webinar 2019 leadership, learning, and talent development ... · courses (moocs). 4 digital...

WEBINAR

2019 Leadership, Learning, and Talent Development Trendswith David Witt, Program Director, The Ken Blanchard Companies

Legal Notice: These slides are being provided to support your participation in the online seminar which took place on December 13, 2018 and represent the proprietary intellectual property of The Ken Blanchard Companies. They are protected under international copyright law and cannot be resold, rented, loaned, or circulated to any third party. These slides cannot be used to create or deliver any form of a learning experience or training program. Additionally, they may not be duplicated or reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the expressed written consent of The Ken Blanchard Companies.

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Today’s Agenda

• Results from 2019 survey

• The #1 new initiative identified for 2019

• Other top initiatives and how they rank-order against existing priorities

• How to build the business case and present your recommended solution for budget approval

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Over 100 different initiativesidentified!

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How would you rank order the importance of your initiative against these others?

1. My 2019 Initiative2. Increasing cross functional collaboration among senior leaders.3. Developing new approaches to learning, job design, and development to

empower people to manage their own careers.4. Exploring how new communication and collaboration tools impact team

management, employee development, and employee productivity.5. Training younger leaders and developing practices and policies to support

extended careers for older workers.

2018 Deloitte Global Human Capital Trends—available online at https://www2.deloitte.com/content/dam/Deloitte/at/Documents/human-capital/at-2018-deloitte-human-capital-trends.pdf

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How would you rank order the importance of your initiative against these others?

1. My Initiative2. Increasing cross functional collaboration among senior leaders.3. Developing new approaches to learning, job design, and development to

empower people to manage their own careers.4. Exploring how new communication and collaboration tools impact team

management, employee development, and employee productivity.5. Training younger leaders and developing practices and policies to support

extended careers for older workers.

1. Exploring different learning modalities (12%) to teach frontline and mid-level leadership skills (28%) to create an adaptable, agile, cohesive culture with a focus on trust, coaching, collaboration, empathy, and service (13%).

2018 Deloitte Global Human Capital Trends—available online at https://www2.deloitte.com/content/dam/Deloitte/at/Documents/human-capital/at-2018-deloitte-human-capital-trends.pdf

Adaptive Learning

Adaptive learning, also known as adaptive teaching, uses algorithms to orchestrate the interaction with the learner and deliver customized resources and learning activities to address the unique needs of each learner.

Adaptive Learning: What is adaptive learning? –available online at http://www.dreambox.com/adaptive-learning

Design Thinking

Design Thinking is a design methodology that provides a solution-based approach to solving problems.

It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing.

5 Stages in the Design Thinking Process—available online at https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process

Spaced Learning

Spaced Learning is a learning method in which highly condensed learning content is repeated three times, with two 10-minute breaks during which distractor activities such as physical activities are performed by the students.

Spaced Learning (Wikipedia) –available online at https://en.wikipedia.org/wiki/Spaced_learning

Learning at the Point of Work

Related to 70/20/10 models and Just-in-Time learning, designing for the point of need / work focuses on providing practical solutions to situations and challenges faced by employees in the moment.

Designing For How People Really Learn, At The Point-Of-Work—available online at https://www.looop.co/articles/designing-for-the-point-of-work/

Digitalization

Digitalization can include online learning, augmented reality, microlearning, adaptive learning, artificial intelligence, and massive open online courses (MOOCs).

4 Digital Training Options for Workplace Learning—available online at https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/4-digital-training-options-for-workplace-learning.aspx

Self-Directed Learning Strategies

Nowadays, you can learn how to do almost anything through a simple Google search, by watching a YouTube tutorial, or by simply reading instruction manuals.

Why And How Self-Learning Is Important—available online at https://www.brightermonday.co.ke/blog/self-learning

Peer Mentoring

Peer mentoring can offer employees a valuable source of support and information in the workplace.

Mentees may feel more comfortable learning from a peer than in a hierarchical setting. Mentors as well as mentees may also benefit from the bonds they form with colleagues.

Peer Mentoring (In the Workplace)—available online at https://en.wikipedia.org/wiki/Peer_mentoring

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a. Adaptive Learningb. Design Thinkingc. Spaced Learningd. Digitalizatione. Learning at the Point of Work f. Peer Mentoringg. Self Directed Learning

POLL: New Learning Modalities

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• Coaching• Trusting• Open

Culture Attributes

• Cooperative• Adaptable• Agile

• Supportive• Empathetic• Service-oriented

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Top 5 Most Critical Leadership Skills Identified in 2019 Survey

1. Building trust2. Coaching3. Managing change4. Listening5. Creating an engaged workforce

0 1 2 3 4 5 6

Developing proactive self-leading front line people

Building trust

Developing team leadership skills

Developing mid-level leaders

Getting leaders at all levels to be more coach-like

Preparing for leadership gaps

Developing front-line leaders

2019 Leadership Development Challenges

Level of Concern Level of Effectiveness

SOME EXTENTNO EXTENT LITTLE EXTENT GREAT EXTENTVERY GREAT

EXTENTFULLEST EXTENT

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© 2018 The Ken Blanchard Companies. All rights reserved. Do not duplicate.

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Others-

Focused

Leaders

Generate higher intentions among direct

reports to:

• Perform at a high level

• Apply discretionary effort

• Stay with the organization

• Endorse the organization

• Be a good corporate citizen

Source: Zigarmi, D. and Peyton Roberts, T. (2012). Leader Values as Predictors of Employee Affect and Work Passion Intentions.

Journal of Modern Economy and Management. No 1, 1–32.

Research

19© 2018 The Ken Blanchard Companies. All rights reserved. Do not duplicate.

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Coaching, Trust & Positive Work Intentions

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Good leadership is critical in business today.

After all, it is leaders who help employees set

goals, make sure that those goals are in

alignment with overall corporate strategy, and

are responsible for providing the direction and

support that employees need to succeed at

work on a daily basis.

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An analysis of 200+ companies using Blanchard’s

Leadership Training ROI methodology found that

poor leadership practices cost the typical

organization an amount equal to 7% of their total

annual sales each year due to their negative impact

on employee retention, customer satisfaction, and

employee productivity.*

* The Ken Blanchard Companies, Making the Business Case for Leadership Development: The 7% Differential (Escondido, CA: The Ken Blanchard Companies, 2011).

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Blanchard ROI Worksheet makes the business case for leadership training in three areas

• Employee Retention—better leadership practices can reduce voluntary turnover by 15%

• Customer Satisfaction—better leadership practices can improve customer satisfaction scores by 3% (which is typically equal to 1% of sales!)

• Employee Productivity—better leadership practices can improve employee productivity by at least 5%

a. Send me links to past webinars.

b. Contact me about my initiative.

c. Send me invites to upcoming

webinars.

POLL: Request Follow-up

David WittProgram DirectorThe Ken Blanchard Companies

Use the chat panel to ask your questions!

© 2018 The Ken Blanchard Companies. All rights reserved. Do not duplicate.

Offices world-wide to serve you—visit

www.kenblanchard.comto learn more

The Ken Blanchard Companies® unleashes the potential and

power in people and organizations for the greater good.