welcome towe are implementing crowdflower to automate service updates for verification of basic and...
TRANSCRIPT
Welcome To
1
Our Workgroup Workgroup Members:
St. Mary’s Healthcare System for Children
YM&YWHA of Washington Heights and Inwood
God’s Love We Deliver
NYCDOHMH
NewYork-Presbyterian Staff
Our Goal:
To integrate a reliable, sustainable process for identifying and creating access to community resources for patient care within the NewYork-
Presbyterian PPS Network
Background
• Direct response to
feedback from collaborator
symposium
• Collaborators want to know
more about each others
services and how to
connect patients
• Identified need/deliverable
among DSRIP projects and
NYP staff
• Existing options are
fragmented, lacking in
detail and not updated
frequently
Vendor Comparison
Why Healthify?
Met all essential requirements
User-friendly platform
Already in place with Westchester PPS
Pricing model allows for scaling efforts
Active presence in NYC
Next Steps
Complete our survey to share your feedback
on the Healthify community resource
platform!
6
Healthify There is more to health than health care
There’s more to health than healthcare
Presentation NYP: DSRIP PPS
Agenda NYP DSRIP Info Sessions Section Topics
Company Overview A snap shot of Healthify and its work in the social determinant space.
Platform Features Online resource platform
Database and Training How Healthify maintains its data and trains users
Questions? Questions!
We address the social needs of members to reduce costs, improve
outcomes, and help members thrive.
Healthify Overview • Founded in 2013 by community
health workers, Healthify is a growth-stage healthcare company based in New York City
• The company is currently active in 24 states with over 5,000 staff users
• 15 employees with expected growth to 25 by Q1 2017
Social and Economic Factors
40%
Health Behaviors
30%
Clinical Care 20%
[CATEGORY NAME]
[PERCENTAGE]
% of Life Expectancy and Health Status Attributable to
Healthify Values
• Transparency • Reason • Perspective • Collaboration • Dependability
Automated Aggregation We use a mix of proprietary ruby and python web scrapers to aggregate data from open government data sets (VA, SAMSHA etc), non-profit data sets, excel sheets/pdfs shared with us, and other general databases we find. Our community team supports with this. Post-Processing We process this data set by removing duplicated data, verifying if the phone number is accurate, if the address is still active, combining relevant fields, and standardizing data fields. We then run scripts to categorize services by resource type, eligibility, languages offered, intake requirements, and hours of operation.
Call Center We have a call center validate data throughout the year (every six months) and can extend accounts to community partners to maintain their own information. In addition, users can edit and update information which is then reviewed by the Healthify team. Automated Processing We are implementing CrowdFlower to automate service updates for verification of basic and low-level contact information every three months.
Database Experience
Healthify Team (15 direct team members and 10 sub-contractors)
Engineering and Technical Support (5 team members)
Customer Success (3 team members)
Community Outreach (3 team members)
Data Validation (2 team members)
Call Center (10 staff)
Crowdflower
Analytics and Report Generation (2 team members)
Healthify NYP Customer Success
We can conduct training cohort analysis to understand how we are onboarding organizations long-term. Our trainings are web-based with core users and administrators. They are case study based and take 30-45 minutes with a slightly extended time for admins to review reporting and user administration. For large group trainings (25+) we are happy to conduct in-person. We support with retraining's based on engagement data and follow up with pdf and video training as supplements. These are accessible on our site for easy access. We can further implement a train-the-trainer model for larger organizations that have a dedicated employee on-boarding process.
Training
