div class=ts-pagebuttonPage 1button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page1jpg target=_blank amp-img class=ts-thumb alt=Page 1: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails1jpg width=142 height=106 layout=responsive amp-imga divp“Wow Your Customers”pdivdiv class=ts-pagebuttonPage 2button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page2jpg target=_blank amp-img class=ts-thumb alt=Page 2: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails2jpg width=142 height=106 layout=responsive amp-imga divphi HISTORYpdivdiv class=ts-pagebuttonPage 3button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page3jpg target=_blank amp-img class=ts-thumb alt=Page 3: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails3jpg width=142 height=106 layout=responsive amp-imga divpConcentration on both functional and personal side of servicepdivdiv class=ts-pagebuttonPage 4button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page4jpg target=_blank amp-img class=ts-thumb alt=Page 4: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails4jpg width=142 height=106 layout=responsive amp-imga divpIt’s Around The Worldpdivdiv class=ts-pagebuttonPage 5button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page5jpg target=_blank amp-img class=ts-thumb alt=Page 5: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails5jpg width=142 height=106 layout=responsive amp-imga divpWhat makes it differentpdivdiv class=ts-pagebuttonPage 6button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page6jpg target=_blank amp-img class=ts-thumb alt=Page 6: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails6jpg width=142 height=106 layout=responsive amp-imga divpThe Credopdivdiv class=ts-pagebuttonPage 7button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page7jpg target=_blank amp-img class=ts-thumb alt=Page 7: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails7jpg width=142 height=106 layout=responsive amp-imga divpThe Mottopdivdiv class=ts-pagebuttonPage 8button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page8jpg target=_blank amp-img class=ts-thumb alt=Page 8: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails8jpg width=142 height=106 layout=responsive amp-imga divpThree Step Servicepdivdiv class=ts-pagebuttonPage 9button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page9jpg target=_blank amp-img class=ts-thumb alt=Page 9: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails9jpg width=142 height=106 layout=responsive amp-imga divp12 Core Service Valuespdivdiv class=ts-pagebuttonPage 10button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page10jpg target=_blank amp-img class=ts-thumb alt=Page 10: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails10jpg width=142 height=106 layout=responsive amp-imga divpThe 6th Diamondpdivdiv class=ts-pagebuttonPage 11button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page11jpg target=_blank amp-img class=ts-thumb alt=Page 11: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails11jpg width=142 height=106 layout=responsive amp-imga divpThe Employee Promisepdivdiv class=ts-pagebuttonPage 12button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page12jpg target=_blank amp-img class=ts-thumb alt=Page 12: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails12jpg width=142 height=106 layout=responsive amp-imga divpThe Lineuppdivdiv class=ts-pagebuttonPage 13button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page13jpg target=_blank amp-img class=ts-thumb alt=Page 13: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails13jpg width=142 height=106 layout=responsive amp-imga divpWow Storiespdivdiv class=ts-pagebuttonPage 14button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page14jpg target=_blank amp-img class=ts-thumb alt=Page 14: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails14jpg width=142 height=106 layout=responsive amp-imga divpInspiring and Touchingpdivdiv class=ts-pagebuttonPage 15button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page15jpg target=_blank amp-img class=ts-thumb alt=Page 15: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails15jpg width=142 height=106 layout=responsive amp-imga divpJoshie’s Extended Vacationpdivdiv class=ts-pagebuttonPage 16button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page16jpg target=_blank amp-img class=ts-thumb alt=Page 16: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails16jpg width=142 height=106 layout=responsive amp-imga divpJoshie’s Extended Vacationpdivdiv class=ts-pagebuttonPage 17button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page17jpg target=_blank amp-img class=ts-thumb alt=Page 17: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails17jpg width=142 height=106 layout=responsive amp-imga divpEmployee Empowermentpdivdiv class=ts-pagebuttonPage 18button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page18jpg target=_blank amp-img class=ts-thumb alt=Page 18: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails18jpg width=142 height=106 layout=responsive amp-imga divpCustomer Feedbackpdivdiv class=ts-pagebuttonPage 19button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page19jpg target=_blank amp-img class=ts-thumb alt=Page 19: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails19jpg width=142 height=106 layout=responsive amp-imga divpConclusionpdivdiv class=ts-pagebuttonPage 20button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page20jpg target=_blank amp-img class=ts-thumb alt=Page 20: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails20jpg width=142 height=106 layout=responsive amp-imga divpRecapUniquenessp pWowStories Feedbackpdivdiv class=ts-pagebuttonPage 21button div class=ts-image a href=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5page21jpg target=_blank amp-img class=ts-thumb alt=Page 21: Wow Your Customers The Ritz Carlton Way src=https:reader039vdocumentsusreader039viewer20220222025880c0011a28abba3b8b56afhtml5thumbnails21jpg width=142 height=106 layout=responsive amp-imga divpDISCLAIMERCreated by Parag Karguppikarp pPESIT Bangalore during a marketing internship by ProfSameer Mathur IIMp pLucknowpdiv