anthony loschiavo
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Making Knowledge Management Making Knowledge Management actionableactionable
Sharing the lessons from two days at the KM Asia Pacific 2011 Congress
Anthony Loschiavo
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Insights not sightsInsights not sights‘The new technologies overtaking us, may
be eroding … our ability to reflect, our pursuit of meaning, genuine empathy, a sense of community connected by something deeper than snark or political affinity.’
New York Times editor Bill Keller
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‘Heavy!’
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Facta non verba
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Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress
10. Never again agree to give the graveyard shift presentation on the second day of an KM Conference.
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Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress
9. Think differently – challenge your thinking
e.g AirbusTwenty researchers
collaborating on a question to help with the answer
Young mentoring older in SM
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Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress
8. Great organisations set aside time to learn , reflect and adapt
3M and GoogleDemographics – SAF tablets and Scottish engineers
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7. In view of the way we learn, look at the way we teach
10% formal20% coaching/mentoring70% on the job
Working and learning at Aussie
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Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress
6. Unlike capital and labour, sharing knowledge does not lessen it, makes you more powerful
For best chance of success we must loosen hierarchy, no chance if no trustMatrix and networks
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5. Great companies learn from mistakes
Create an institute of brilliant failuresSafe environment to fail – Go, SAF
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Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress
4. We learn by doing, we do not ban stuff, business cases are the worst thing ever created
Give people something that they want and keep it simple
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3. In big hierarchical organisations, sometimes guerrilla tactics are best –start from the bottom or even better bottom and top
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2. You don’t have to create it you can use someone else’s
audienceTools such as uTube and Facebook and Cloudincremental improvements
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Top 10 practical takeaway actions Top 10 practical takeaway actions from the Congressfrom the Congress
1. KM needs to be focused on the business outcomes, ask CEO what keeps him awake at night and how KM can assist.
What’s in it for me??
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Your turnYour turn
Your top practical takeaway action from the Congress