what communication is -the term communication is derived from the latin root munia meaning service....
Post on 13-Dec-2015
223 Views
Preview:
TRANSCRIPT
What communication is -The term communication is derived from the Latin root munia meaning service. The latin words communia/communis(common) or communicare (commoness)connote mutual help,exchange and interaction,a ‘commonness’of those belonging to the same community.
A important aspect of human behaviour and symbolizes human beings ability-convey opinions,feelings,information, ideas to others(written or spoken)body language/signs.It is an integral part of life.
BUSINESS COMMUNICATIONBusiness communication-The word business
stands for any economic activity which is undertaken with view to earn profit and the communication undertaken in the process of this activity is termed as “business communication”
ORAL LATERAL
WRITTEN DIAGONALFORMAL INWARDINFORMAL OUTWARDUPWARD NONVERBALDOWNWARD
Lateral Communication
Diagonal Communication
Marketing Manager Production Mgr
Marketing Manager Training Manager
Marketing Supervisor Training Supervisor
Vertical Communication
Marketing Manager
Upward communication
Downward Communication
Marketing Supervisor
DEFINITIONMeaning-The word communication is used in
common talk, usually to mean speaking or writing or sending a message to another person.
Communication is much more . Ensuring that the messages reach the target audience and the receiver understands and responds to the messages that we receive.
“For communication to be effective there has to be both information and meaning in the content and meaning requires communication.”
Peter F Drucker
MeaningCommunication is central to everything that we
do.We do things in Organizations. Family school,colleges,community groups,our city,town,the organizations where we live.
Our activities succeed or fail/ goals achieved or not is in accordance to the ability to communicate effectively with other members.
Organization is held together by communication- Organisations cannot function without communication(e.g Multinational company’s spread all over the world can function like a single unit)
Contd:The primary element in the skills of
management is competence in communication.
It is a tool with which we exercise influence on others,bring about changes in the attitudes and views of our associates,motivate them and establish and maintain relations with them.
To accomplish our goals we have to improve our skills of communication.
contdCommunication is an important aspect of
behavior,human communication is affected by all factors that influence human behavior.
In the last sixty years ,the study of human communication has been strengthened by contribution from many discipline. Definitions,descriptions of the process,and analyses of the elements of communication have been developed by many scholars.
Nature of communication Characteristics which define the nature of
communication. 1 It is a process: In which there are some
identifiable interrelated events which are initiated by the sender. This is followed by encoding messages,through some channel till the receiver receives the message and ends the process with the feedback.
2.It is inevitable: Communication is essential a physical, social and psychological exercise.(all physical comforts-not allowed to read & write-mentally deficient )
Contd3.Meaning based: to be able to refer to things
in the real world-name things,states,events & attributes,by using words.-able to link words together so to create meaningful sentences and language.-clear headed in what we say.
4.Intentional and unintentional: convey what we don’t wish. “We cannot ,not communicate”
5. Communication is systematic: Every component of communication is affected by the other. Sender-message-receiver.
6. A two way traffic : involvement of two people, ie,sender and receiver .-complete when there is a receiver. Example- hundreds of memos, warning letters sent by the director in an organisation- complete when it is received read and understood.
- exchange of views, opinions,and directions it involves both parties.
- Upward communication/downward communication.
• Messages,directives,and opinions –downward• Grievances,complaints,opinions feelings and points- upward.
Encoding
Decoding of Feedback
Decoding
Encoding of Response
Idea sender Receiver
Feedback Perceived meaning.Internal response
Message
Channel
7. Social Process: A process which helps him to interact and socialize.
8.A dynamic process: “Ever changing”not constant or one time.
9.Continuous process: On going process- one interaction follows another.
10. Involves interaction and transaction:- exchange ideas and information –influence –share and exchange ideas etc.
contd11.It is spiraling process: Does not start /grow at
the same level.-difference in the abilities of sender and receiver.-impact of noise and time.Takes a spiral shape
before it gets completed and reaches the receiver.
12.It is contextual: Happens with reference to a context.The same words would mean different. e.g(Chair)dennotative .Chairs the committee(connotative)
13. Needs proper understanding: Clear and concisely.
14.Leads achievement of the organisational objective:
15. Dispels misunderstanding: Clear understanding between persons- building camaraderie.
16. It has four specific skills: - Reading - Writing - Speaking - listening
17. It is all pervasive: Inevitable in an organisation.
- delegate
- co-ordinate activities
- managerial decisions
18. It shares thoughts and ideas, which produce response.
19.It is the life blood of the business/organization.
- effective communication network.(exist,grow,survive)
- achieve organizational goals(products,profit ,progress
Classification of communicationCommunication is classified –number of persons receive the message.
Intrapersonal communication- involves in one’s own mind.(feelings and thinking)
Interpersonal communication-Exchange of message between two persons
(conversation, dialogue,interview)
Group communication-small or large groups.(club)
contdMass communication- message sent to large
groups(newspaper,radio,television)
Communication can be classified on the medium employed.
- Verbal communication(written or spoken)• Speaking,listening, writing, reading and thinking.• Oral/written communication. -Non verbal communication: signs, gestures, facial expression.(wordless message)
ContdNon verbal communication can be identified:- -Personal space(proxemics) - Sense of smell(olfactics) - time(chronemics)
• Meta communication:-Speakers choice of words unintentionally communicates more than the actual words .(Flattering remark)
• Informal, formal,upward,downward,lateral or diagonal.
Importance Effective communication:-Most important ingredient of an organisation.
Organisation –effective communication system.
Achievement of organisational objectives . - Proper coordination - Integration of employees in an organisation.• Social glue –keeps the organisation together.• Inhances own productivity and Organisations.
(Dhirubhai Ambani)
Benefits
Effective communicati
on
EnhancedProfessionalimage
Strongerdecision making
Increaseproductivit
y
Quicker problem solvingHealthier
business relationshi
p
Improvedcustomer
relationship
Increased
awareness among
Better quality of document
s
Lesser misunderstandin
g
ExerciseCommunication for better relationships. To understand how another person
communicates is getting into his/her CAVE.
C---CULTURE----------------------A---ATTITUDE----------------------V--VALUES-----------------------E---EXPECTATIONS----------------------
Non verbal communicationTypes of non verbal communicationBody Language(Kinesics)-Body language
(Kinesics) is the way body communicates by its physical movements- look at inner state of emotions –expressed through different parts of the body-physical movement- nodding,blinking,shrugging waving
Facial expression-divulge hidden emotions-anger annoyance,confusion,joy,love ,sorrow,interest
Non VerbalEye contact—Best indicator- angry/the
eyebrows
Posture-relax,slouch(self confidnce)Gestures-tapping ,fidgeting,tapping
foot(nervousness) clenched fists-angerBody shape-fat,thin,tall(dominance)cannot do
much-posture,dressing Smell and touch-approval,emotionsSilence
Sign language-symbols/visual audio symbols-bell
Paralanguage-para means like(like language is the way we use our voice I uttering words –pitch,volume
SpeedStress on wordsSpace language(Proxemics) use of space. 1.5
ft complet circle –meeting setting
top related