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Website :www.mumbaidabbawala.inMail : info@mumbaidabbawala.in

Website :www.mumbaidabbawala.inMail : info@mumbaidabbawala.in

"Its only by helping each other you can achieve goal”

A Tribute ToHon. Mahadu Havaji Bachhe

• Educated only till class 2.• Started the Dabbawala system

with handful of 35 Dabbawalas in 1890.

• Migrated farmers from remote villages in Maharashtra to work & settle in Mumbai as Dabbawalas.

• A man of dedication, values, commitment & business ethics.

• Started Dharmashala in Bheemashanker in 1930.

Mumbai Tiffin Box Suppliers Association (MTBSA)

• History : Started in 1890.• Charitable Trust : Registered in 1956.• Employee Strength : 5,000.• Number of Dabbas: 2, 00,000 Dabbas every

day i.e. 4,00,000 transactions every day.

• Time Taken : 4hrs for pick up/drop & 4hrs 30mins for reverse pick/drop.

• Total Area Covered : 60kms to 70kms (Virar-Churchgate, Kalyan/Panvel- CST).

• Education : 80% People illiterate, rest have studied till school or jr.college.

Area covered and mode of transport

Background of Dabbawalas

• Marathas of Varkarisect from the remote villages of Maharashtra.

• Dabbawalas were the warriors in army of Chatrapati ShivajiMaharaj.

How do they do it!• “Exemplary performance is possible, when and only when,

external excellence programs such as six sigma go hand-in-hand with a high level of internal excellence”

• Prof. Pradeep B. Deshpande has explained to us that Dabbawalas possess a high level of internal excellence.

• Dabbawalas themselves did not know that their high level of internal excellence as a consequence of their bhakti was hugely responsible for their exemplary performance. They were just doing their job and they knew they had to do it well. The Dabbawalas are "Varkaris" from Pune region in Maharashtra.”

Beliefs Of Dabbawalas

• Work is Worship.• Serving people is

serving God.• Annadan is

Mahadan.• Time is Money.• Unity is Power.

SERVICE PROCESS STRUCTURE

• Coding system • Distribution flow

Coding System

Some More Examples

The distribution flow

Charni Road(12)

Churchgate(1-10)

Lower Parel(14)

2

3

7

4

5

6

Zones for destination

DistributionBy Carriers & cyclesat lunchtime

SortingPoint

C DB

A E

Collection from home

1

Working Of MTBSA• Working time 9 am to 6 pm• Cost of service :Rs.- - - - -

monthly. Standard price for all. (Irrespective of Weight, Distance and Shape).

• Each one is a share holder.• per month on an average of

each Dabbawala.• Diwali Bonus : One month’s

salary by customer (not from every customer).

Pick Up Dabbas From Residences, Bring Them To The Nearest Stations For Sorting.

• 9:00am - 10:30am • This time period is utilized for collecting dabbas from

different places like homes, hotels, messes, etc. & brought to the respective nearest stations.

• Signals with red light, no entry, etc. are crossed.

Uploading Dabbas in the Train at the Source Station & Journey

• 10:30am - 11:30am. • This time period is the journey time. The Dabbawalas load the

wooden crates filled with tiffins onto the luggage or goods compartment in the train.

• Generally last compartment of the train is chosen.• 12 coach train, about 4,000 commuters, hundreds of disputes -

But no excuses, Duty First.

Downloading & Sorting At Destination Station

• 11:30 pm -12:00 pm.• The dabbas are down loaded from the train train.• Sorting is done as per the destination address.

Delivery Of Tiffins

• 12:00 pm – 1:00 pm.• Tiffin's are delivered at the destination

Address.

Dabbawalas Having Their Own Dabbas

• 1:00 pm - 1:30pm.• This is the Lunch time.• Dabbawalas carry their food with them.• Area wise they sit together & have lunch.• The family that eats together stays together.

Meeting during the lunch

Collection Of Empty Dabbas & their Sorting At The Destination Station

• 1:30pm - 2:30pm• Here on begins the collection process where the

Dabbawalas have to pick up the Dabbas from the offices where they had delivered them.

• The dabbawalas meet for the segregation as per the destination suburb.

• Sorting is done.

Reverse Journey

• 2:30pm - 4:00pm • Reverse travelling by train taking the

empty Dabbas.

Sorting at Source Station

• 4:00pm - 4:30pm.

Delivering The Dabbas at Home Again

• 4:30 pm - 6:00 pm• This is the stage when dispatch takes place. The

group meets up at origin area & the empty Dabbas are delivered at the respective residences, messes, etc.

Major Features of Supply Chain• Zero % Fuel.• Use of Local Trains for Long Distance.• Zero % plastic • Zero % paper• Zero % Modern Technology.• Zero % Investment.• 100 % customer Satisfaction.

Unknown facts about the Dabbawalas

• Error Rate : 1 in 6 million transactions

• Better then Six Sigma performance (99.999997%)

• “No strike” record as each one a share holder

• “No resignation” in 128 years

• No age limit for work ( 85 years old Dabbawala still working)

• No recourses (only cycle)

"THE ROYAL VISIT"

Achievements

• 1000+ Certificates• 150+ Countries Visits • 2000+ sessions• 500+ Awards

Invitation To Prince Charles's Marriage

• Dabbawalas were invited for the second marriage of Prince Charles on 9th April, 2008.

• In India the honor of being the Royal Guest at Price Charles Marriage was received by Dabbawalas & the Queen of Jaipur, Rajasthan, India.

Sending gift containing Puneri Pheta, Saree, Kolhapuri Chappal for Prince Charles and Queen Camilla Parkar for their Wedding.

Dabbawalas

in London

26th Jan 2010 India Gate Delhi

The Opening of Film “Mumbaicha Dabbewala” with film actor Bharat Jadhav

Hon. Shri. Vilasrao Deshmukh, The Chief Minister of Maharashtra State with Dabbawalas

During the Publication of Book “Mumbaicha Annadata” dated on 15th

September 2006

Letter from

PRINCE CHARLES After Heavy

Flood in Mumbai on

26th July 2005.

Six Sigma Standard By Forbes Group

• Four students from Delhi visited our office to do project

under Mr. C. K. Pralhad.

• For 4 days they traveled with Dabbawalas collecting some

data.

• After few days there was news in Times of India that Mr.

C. K. Prahlad met President Mr. K. R. Narayan &

Dabbawalas & Dabbawalas got Six Sigma standard.

Awards, Felicitation & Invitations

• Shri. Varkari Prabhodan Mahasmati Dindi(Palkhi) Sohala on 4th March 2001.

• Documentaries made by following news channels:

DONATED AN AMOUNT OF RUPEES 1LAKH TO THE KERALA FLOOD VICTIMS

Lunch with the hungry children once in a week

KAPADA BANK

Thank you Website :www.mumbaidabbawala.in

Mail : info@mumbaidabbawala.in

If you want to help to Dabbawalas for killing the hunger of poor people. You can donate to

Dabbawala charity :

A/c no – 001010001442IFSC code - BKDN0450010

Dena Bank, Dadar West Branch