you're doing it all wrong

An MRO Tablet Strategy Master Class AVM Summit

London – 9th November 2012

ALL WRONG you’re doing it

PAUL SAUNDERS Hello…. I’m

paul.saunders@conduce.net @conduce

pilots love iPads

pilots love iPads …but what about engineers?

everyone wants iPads but most companies

aren’t sure what

to do with them

some

This is

ROGER

This is

ROGER

father

This is

ROGER

father grandfather

This is

ROGER

father grandfather tech-retard

we have entrusted

the future with people who do not

understand the present

“ALL WRONG?” …so what is being done

BUILDING TABLET business cases

DISCLAIMER I am NOT an iPad guru

…I might be completely wrong about this!

hardware

buy an iPad

step 1

look at the options

step 2

APPROVED

SAUNDERS

APPROVED

SAUNDERS

HARDWARE is the least of your worries

USE CASE its all about the

software

data acquisition

TECH PUBS

in-flight entertainment

charts & navigation working smarter

business intelligence

EFB

eTECHLOG

utilities & productivity

eLEARNING

performance & optimisation

passenger apps

messaging & communications

CRM

data acquisition

TECH PUBS

in-flight entertainment

charts & navigation working smarter

business intelligence

EFB

eTECHLOG

utilities & productivity

eLEARNING

performance & optimisation

passenger apps

messaging & communications

CRM

tech pubs

why tech pubs? weight saving

time saving

simpler & cheaper distribution

zero day amendments

improved efficiency & safety

simpler to use

tried & tested

to make use of metadata

United Airlines say they will save

16 million sheets of paper and

326,000 gallons of fuel per year

option #0: mro systems

option #1: managed content

option #1: managed content

option #2: library apps

tech library

cloud storage

device storage

option #3: improvise

option #4: next gen formats

data acquisition

why data acquisition? improved data quality

reduced admin cost

improved turn round times

reduced maintenance time

time saving

quicker & easier to use

weight saving

data acquisition today

data acquisition today

limited asynchronous use-cases

paper form replacement

on-ground transmittal

commissioned 3rd party apps

uni-directional integration

or

online only (duh?!!)

data acquisition +1 year

data acquisition +1 year

full asynchronous capability

desktop software replacement

in-flight transmittal

vendor developed apps

bi-directional integration

web 3.0 capability

loads of metadata

build your own software?

ROCKET SCIENCE it can’t be

ROCKET SCIENCE it can’t be

ROCKET SCIENCE it can’t be

businesses should only make their own

software if they are also prepared to make

their own aspirin

the magic triangle

user goals

SWEET

SPOT

standard UI

vs

clarity vs brevity

vs

clarity vs brevity

vs

more icons

vs

vs

chunkier buttons

security

iOS passcode lock

GoodReader

in-app security

find my iPhone

MS Exchange

deployment

iPad deployment options

hand out and hope….! App Store

iPhone Configuration Utility

ok for a few iPads & BYOD

Mobile Device Management

enterprise deployments

training

SELECT * from Users

WHERE Users.Clue > 0

0 rows returned

training

SELECT * from Users

WHERE Users.Clue > 0

0 rows returned

remember this guy?

approval

attrition rates

future proofing

STOP future proofing

prepare for shorter

lifecycles

what have

we done

in the past

2 years?

in that time Apple

have released

2 iPhones, 3 iPads

AND lost their CEO

achieving success

deployment

don’t underestimate it

security

not as bad as you think

hardware

iPads or something else?

software

bespoke or wait for COTS

4 steps for tablet success

don’t forget to “KISSASS”

keep it

SIMPLE, stable, available,

SECURE scalable

&

don’t forget to “KISSASS”

keep it

SIMPLE, stable, available,

SECURE scalable

approved by Roger

APPROVED

SAUNDERS

THANK YOU

paul.saunders@conduce.net

@conduce

www.conduce.net

www.slideshare.net/thesaundi

your questions

image credits: Most images sourced via Creative Commons Licenses on Flickr.

All the old images were taken from the Commons on Flickr via the Library of Congress Photostream

The images of iPads in use by airline staff were all taken from the airline’s own press releases.

Thanks also to carsonified.com & lostandtaken.com for the other free backgrounds

Thanks to the following Flickr users: Baldiri, Mag3737, Overges and jezarnold

All logos and product images were taken from vendor websites or from the iTunes App Store.

The rest were screenshots or my own photos & images.

source data: Most data for this presentation has come directly or indirectly from Apple Inc.

Unless specific surveys or data sources were identified all information is anecdotal.

Information sources include but are not limited to:

Wired, Engadget, Gizmodo, Flight Global, Slideshare, Tech Crunch, BGR, TNW, Forbes, United Airlines, Panasonic

This presentation is published with a Creative Commons

Attribution-NonCommercial-ShareAlike License You are free to share, copy, distribute and transmit this work and you are free

to remix and adapt this work on condition that you attribute the work and

distribute the resulting work using the same or similar license.

Thank you - Paul

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