[webinar slides] 2016 - the year we conquer information chaos
Post on 16-Apr-2017
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Underwri(enby: Presentedby:
IntroducingourSpeakers:
2016:TheYearWeConquerInformaEonChaos
JohnManciniPresidentAIIM@jmancini77DigitalLandfillBlog
TobyBellECMMarke/ng&OfferingStrategyLeadIBM@tobybell
It means that your customers are struggling with Digital Disrup5on.
ThisdisrupEoniscausedby:① ConsumerizaEon② MobileandCloud③ InternetofThingsContentandinformaEonmanagementhasacriEcalroletoplayinaddressingthischaos.
“ForthefirstEmeinhistory,theworld’sleadingexpertsonacceleraEngtechnologyareconsistentlyfindingthemselvestooconservaEveintheirpredicEons…”--StephenKotler
① OrganizaEonsarethinkingbeyondthereasonsfortheiriniEalSharePointimplementaEon.
② TheprojectteamfilesharinglandscapehasbeenrevoluEonized.
③ OrganizaEonsarerealizingthatapla^ormisdifferentfromanapplicaEon.
④ ECMinvestmentsareincreasinglyviewedthroughabusinessrathertechnologyprism.
⑤ OrganizaEonsatscaleareonahybridon-prem/cloudpath.
TheSharePointMoment
HumanResources
CustomerService
Sales&MarkeEng
Legal
Finance
LogisEcs
Technology&ProductDevelopment
What is your pla9orm strategy for the enterprise?
The“WhatisthisIndustry?”Moment
ManyflavorsofCM
Bigprocessflows
Syncandshare
StartwiththeMFP
SaaSprocesssilos
CustomerExpMgmt
Meatandpotatoes
DoubledownonSP
Keepmeoutofjail
It’snotaboutthecontentitself. It’saboutwhatyoudowithit.① The“appifica?on”ofbusinessprocesses–How
doIacceleratedevelopmentofsoluEonsusingno-andlow-codeapproaches?
② Analy?cs–HowdoIdigestmassiveamountsofnewdata,applystructurewhereitdoesn’texist,andusethatstructuretoputdataintoacEon?
③ Infonomics–HowdoIvalue,manage,secure,opEmize,andprotectmyinformaEonassets,wherevertheyexist(cloud,on-premise,orsomehybrid)?
TheCustomerCentricityMoment
A customer-centric approach requires an “outside-in” mindset that puts the customer in the center of all things
Customer focused
5 Challenges of the Digital Business
1. Legacy paper processes don’t par5cipate
2. Informa5on silos hinder business agility 3. Many organiza5ons lack sufficient IT support
4. Managing a mobile, dynamic and younger workforce 5. Retaining knowledge is more difficult
Whatdoes“ECMSuccess”LookLike?
① MorethanhalfoforganizaEons(52%)areworkingtowardsacompany-wideECMcapability,butonly14%havecompletedit.
② Only39%havesomedegreeofmobileaccesstotheirECMsystems.
③ 62%oforganizaEonswithECMsystemsaresEllstronglyreliantontheirfile-shares.
④ 60%oforganizaEonswithECMsystemssay…“GaininguseradopEonhasbeenabigproblemforourECMproject.”
The“WhatDoesSuccessLookLike?”Moment
How do you define success?
InvestmentImpactCategories
ITImpactITcosts
ITcostsavings
BusinessImpactUserefficiency
BusinesseffecEveness
RiskandUncertaintyRiskmiEgaEon
Riskvs.reward
StrategicImpactScalability
Flexibility
MostorganizaEonsmeasurethis
Manycandeterminethis
Veryfewincludethesecriteria
IBM Business Content Services – cri5cal capabili5es
Capture Ac?vate Engage Protect Analyze• Reducepaperhandlingandshipping
• Usecontentacrossbusinesssystems
• Connectpeople,content,analyEcsandprocessintoSystemsofInsight
• ReduceriskbyeliminaEngwhatyoudon’tneed
• Revealinsighthiddenincontent
• Extractvaluablebusinessdatafromcontent
• Eliminatesilosbetweendepartments
• StreamlinecollaboraEonwithhybridcloud
• Guardagainstfraud,complywithregulaEons
• Improvebusinessdecisions
• Pushcapturetotheedgeoftheenterprise
• IncreasedproducEvityofteams
• Mobileaccesstobusinesscontent
• Governcontentthroughoutitslifecycle
• Improveperformanceofpeopleandsystems
What have we all learned?
UseradopEoniscriEcal ITtolineofbusiness(LOB)alignmentviasharedservicesiscriEcal Benchmarks,be(erpracEces,usecases,references,proofpointsandbusinessoutcomemeasurementsofeverykindarecriEcal
CaseManagementsoluEons–notjustenablingtechnology–arecriEcal ConnecEvity,integraEon,andopensourcearecriEcal Cloud-basedfilesharingandcollaboraEon–coupledtoon-premisescontentpla^orms–arecriEcal ECMneedstobeEasy:tobuy,use,jusEfy,andunderstand… …BecauseBusinessContentiscriEcal
Where are we going? “TheFutureofECMisCogniEve”
Cloud-connected Well-protected
Well-integrated
Customer-facing
Mobile-friendly
Partner-friendly
AcEon-oriented
Learn more about IBM Smarter Content Solu5ons
www.ibm.com/enterprise-content-management
Visit aiim.org/ecm
EnterpriseContentManagementResourceCenter
Wantmoreinforma,ononthistopic?
LearnhowtocombinecontentanalyEcs,collaboraEon,governance,andprocesseswithanywhere,anyEmeaccess.
AccessIndustryTutorials,Research,Webinars,andExpertAdviceBlogs-allinoneplace
Underwri(enby: Presentedby:
AboutAIIM
AIIMistheGlobalCommunityofInformaEonProfessionals
AIIMbelievesthattheinformaEonsystemsweuseatworkshouldbesimple,secure,andavailable
anywhere,anyEme,andonanydevice.
OurmissionistoimproveorganizaEonalperformancebyempoweringacommunityof
leaderscommi(edtoinformaEon-driveninnovaEon.
Learnmoreatwww.aiim.org
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