wecc human performance work group 2013 conference good industry practices human performance tools...
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WECC Human Performance Work Group 2013 Conference
Good Industry Practices Human Performance Tools
Training Methods
Ron Fenex
Oct 10th, 2013
What We Have Learned
• Human Performance Tools Once Taught Must Be Anchored
• Operators and Craft Workers Benefit From Knowing What Desirable HP Behaviors Look Like
• Employees Need To Be Able To “Connect The Dots” Between HP Tools And The Work They Perform
• The 3 Step Method Of Tell Me First, Show Me Second And Involve Me Third
We Have Attempted To Incorporate These Learnings In
Our HP Training
• HP Simulator
• “The Game” – Training Video
• “The Switch-Up” – Training Video
WECC HPWG Contacts
Ron Fenex/APS – ChairmanRonald.Fenex@aps.com602-714-0268
John Patton/PG&E – Vice Chairmanjmpn@pge.com510-847-5116
Our website:http://www.wecc.biz/committees/StandingCommittees/OC/OTS/HPWG/default.aspx
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