annual impact report 2014-15
DESCRIPTION
ÂTRANSCRIPT
Training
Services
Community
Participation
in Housing
Community
Development
Administrative
Services
Funding
Services
‘Helping Communities Help Themselves’
www.supportingcommunitiesni.org
Information
Services
ANNUAL
IMPACT REPORT 2014-2015
Digital Inclusion
Partnership Working
Contact Meetings
w672 Group
w142 Individual
137
Committee Meetings
71
AGMs
Group Work We Promoted, Encouraged and Supported Meaningful Community Participation
Of the 198 Inter-Agency Meetings held – 641 external agencies and 116 MLA/Cllrs were in attendance
Prepared and carried out 102 Estate Inspections province wide
NEW REFERRALS
RECEIVED
ACTIVE GROUPS
WE SUPPORT
MEETINGS
WE ATTENDED
• 20 Referrals with 7 of these new to SCNI
• 545 Active Groups
• 198 Inter-Agencies
• 27 Housing Forums
• 211 HCNs
88 Groups assisted
with registering online with Charities
Commission NI
TOTAL OF 1,884 INTERACTIONS
Provided Group
Support for:
159 meetings with
Housing Executive (including CLOs)
How we performed
Funding Services
We provided an Effective Funding Support Service to Staff, Communities and other Stakeholders
Provided advice to Groups and Indivduals
around signposting funding opportunities Funding Bulletin fully incorporated within SCNI’s
publication of E-Biz which is made available to
545 Community Groups who we support
How we performed
FUNDING ENQUIRIES
FUNDING SECURED by those groups who we helped
£899,064.52
FUNDING ENQUIRIES
14 formal enquiries
completed
45 informal requests
for funding assistance (Nov 14 – March 15)
"It would be difficult to understate the invaluable support that SCNI
have provided the group with, their guidance and assistance both prior
to project implementation and throughout have contributed to the
programmes ongoing success" Derabhaile McCloskey
Hutchinson Project Co-Ordinator Benbradagh Com Support
5 Funding Workshops/Clinics organised in:
Omagh/Ballymoney/Strabane/Limavady/Lisburn
benefiting 28 Groups with 1 to 1 Funding Advice
SCNI Funding Information
circulated to 1,200 Groups/
Individuals every 2 weeks
Attended 2 Funding Fairs in: Omagh and Newtownstewart 20 groups
provided with funding support/advice
"The funding surgery was very useful in terms of identifying new sources of funding that we did not know existed"
"The workshops
highlighted the
unique funding
resource provided by
SCNI that we will be
able to avail of in the
future"
Policy/Information Services We provided an Efficient Information, Research and Policy Support Service to Staff, Communities and other Stakeholders
Staff Manual Content and format reviewed as per
Staff Work Programme
Factsheets
571 ‘Customer Friendly’ factsheets
circulated throughout the year
Communication Team Meet bi-monthly
Plan of Action put into operation
to review E-Biz; E-Zine; Website;
SCNI News; New Research
SCNI News Circulated in Dec 2014 sharing
information and best practice
Produced 12 Editions of our E-Biz publication and 11 Editions of our E-Zine
publication (both circulated monthly) to a mail shot of 1,200 publicising Best
Practice from the Community Sector; Housing Community Network Updates; Funding and Training Updates and Policy Developments in Northern Ireland and beyond
SCNI Website 1,402 visitors with 54%
of these new visits
A total of 6,444 page views during the year
How we performed
Following – 337 individuals/groups
Followers – 281
individuals/groups
at March 2015
183 Friends at March 2015
at
Training Services We provided a Tailored Training Service to Support Staff, Communities and Other Stakeholders
Most popular courses delivered throughout the year: o Basic Scrutiny Awareness o Community Capacity Building Level I o Community Capacity Building Level II o Team Building
Community Capacity Building Level III was redesigned and piloted in Lisburn/Lisnaskea
Accredited
Training
• 87 individuals received
• 45 groups participated
• 92% satisfaction rate for training delivered
Individual
Group Training
• 377 individuals participated
• 223 groups participated
• 94% satisfaction rate for training delivered
"After moving into community work after years working in business, the course has really given me an insight into the problems and how to find the solutions needed for working in the community. The training was fun, very interesting and really made me think!" Fiona Beard Tullycarnet
"In all, we would not be in the position we are in today if it wasn't for the course I had
participated in."
Hazel McGuigan Campsie Residents Association
"The Community Development course has been interesting and informative so far with a very interactive and practical approach.
The learning has been enhanced by the breadth of knowledge and experience brought by the course participants who are actively working in their communities."
Pamela Quiery, Ascert
6%16%
78%
Age Range of Digital Champions
0-25
25-55
55+
Digital Inclusion
Within the Digital Champion Initiative we have:
Supported the existing network of
432 Champions and trained a
further 234 Champions
Pilots were tailored to address the needs of various participants
Held a successful ‘Spring Online Week’ which involved 3 events held in: Dungiven/Dungannon/Clady
Overall benefit rating for OCN Level 1 in
Computer Essentials is 98% on average
with 93% participants
reporting they had gained confidence
"Digital Technology has changed my everyday life for the better, I can do so much more from home and as a result I am less isolated and have become very independent, using online shopping and skyping my family and friends. Rosemary McCaw
Coleraine
38 Mi-Fi Routers distributed by SCNI throughout
N Ireland
Reports
Constitutions
Flyers/
Leaflets
Newsletters
Administrative Services We provided a Comprehensive, Efficient, Administrative Service to Staff, Communities and Other Stakeholders
Other Administrative Services
Table below shows figures per Region for Period July 2014 - March 2015
REGION MINS MEMOS/AGENDAS LETTERS
Sets Typed
Mail Shot
Figure
Number Typed
Mail Shot
Figure
BELFAST 54 330 24 208 1
NORTH 80 599 69 858 43
SOUTH 148 1,348 150 1,781 41
GENERAL (Other Areas)
10 180 3 32 75
Financial Management Support
PAYE Service
• Provided for 40 Groups
• 122 Individual Workers
Financial Assessments
• Provided for 116 Groups - savings to Groups
Keep Database of Mailing Lists
updated
Assistance provided to various Projects under Restricted Funding eg Areas at Risk; Neighbourhood Renewal; SPOD
Analysing and compiling
Community Surveys
Community Participation in Housing We have acted as a ‘Champion’ for Community Participation in Housing
Service Level Agreements
12 Area SLAs signed with Housing
Executive Area Managers w263 Group Compacts in place
1 SLA signed with Housing Centre wSCNI facilitated process
for 2014/15
9 Regional sessions held involving
Central and Area Scrutiny Panel members
200 participants involved in Regional Events
Information Booklet circulated Consultations
SCNI provided formal response to SHRP's Draft TP Strategy
How we performed
COMPACTS
Chaired and provided administrative support to 10
Central HF Meetings
COMMUNITY CONFERENCE 2014 FEEDBACK
Very informative and uplifting
Great mix of people and stories
Some brilliant Social Enterprise ideas
Good to hear what other work was going on
in other communities
All speakers very good – held my attention
Friendly atmosphere
Visual assistance very good
Thoroughly enjoyed the day
Very spacious venue
Twitter - good idea
AIMS OF THE CONFERENCE MET
The following were the aims we had for the conference with the table showing the percentage of respondents who felt we achieved them: Empower and Inspire 96% Network 97% Promote and develop sustainability 95% Give relevant info and signposting 98%
Housing Association Engagement
Commenced review of Tenant Participation Strategies for 3 Housing
Associations in 2014/2015 involving:
o Tenant Questionnaires o Tenant Focus Groups o Staff Focus Groups o Attendance at Conferences – Round Table Discussions
Involved in Launch of Tenant Participation Strategy for Apex Housing
in November 2014
4 Training Sessons held for Housing Association Tenants on Mystery
Shopping
6 Mystery Shopping Exercises developed, delivered and reports
compiled
1 Customer Journey Mapping Exercise
developed, delivered and report compiled
9 Housing Associations provided with advice,
support and training on Tenant and Customer
Involvement
SCNI Staff with Choice Housing Staff and Tenants
SCNI Staff with Apex Housing Staff and Tenants
Partnership Working We maximised Opportunities for Partnership Working
Neighbourhood Renewal Continued to support and represented on 6 Neighbourhood Renewal
Partnerships across Northern Ireland including Office Bearer Roles Provided support to Housing Executive in relation to SPOD Project in
Ballymoney SCNI continue to work at Board Level in a number of partnerships including:
NIEL Housing Rights Community Places CIHNI Ulidia
Very successful joint conference organised with Housing Rights Service entitled: 'Shaping Social Housing – Involving Communities' held on 5th March 2015
Chartered Institute of Housing Conference Awards held on Friday 27th February 2015 in Belfast City Hall
Event hosted by Ulster University's
Professor of Housing, Paddy Gray and SCNI's Laura O'Dowd,
CIH NI Board Vice Chair
'Working Together Award' sponsored jointly by Irish Council for Social Housing and Supporting Communities NI went to
Newington Housing Association
Recognised for her huge positive contribution to
her community was Bernie Burns, Project
Development Worker in Drumellan CA, Craigavon
pictured with SCNI's Sheenagh McNally
Colm McDaid Laura O’Dowd Conor Flanagan Theresa Patton
Tricia Bibby Karen Brewster Stephanie Brolly Anita Doonan Sally Fitzpatrick Gillian Forrest Roisin Hamilton Sarah Harkness
Healy King Gerard Lewsley Karen Marks Stephen Marks Orla McCann Sheenagh McNally Christina Paul Stephanie Kenny-Quinn Martin Quinn Elizabeth Steede Linda Watson Murray Watt
34/36 Henry Street, Ballymena BT42 3AH Tel: 028 25645676 Fax: 028 25649729 Email: [email protected] Web: www.supportingcommunitiesni.org Facebook: Find us on Supporting Communities NI Twitter: SupportComNI