who drives change?
Post on 08-May-2015
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A visual representation of an analogy heard at SDLA2007.
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Who drives change?Michael Sauers
Technology Innovation LibrarianNebraska Library Commission
Banks as we knew them…
http:
//w
ww
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om/p
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s/sa
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Banks changed…
http://www.flickr.com/photos/swanksalot/11087256/
Ask yourself…
Do you go into a bank more or less than you did before the changes?
Are you more or less satisfied with banking today as compared with the
old way?
< use
Yet…
> satisfaction
Huh?
Who instigated these changes?
The Banks?
The Customers!
Libraries must change to meet the needs of their customers.
Even if the result is that theycome into the library less.
Because satisfaction is moreimportant than foot traffic.
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