an indian super brand - gati ltd · an indian super brand ... centre at nagpur ... •“secure...
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An Indian Super Brand
“Caring for our customers’ precious objects with domino discipline, we promise to stay Ahead in reach in service quality, wide network, technology, automation and in being high caliber Gati’ites and responsible business partners.”
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONSEXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Gati “A Journey
towards being an Indian Super
Brand”
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONSConfidential
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Inception (1989 – 1999)
•1989 - 95: Introduced Door to Door service - Money Back Guarantee for delay in shipments delivery
•Cash-On-Delivery introduced
•Call Free Number - First in the Indian logistics industry to launch the concept
•1996: Tied-up with Indian Airlines to facilitate speedier delivery of shipments
•1997: Introduced the concept of 3rd party logistics (3PL)
•1998 – Received the ISO 9001 certification
•Launched courier service –Suvidha
•1999: Expansion to SAARC countries by tie-up with postal departments of Bhutan and Maldives
•P.D. Agarwal Development Centre set up in Pune exclusively for employee training and development
Expansion (2001-2006)
•2001: Gati Millennium Parcel Express - First exclusive Cargo Train between Mumbai and Kolkata in association with Indian Railways
•Launched India-centric distribution solutions and forayed into Singapore
•2003:Migrated the operations to the first of its kind web-based solution - GEMS
•2004: Introduced mechanized racking systems in the automated warehouse at Panvel, Maharashtra
•2005: Mechatronic warehouses with APL racking and modern handling equipment across major Indian cities
•2006: Customer Convenient Centers introduced to enhance accessibility
•Gati Student Express launched
•Gati Miles Redemption Coupon for cashless claims
Consolidation (2006-2008)
•Online Employee Information System and Performance MIS
•2007: Strategic alliance with China Railway Express International Logistics Co. Ltd.
•Joint Courier and Air Cargo Service with Air India
•Opened Mega Mechatronic Express Distribution Centre in Bangalore
•Introduced VTS (Vehicle Tracking System)
•Gati Cafe Deliver – an outlet concept offering a menu of services
•DOD Direct (Draft on line) to reduce cycle time of customer payments
•Introduced 40ft Container vehicle with German based double deck system technology
Emergence (2008 till date)
•2008: Launched Centralized Call Centre at Nagpur
•Launched Millennium Parcel Express Train between KYN (Mumbai) and Guwahati
•Strategic Alliance with GLS (General Logistics Systems) Europe's Parcel Leader
•Gati Europe Express launched
•Introduced e-POD (Electronic Proof of Delivery)
•Gati Happiness - online window to buy products
•2009: Launched Mechatronic Warehouse in Hyderabad
•Launched 10C solution for shipment delivery notification, real time
•Launched Gati Academy
•Launched Gati Art Express
•Introduced SQS (Service Quality Standardization)
•2010 - Launched RedSun, Supply Chain Division
•2010 - Ventured into E commerce – Makemygiftz.com
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
A Journey towards being an Indian Super Brand
Confidential
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Our Vision
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
• Be a globally preferred provider of India-centric Supply Chain services and solutions and a leader in the Asia Pacific region
• Delight customers with quality service by setting new trends through innovation and technology
• Be the most preferred organization for all stakeholders
• Be a responsible corporate citizen with unwavering commitment to environmental protection and conservation
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Caring for our customers’precious objects with dominodiscipline, we promise to stayAhead in reach in servicequality, wide network, highcaliber responsible people,technology and automation
We absorb global and hometrends with curiosity andcustomize our offering with anelegant method to meet thecustomer’s wide range ofexpectations and care for hisobjects like precious pearls
Our Values
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
With passion, integrity andresponsibility we take ownershipto converge towards organizedteam work with cost effective,sensitive customer focus
In all transactions we follow adomino game-like disciplinedchain of consecutive actions atany given time and place toachieve the goal of customervalue protection and qualitydelivery
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Founder & CEO• A Family that Pioneered Road Transport
• Educated in USA, set a Vision to Transform
India’s Transportation Future
• Recognised as Pioneer in setting up Express
Distribution in India ( 1989 )
• Took Gati to be the most recognised Brand and
established a Market Leadership position.
• Ventured into global markets and diversified
into varied domains, Power, Mining, etc.
• Holds an Engineering Degree from Bangalore
University and a Masters in Business
Administration from Austin, USA
• Loves travelling, golf and swimming
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Mahendra Agarwal
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A Distinguished Board of Directors: Industry Stalwarts
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Mahendra Agarwal
Operating Board Members
K L Chugh Dr. Ram S Taneja T S Rao
N Srinivasan Dr. P S Reddy Sunil K Alagh A P V N Sarma
Chitra Shinde Chief Operating Officer
Sanjeev JainChief Finance Officer
G S Ravi KumarChief Information Officer
Chris BuckthorpChief Managed Service
J. SubramanianChief Group HR
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2010 : A New Strategy for Spearheading Growth
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Solutions & Knowledge
• Intellectual Property of
unique solutions
• Creating a bank of
Customized Solutions
• Nurturing Talent
Customer Centric Market Leadership Valuable Organization A “Living“ Company
• Quality Consciousness
• Delegation of authority
• Most reliable network
operations
• Clear leader in
market share
• Make GATI a
household brand
• Make each product
creating value for its
customers
• Innovate with new
product by investing into
R&D
• Create Stakeholders
value for lifetime benefits
• Encouraging innovation
and entrepreneurship
• Capitalize on strong base
of express distribution
• A company for its
Employees & their future
generations
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2011 :From Two Divisions to Four Business Verticals
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Gati Express DistributionDelivering Reliability
Gati RedSunSupply Chain Solutions
Gati InternationalGlobal Distribution Solutions
Gati ShipsShipping Services
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Express Distribution
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
EXPRESS DISTRIBUTION
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Express Services
Express Plus
• Surface cargo movement service across India
• Faster transit time due to direct express route connectivity
• Assured Date of Delivery
Express
• Surface cargo movement service across India
• Assured Date of delivery
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Portfolio of Express Distribution Services
Premium Services
Premium Plus• Time Critical Service
• Assured delivery within 12 hours of booking at 30 major ports
• Assured delivery before next day noon at 30 major ports
Premium• Time Critical Service
• Assured delivery within 24 hours at 90 major/mini ports
• Assured delivery within 48 hours at 510 major/mini ports
• Assured delivery beyond 48 hours to metro & non metro cities
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Our Express Distribution CapabilitiesSurface Network
• Covers 99.3% of India
• 17 Express Distribution Centers & 64 Distribution Warehouses
• 4000 Vehicles
• 24/7/365 service level monitoring system
Air Network
• Operations across 28 Airline sectors
• Next day Delivery across all major cities
• “Secure Box” for consignments that requires secure packaging and urgent delivery
• Reliable, time bound and cost effective solutions
Rail Network
• Operates 9 routes of Parcel Express trains across India
• Faster and safer than road movement
• Cost effective for bulk goods
• Eco friendly transportation
Special Services
• Gati Laabh
• Gati Desk to Desk Cargo
• Gati Light
• Gati Secure Box
• Gati Courier
•EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
•Gati Art Express•Gati Student Express•Gati Café Deliver• e-Retail• Makemygiftz.com
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Portfolio of International Services
Freight Forwarding
• Import (Air/Sea)
• Export (Air/Sea)
Logistics
• Expertise in APAC Centric operations
• Strategic tie up with global partners
• Road Movement to SAARC
Custom Clearance
• Import –Air/Sea
• Export – Air/Sea
• Pan India Presence of CHA License
Other Services
• Bonded Trucking & Warehousing
• International Courier & Parcel
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Our Global Freight Forwarding Partners
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Air
Freight
•
•
Ocean
Freight
•
•
Global
Partners
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Portfolio of Supply Chain Solutions
Temperature Sensitive Services
• Gati Kausar
• Customized Cold Chain Solutions
• Primary & Secondary Distribution
• Cold Chain network across 25 cities
• Complete Perishable care in Product Life Cycle Solution
• Fleet of 150 refrigerated Vehicles
• ISO 9001:2008 certified
Re-Engineering Services
• Business Process
Re-engineering
• Technology to improve process efficiency
• Solutions to optimize your Supply Chain
Managed Services
• Contract Logistics
• Value added distribution
• SME logistics Support
• Business Process Outsourcing (BPO)
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EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
“Pit-stop” Express – Gati RedSun Solutions
• Thermal passive cool carrier from source premise.
Pick up
• Verify cool status
• Transfer into Service or Express Vehicles at DC.
EDC/OU• Pit-Stop: replenish
cool packs.
• Transfer to Feeder
EDC/OU
• Passive Cool carrier to consumer out -reach premises.
Delivery
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EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
•Centrally located hub function•Multi Modal Connectivity•Documentation and routing•Consolidation of handling•Air Express for fast track.•‘Pit-Stop’ Express: Surface mode•Milk-run Express: Kausar Fleet.•Active cooled Boxes remote loads
Gati RedSun :Bio-Pharma Solutions - Multi-modal
Product Pickup Reefer Transport Gati Warehouse
Delivery Transport Gati Warehouse
•Optimised Routing, multi-modal options.•Both innovative & conventional modes.•Single connected Chain of Custody.•Brand Assurance and Quality Assurance.•Life cycle Management.
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Portfolio of Shipping Services
Total Logistics Solution
• Door pick up - door delivery
• Stuffing & destuffing containers
• Regulatory Clearing and Forwarding
• Customs Agent
• Multi-modal cargo movement
Project Cargo Service
• Customized cargo transportation
• Experience and capabilities in handling voluminous freight
• Disassembling, Shipping and Reassembling
• Seamless multimodal transportation
Bulk Cargo Service
• Specialized cargo handling services through own and chartered vessels
• End to end handling of your bulk commodities
• Multi skilled and industry expertise
• Bonded warehousing
Container Service
• 3 own vessels for container services
• Seamless connectivity
• Comprehensive fleet of vessels and modern equipments
• Non Vessel Operator Container Service (NVOCC)
• Integrated Logistics solutions
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Gati : Setting New Leadership in the Next Decade
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Integrated Rail Logistics Parks• Gati Limited is developing a network of Integrated
Logistics Parks (housed in separate SPVs) around Indianmetros in conjunction with the Dedicated FreightCorridor being developed by the Indian Railways.
• The first site of around 100 Acres is being planned inHaryana to cater to business in the National CapitalRegion (NCR) and North India. Land acquisition for thesame is already in progress and this is likely to befollowed by a Integrated Logistics Park at Mumbai.
• Identified NCR site is a influence zone of multiple keyinfrastructure initiatives including Dedicated FreightCorridor (DFC), Delhi Mumbai Industrial Corridor(DMIC) and Kundli Manesar Palwal Expressway (KMPE).
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Good Afternoon Albert, Here are the things your
digital home terminal ordered
this morning
Great Service !I can always Rely
on Gati
The New GTM strategy• BOLD
• INNOVATIVE
• CUSTOMER SAVVY
• MANAGERS OF COMPLEXITY & CHANGE
• RESPONSIBLE & ACCOUNTABLE
• ENERGETIC & ENTHUSIATIC
• A blend of Expats locals and Local Experts
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E Commerce: B2B - B2C - C2C• Integrated Technology
• Host online stores for multiple companies in India
• Mechanized, shipment booking, cash collections, payments, etc.
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• Leveraging current assets to provide backend infrastructure support
• Fully automated Warehouse Management System
• Managing customer experience - engage with customer service agents to coordinate delivery with end customers on behalf of the online retailers
• E Fulfillment centers – warehousing and distribution
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Why Gati..
Gati Is..
• A Partner who has a Global reach and Local understanding
• A Partner who can deliver integrated end to end Supply Chain Solutions to bring tangible value to your business
• A Partner who will enhance your returns on investment
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Offering A Nationwide Strength
The Right Talent
• 3500 High Caliber Gati’ites
•Unmatched Industry Acumen and domain expertise
Unmatched Reach
• 622 of 626 Districts
• 4000 vehicles
• 150 reefers
• 28 Airline sector
• 3 Marine Vessels
World Class IT infrastructure
• Gati Enterprise Management System (GEMS)
• Oracle CRM
• Oracle Finance
• WMS
• Vehicle tracking System
Best in Class Logistics
• Hub & spoke model
• 2.5 million+ sft. mechantronics warehousing space
• Modern storage systems and material handling equipment
Strong Fundamentals
•20+ years of experience
•Multi modal network
•Extensive technology backbone
•Business process expertise
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An Intricate Time Sensitive network across the globe
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International offices:
Singapore
Hong Kong
China
Nepal
Malaysia
Thailand
Bangladesh
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Our People – Your People
• A Diversified workforce of 3500
high-caliber Gati’ites and 7000
plus Business Partners
• Exposure to some of the best
systems and processes
• Dedicated teams specially trained
to handle varied products across
industry verticals
• Professionals with rich and varied
experience in the industry
• Unmatched industry acumen and
extensive domain knowledge
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The Pillars of our Network
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
17 Express Distribution Center
2.5 million sft. Mechantronics
Warehousing space
Modernized Material Handling Equipments
Fleet of 4000+ vehicles
Fleet of 3 vessels 150 Reefer Vehicles 24x7x365 Centralized Customer Care Center
Gati Café Deliver
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Customer Care Support Un-matched in India
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
• 24/7 centralized call centre
• IVR based tracking facility
• 17 local Help Desk
• 55,000 calls a month
• 95% Quality Score
• 99% Complaint Resolution Rate for the Month
• 2:55 minutes is the average call handling time
• Automated Email & SMS alerts
• 24/7 Live Human Chat
• Young and energetic 85+ Customer service agents
• 24-seater capacity fully equipped training center
• Unique Escalation Matix
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IT Enabled Solutions - To Integrate with Yours
Real time
information
Website track &
traceTracking System
•Real time delivery information
•POD image availability on website
•Other e-Documents availability - Signed DC / Octroi payment receipt.
•IVR enabled shipment tracking system
•SMS tracking
•E-mail tracking
Customer's facilities
•On-line shipment details capture and printing @ customer premises
•Shipment monitoring
•e-Documents - POD / Signed DC / Octroi payment receipt
•Auto e-mail alerts and reporting
•Invoices details with drill down facility up to Docket and POD image
•Customised interfaces for data exchange
•Password protected e-POD's CD
•Auto SMS alerts
WMS (EbizNET)
•Warehousing Management System
•Activity Based Billing and Costing
•Supports RF/Wireless device operators
•Native integration with RFID technology
Gati's Techno-powers
•Gati Enterprise Management System (ERP)
•Handhelds devices
•VTS enabled vehicles
•Full fledged Disaster Recovery Site
Gati Enterprise Management System
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Quality at Gati - International Standards
• First Logistic company in India to receive an “ISO 9001” certification in 1999
• Today, Gati is ISO 9001:2008 certified company
• SQS program developed to monitor the service quality based on FMEA (Failure Mode and Effect Analysis)
• In SQS all Major locations (60) are audited quarterly by internal auditors. The findings of the Audit are then analyzed and recurring Non-Compliances are attributed to either people or processes
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Process People
Com
plia
nce
Analysis
Re - design
Improvement
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Gati Academy
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Gati School of Distribution & Logistics
• 9 Centers: Hyderabad , Chennai, Kolkata, Lucknow , Indore , Nagpur, Delhi , Pune Ahmedabad
• 1 year Diploma in Express Distribution
• Full time programs in organizing, planning, executing and controlling logistics operations
SCM Scholastics
• Certificate in SCM & Warehousing
• Diploma in SCM & Warehousing
Gati Motoring skill Institute
• Certificate/diploma course for licensed driver
• For development of attitude towards responsible driving
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Our Corporate Social Responsibility
EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS
Earthquake Relief, Gujarat
Green Belt Plantation, Delhi
Weavers work shed, AP Floods
Christmas Celebrations @
Orphanage
Blood Donation Camp, Kolkatta
Tsunami Relief
Tamil Nadu
1 Million Tree Plantation, AP
Gati School Hyderabad
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First Logistics Company in India to be awarded ISO 9001 Certification
Bagged the Voice of customer Award for “The Best Logistics Company ‘03” in a survey conducted by Frost & Sullivan
Awarded Consumer Super Brand status in the Logistics category for 2006-07 & 2009-10
Gati was given the Champion CIO award for less than ` 1000 crores category of the Enterprise Connect Awards –2005, 2009
Nominated for NDTV ‘Business Leadership Awards’ 2006 in logistics category
Awarded the ‘Best Logistics Partner’ by HCL Info Systems in 2006
Gati was awarded the Amity HR – excellence award in 2005, 2007, 2008 & 2009
IT User Awards - NASSCOM - CNBC-TV18- Logistic vertical
Life time Achievement Award 2010 – Mr. Mahendra Agarwal, CEO & MD Gati Ltd.
Gati was awarded The Best Logistics Provider of the Year – Road – 2011
Edge Award 2011 for use of IT for maximising Business Impact – Video Conferencing
Mr. Mahendra Agarwal - 'Executive of the Year' Award (Logistics) by ICC - 2012
Awards & Recognitions
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