wow your customers "the ritz carlton" way

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“Wow Your Customers”

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Post on 19-Jan-2017

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“Wow Your Customers”

hi HISTORY

Concentration on both functional and personal side of service

It’s Around The World

What makes it different?

The Credo

The Motto

Three Step Service

12 Core Service Values

The 6th Diamond

The Employee Promise

The Lineup

Wow Stories

Inspiring and Touching

Joshie’s Extended Vacation

Joshie’s Extended Vacation

Employee Empowerment

Customer Feedback

Conclusion

RecapUniqueness

WowStories Feedback

DISCLAIMERCreated by Parag Karguppikar,

PESIT Bangalore, during a marketing internship by Prof.Sameer Mathur, IIM

Lucknow.