annual report 2016 - grifols

ANNUAL REPORT 2016

2

MISSION AND GOALS

STRUCTURE

FACILITIES

2016 NEW AND ONGOING

ACTIVITIES

2016 STATISTICS

TRAINING PLANS

FUTURE GOALS

P. 23

P. 25

P. 26

P. 27

P. 33

P. 34

P. 35

MISSION AND GOALS

STRUCTURE

FACILITIES

KEY PERFORMANCE

INDICATORS

CURRICULUM AND COURSE

OFFERINGS

ONLINE OFFERINGS

ACADEMY ON WHEELS

CENTER LEADERSHIP

DEVELOPMENT PROGRAM

EXTRACURRICULAR ACTIVITIES

PARTNERSHIPS

FUTURE GOALS

P. 6

P. 8

P. 10

P. 12

P. 13

P. 15

P. 17

P. 18

P. 19

P. 20

P. 21

P. 3

P. 4

WELCOME LETTER

GROWING TALENT

P. 37

P. 39

P. 40

P. 41

P. 42

P. 44

P. 45

P. 46

P. 47

MISSION AND GOALS

STRUCTURE

FACILITIES


ACTIVITIES

TRANSFUSION SCIENCE

EDUCATION COURSES

IMMUNOHEMATOLOGY

WORKSHOPS

WEBINARS

2016 STATISTICS

FUTURE GOALS

3

COMMITTED TO TRAINING AND DEVELOPMENT

As the company’s activities, customer base and market have evolved over time, so too have the ways in which we train the people who work for us. To give just a few examples, staff may need to be able to explain the benefits a product offers to doctors and patients, or to command the technical competencies or skills required to overcome specific challenges. At Grifols we are committed to the growth and development of our staff, and this commitment is recognized in The Grifols Academy concept, created in 2009 by Víctor Grífols Roura, the CEO of the company at that time.The Grifols Academy delivers specialist programs in three areas –plasmapheresis, immunohematology, and professional devel-opment– for employees and health professionals, with the aim of providing continuous development, promoting interaction and learning, and ensuring that our knowledge base is up to date.

RAIMON GRIFOLS

CO-CEO GRIFOLS, S.A.

VÍCTOR GRÍFOLS DEU

CO-CEO GRIFOLS, S.A.

WELCOME LETTER

4

2011 INDIANAPOLIS CAMPUS

JOINED TGAP

GROWING TALENTINTRODUCTION

Grifols is committed to continuous improvements in healthcare. The Grifols Academy (TGA) serves to uphold this commitment by providing educational and professional development opportunities to Company professionals while reinforcing Grifols’ philosophy and corporate values. It also serves to provide medical profes-sionals with resources and services to ultimately improve patient care.

Three academies comprise TGA: The Grifols Academy of Profes-sional Development (TGAPD), The Grifols Academy of Plasma-pheresis (TGAP) and The Grifols Academy of Immunohematology (TGAIH).

THE ACADEMY OF PLASMAPHERESIS

· TGAP is a platform to provide educational opportunities, deve-lopment, and innovation in the field of plasma science to Gri-fols employees. The Academy offers standardized educational programs, while emphasizing the fundamentals of quality and ethics.

THE ACADEMY OF PROFESSIONAL DEVELOPMENT

· TGAPD offers a wide range of training and professional de-velopment opportunities to the company’s employees. The Academy is also a learning tool for employees to better com-prehend and align with Grifols’ mission and corporate values.

THE ACADEMY OF IMMUNOHEMATOLOGY

· TGAIH provides educational programs to transfusion medicine professionals internationally, with the goals of building a strong workforce for this specialized medical field, equipping professionals with the knowledge and tools to provide the highest quality of care to patients.

TIMELINE OF THE ACADEMIES

2014 TGAIH OPENING

OVER 10,000 INDIVIDUALS TRAINED

THROUGH TGA

OVER 10,000 INDIVIDUALS TRAINED

320,000 HOURS SINCE 2009

320,000 HOURS +2009 TGAP OPENING

2011 TGAPD OPENING

5

MISSION AND GOALS

STRUCTURE

FACILITIES

KEY PERFORMANCE

INDICATORS

CURRICULUM AND COURSE

OFFERINGS

ONLINE OFFERINGS

ACADEMY ON WHEELS

CENTER LEADERSHIP

DEVELOPMENT PROGRAM

EXTRACURRICULAR ACTIVITIES

PARTNERSHIPS

FUTURE GOALS

P. 6

P. 8

P. 10

P. 12

P. 13

P. 15

P. 17

P. 18

P. 19

P. 20

P. 21

6

MISSION AND GOALS

Since its inception in 2009, the mission of The Grifols Academy of Plasmapheresis (TGAP) has focused on quality and safety through each step of the plasma collection chain. Through our specialized curriculum, participants receive the training and education needed to ensure effective and efficient operations, proactive safety, industry-leading quality, and employee engagement.

MISSION STATEMENT

To draw on the Company’s rich history and experience to enhance the educational and professional development opportunities for all em-ployees. The Academy is dedicated to continuous improvement through lifelong learning and innovation by offering general and specialized education in the field of plasma science in the key disciplines of leadership, quality, operations and medical.

7,291 PARTICIPANTS IN LIVE OFFERINGS

SINCE 2009

166,692 TRAINING HOURS SINCE 2009

7,291 PARTICIPANTS 166,692 TRAINING HOURS

8,364 EMPLOYEES HAVE BEEN TRAINED

SINCE 2009 (ONLINE AND ONSITE)

8,364 EMPLOYEES TRAINED

I have never before encountered a company which cares so much about the development and personal enrichment of its staff. Grifols truly leads the way in this regard.

– Medical Course participant

TRAINING STATISTICS

7

MISSION AND GOALS

GOALS

The goals of TGAP are manifold, and they focus on providing a high level of knowledge transfer through subject matter experts, interactive courses, and an engaging learning environment.

· To provide standardized interactive classes that foster critical thinking skills, sound leadership competencies, intellectual and professional growth and are current with industry standards.

· To design and deliver curriculum in a combination of methodologies including classroom instruction, hands on activities, goal based sce-narios and computer eLearning modules applicable in the bioscience business models/biopharmaceutical industry.

· To provide Academy participants with a professional, engaging lear-ning environment, the opportunity to network with their colleagues and support in addressing any questions or concerns.

· To evaluate feedback and satisfaction surveys and take appropriate action to ensure continuous improvement.

· To ensure compliance with all regulatory guidelines related to the Academy’s administration procedures and processes.

· To ensure instructional personnel have relevant subject matter knowledge, experience and the skills to provide effective instructional delivery in an engaging learning environment.

8

The Grifols Academy of Plasmapheresis (TGAP) is led by an eight-member Board of Directors with representation from all aspects of the business. The Board of Directors, chaired by Eduardo Herrero, sets the vision for the Academy and provides the support needed to ensure the mission of developing and delivering the highest quality training to our staff is achieved.

This vision is carried out by the Academy teams located in Glendale and Indianapolis. Led by Beth Eacret, Academy Director, and Paula Schulz, Associate Director, the staff oversees the day-to-day activities that are associated with the operations and instruction of the onsite and online curriculum.

STRUCTURE

ACADEMY BOARD EDUARDO HERRERO

BETH EACRET

TERESA ADAMS

CHARLES AUGER

KAREN CROAT

DR. MARILYN ROSA-BRAY

DR. MARLA SALMON

SHANE STREMMING

VISITING

INSTRUCTORS

CHAIRMAN

EDUARDO HERRERO

TRAINING AND

TECHNICAL SPECIALIST

JASPER SIMONDS

GLENDALE

ASSISTANT MANAGER

ELIZABETH JONES

ADMINISTRATIVE

TRAINING SPECIALIST

CARMEN ARAUJO

INDIANAPOLIS

ACADEMY MANAGER

JENNIFER TRYON

HORNADAY

ADMINISTRATIVE

TRAINING SPECIALIST

RASHONDA GILBREATH

ACADEMIC PROGRAM

MANAGER

MARK BRASHER

DIRECTOR OF PROGRAMS

AND INNOVATION

BETH EACRET

ASSOCIATE

DIRECTOR

PAULA SCHULZ

GLENDALE CAMPUS STAFF INDIANAPOLIS CAMPUS STAFF

The Academy staff is extraordinarily attentive to the “little things” that make the difference between a good class and a great class. I can’t thank them enough for all of their hard work and devotion. Thank you!

– Medical Course participant

9

The team is aided by its volunteer, adjunct instructors, who con-duct the majority of the instruction. It is through their knowledge and support that The Grifols Academy of Plasmapheresis (TGAP) is able to successfully accomplish its mission.

Since inception, more than 175 instructors have taught for the TGAP.

STRUCTURE

OPERATIONS

MEDICAL

QUALITY

PROJECT MANAGEMENT

TRAINING

DEPARTMENTS

Academy staff and presenters were engaging, welcoming and knowledgeable. The investment in developing their employees is a testament to Grifols beliefs.

– Introduction to Grifols participant

10

CURRENTLY

The Grifols Academy of Plasmapheresis (TGAP) has two full-time campuses in the United States of America that are located in Glendale, Arizona and Indianapolis, Indiana. These facilities provide more than 20,000 sq. ft. of training space with a combined capacity of 182 students at one time. Conference rooms and travel offices provide additional room for meetings, visiting instructors, and other guests. Each campus is fully-equipped with state-of-the-art computer systems, audio-visual equipment, and other training tools.

SATELLITE LOCATIONS

TGAP also maintains several satellite locations throughout the US in order to expand its geographic reach. These locations include Atlanta, Cincinnati, Los Angeles, Raleigh, San Marcos, and Seattle.

FACILITIES

CURRENTLY OFFERS

6 TRAINING

ROOMS

182 TOTAL

CAPACITY

3 CONFERENCE

ROOMS

7 OFFICES /

WORKSPACE

11

GLENDALE EXPANSION

The Glendale, Arizona campus is expanding into a 12,000 sq. ft. facility that will increase the capacity by 60 classroom seats, as well as a large, theater-style auditorium. This facility will offer a robust audio-visual system that will enhance TGAP’s training capabilities for in-house and public training offerings. The new facility is slated to open during the first quarter of 2017.

FACILITIES

I really think that this was such a wonderful opportunity. TGAP made me feel very welcomed and it was warm and inviting. I thoroughly enjoyed my time here.

– Introduction to Risk Management participant

NEW FACILITY

EXTENDED GUEST

CAPACITY.

178 TOTAL CAPACITY

3 NEW TRAINING

ROOMS

5 OFFICES /

WORKSPACE

LARGE THEATER-STYLE

AUDITORIUM

A CONFERENCE

ROOM

I really enjoyed the opportunity to act as a representative of the center and the organization. I enjoyed the networking and the atmosphere of the Indianapolis academy.

– Ambassador Program participant

12

KEY PERFORMANCE INDICATORS

In an effort to continually improve the curriculum and program-ming, The Grifols Academy of Plasmapheresis (TGAP) monitors key performance indicators (KPIs) throughout the year. These indi-cators are based on participant satisfaction, attendance, training hours, and costs. An overview of the KPIs is listed below.

KPI

$418,351

TOTAL CAPITAL

INVESTMENT

$1,712,109

STRUCTURAL

EXPENSES

$1,710,344 TRAINING ACTIVITY

EXPENSES

278 COURSE

OFFERINGS

50,041 TRAINING

HOURS

1,624 ON-SITE

PARTICIPANTS

13

CURRICULUM AND CLASS OFFERINGS

The courses offered at The Grifols Academy of Plasmaphere-sis (TGAP) focus on all aspects of the business, including core programming in Operations, Quality, Medical, and Training cate-gories. TGAP students attend these core programs in a specific order to build upon their knowledge and skills.

In addition to the core programs, TGAP has courses in leader-ship development, which focus on communication, goal setting, time management, conflict resolution and employees relations,

collaborating closely with the team from the Grifols Academy of Professional Development (TGAPD). Training is also offered in the field of Systems & Technology that includes computer courses, statistics, and machine repair.

ONSITE

· More than 275 classes where held in 2016 with campus at-tendance of 1,624 students. These classes totaled more than 26,262 onsite training hours.

I thought this class was very informative and will be beneficial to me as an employee of Grifols and in my personal life as well. Thank you Grifols.

– Crucial Conversations participant

MEDICAL

BUSINESS

OPERATIONS AND

TRAINING

MACHINE MAINTENANCE

AND SYSTEMS/

TECHNOLOGY

LEADERSHIP

8%

28%

16%25%

QUALITY

23%

14

CURRICULUM AND CLASS OFFERINGS

4.5% PARTICIPANT INCREASE

(LIVE SESSIONS) OVER 2015

4.5% PARTICIPANT INCREASE

6% TRAINING HOURS INCREASE

(LIVE SESSIONS) OVER 2015

6% TRAINING HOURS INCREASE

60000

50000

40000

30000

20000

10000

0

2012 2014 2015 2016

ONLINE

ONSITE

2013

15

ONLINE OFFERINGS

ONLINE

2016 was a record-setting year for online courses. More than 21,411 class completions for a total of 23,779 online training hours.

Newly launched courses included: · Core Principles of Customer Service: Safety · Core Principles of Customer Service: Image · Introduction to Error Prevention · Managing Confrontational Workplace Events · Medical Ethics II · Primer for Business Writing

The interactive portions were great in reinforcing the principles and concepts and reviewing material.

– Core Principles of Customer Service Online Class participant

MEDICAL

MARKETING

LEADERSHIP

CUSTOMER SERVICE

1%

1%

1%

92%

QUALITY

4%

COMMUNICATION

1%

16

ONLINE OFFERINGS

E-LEARNING ACCET SUBMISSION

To further expand its quality designation, The Grifols Academy of Plasmapheresis (TGAP) submitted an application for accreditation of eLearning courses through ACCET-Accrediting Council for Con-tinuing Education and Training. If accepted, this application would allow TGAP to grant continuing education credit to students who complete the online classes.

616% INCREASE

IN ONLINE TRAINING

HOURS

850% INCREASE IN INDIVIDUAL

PARTICIPANTS ONLINE

730 POST

COURSE CAPSULE

COMPLETIONS

1,593% INCREASE

IN ONLINE CLASS

COMPLETIONS

17

TX

OR

CA

NV

UT

AZ

CO

SD

ND

NM

MS

SC

MN

LA

GA

FL

KY

OK

WI

ILIN

MO

OH

MI

AL

PA

NY

VTNH

ME

MACT RI

DENJ

VA

MD

AR

NE

WA

ID

MT

WY

KS

IA

TN

WV

Orlando

Carrollton

Menasha

Flint

Albany

Kannapolis

Panama City

Nashville

Port Huron

Sparks Merrillville

Victoria

ACADEMY ON WHEELS

12 CENTERS 1,603 TRAINING HOURS229 PARTICIPANTS

Academy staff have become a mobile unit for training by going into the field to conduct onsite training events.As an endeavor to support the newly opening Plasma Donation Centers across the United States, The Grifols Academy of Plasma-pheresis (TGAP) began offering the Welcome to Grifols sessions in 2016. This one-day training focuses on the Grifols’ origins, pro-ducts, commitment to donors, and the role of the center staff in the community. These sessions are presented to all new center staff and leadership team members. In total, more than 300 staff hours have been devoted to this program.

It was great seeing the Grifols Spirit and what the founders believe about humanity.

– History of Grifols

I feel blessed to be a part of the Grifols team. The Company takes good care of their employees.

– Donor Center Community Relations

MAP OF OFFERINGS

12 CENTERS 229 PARTICIPANTS 1,603 TRAINING HOURS

BIOMAT ORLANDO, ORLANDO, FLORIDA

BIOMAT PANAMA CITY, PANAMA CITY, FLORIDA

TALECRIS CLARK, ALBANY, GEORGIA

BIOMAT MERRILLVILLE, MERRILLVILLE, INDIANA

TALECRIS VAN SLYKE, FLINT, MICHIGAN

TALECRIS PORT HURON, PORT HURON, MICHIGAN

BIOMAT SPARKS, SPARKS, NEVADA

TALECRIS KANNAPOLIS, KANNAPOLIS, NORTH CAROLINA

BIOMAT NOLENSVILLE, NASHVILLE, TENNESSEE

BIOMAT CARROLLTON, CARROLLTON, TEXAS

BIOMAT VICTORIA, VICTORIA, TEXAS

BIOMAT MENASHA, MENASHA, WISCONSIN

18

4,624 TRAINING

HOURS

59 GRADUATES

CENTER LEADERSHIP DEVELOPMENT PROGRAM

The Center Leadership Development Program (CLDP) is an ex-tensive training program with an emphasis on leadership, human plasma science, managerial tasks, customer service expectations, quality, ethics, and business acumen in relationship to the Grifols Plasma Operations business model. This six month cohort style program is designed to foster relationships by moving leadership trainees through the program as a single group. Classroom ses-sions and in-center training provide the trainees with additional partnerships to build their legacies from day one.

Throughout 2016, The Grifols Academy of Plasmapheresis (TGAP) provided instructional support to the Center Leadership Develop-ment Program (CLDP). Through onsite instruction of the Introduc-tion to Grifols program, facilitation of the Human Performance Leadership training, and administrative support related to travel for the CLDP students, the Academy devoted more than 350 staff hours to the program in 2016.

Since the program’s inception in late 2015, the CLDP has con-tinued its mission to cultivate plasma center leadership staff by instilling in its candidates the managerial skills, customer service focus, commitment to quality, and the business acumen. As of the end of 2016, six cohorts of trainees have graduated from the program, with a total of twelve cohorts scheduled to have begun by March 2017.

In the coming year, the Academy will assist Grifols Plasma Or-ganization (GPO) Corporate Training department in the pursuit of accreditation from the Institute for Credentialing Excellence (ICE), a leading developer of standards for credentialing across a wide range of training programs. Such accreditation from ICE will help ensure that the CLDP continues to maintain the highest training standards in pursuit of its mission. The significant prestige that follows ICE accreditation will highlight the program’s status as a model of excellence within the Plasma Industry.

This really opened my eyes as to how the end product is produced and how what we do is so important for the final product to be produced. The training was well constructed and the summaries of key concepts excellent to guide us on areas of focus for the intent of the training.

– CLDP Participant

59 GRADUATES 4,624 TRAINING HOURS

2016 CLDP STATISTICS

19

EXTRA-CURRICULAR ACTIVITIES

In addition to The Grifols Academy of Plasmapheresis (TGAP)-spon-sored classes, TGAP hosted special events throughout 2016 at the Glendale and Indianapolis campuses.

In total, more than 30 of these events were held, resulting in over 360 attendees. · Regional and Divisional meetings · Internal and External tours · Specialized Training sessions · Meeting Space for Local Elected Officials · Sales Conferences · Interviews

TGAP staff was invested in their professional development through internal and external trainings and certifications.

· DevLearn · Academy courses · ACCET Annual Workshop · Human Performance Leadership Training · Franklin Covey Facilitator’s Enhancement Day · Online courses through Lynda.com and the American Mana-

gement Association

ARIZONA

Staff members earned facilitator licenses and certifications throu-gh Practicing Perfection Inc. (PPI), Achieve Global, and the Ameri-can Society for Quality (ASQ).

Academy staff members gave back to their local communities through participation in, and donations to, the Arizona Hemophilia Salsa Challenge and Walk, the United Way of Genesee County Flint Water fund, as well as the Indiana non-profit agencies of Sheltering Wings and Little Angel Gowns.

STATISTICS

360+ EVENT PARTICIPANTS

30+ OF EVENTS

20

College for America – The Grifols Academy of Plasmapheresis (TGAP) continues its partnership with College for America to pro-vide degree programs to Grifols employees. In 2016, 60 scholar-ships were provided to GPO employees looking to advance their academic careers with Associate and Bachelor degrees. Since the partnership began in 2013, 30 degrees have been earned by Grifols employees.

University of Phoenix – Through an articulation agreement with the University of Phoenix, Grifols employees who are enrolled at the University can convert their attendance in TGAP courses into college credit. Nearly 90 classes are included in the Articulation Agreement.

California Board of Nurses – Through the Continuing Educa-tion(CE) Provider License with the California Board of Registered Nurses, TGAP can issue continuing education certificates to med-ical personnel who attend our medical classes. These CEs can be applied toward employees’ licensure and certification renewal requirements, as dictated by their states’ guidelines.

ASQ-CQIA certification – In 2010, TGAP began a partnership with the American Society for Quality (ASQ) to offer certification preparation classes directly to Grifols employees. These programs include the Certified Quality Improvement Associate (CQIA) and the Certified Manager of Quality/Operational Excellence (CMQ/OE). In August 2016, TGAP went a step further with this part-nership and proctored an onsite examination for the CQIA cer-tification. More than 25 Grifols employees took the certification examination, which was supplemented with a self-study guide for students to use in the months leading up to the examination and a special CQIA preparation class the day before the examination. In total, more than 115 students have earned their ASQ-CQIA certifi-cation since the Academy began its partnership with ASQ in 2010.

PARTNERSHIPSOverall it was a good prep day with a strong focus on review. The use of real life situations and work related situations to relate to the topics covered made this review easier to understand. I appreciate the time put into the study guide and found that helpful.

– ASQ-CQIA Examination Participant

15 GRADUATES IN 2016

COLLEGE FOR AMERICA

30 GRADUATES TOTAL

118 CURRENTLY ENROLLED

CA BOARD OF NURSING 2016:

444 CE CERTIFICATES ISSUED

1,110 CE HOURS

41 ASQ CERTIFICATES

OBTAINED IN 2016

89 ELIGIBLE COURSES

FOR ARTICULATION

THROUGH UoP

21

FUTURE GOALS GRIFOLS ACADEMY OF PLASMAPHERESIS

• Identify academic partnership opportunities and requirements to credential the Center Leadership Development Program. Collaborate with Grifols Plasma Organization leadership and Training department to restructure the program for certifica-tion eligibility.

• Collaborate with GPO Leadership and Training department to develop a Regional Leadership Training Program.

• Support GPO to provide training and development needed to meet growth demand and reduce turnover.

• Monitor the design and build out of the Glendale Academy Expansion, and develop a plan for leveraging the new space to be meet GPO’s training needs.

• Enhance Academy distance learning capabilities through ad-vanced technology, modes of delivery, robust curriculum, and develop 20 new eLearning courses.

22

MISSION AND GOALS

STRUCTURE

FACILITIES


ACTIVITIES

2016 STATISTICS

TRAINING PLANS

FUTURE GOALS

P. 23

P. 25

P. 26

P. 27

P. 33

P. 34

P. 35

23

MISSION AND GOALS

MISSION

To provide high-quality professional development training that re-flects the needs of employees, drawing on the company’s history and the knowledge and expertise of its staff.

The mission of The Grifols Academy of Professional Development (TGAPD) drives home the message of continuous learning as a key aspect of professional growth. Through its curriculum, TGAPD offers Grifols employees a wide range of professional develop-ment activities, which can be divided as follows:

· Leadership development programs. · Skills development programs. · Orientation programs. · Institutional training events for internal and external partici-

pants.

These initiatives and events are led by TGAPD on an international scale in Spain, the USA, and for our affiliates – also known as the Rest of the World (ROW).

In addition, TGAPD oversees Grifols’ Tuition Reimbursement Pro-grams which are specific to the work of employees to foster their development and growth within the company.

24

MISSION AND GOALS

GOALS

The goals of TGAPD are two-fold and focus on promoting professional development and scientific knowledge in our organization. These objec-tives also include an emphasis on the corporate values, organizational growth, strategic analysis, and interpersonal interactions:

· Define and implement programs that promote the professional deve-lopment of our staff.

· Facilitate and support the dissemination of scientific knowledge wi-thin our community.

· Develop corporate competencies and perform a central role in the dissemination and consolidation of corporate values across the or-ganization.

· Promote the organization’s growth by contributing innovative, cut-ting-edge knowledge in a range of areas.

· Promote strategic analysis in all spheres of the organization, helping to improve Grifols’ performance in the present and to define the com-pany’s future.

· Facilitate interaction and cooperation between people in different parts of the organization.

25

The Grifols Academy of Professional Development (TGAPD) is di-rected by Francesc Cartanyà, with the support of a Coordination Committee composed of Mike Thompson, Director Talent and Or-ganizational Development NA and Julia Silies, Corporate Talent and Organizational Development Manager. TGAPD has an Advi-sory Board with membership from throughout the organization that provides guidance and direction on TGAPD’s mission. TGAPD staff includes experts in the areas of training, organizational deve-lopment, and facilitation. Outside vendors also provide facilitation in specialized training courses.

STRUCTURE

ACADEMIC ADVISORY

BOARD

EDUARDO HERRERO

SERGI ROURA

ORIOL DUÑACH

MATEO BORRÁS

VICTORIA CAMPS

JOSÉ A. GARCÍA

JOSÉ V. TERENCIO

DAVID PAYERAS

LAFMIN MORGAN

NURIA PASCUAL

ADMINISTRATION TEAM

T&OD AREA

FACILITATORS & EXPERTS

EXTERNAL & INTERNAL

MANAGEMENT TEAM

T&OD AREA

COORDINATION

COMMITTEE

JULIA SILIES

MIKE THOMPSON

DIRECTOR

GRIFOLS ACADEMY PD

FRANCESC CARTANYÀ

SUPPORT TEAM

T&OD AREA

26

FACILITIESIn Parets del Vallès, there are several spaces for training such as a large conference room which can accommodate 80 individuals and six rooms which can hold 15-50 individuals. In Clayton, Los Angeles, and the Research Triangle Park, there are two training rooms at each site plus meeting rooms that provide additional opportunities for small group instruction. In Emeryville, there is one training space plus meeting rooms that provide additional opportunities for small group instruction. There is an onsite Grifols café at each site for dining and networking of participants and instructors during breaks and lunch hours.

CURRENTLY OFFERS

13 TRAINING

ROOMS

2 MEETING

ROOMS

400 TOTAL

CAPACITY

27

2016 NEW AND ONGOING ACTIVITIES

Through its curriculum, The Grifols Academy of Professional Development (TGAPD) offers Grifols employees dedicated development in the key competencies fostered by the company, under the Grifolsmap initiative. Leadership Development Programs are delivered to enhance the leadership capabilities of our managers, while Skills Development Programs are made to expand employees´ core competencies of self-management, partnership and business. In 2016, these activities have become more aligned while delivery continues to be expanded internationally for Grifols employees, may they be located in Spain, in the USA, or in any ROW location.

LEADERSHIP DEVELOPMENT PROGRAM (LDP) AND OFFERINGS

With the aim of sustaining the growth of our business through strong leadership development, TGAPD has been particularly ac-tive at offering leadership programs in 2016. Indeed, the number of participants has more than doubled in a year, with a total of 1,600 managers trained by TGAPD on a global scale through one of its leadership offerings. Most particularly, an increased number of training sessions were carried out under the wings of the Lead-ership Development Program (LDP), with now five LDP courses available within a structured curriculum.

This year has seen the launch of the exclusive Making Great Leaders program (LDP IV), simultaneously in the USA and Spain. Mainly aimed at top management, this program is designed to help senior managers both fine-tune their leadership capabilities and to obtain a greater understanding about how their leader-ship styles directly impact the performance of their teams. This internationally-known program offers 180º individual feedback, a two-day workshop and one-to-one follow up after the workshop. Between NA and Spain, already 146 leaders participated in this program in 2016, which will continue to be rolled out in 2017.

Also, Leadership Development Program I, II and III have been held in many distinct locations around the globe, achieving an increased global leadership curriculum that unifies our approach to team management. The consolidated Individual Leadership Program (LDP I) and Team Leadership Program (LDP II) were held in Europe, in the Asia-Pacific region and in South America, completing as forecasted the international tour which was start-ed last year. Launched in 2015 in Spain, Leading Performance (LDP III) begun this fall in North America, with the training of more

LEADING PERFORMANCE

(LDP III)

MAKING GREAT LEADERS

(LDP IV)

LEADERSHIP AND EMPLOYEE

ENGAGEMENT

(LDP V)

LEADERSHIP DEVELOPMENT TRAINING MODULES

INDIVIDUAL LEADERSHIP

(LDP I)

TEAM LEADERSHIP

(LDP II)

28


than 350 managers in 3 months. In the meantime, LDP III was also rolled-out to many subsidiaries, such as Chile, United King-dom, Germany, Ireland and Mexico. These Leadership Programs will continue to be offered periodically and will go on in their in-ternational rollout.

Leadership and Employee Engagement (LDP V) was launched this fall in Spain to meet the priority needs of staff in manage-ment positions within the industrial area. The program focuses on increasing engagement by strengthening the management skills required to conduct difficult conversations related to staff performance and promote productive dialogues that facilitate the development of their staff´s potential.

In North America, several classes were offered to address leader competencies such as performance management, delegating, in-terviewing and selection, and situational leadership. What´s more, TGAPD consults on and supports various development initiatives across Grifols companies. In 2016, content and modules were developed for the Center Leader Development Program (CLDP) for Grifols Plasma Organization (GPO).

Student Quotes:

INDIVIDUAL LEADERSHIP PROGRAM (LDP I)

· “It’s a great opportunity to meet colleagues from different countries and divisions, and share points of view with them.”

TEAM LEADERSHIP PROGRAM (LDP II)

· “This training is an asset to any leadership learning expe-rience.”

LEADING PERFORMANCE (LDP III)

· “This course provided me with the skills and tools to effecti-vely manage performance.”

· “I am a new manager, and feel like the organization is suppor-ting me very well.”

MAKING GREAT LEADERS (LDP IV)

· “This program provides you with a real perception of how your leadership styles impact your team.”

· “A really valuable feedback,” as the program includes 180º individual feedback.

LEADERSHIP AND EMPLOYEE ENGAGEMENT (LDP V)

· “The trainer had a wonderful connection with us and was fully understanding of our needs.”

· “This training will help me face complex meetings, providing feedback to the person I have in front and intending to apply the adequate strategy depending on every situation.”

29


SKILLS DEVELOPMENT PROGRAMS

Seeking to contribute to the professional development of our staff and to promote our company´s core competencies, TGAPD offers employees an extensive catalogue of skills development training, with the most demanded courses in North America and Spain.

The courses in the catalogue are organized into three areas of shared competencies: self-management, partnership, and busi-ness.

SELF-MANAGEMENT

Project Management Essentials NA SPAIN · Help participants acquire the skills needed to successfully

complete their projects, teaching them to apply a disciplined process to implement their projects and master their informal authority. As a result of this session, employees will unders-tand that the success of a project depends both on processes and on people.

5 Choices for Extraordinary Productivity NA / Time Management SPAIN · Learn a method that, when applied, will significantly improve

your ability to actively manage your time and achieve better outcomes in your life. Help participants to make the right choi-ces when organizing, identifying and planning activities in or-der to achieve their key goals and increase their productivity.

Training the Trainers SPAIN · Acquire tools to facilitate the design of training sessions,

combined with techniques and methods for designing trai-ning actions that are dynamic, participatory, and successful.

Stress Management and Self-Control SPAIN · Improve personal skills for coping with stress, using proven

psychological techniques to improve self-control. Emotional Intelligence SPAIN · Learn to identify your emotional patterns, and to manage and

regulate your emotions. Understand what empathy consists of, gain awareness of related social skills, and practice these skills.

SELF-MANAGEMENT

PARTNERSHIP

BUSINESS

30

PARTNERSHIP

Dynamic Communication Skills (Listening in a Hectic World & Speaking to Influence) NA · Acquire skills to speak to influence and listen effectively.

Learn how to organize and express your ideas to achieve re-sults and improve your listening skills in a fast-paced working environment.

Impact & Influence SPAIN · Acquire and/or develop the skills needed to improve the ca-

pacity to influence people, in order to successfully achieve objectives while maintaining good professional relationships, by strengthening a flexible communication style.

Crucial Conversations NA / Communication SPAIN · Acquire and/or develop skills for effective communication,

understanding its importance in an organizational setting and improving your communication style in situations when out-comes may become crucial.

Advanced Communication Skills SPAIN · Learn how to create an impact with our audience through

your presentations in English. Help participants strengthen their communication skills and demonstrate self-assurance while giving polished presentations focused on results.

Writing Advantage NA · Learn a four-step process to create a direct writing style. Ac-

quire and/or develop the skills to write more quickly and more clearly, revising and adapting a wide range of document types.

Resolving Conflict with Your Peers NA/ Conflict Management SPAIN · Help participants acquire the skills needed to manage and

resolve conflicts. Learn guidelines for identifying conflict, tools for addressing it appropriately, and a clear step-by-step pro-cess of conflicts resolution.

Teamwork SPAIN · Learn to identify and develop areas where there is the poten-

tial for improvement and growth within the team, facilitating the process of analysis at both the individual and team level.

Dynamic Meetings SPAIN · Increase the productivity and efficiency of the meetings we

organize or attend, whether face-to-face or virtual (course delivered in English).

BUSINESS

Decisive Decision-Making NA · Learn a logical decision-making process, focusing on the cri-

tical elements that are the basis for high-quality business de-cisions. Participants will learn how to generate and compare options, to evaluate decision-making criteria, and to select the best action to follow.

Analyzing and Solving Problems SPAIN · Understand the concept of problem analysis and identify the

behaviors and attitudes needed for this analysis. Understand the implications of this way of thinking in the organizational context.


31


After largely broadening catalogue offerings last year – most particularly in Spain, 2016 was aimed at consolidating programs with the intent to continuously adapt our development activities to the orga-nization´s global and local needs. As a whole this year, over 1,400 Grifols employees benefited from course offerings, with top of the list courses being those focused on mastering their self-management, communication and teamwork competencies.Among novelties available at the Spanish Academy location, which doubled its attendance to Skills Development Programs this year, TGAPD launched a new course on Emotional Intelligence, thus ex-panding further the self-management portfolio of its catalogue. 2016 also saw the successful start of a dozen Effective Communication Skills workshops addressed to factory workers, with more of those being planned for 2017.Additionally, TGAPD has an ongoing partnership with TGAP and offers professional development cours-es at the various Academy locations in the United States.

Participants provided the following feedback about their learning experiences:

COMMUNICATION SKILLS

· “I’ve realized how important active listening was, and this will also help me improve my commu-nication’s weak points.”

ADVANCED COMMUNICATION SKILLS

· “Congratulations, the course was fantastic. I really can’t remember any training that was as effec-tive and useful as the one I attended during the past two days.”

EFFECTIVE COMMUNICATION WORKSHOP

· “Discovering the concept of assertiveness and its meaning has motivated me to intend to apply it at work.”

5 CHOICES FOR EXTRAORDINARY PRODUCTIVITY

· “I enjoyed the class. It showed me I need to prioritize time for exercise and do a better job at prio-ritizing both my work and personal tasks.”

PROJECT MANAGEMENT ESSENTIALS

· “Excellent training, well prepared with good material, good environment, good trainer, good group, very dynamic.”

32


INSTITUTIONAL TRAINING EVENTS FOR INTERNAL AND EXTERNAL PARTICIPANTS

This year, several “Conferences of the Academy of Profession-al Development” took place in TGAPD and were made accessible to all Grifols employees. By inviting special speakers to talk about Science, Ethics or Management-related topics to Grifols employ-ees, the purpose of the speaker series is to foster the continuous learning of our staff, may it be by increasing our knowledge or by giving us the opportunity to improve our skills and abilities.

· In Spain, the first conference entitled “Working with Enthu-siasm” by the writer and lecturer Victor Küppers as guest-speaker, held in Parets del Vallès and in Sant Cugat, was a great success. The craze was such that a third session had to be planned for 2017.

· The USA also held its first seminar entitled “The Power to Persuade: The Magic of Storytelling” in Los Angeles. Doug Stevenson, the guest speaker, was well-received.

Also, the International Society for Pharmaceutical Engineering (ISPE) joined Grifols Engineering to organize a technical seminar focused on addressing some of the industry current challenges and sharing best practices. Hosted by the Academy of Profes-sional Development located in Parets del Vallès, where a guided tour of the fractionating plant next was offered to attendees, this May 2016 seminar discussed chemical sanitizations and isolator technologies in the pharmaceutical sector, with contributions from both internal and external experts.

33

2016 STATISTICS

ONSITE

· The Grifols Academy of Professional Development (TGAPD) hosted more than 367 classes for 4,459 students in 2016. These classes totaled more than 44,637 training hours, me-aning a record increase of +32% training hours provided to Grifols employees vs. last year.

ONLINE

· Through the Campus Grifols system, more than 176 online classes were completed for a total of 2,886 training hours.

TUITION REIMBURSEMENT

· Throughout 2016, TGAPD managed Grifols Tuition Reim-bursement programs that reimburse employees for educa-tion-related expenses, such as tuition, textbooks, lab fees, and registration. In 2016, 405 employees benefitted from tui-tion reimbursement. This is another example of Grifols’ com-mitment to its employees and their academic development.

CLASSROOM COURSES

ONLINE COURSES

TOTAL TGAPD COURSES

NOTE: with the current focus of the GAPD, these figures do not include specific technical or functional training, language training, or organizational development activities.

PARTICIPANTS IN CLASSROOM COURSES

PARTICIPANTS IN ONLINE COURSES

TOTAL PARTICIPANTS IN TGAPD COURSES

173

16

189

1,894

64

1,958

27

1

28

265

4

269

167

159

326

2,300

162

2,462

367

176

543

4,459

230

4,689

SPAIN RoW USA TOTAL

HOURS OF CLASSROOM TRAINING

HOURS OF ONLINE TRAINING

TOTAL HOURS OF TGAPD TRAINING

18,821

123

18,944

4,666

60

4,726

21,150

2,703

23,853

44,637

2,886

47,523

PARTICIPANTS IN TGAPD COURSES

INSTITUTIONAL

TRAINING EVENTS

NEW HIRE

ORIENTATION

PROGRAMS

7%

20%

SKILLS

DEVELOPMENT

OFFERINGS

37%

LEADERSHIP

DEVELOPMENT

PROGRAM AND

OFFERINGS

36%

34

TRAINING PLANS

Grifols’ Training Plans are a tool to structure the various training actions scheduled throughout the year. The Training Plan enables Grifols employees to acquire and expand the knowledge and skills

they need to perform the functions associated with their position, thus helping to ensure that the company’s staff are highly trained and prepared to contribute to the company´s strategy for success.

DIAGNOSTIC GRIFOLS

LABORATORIOS GRIFOLS

GRIFOLS INTERNATIONAL

GRIFOLS PLASMA OPERATIONS

MAIN TRAINING PLANS 2016

BIOMAT GRIFOLS HOLDING

GRIFOLS THERAPEUTICS INC.

INSTITUTO GRIFOLS

GRIFOLS SHARED SERVICES

GRIFOLS BIOLOGICALS INC.

GRIFOLS WORLDWIDE OPERATIONS SPAIN

GRIFOLS MOVACO

35

FUTURE GOALS GOALS OF THE GRIFOLS ACADEMY OF PROFESSIONAL DEVELOPMENT (TGAPD)

· Sustain the growth of our business through the development of our staff, increasing course offerings in the Rest of the World (ROW), and aligning activities between North America, Spain, and ROW.

· Continue to contribute to the development of strong leaders-hip in our business, in accordance with the leadership model (Grifolsmap).

· Promote the role of TGAPD in disseminating scientific knowle-dge and business expertise through a close relationship with our external partners and audiences related to our business.

36

P. 37

P. 39

P. 40

P. 41

P. 42

P. 44

P. 45

P. 46

P. 47

MISSION AND GOALS

STRUCTURE

FACILITIES


ACTIVITIES

TRANSFUSION SCIENCE

EDUCATION COURSES

IMMUNOHEMATOLOGY

WORKSHOPS

WEBINARS

2016 STATISTICS

FUTURE GOALS

37

MISSION AND GOALS

MISSION

Headquartered in the Grifols Immunohematology Center in San Marcos, Texas, The Grifols Academy of Immunohematology (TGAIH) is focused on empowering immunohematology professionals by furthering their ability to deliver the highest quality of care. Based on Grifols’ long history and robust experience in transfusion medicine, TGAIH was a natural evolution in the company’s commitment to professional education in this discipline. With the inception of the Immunohematology Center in 2014, the Academy has been offering high-quality education programs combining the experience gained from our global educational portfolio, the excellence and expertise of the Grifols Immunohematology Center, and a state-of-the art training facility.

Programs include the basics of immunohematology and clinical cases that relate theory to bench practice. The education environment is casual and interactive. A ‘must attend’ for any immunohematology professional.

– Quote from instructor

38

GOALS

Serving as an educational catalyst in the transfusion industry, TGAIH has de-fined the following goals for its operations.

· To lead by providing outstanding high-quality continuing education pro-grams, leveraging the knowledge, expertise, and innovation of our founders

· To provide educational programs tailored for different levels of competen-cies within the immunohematology professions, allowing the participant to focus on their specific interests and challenges

· To combine classroom teaching with bench practices, enabling learners to effectively translate technical and scientific concepts into their daily opera-tions, for the benefit of the patient and community

· To target the critical needs of the immunohematology community, contri-buting to a well-qualified workforce that can effectively address the chal-lenges faced by the profession, gain a competitive edge, and influence next generations

· To recruit trainers among influential immunohematology experts worldwide, with theoretical and practical knowledge that guarantee a transformational learning experience for attendees

MISSION AND GOALS

Educational activities such as this workshop are essential for blood bankers to keep up with developments in immunohematology at a time when institutions are generally not able to provide more than basic training to employees.


39

STRUCTURE

The Grifols Academy of Immunohematology (TGAIH) activity was developed and implemented by the Grifols Immunohematology Center, San Marcos, Texas, under the direction of Joann Moulds, PhD, as Scientific Director. In late 2016, a major structural change was initiated in order to streamline activities of TGAIH with educational efforts implemented at a global level. TGAIH now re-sides within Grifols Global Medical Affairs Division, led by Dr. Jorge Delgado.

The North American component is overseen by Dr. Maria Huber and Dr. Ghislain Noumsi. Program activities are managed by Sarah Jones with the assistance of Kimberlee Wertens.

Some of TGAIH staff responsibilities include: · Assessing the continuing educational needs of immunohema-

tology professionals

· Developing a curriculum that enhances immunohematology professionals’ competencies

· Recruiting trainers among subject matter experts

· Guaranteeing the effective delivery of training courses

· Monitoring the post-training impact among the immunohe-matology community

TGAIH STAFF

JOANN MOULDS

SCIENTIFIC DIRECTOR

Immunohematology Center

JORGE DELGADO

SENIOR DIRECTOR

Global Diagnostics Medical Affairs

MARIA HUBER

MEDICAL AFFAIRS DIRECTOR

Diagnostic North America

GHISLAIN NOUMSI

MEDICAL AFFAIRS DIRECTOR

Diagnostic USA

SARAH JONES

SENIOR MANAGER OF

EDUCATION & TRAINING

KIMBERLEE WERTENS

ADMINISTRATIVE ASSOCIATE

40

FACILITIES The Grifols Academy of Immunohematology (TGAIH) has a full-time, North American campus in San Marcos, Texas. The facility offers a teaching room with a capacity of 50 students and full state-of-the-art audio visual and training assets. Conference rooms and office space provide additional opportunities for small group instruction, webinar productions, and instructor meetings. A spacious cafeteria and lounge offer comfortable seating areas for dining and networking of participants and instructors during breaks and lunch hours. The crown jewel of the facility is a fully equipped, expansive 625 square foot training laboratory with serology testing bench space for a maximum of 12 students as

well as additional space for molecular testing equipment and automated immunohematology testing instruments. Students may also experience specialized testing and instruments housed in Grifols’ live testing laboratories.

In addition to its facility in San Marcos, TX, TGAIH partners with The Grifols Academy of Plasmapheresis (TGAP) to provide lecture courses at Academy sites across the US. In 2016, TGAIH also collaborated with blood centers across the USA and Canada in order to expand the outreach of their training programs.

Great way to reach customers by providing education at the San Marcos facility and at the Academy in their area. It is also great to provide customers with access to experts in the field.


41

2016 NEW AND ONGOING ACTIVITIESThe Grifols Academy of Immunohematology (TGAIH) offers high-level training programs, specifically designed to address comments and suggestions provided during previous educational symposiums.

Due to the robust nature of these educational courses, TGAIH was able to grant attendees P.A.C.E.® continuing education credits awarded through the American Society for Clinical Laboratory Science (ASCLS). The affiliation with ASCLS is an additional demonstration of Grifols’ commitment to highest quality standards within the field of transfusion science. The popularity of these free education courses is evidenced by their near capacity attendance.

TGAIH is proud of its faculty of world-renowned educators. These Key Opinion Leaders in the transfusion industry include MDs, PhDs, MScs, SBBs, and other specialists whose qualifi-cations and experience are unparalleled.

DURING 2016, OUR FACULTY INCLUDED:

GEOFF DANIELS, BSC, PHD, FRCPATH

GHISLAIN NOUMSI, MD, SBB(ASCP)

JOANN MOULDS, PHD, MT(ASCP)SBB

MARYSE ST-LOUIS, PHD

SARAH JONES, MT(ASCP)SBB

ALISHA MCREYNOLDS, MT(ASCP) CHRISTINE LOMAS-FRANCIS, MSC, FIMBS

DEBRA LANE, MD, FRCPC

GORKA OCHOA, MD. PHD

GREGORY DENOMME, PHD, FCSMLS(D)

GWEN CLARKE, MD, FRCPC

JANIS HAMILTON, MS, MT(ACSP)SBB

KATIE FENNEL, MS

LAURO GUERRA, MT(ASCP)SBB

MARILYN MOULDS, MT(ASCP)SBB

ROSER C. HOFFMAN, MT(ASCP)SBB

SUE JOHNSON, MSTM, MT(ASCP)SBB

HEAD OF REFERENCE SERVICES (RETIRED)

DIRECTOR MEDICAL AFFAIRS DIAGNOSTICS USA

SCIENTIFIC DIRECTOR, GRIFOLS IMMUNOHEMATOLOGY CENTER

SCIENTIST OF INNOVATION AND RESEARCH & DEVELOPMENT

SENIOR MANAGER EDUCATION & TRAINING, GAIH

DIRECTOR, GLOBAL REGULATORY AFFAIRS

TECHNICAL DIRECTOR OF THE LABORATORY OF IMMUNOHEMATOLOGY AND GENOMICS

MEDICAL OFFICER

TECHNICAL DIRECTOR, IMMUNOHEMATOLOGY CENTER

DIRECTOR OF IMMUNOHEMATOLOGY & TRANSFUSION SERVICES

ASSOCIATE MEDICAL DIRECTOR, CLINICAL SERVICES

MANAGER, IMMUNOHEMATOLOGY REFERENCE LABORATORY

MOLECULAR LABORATORY TECHNOLOGIST, IMMUNOHEMATOLOGY CENTER

MANAGER, IMMUNOHEMATOLOGY REFERENCE LABORATORY, IMMUNOHEMATOLOGY CENTER

IMMUNOHEMATOLOGY CONSULTANT

MANAGER MOLECULAR LABORATORY, IMMUNOHEMATOLOGY CENTER

DIRECTOR, DEPARTMENT OF CLINICAL EDUCATION

INTERNATIONAL BLOOD GROUP REFERENCE LABORATORY

GDS

GDS

HÉMA-QUÉBEC

GDS

GDS

NEW YORK BLOOD CENTER

CANADIAN BLOOD SERVICES

GDS

BLOODCENTER OF WISCONSIN

CANADIAN BLOOD SERVICES

AMERICAN RED CROSS, SOUTHEASTERN MICHIGAN REGION

GDS GDS

RETIRED

GDS

BLOODCENTER OF WISCONSIN

BRISTOL, UK

SAN MARCOS, TX

SAN MARCOS, TX

QUEBEC CITY, QUEBEC, CANADA

SAN MARCOS, TX

EMERYVILLE, CA NEW YORK, NY

WINNIPEG, MANITOBA, CANADA

SAN MARCOS, TX

MILWAUKEE, WI

EDMONTON, ALBERTA, CANADA

MILWAUKEE, MI

SAN MARCOS, TX SAN MARCOS, TX

LONGVIEW, TX

SAN MARCOS, TX

MILWAUKEE, WI

42

Transfusion Science Educational Courses (TSEC) provide a thor-ough review of key scientific concepts required to identify and re-solve technical/scientific challenges that immunohematology lab-oratories face on a daily basis. Emphasis is put on the integration of serological and molecular methods for blood group antibody identification and compatibility testing. Interactive case studies offer the opportunity to enhance practical case resolution skills.

TSECs are held as one or two day courses with six to nine di-dactic lectures, three to four interactive case studies, and a “Hot Topic” expert panel discussion with audience participation. They are taught by four to eight industry recognized experts in the field of immunohematology, blood group genomics, and transfusion

medicine. Seven to ten P.A.C.E.® continuing education credits are granted to the TSEC attendees through ASCLS.

The Academy held two TSECs in 2014, three in 2015, and a re-cord setting seven in 2016. These courses are free of charge to attendees, and are held in geographically diverse locations throughout the USA and Canada, including Fort Lauderdale, San Marcos, Seattle, Cincinnati, Montreal, and Winnipeg. The audi-ence of these advanced-level educational events is comprised of experienced blood bank technologists, supervisors, and transfu-sion medicine physicians. Since 2014, close to 600 professionals of the IH industry attended the TSECs symposia.

I liked the remote to click answers. I liked that interaction; Thank you.Great conference! Come Back Soon!!

– Student Quotes

TRANSFUSION SCIENCE EDUCATIONAL COURSES

43

TRANSFUSION SCIENCE EDUCATIONAL COURSES (TSEC)

The attendees are engaged from beginning to end. They obviously appreciate the expertise of speakers and the quality of the content material. Both formal and informal learning takes place in the presentations, question and answer sessions, and discussions during breaks. Grifols’ sponsorship of these events is key to attendee ability to stay up-to-date or refresh their knowledge in immunohematology.

– Instructor Quote

7

6

5

4

3

2

1

0

450

400

350

300

250

200

150

100

50

0

20142014 20152015 20162016

ATTENDEESTSECs65 102 416

44

In 2016, The Grifols Academy of Immunohematology (TGAIH) was pleased to offer its inaugural hands-on Immunohematology Workshops. This intensive three-day program focuses on the mo-lecular basis of blood group diversity and applications of various molecular techniques. This course integrates didactic and practi-cal exposure with more than 50% of time dedicated to laboratory hands-on practice.

The free Immunohematology Workshops include nine didactic lectures, 12 hours of laboratory hands-on practice, case studies with interactive audience participation devices, and two home-

work assignments. Seven subject matter experts serving as facul-ty members are part of the Grifols Immunohematology Center, the Regulatory Division, and Medical Affairs. 16.5 P.A.C.E.® continu-ing education credits are granted to attendees through ASCLS.

Two Immunohematology Workshops were held in 2016 at the Grifols Immunohematology Center in San Marcos, Texas. The target audience for these workshops includes intermediate and advanced blood bank technologists. In total, twenty four industry specialists attended the intensive hands-on training.

This course was wonderful and highly engaging. All the speakers were very informative.

The small groups and relaxed atmosphere enhance the educational experience and provide a unique forum for participants to ask questions and discuss topics with experts. The excellently structured program not only educates participants on vital aspects of immunohematology but also provides an overview of the interrelatedness of molecular immunohematology with the field of transfusion medicine.

– Student Quotes

IMMUNOHEMA-TOLOGY WORKSHOPS

45

WEBINARS In 2016, The Grifols Academy of Immunohematology (TGAIH) also launched a series of webinars targeting current trends in blood bank laboratory practices and transfusion medicine. These one hour sessions were led by an internationally renowned immunohematology expert and a Grifols Immunohematology Center subject matter expert in blood group genomics. Attendees

to the webinars are granted one P.A.C.E.® continuing education credit through ASCLS. Two webinars were held for a target audience comprised of blood bank technologists, supervisors, and transfusion medicine physicians. In total, more than 289 industry specialists attended the webinars.Great educational topics - well presented

by experts on the material/topics

– Student Quote

46

2016 STATISTICS

2016 saw a significant increase in the number of educational opportunities provided by The Grifols Academy of Immunohema-tology (TGAIH). A summary of these activities is noted below.

· Number of participants in all events = 729 attendees · Number of training hours in all events = 5,509.50 hours · Number of instructors = 17 · Number of instructor hours = 600 hours · Number of CEUs awarded = 4,626 · Overall participant satisfaction score (4-point scale) = 3.6

729 ATTENDEES 5,509.50 TRAINING HOURS

17 INSTRUCTORS

600 INSTRUCTOR

HOURS

4,626 CEUS

AWARDED

3.6 OVERALL

SCORE

PARTICIPANTS

150

100

50

0

SAN M

ARCO

S, TX

MO

NTREA

L, Q

C

WIN

NIP

EG, M

B

SEATTLE, W

A

CINCIN

NATI,

OH

FORT L

AUDERDA

LE, F

L

47

FUTURE GOALS GRIFOLS ACADEMY OF IMMUNOHEMATOLOGY

· Enhance the current programming to ensure continued leader-ship in the immunohematology arena

· Expand the number of webinar educational sessions to con-tinue reaching a broader audience

· Seek out new educational partnerships and opportunities to expand its programming

· Assess needs for educational program format, topic, and tar-get to best meet the needs of the immunohematology industry

annual report 2016 - grifols

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