Week 3McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.

Tools/techniques to help identify causes of the problem

1. Fishbone diagrams (Ishikawa cause and effect)

2. Pareto charts3. Flow charts4. Scatter diagrams5. Statistical Process Control Chart

(SPC)

1-2

Decision-making style 1. Intuitive2. Objective3. Autocratic4. Collaborative/consensus

1-7

Decision-making model examples

1. Center for Creative Leadership

2. Vroom-Jago

1-8

Influences on decision making1. Contextual factors 2. Urgency 3. Importance4. Constraints5. Resource availability6. Political support

1-9

Influences on decision making6. Personalities7. Diversity8. Globalization 9. Ethics 10.Media

1-10