why you should deal with text messages differently

Why you Should deal with Text Messages Differently

In 2014 the Radicati Group reported that the average number of business-related emails

sent and received each day is 121. That number is predicted to rise to at least 140 by 2018. On top of this many organisations are

also using business communication tools such as Skype and Slack.

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When having a face-to-face conversation you get extra indications about the message the individual is trying to convey. This could be

the tone of voice or their body language. You get none of this with text messages. Instead

there are a whole separate set of considerations.

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AutocorrectThe person sending the message may very well have been sending it from a mobile phone in which case some words may have been automatically correct by the “helpful” phone. This may very well change the context and meaning of the sentence away from what the author had intended.

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ToneThe tone that an individual takes in written form can be quite different to what is said when spoken. In fact it can be quite difficult to determine the true meaning of some written words. Take time to read through several times to ensure that the true meaning is understood or go back and confirm.

Text SlangThere has built up a whole new vocabulary of abbreviations that can be used to add meaning and expression to text messages. It is important to know exactly what these mean. It can be embarrassing to discover that you thought lol stood for “lots of love” as former PM David Cameron discovered.

EmojisThese are the pictures that are popular in instant messaging that are used to convey meaning in a single icon. Similar to text slag each has a meaning that could be subjective (Check out Emojipedia for a handy ready reckoner).

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At WorkInConfidence we are all about providing a way for staff to

reach out to you to raise ideas, issues and concerns in a safe

environment by providing their feedback anonymously.

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