workforce in motion [webinar]
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Workforce in Motion Recruiting, Retaining and Engaging the New Face of the Retail Workforce
#MillennialWFM
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
#MillennialWFM
HOST & MODERATOR
Alicia FiorlettaAssociate Editor
John West Director of Retail Consulting
Dave Bruno Director of Product Marketing
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
1 2 3 4 5 6 The New Face
of Retail Recommended
Response WFM Status
Report Technology’s
Emerging Role The Road
Ahead Closing and
Q&A
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
The New
Retail Face of
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
80M Americans born between
1981 and 2000 -comScore
There are an estimated
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
76M 51M 80M
The Largest Generation
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Would You Know a Millennial if You Saw One?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They’d rather talk to Siri than anyone else on the phone.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They know how to write code, but not cursive.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They’ve only seen commercials in fast forward mode.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
They think swinging a Wii Remote is physical exercise.
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
--Gen Y in the Workplace, Millennial Branding and Payscale
5X Already, Millennials are
as likely as any other generation to hold retail merchandising and sales jobs
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
1/2 By 2020 of all retail workers will be Millennials
--Gen Y in the Workplace, Millennial Branding and Payscale
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Audience Polling Question #1
What percentage of your workforce would you estimate are Millennials? A. Less than 25% B. 25% - 50% C. Greater than 50%
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Separating Myths from Millennials
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: In it for the Short Term
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Millennials are as committed to their work as non-Millennials
--NextGen: A Global Generational Study, PwC
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: High Expectations
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
--NextGen: A Global Generational Study, PwC
Millennials do not expect employers to meet all their needs
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Recognition is Required
Stereotype:
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Desire for coaching stems from Millennials’ call for
meaning, mentorship and meritocracy --No Collar Workers, MTV Research
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: A Premium on Balance
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Stereotype: A Premium on Balance
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Millennials are the first generation to truly grow up with technology
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
A Typical Night off the clock
Plans via Movie via Restaurant via Photos via
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
A Typical Day
Check Schedules via
Request Time Off via
Punch In and Out via
Plan the Workday via
on the clock
1/2 of Millennials indicate that managers
do not always understand the way they use technology at work
Almost…
--NextGen: A Global Generational Study, PwC
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Audience Polling Question #2
Would you describe the Millennials in your workforce as good multi-taskers? A. Yes B. No
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
How
Retailers RESPOND Should ?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Mobility
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Self-Service Scheduling
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Schedule Modeling
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Workforce Management
Health CHECK
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Industry Surveys 2
220 > RESPONSES
November 2012-January 2013
Hardlines | Softlines | Grocery | Hospitality
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
use manual systems, homegrown systems or spreadsheets to manage workforce
scheduling and optimization
44%
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
have automated scheduling systems that manage labor across the entire enterprise 16%
Only…
Store Only
No Automation
DC Only
26%
34%
16%
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Serious Scheduling Shortcomings…
Limited modeling for seasonality, promotions, new marketing 32%
Unplanned/unbudgeted labor costs
Inability to jointly schedule traffic- based and task-based labor
Balancing site-level workloads and budgets
31%
29%
26%
of retailers surveyed are either “completely” or “highly” satisfied with their existing workforce scheduling
and optimization capabilities
45% Only…
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Mobile is on the Move The Good News?
64% intend to spend more money on
mobile workforce technology than they spent in 2012
18% intend to spend significantly more
and…
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Weighing Mobile’s Impact
4.16 Customer Service
3.73 Customer Service
3.56 Endless Aisle Selling
3.16 Self-Service Scheduling
Functions Mobility Can Impact?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Calculating Mobile’s ROI
Mobile Apps w/Highest ROI Potential?
69% Mobilizing paper processes, improving the timeliness of communications
61% Mobilizing task assignment and execution, compliance, visibility
55% Providing “endless aisle” capabilities to sales associates
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
WFM Technology
The Emerging Role of
And Millennial Workers
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Time & Attendance Demand Forecasting Scheduling Optimization
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
3. Incorporate Employee Preferences
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Audience Polling Question #3
What are your plans for workforce mobility investments in the next 12-18 months A. Less than previous B. The same as previous C. More than previous
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
AHEAD The Road
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Empowered Associates Ahead
58% Will use smartphones to complete tasks
52% Will use tablets for clienteling
36% Will use smartphones for fulfillment
Associate Capabilities by Year End?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
More Mobile Managers
62% Smartphones to complete/assign tasks
46% Smartphones to view and adjust schedules
44% Smartphones to view KPIs in real time
Manager Capabilities by Year End?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
WFM Upgrades Pending…
40% plan to implement/upgrade
workforce technology
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
The Next 24 Months?
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Strategic WFM Consultants & Implementa7on Experts
• 160 +Consultants focused on Workforce Management • 60+ Retail Clients • Impac7ng 5M+ Employees in 115,000 Stores
Operational Excellence
Consistent Customer Experience
Significant Return on Investment
Copyright 2013 JDA Software Group, Inc. - CONFIDENTIAL
Customers 35 Countries 250
1.2M Employees 100,000 locations
TASK MANAGEMENT
SCHEDULING TIME & ATTENDANCE
LABOR STANDARDS
LABOR MANAGEMENT
Industry-leading Retail WFM capabilities
Thank You Questions?
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