Conference App downloadhttp://doubledutch.me/download/deloitte-ssc-conference

Annual Shared Services GBS & BPOConference

19-20 November 2014Edinburgh

Focus session:Using mobile applications in the delivery of shared services

Carolyn WilliamsonHampshire County CouncilDavid HarkerDeloitte

Using mobile applications in the delivery of shared services

The County

1.8 millionA population of

3,700 km2Area of

3rd largest County in UK

Resilience and capacity for the future

Cost efficiencies and savings

Why shared services?

Protecting frontline services

The ability to share with

multiple public sector organisations

£

Self-service requires a combination of business change and easy to use technology

What is self-service?The process through which

people can fulfil most, or all, of a transaction themselves

Employee self-service allows employees to undertake activities

relevant to themselves

Manager self-service allows managers to undertake

Finance, HR and Procurement processes without relying on

functional experts

Frees up time for manager and staff to focus on value add activities that require technical expertise

Automates any required approval processes facilitating a more timely end to end process duration

Largely removes paper from processes which enhances data security

Enables employees to undertake transactions themselves, reducing the need for managers, admin or service centre staff to do this on their behalf

Why is self-service important?

Improves data qualityImproves speed of response

Reduces errors through the removal of manual re-keying of data

The workforce

Only X% (XXX)

desk based

85,00025%diverseA

workforce

Approximately

employees

Only

desk based

Mobile solutions – what we have delivered

A solution that facilitates improved mobility of staff as ESS Lite can be deployed on work and employees’ own devices, and transactions can be undertaken 24/7

An easy to use and intuitive solution aiming to deliver a similar experience to employees for work transactions as mobile applications provide outside work

What is ESS Lite?

A self-service HR application through which all employees in the Council can manage personal data and undertake transactions

A pre-developed solution SAP based solution using SAP Fiori with standardised and leading processesSAP

ESS Lite

My information in action

My information in action

My expenses in action

My payslip in action

My timesheet in action

My performance in action

My performance in action

1,200

ESS Lite stats

76,665travel claims by Hampshire

Constabulary in first 10 days post go-live

school staff using ESS Lite

730changed bank details

8,000leave requests

25,018travel claims

13,500sign off and return to work

activities

9,297address changes / creations

including: 3,991 home address changes, 2,204 emergency contacts, 3,102 workbase addresses and 730 changed

bank details

Critical success factors for implementation

Business change

• Getting the organisation ready to work in a different way – employees and back office staff

• Empowering employees to self-serve

• Changing some business rules

• Communication • Leadership & mandate• Pace and momentum

Business change

Ease of use and accessibility

Process standardisation

• Design simplified end-to-end processes

• Sticking to standard processes and deviate for genuine exceptions only

• Optimise business processes with supporting technology

• Standardised workflow

Ease of access

• Easy to use technology

• Standardised look and feel

• Accessible for all employees

Mobile solutions – what next?

Buying: enables users to make purchases from the online catalogue

Approvals: enables managers to approve shopping carts, leave requests, expenses, invoices, and timesheets

Manager Lite

Reporting: access to operational reports about the manager’s business unit

Analytics: access to performance information about the manager’s business unitSAP

Buying

Approvals

Approval requests

Operational reports: track purchase orders

Analytical reports: trend analysis

CCBS Directorate

Analytical reports: spend analysis

CCBS Directorate

Questions and discussion

27

Conference App downloadhttp://doubledutch.me/download/deloitte-ssc-conference

Annual Shared Services GBS & BPOConference

19-20 November 2014Edinburgh