what the h*ll is twitface?

Gathan D. Borden

Marketing Manager

Overview of Social Media

Facebook

Twitter

Discussion

Embedded video has been removed. Here’s the link: “A day in the life of social media”

http://youtu.be/iReY3W9ZkLU

Enhance existing public relations efforts.

Increase web traffic.

Raise brand awareness.

Conduct market research.

Increase sales.

Strengthen customer service.

58% of respondents said they “Like” a brand on Facebook because they are a customer, or because they want to receive discounts and promotions.

77%, said they primarily engage with brands on Facebook through reading updates and posts from the brands.

17% of those polled said they interact with brands by sharing experiences and news stories with others about the brand, and only 13% said they post updates about brands

that they “Like”.

Source: Constant Contact and Chadwick Martin Bailey, 2011

78% of consumers who “Like” brands on Facebook said they “Like” fewer than 10 brands.

56% of consumers said they are more likely to recommend a brand to a friend after becoming a fan on Facebook.

51% of consumers said they are more likely to buy a product after “Liking” the brand on Facebook.

Source: Constant Contact and Chadwick Martin Bailey, 2011

Create a “reveal” tab that encourages

people to “Like” your fan page.

Stay on topic.Include pictures in

your updates.

Celebrate your milestones.

Activate your fans. Run a contest.

Measure. Measure. Measure.

Posts are limited to 140 characters.

200M registered accounts, and sees about 460K signups daily.

The lifespan of a tweet is about 30 seconds.

About 25% of tweets actually produce a reply or a retweet.

Most replies and retweets happen within the first 60 minutes.

On June 17, 2011 I tweeted this:

Do you have any tips or recommendations on training our convention

sales staff on Twitter?

By 10:00 a.m., I had these responses:

chrisguizlo Chris Guizlo

There is a blogger being pitched on luxury spirits right next to me. See my future career everywhere!

chrisguizlo Chris Guizlo

Oh man, they are pitching bourbon to this reporter, I hope they have free samples.....#prpitchwatch

chrisguizlo Chris Guizlo

@Allysonsational @tylerweingart @annierosekanter Also there are two pr people pitching a reporter on bourbon next to me

at the coffee shopha

chrisguizlo Chris Guizlo

Apparently, if you pay 5-8,000 you can get your own barrel of bourbon and they will bottle it for you.

chrisguizlo Chris Guizlo

@stonyglenrider Looks like they are offering her a press trip to Kentucky for bourbon and the Kentucky Derby....

stonyglenrider Katherine Stevens

@chrisguizlo I'll take it.

chrisguizlo Chris Guizlo

Man, maybe I should go into travel pr, they are offering a trip to the Kentucky Derby and bourbon tasting to this reporter....

I then asked him where he was:

chrisguizlo Chris Guizlo

@justaddbourbon At Buzz coffee shop in Arlington, VA. Sounds like a really cool trip and really fun to overhear as a PR

student. :)

chrisguizlo Chris Guizlo

@justaddbourbon Your team has an awesome pitch!

chrisguizlo Chris Guizlo

@justaddbourbon Thanks, I might have to look into a trip as well haha!

Activate your followers.

Include links to coupons, photos & videos. Use URL shorteners for measurement.

Share your timeline.

Reply to at 3-5 tweets a day Retweet 3-5 tweets a day

Use the 80/20 rule.

80% interacting 20% selling

Seek out people and conversations.

„Search‟ Function Hashtags

Discuss current events.

Don‟t self-promote.

Direct tweet to influencers.

Consider the time of your tweets.

Ask others to retweet you.

• Hootsuite

• TweetDeck• CoTweet

Dashboards

• RSS feeds

• Google AlertsNews Feeder

Don‟t focus on the

numbers.

Develop content and not contests.

Talk with people and

share.

Ask questions.

Manage your time wisely.

Embedded video has been removed. Here’s the link: “Social media makes communication

easier” http://youtu.be/4HZFvusQLNI

Gathan D. Borden