workforce management team overview prepared by tiffany davis, workforce analyst
Post on 19-Jan-2016
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Workforce Management TeamOverview
Prepared by Tiffany Davis, Workforce Analyst
Workforce Basics
Real TimeSchedulingReporting
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Aux states and adherence are heavily monitored throughout the day. Cisco Supervisor Cisco Unified Information Center (CUIC) Verint
Real Time
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Cisco Supervisor
Real Time cont’d
4
Cisco Unified Information Center (CUIC)
Real Time cont’d
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Verint
Real Time cont’d
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Scheduling
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Reporting
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Reporting
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Workforce Basics Recap
The CharMeck 311 Workforce Management Team focuses on Real Time, Scheduling, and Reporting in efforts to support and meet business
objectives.
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Thank you
Tiffany Davis
Workforce Analyst, CharMeck 311
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