welcome towe are implementing crowdflower to automate service updates for verification of basic and...

Welcome To

1

Our Workgroup Workgroup Members:

St. Mary’s Healthcare System for Children

YM&YWHA of Washington Heights and Inwood

God’s Love We Deliver

NYCDOHMH

NewYork-Presbyterian Staff

Our Goal:

To integrate a reliable, sustainable process for identifying and creating access to community resources for patient care within the NewYork-

Presbyterian PPS Network

Background

• Direct response to

feedback from collaborator

symposium

• Collaborators want to know

more about each others

services and how to

connect patients

• Identified need/deliverable

among DSRIP projects and

NYP staff

• Existing options are

fragmented, lacking in

detail and not updated

frequently

Vendor Comparison

Why Healthify?

Met all essential requirements

User-friendly platform

Already in place with Westchester PPS

Pricing model allows for scaling efforts

Active presence in NYC

Next Steps

Complete our survey to share your feedback

on the Healthify community resource

platform!

6

Healthify There is more to health than health care

There’s more to health than healthcare

Presentation NYP: DSRIP PPS

Agenda NYP DSRIP Info Sessions Section Topics

Company Overview A snap shot of Healthify and its work in the social determinant space.

Platform Features Online resource platform

Database and Training How Healthify maintains its data and trains users

Questions? Questions!

We address the social needs of members to reduce costs, improve

outcomes, and help members thrive.

Healthify Overview • Founded in 2013 by community

health workers, Healthify is a growth-stage healthcare company based in New York City

• The company is currently active in 24 states with over 5,000 staff users

• 15 employees with expected growth to 25 by Q1 2017

Social and Economic Factors

40%

Health Behaviors

30%

Clinical Care 20%

[CATEGORY NAME]

[PERCENTAGE]

% of Life Expectancy and Health Status Attributable to

Healthify Values

• Transparency • Reason • Perspective • Collaboration • Dependability

Automated Aggregation We use a mix of proprietary ruby and python web scrapers to aggregate data from open government data sets (VA, SAMSHA etc), non-profit data sets, excel sheets/pdfs shared with us, and other general databases we find. Our community team supports with this. Post-Processing We process this data set by removing duplicated data, verifying if the phone number is accurate, if the address is still active, combining relevant fields, and standardizing data fields. We then run scripts to categorize services by resource type, eligibility, languages offered, intake requirements, and hours of operation.

Call Center We have a call center validate data throughout the year (every six months) and can extend accounts to community partners to maintain their own information. In addition, users can edit and update information which is then reviewed by the Healthify team. Automated Processing We are implementing CrowdFlower to automate service updates for verification of basic and low-level contact information every three months.

Database Experience

Healthify Team (15 direct team members and 10 sub-contractors)

Engineering and Technical Support (5 team members)

Customer Success (3 team members)

Community Outreach (3 team members)

Data Validation (2 team members)

Call Center (10 staff)

Crowdflower

Analytics and Report Generation (2 team members)

Healthify NYP Customer Success

We can conduct training cohort analysis to understand how we are onboarding organizations long-term. Our trainings are web-based with core users and administrators. They are case study based and take 30-45 minutes with a slightly extended time for admins to review reporting and user administration. For large group trainings (25+) we are happy to conduct in-person. We support with retraining's based on engagement data and follow up with pdf and video training as supplements. These are accessible on our site for easy access. We can further implement a train-the-trainer model for larger organizations that have a dedicated employee on-boarding process.

Training

There’s more to health than healthcare

eric@healthify.us & luke@healthify.us

@HealthifyUS