an introduction to integrated marketing …...public relations management process ¾determination...
TRANSCRIPT
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Public Relations, Publicity, and Corporate AdvertisingPublic Relations, Publicity, and Corporate Advertising
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McGraw-Hill/Irwin © 2004 The McGraw-Hill Companies, Inc., All Rights Reserved.
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To manage relationships with the publicTo manage relationships with the public
GeneralPublic
Employees
Suppliers Stockholders
CustomersCLIENT
The Role of Public Relations
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Public Relations Management Process
DeterminationDetermination and evaluationevaluation of public attitudes
IdentificationIdentification of policies and procedures of an organization
DevelopmentDevelopment and executionexecution of the program
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Marketing Public Relations (MPR) Functions
Building marketplace excitement before media advertising breaksCreating advertising news where there is no product newsIntroducing a product with little or no advertisingProviding a value-added customer serviceBuilding brand-to-customer bondsInfluencing the influentials/opinion leadersDefending products at risk and giving customers a reason to buy
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Segway: An Example of MPR’s at Work
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The Process of Public Relations
Determining and evaluating public attitudes
Establishing a PR plan
Developing and executing the PR program
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Research on Public Attitudes
Provides input for the planning process
Serves as an “early warning system”
Secures internal cooperation, support
Increases communications effectiveness
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Evaluating Public Relations Plans
1. Does the plan reflect a thorough understanding of the company’s business situation?
2. Has the PR program made good use of research and background sources?
3. Does the plan include full analysis of recent editorial coverage?
4. Do the PR people fully understand the product’s strengths and weaknesses?
5. Does the PR program describe several cogent, relevant conclusions from the research?
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Evaluating Public Relations Plans
6. Are the program objectives specific and measurable?
7. Does the program clearly describe what the PR activity will be and how it will benefit the company?
8. Does the program describe how its results will be measured?
9. Do the research, objectives, activities, and evaluations tie together?
10. Has the PR department communicated with marketing throughout the development of the program?
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Public Relations Audiences
Employees of the firmStockholders and investorsCommunity membersSuppliers and customersThe mediaEducatorsCivic and business organizationsGovernmentsFinancial groups
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Public Relations Tools
Press releases
Press conferences
Exclusives
Interviews
Community involvement
The internet
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Example of a Press Release
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Reebok Used a Press Conference to Announce the Sponsorship of Shakira
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Telling the Story
Technological methods make it Technological methods make it easier for the presseasier for the press
They increase the likelihood They increase the likelihood media will use the storymedia will use the story
– Telephone press conferences– In-studio media tours– Multicomponent video news releases
(VNR)– Targeted wire stories
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PR Publications
InsertsEnclosuresAnnual reportsPostersBulletin boardsExhibitsAudiovisualsPosition papersSpeeches
News releasesMedia kitsBookletsLeafletsPamphletsBrochuresManualsBooksLetters
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Advantages of Public Relations
Credibility
Cost
Avoidance of clutter
Lead generation
Selectivity
Image building
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Criteria for Measuring PR Effectiveness
Total number of impressions . . .Total number of impressions . . .Over timeOn the target audienceOn specific target audiences
Percentage of . . .Percentage of . . .Positive articles over timeNegative articles over time
Ratio of positive to negative articlesRatio of positive to negative articlesPercentage of positive and negative Percentage of positive and negative articles by . . .articles by . . .
SubjectPublicationReporterTarget audience
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Publicity
Key points regarding publicity:
Publicity is generally short-term focusedPublicity is not always under the control of the firmPublicity can be negative as well as positive
Publicity involves the generation of news about a company, product, service, brand or person in various
media. It is a subset of the public relations effort.
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The Power of Publicity
Perceived as more credible
Often perceived as endorsed by the medium in which it appears
Often has high news value
Often generates high frequency of exposure
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Publicity Vehicles
FeatureArticles
CaptionedPhotos
SpecialEvents
NewsReleases
PressConferences
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Responding to Publicity
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Using Positive Publicity
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Advertising Publicity
Tentative
Low
Unspecified/Low
Undetermined
Advertising Versus Publicity
Great
Lower
Achievable
Schedulable
Specific/High
High
Specifiable
Undetermined
Higher
Little
Factor
Control
Credibility
Reach
Frequency
Cost
Flexibility
Timing
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Corporate Advertising
Types of Corporate AdvertisingTypes of Corporate Advertising
Image AdvertisingEvent sponsorshipAdvocacy advertisingCause-related advertising
Advertising done to promote the interests of the firm by enhancing its image, assuming a position on a
particular issue or promoting a certain cause
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Objectives of Corporate Advertising
Create a positive image for the firmCommunicate the organization’s viewpoint on various issuesBoost employee moraleSmooth labor relationsHelp newly deregulated industriesHelp diversified companies establish an identity
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Chevron Engages in Image Advertising
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Events used for sponsorship:• Sporting events• Music/entertainment• Festivals• Arts/cultural events• Causes
Event Sponsorship – a form of marketing communications whereby an organization becomes involved with a
particular event by developing sponsorship relations.
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Advocacy Advertising
Advocacy advertisingAdvocacy advertising is the propagation of ideas and elucidation of controversial social issues of public importance in a manner that
supports the interests of the sponsor
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The San Diego Zoological Society uses advocacy advertising
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Cause Related Marketing
Cause related marketingCause related marketing is a form of marketing whereby companies link with charities or nonprofit organizations as
contributing sponsors
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KitchenAid uses cause-related marketing