Answer key

Answer key

5

Complaints

Page1. Match each of the doctors to their specialties.

AUDIO STATION

UNIT I A

Complaint 1

1. b

2. c

Complaint 2

1. a

2. c

Complaint 3

1. c

2. b

3. c

1. ( e )2. ( a )3. ( b )4. ( c )5. ( d )

Page2. Listen to the telephone complaints about medical services and circle the correct option.

Page3. Work in pairs. Write a telephonic com-plaint about a health service.

Answers may vary.

The mystery girlUNIT I B

Page1. Match each face to the emotions in the box.

a. scaredb. excitedc. happyd. surprisede. confused

Page2. Find five words that represent Paolo’s emotions in the text and underline them. Paolo was a high school student. One Friday evening, he went to his girlfriend’s house and he was very surprised when he saw her holding hands with his best friend Pepe. Paolo did not know what to do. He felt confused. Heartbroken, Paolo started to wander about. Soon it was very late and he found himself on one of the darkest and creepiest streets of his neighborhood. Suddenly, he noticed that there was a girl standing on a corner, in front of a big white house. She was wearing a long, black evening gown. She was cold and shivering but she didn’t seem to care! Paolo offered her his jacket and when she turned around and looked at him, she whispered “Thank you”. This made him nervous but excited. He asked her if she would like to go to a nearby café for a cup of coffee. She answered quietly “Sure, but you must promise to bring me back home”. They started walking towards the mall and she held Paolo by the arm. Paolo had a huge grin on his face and he looked very happy. Once they got to the coffee shop they spoke for a while. Then they danced a couple of songs. Everyone there noticed that the girl did not speak to or looked at anyone else but Paolo. When they got back to her house, he asked her if he could see her again. All she said was “My name is Gertrude. Thank you for a lovely evening.” She went back into her house and there was a very deep silence. Paolo was very excited and went back home but he couldn’t sleep. Suddenly he remembered “My Jacket!” He had the perfect excuse to see Gertrude again. When he got up the next morning, he grabbed his bike and started riding towards Gertrude’s house, which was on top of a hill. When he got there he saw that the house was old and abandoned. There was no door to knock on so he walked in only to see that there was no one there. He saw his jacket laying on a grave in the back yard and when he walked up to pick it up he saw that Gertrude’s name was written on the tombstone. Paolo was scared; so scared that he jumped on his bike and pedaled back home as hard as he could. He had spoken, danced and touched a dead person, a ghost!

Page3. Listen to the audio again and decide wheter the statements are true (T) or false (F)

1. F

Complaint 4

1. c

2. b

3. c

6

4. Answer the questions below based on the story prevously heard.

Answers may vary.

5. Work in pairs. Write your own sentences using the following emotions.

Answers may vary.

2 F

3. F

4. T

5. T

6. F

7

I Want to Make a Complaint!

Page1. Find and circle all of the words from the box below in the Word Search.

UNIT I A

Suspense calls!

UNIT I B

Page1. Match the pictures to the corresponding feelings.

1. surgery

2. appointment

3. prescription

4. drugstore

5. care

6. symptoms

7. diagnostic

READING & WRITING STATION

Q CL C G X

V V A P W ST D X R H D X P

G Q V S E F Y Z V DO T N E M T N I O P P A

V R H Y D Z C Z U B R R N AQ D R U J Y Q S Y M P T O M S R

K A H M M H M V W Z K S L P S I R EC I W V P N O I T P I R C S E R P X I ZD R U G S T O R E N D Q F C A R Y I V X

X E D X T X K K F I Y J O D R T T PM T F G W D F D A C A Z E U N T

M I N X F Y Y G D W G Z C CJ L U W I O N G R S O Q

U O O W A O U R Q MW P G N S B O F

R N F T R IT U I V

K C

2. Label the pictures with the words from exercise 1.

Page3. In pairs answer the following questions on the lines below. Answers may vary.

4. Write the phrases from the box below as in the example.

Opening(Phrase to complaint)

Body (Problem)

Closure (Advice)

1. I’m not happy with your service / You made a terrible mistake.

I was treated rudely.

You should be more polite with your patients.

2. I ’m not happy with your service / You made a terrible mistake.

You lost my x-ray images.

You should be more organized with the patients’ files.

Page5. Read the following voicemail complaint and complete the information in the chart. Answers may vary.

Page6. Work in pairs. Read the voicemail ser-vice introduction and write your complaint on the chart below.

Answers may vary.

a. frustrated

b. hopeful

c. excited

d. doubtful

e. scared

2. Write the parts of the story in the boxes: beginning, climax and conclusion.

Climax

Ending

Beginning

Page3. Write a title for the story in Exercise 1.

Answers may vary.

8

4. Work in pairs.Answer the questions according to the previous story.

Answers may vary.

5. Write phrases from the Word Bank related to the following feelings.

2. “He had promised me a gift and I was hoping for one.”

3. “My Christmas gift” I said to myself with a smile.

4. “Rock?” I thought to myself. I don’t remember a rock.

6. In pairs, complete the following sentences using the verbs in parenthesis, as in the example.

Answers may vary.

9

I want to complain!

Page1. Match the images to their definitions.

UNIT I A

MULTIPURPOSE STATION

1. in-love

2. angry

3. sacred

4. happy

5. jealous

1. g

2. a

3. d

4. f

5. b

6. c

7. e

CharadesUNIT I B

Page1. Label the pictures with the words from the ghost.

10

VIDEO STATION

A bad service

Page1. Choose the correct answer for each question.

UNIT I A

1. a

2. b

3. b

2. Circle the image that best represents a person’s complaint.

a

Page 3. Write next ro the complaints the person who is complaining about the issue in the video.

1. d, f

2. a, e

3. b, c

Page 4. Complete the following complaints with the phrases in the box below.

1. e

2. c

3. f

4. a

5. d

6. b

Page 5. Draw that situation in the box below and write the corresponding complaint on the lines.

Answers may vary

Emotionary

Page1. Draw a line to match the picture and the emotion words.

UNIT I B

1. bored

2. sad

3. cheerful

4. angry

5. amazed

6. disappointed

7. scared / afraid

Page 2. Choose the type of stories you prefer and complete the sentence using emotion words on the chart below.

Answers may vary

3. Watch a scene from the movie “Chron-icles of Narnia” and label the elements of the narrative learned in the knowing section.

1. Beginning

2. Resolution

3. Turning point

Page 4. Work in pairs. Watch the video again. Complete the chart

1. scared, turning point

2. afraid, turning point

3. cheerful, resolution

4. amazed, beginning

5. sad, resolution

Page 5. Work in pairs. Select a story and complete the mind map below.

Answers may vary

3rd grade material

13

Doctor, I continue having terrible headaches. The medicine is not

working!

Mister Smith, I must tell you that your receptionist is not a very nice person.

The person in the drugstore gave me

the wrong medicine!

Nurse Williams didn’t tell me how to put on the bandages.

There’s an extra charge in my surgery bill!

I went to your hospital and doctor Rodriguez wasn’t there all day!

The doctor’s fee is too high.

There are not enough seats in the waiting

room.

$ 500.00

Unit 1 A

15

My next appointment is in three months

and I really need it for next week!

The service at your hospital is too slow!

I was operated on last week and I still can’t move my arm!

My car was hit in your parking lot!

Who will pay for the damages?

There’s lots of trash everywhere; you have

to improve your image!

I had to wait for three hours to get medical

attention!

Your personnel lost my x-ray photographs! What kind of people

work there?

Why couldn’t you give me a discount? I m a very distin-

guished client at your hospital!

17

Why isn’t there a normal complaint box

in your hospital?

There’s too much noise in the waiting room!

Please lower the TV volume.

There are not enough healthcare services in

your hospital.

The food at your clinic is terrible! You should have better quality and more variety!

The patient rooms stink

A person was smoking inside the hospital!

How can you let that happen?

You have to improve the procedures for the

dispensing of medicines.The line is

very long.

Many people were looking at my

medical file! You have to be more careful

with that information.

PsichiatryOncology

AllergologyRadiologyPediatrics

19

Unit 1 B

Dracula wasvery happy

Dracula wasnostalgic

Dracula was very angry

Dracula was very stressed

Dracula was scared

Dracula was impressed

Dracula was cold

Dracula was sad

21

23

Unit 2 B

How

does Francis feel and w

hy?H

ow does the fam

ily look?

How

does he feel?H

ow do they feel?

25

How

does Reese feel?

Why is D

ewey happy?

How

does Malcom

look?H

ow does the fam

ily feel and why?

27

Answer Sheet 1.

2.

3.

4.

5.

6.

7.

8.

Team 1

Answer Sheet 1.

2.

3.

4.

5.

6.

7.

8.

Team 2

Score Sheet

Team 2Team 1

29

Unit 3 A

He has bought two guItars recently.

Their parents have driven for 5 hours.

He has seen that letter many times.

The wolf has bitten the men several times.

My classmate has taken the garbage out by 8:00 pm.

My brother has chosen a pretty tie for my father’s birthday.

Matt has eaten at the restaurant a lot.

His friend has sent many letters to the goverment office.

buy

see

take

eat

drive

bite

choose

send

31

My younger brother has brought home a

new pet.

The girls have ridden horses on the ranch

this summer.

Malcolm has broken the dish accidentally.

Mr. Caballero has cut his tie by accident.

You have written many essays.

Those men have fought in Mexico.

The boy has drunk 317 sodas since 2010.

Greg has fallen from his bicycle.

bring

break

write

drink

ride

cut

fight

fall

33

Unit 3 B

Joan of Arc was born in the village of Domremy, France, in 1412.

When she was a child, she began to have visions of angels and

heard strange voices.

She believed she had a mission from God to save France.

In 1429, some people helped her to make the journey to the town of Chinon, where

the French king, Charles the Seventh, was living.

In April, 1429, When she arrived at the city of Orleans, she fearlessly rode round

its walls, while the English soldiers looked on surprisingly.

35

Charles, urged by Joan, went to Rheims with twelve thousand

soldiers, and there, with splendid ceremonies, was crowned king.

Joan of Arc took part in an attack upon the army of the Duke of Burgundy, but she was taken

prisoner by him.

Joan of Arc spent a year in prison in Rouen. She was charged with sorcery

and brought to trial.

At the age of 19, she was burned in the market place at Rouen.

On May 16th, 1920, Pope Benedict XV canonized Joan of Arc.

37

Unit 4 B

immature furious kind

cheerful mean serious

insecure apathetic shocked

move 2 spaces move 1 space move 2 spaces

move 1 space move 3 spaces move 1 space

move 2 spaces move 3 spaces move 1 space

ATTITUDES ATTITUDES ATTITUDES

ATTITUDES ATTITUDES ATTITUDES

ATTITUDES ATTITUDES ATTITUDES

39

enthusiastic sarcastic negative

rude lazy loving

arrogant sad pessimistic

move 2 spaces move 2 spaces move 1 space

move 1 space move 1 space move 3 spaces

move 2 spaces move 1 space move 1 space

ATTITUDES ATTITUDES ATTITUDES

ATTITUDES ATTITUDES ATTITUDES

ATTITUDES ATTITUDES ATTITUDES

41

1. What is the plot of a play?

a) The written form of the dialogue.

b) The category of the play.

c) The plan or main idea of the story.

2. Who are the characters in a play?

a) The people to whom the play is directed.

b) The fictitious people that are part of the story.

c) The people who act in a play.

3. What does genre mean?

a) The category of the play.

b) The words the characters say.

c) The name of the play.

4. This is an example of genre:

a) story

b) songs

c) farce

5. What is the setting of a play?

a) The written form of the dialogues.

b) The time and place where the story happens.

c) The platform on which the actors act.

6. What is a drama script of a play?

a) What the characters say in the story.

b) The place where the story happens.

c) The written form of the dialogues in a play.

7. What are stage directions?

a) The instructions for the actors.

b) The platform on which the actors act.

c) The category of the play.

8. This is an example of stage direction:

a) Peter Pan: Look, that’s Capitan Hook’s ship!

b) Narrator: And he flew away.

c) (She runs)

9. Who is the main character in a play?

a) The protagonist of the play.

b) The second actor of the play.

c) The supporting actor of the play.

move 2 spaces move 1 space move 1 space

move 3 spaces move 1 space move 3 spaces

move 1 space move 2 spaces move 1 space

QUESTIONS QUESTIONS QUESTIONS

QUESTIONS QUESTIONS QUESTIONS

QUESTIONS QUESTIONS QUESTIONS

43

10. This is an example of a dialogue:

a)Once upon a time…

b) Frechy: And what was his name? Sandy: Danny Zucco.

c) (He sits down next to her)

11. What is the cast of a play?

a) The fictitious people that are part of the story.

b) The main character of the play.

c) The actors that take place in the play.

12. What does farce mean?

a) The theme of the play.

b) A humorous play full of silly things happening.

c) The time when the story takes place.

13. Which of the following options mention the setting?

a) Orlando --- King Henry Daniela --- Queen Ana

b) Teenagers

c) On a sunny beach on a Greek island at noon.

14. This is the definition of purpose of a play:

a) The category of the play.

b) The main idea of the play.

c) The reason for which the play is made.

15. This is an example of the purpose of a play:

a) Comedy

b) To educate people

c) Adults

16. Who is the intended audience of a play?

a) The people to whom the play is directed.

b) The people who act in the play.

c) The characters of the play.

17. This is an example of intended audience:

a) Director

b) Main character

c) Teenagers

18. Stage directions include:

a) The people to whom the play is directed. b) The title

c) A written description of something an actor must do on stage.

move 2 spaces move 1 space move 1 space

move 3 spaces move 1 space move 1 space

move 1 space move 2 spaces move 1 space

QUESTIONS QUESTIONS QUESTIONS

QUESTIONS QUESTIONS QUESTIONS

QUESTIONS QUESTIONS QUESTIONS

45

Finish

Sta

rtM

iss a turn

Paste page 209 here

Paste page 211 here

47

Go back to

the start

Paste page 213 here

49

Go back

one space

Throw again

Paste page 213 here

Act it

out!

51

Move ahead1 space

Say it!

53

Say it!

Say it!

Say it!

Say it!A

ct itout!

Act itout!

55

Unit 5 A

Social networking sites are helpful for

music m

arketing becuase musicians can

connect with fans directly.

Do you agree?

Facebook is beneficial because it lets people m

eet and be in touch with people w

ho are far aw

ay.

Do you agree?

Sharing pictures and videos is dangerous because strangers can invade your privacy.

Do you agree?

A laptop is useful for students because they

can do their homew

ork anywhere.

Do you agree?

A com

puter is practical because you can keep your files and review

your data.

Do you agree?

Facebook is a waste of time because it keeps

people in front of a screen for a longperiod of tim

e.

Do you agree?

57

Listening to music is positive for students

because they feel energetic..

Do you agree?

A com

puter is useful because it helps youto im

prove the your school work.

Do you agree?

Facebook and Twitter are not beneficial

because they do not guarantee what

happens to your personal information.

Do you agree?

Twitter is safe for teenagers because they

can block their posts so only people they w

ant can see them.

Do you agree?

Videos are a good tool for school because

they help you illustrate your presentations.

Do you agree?

Social networks are bad because people

lose the emotioned and personal side of their m

essages.

Do you agree?

59

Sta

rt

Planning a

go

ba

ck

2 sp

ac

es

mo

ve

ahe

ad

2

spa

ce

s

Unit 5 B

Paste page 221 here

61

field tripm

iss on

eturn

miss o

ne

turn

Paste page 217 here

Paste page 223 here

63

go

ba

ck

on

esp

ac

e

miss o

ne

turn

65

Paste page 221 here

Finish

go

ba

ck

on

e

spa

ce

67

69

71

Tunel de Potrerillos

Isla San Marcos AguascalientesMuseum

Valladolid Swimmingpool

El Sabinal

Real de Asientos