week 3
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Week 3McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.
Tools/techniques to help identify causes of the problem
1. Fishbone diagrams (Ishikawa cause and effect)
2. Pareto charts3. Flow charts4. Scatter diagrams5. Statistical Process Control Chart
(SPC)
1-2
Decision-making style 1. Intuitive2. Objective3. Autocratic4. Collaborative/consensus
1-7
Decision-making model examples
1. Center for Creative Leadership
2. Vroom-Jago
1-8
Influences on decision making1. Contextual factors 2. Urgency 3. Importance4. Constraints5. Resource availability6. Political support
1-9
Influences on decision making6. Personalities7. Diversity8. Globalization 9. Ethics 10.Media
1-10
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