

CAD as well as classroom training for dispatchers and administration for the nations’

ambulance service.

Freelance Corporate Trainer/Freelance Writer (Specializing in Soft Skills/Customer Service)

Corporate Trainer 2013-Present

• Customer Service Training for government and private organizations.

• Communications Training. Full course on communications within an organization for

management and support personnel. This includes verbal and non-verbal

communication skills.

• Total Quality Management (TQM) Full course covering quality management for

organizations.

• Critical Incident After Action and Peer Counseling. Inter-organization peer support

network. Primarily focusing on law enforcement personnel.

• Call Center Management and organization. Course for call center managers and

trainers, improving customer service for external and internal customers.

• Public Speaking/Presentation Skills. A full course for an organization that will

improve presentation skills and enhance communication.

• Evaluations. Evaluation update for managers and trainers within the organization.

Includes improving written and verbal evaluations. Updating evaluation system

within the organization.

• Train the Trainer course.

• Additional Soft Skill Courses upon request.

References available upon request