andrew lake cv
TRANSCRIPT
Andrew Lake62 Comet Avenue, Lymebrook Way, Lower Milehouse, Newcastle, Staffs, ST5 9FBTel: 07956 227831Email: [email protected], [email protected]
KEY SKILLS
15 years insurance experience within customer facing roles Excellent negotiation and risk assessment skills Excellent communication and computer skills Fast learner with natural tendency towards quality and detail Friendly and approachable with a strong desire to help people reach their fitness goals
CAREER HISTORY
Building Inspector/Loss Assessor, Davies Group Ltd, March 2015 - Present
Assessing property damage following submission of a household or commercial insurance claim and establishing if the cause of damage relates to an insured peril.
Ascertaining the works required and producing a scope of works relating to the damage found and any other works necessary in order to facilitate the work needed.
Identifying fraudulent activity or any other concerns which would lead to the claim not being accepted.
Liaising with the policyholder, insurer and tradesman in order to conclude the claim and either proceed to settlement or repudiating (declining) the claim.
Owner, Spartan Supplements, June 2014 - Present
As well as my job working for Davies i also run my own online supplement store. www.spartan-supplements.co.uk.
Sell sports nutrition products such as protein, pre workout, post workout, bars and snacks etc.
Offer workout plans
Assistant Special Investigator, Davies Group Ltd, September 2014 - March 2105
Carrying out basic investigations to establish level/severity of fraudulent activity of a policyholder who has submitted an insurance claim.
Assisting field investigators.
Settling agreed claim found to be genuine once investigated.
Claims Handler, Davies Managed Systems, December 2010 - September 2014
Deal with household insurance claims up to value of £10,000 from notification stage through to settlement, including cash settlement.
Review contractor estimates and appoint and liaise with suppliers, loss adjusters and other external bodies to ensure the smooth progression of each claim.
To identify fraud as part of the claim screening process. To follow referral processes when fraud indicators are present and to meet set targets.
To handle allocated claims in line with client and company requirements.
To ensure KPIs and SLAs are reached and maintained.
Westland Financial, Newcastle-under-Lyme, Oct 2010 – Dec 2010
Debt Advisor – Responsible for offering advice and help to people struggling with debt
Ageas, Stoke On Trent, 2002 – 2010
Sales/Customer Service Team Leader – Led a team of 18 sales/customer services advisors during a 12 month Toyota Free Insurance Scheme. Customers who purchased brand new Toyotas were given free insurance and had to call my team to incept the policy. Responsible for ensuring my team up sold add ons, that were not free and ensuring they offered good customer service when customers called with queries, MTA’s etc. Also carried out monthly reviews and audits.
Outbound Sales – This involved calling potential new customers who had received an insurance quote from us on the internet. Responsible for trying to achieve a sale of both the policy and it’s add ons.
Retention – Calls to policy holders who policies were due to be cancelled due to non payment or failure to provide proof of no claims bonus.
Customer Service Advisor – Taking calls from household and motor insurance policy holders. Responsible for offering excellent customer service to policy holders when dealing with mid term adjustments, complaints and general queries.
Comet, Stoke On Trent, 1999 – 2002
Merchandising Co-ordinator – Managing point of sale and ensuring the products on the shop floor were displayed correctly.
Warehouse Supervisor –Led a team of four warehouse operatives. Ensuring my operatives managed stock levels and displays on the shop floor, keeping the warehouse in a clean and tidy manner, that all purchased stock was handed/delivered to the customer efficiently.
Warehouse Operative – Maintaining warehouse and providing the customer with their purchased item.
Qualifications:
GCSE’s – 5 at grade C and 5 at grade DA Level – Media StudiesA Level – I.T.A Level – Photography
F.I.T. (insurance qualification)IF1 (insurance qualification)
ILM Award in Coaching
CYQ Level 2 qualified fitness instructor
Other Information
Full, clean, UK Driving License, Non-smoker
Interests and other experience
Family Time, Exercising, Sports, Managing my own football team (grass roots level)
I also ran my own Sunday morning football team from 2009 to 2014. The team was an adult team playing in the City Traders league. I have coached and trained these players and during pre season have helped maintain their fitness levels through weekly fitness sessions involving various different drills. I have dealt with many different character types and have coached approximately 60 different players, more if include players who have played temporarily. I overcame all obstacles such as dealing with difficult players and achieved results.
I have a very strong interest in gym and exercise activity and visit the gym at least 4 times a week.
I also have an interest in mixed martial arts and for ten years attended Kung Fu, Taekwondo and Kickboxing classes.