visual tools for the sp ia sp intersections - nov 2014

Visual Tools For the Information Architect

Ruven GotzAvanade

SharePoint IntersectionsNovember 2014

DIRECTOR & NATIONAL LEAD

Ruven Gotz

ruven.gotz@avanade.com @ruveng spinsiders.com/ruveng

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Shared understanding

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Yes!A bridge!

Odds ofSuccess?

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Project goes?

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Same page

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Wickedproblems

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Hard(but tame)

Wicked

Guess what SharePoint is…

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Usually a bunch of people who all have a different

idea of what success looks like

Some of whom, won’t talk to each other

Machiavelli (not exactly )

It must be considered that there is nothing more difficultto carry out nor more doubtful of success nor moredangerous to handle than to initiate a new SharePointproject; for the project team has enemies in all thosewho profit by the old portal, and only lukewarmdefenders in all those who would profit by the newportal; this lukewarmness arising partly from theincredulity of mankind who does not truly believe inanything new until they actually have experience of it.

Dealing with humansin tough circumstances

Dealing with humansin tough circumstances

My three rules of SharePoint

1. Simplicity2. Simplicity3. Simplicity

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Putting it into actionExcellent facilitation means building your soft skills

Soft Skills

Confidence

Power Posing

Power Pose Blog: http://jamesclear.com/body-language-how-to-be-confident

Amy CuddyYour body language shapes who you are

http://youtu.be/Ks-_Mh1QhMc?t=8m2s

Famous Poser Posers

Listening

http://www.skillsyouneed.com/ips/listening-skills.html

http://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/

Humor

Brutal Honesty

Requirements GatheringVisual Tools and Games that can help with analysis

The chicken and egg problem

Requirements

What makes something a requirement?

We can do that for $10

We can do that for $1,000,000

We require a jumbo solution to get to our destination

We require a jumbo solution to get to our destination

Sometimes, you do need this

Too much focus on the detail…

How

…and not enough on the destination

Why

Introduction to Mind Mapping

Mapping for Navigation

Mapping for Prioritization

Mapping for Prioritization

Mapping for Scoping

IBIS MappingA Grammar for Thinking

Two books you must read

What are wicked problems? (recap)

• You don’t really understand the problem until

you’ve developed the solution

• You don’t know when you’ve accomplished your goal

• Solutions are not right or wrong, they are just better

or worse

• Every wicked problem is unique

• Every solution to a wicked problem is a one-shot

operation

• You are dealing with social complexity

Tools that can help

IBIS Notation

I use Mind Manager to express the same notation

Dialog mapping to capture argumentation

Dialog mapping to capture argumentation

Dialog mapping to capture argumentation

Dialog mapping to capture argumentation

Dialog mapping to capture argumentation

Dialog mapping to capture argumentation

Dialogue Mapping for scoping

Visual DesignCard Sorting

What is Card Sorting?

“Card sorting is a great, reliable, inexpensive method for finding patterns in how users would expect to find content or functionality.”

- Donna Spencer

http://www.amazon.com/Card-Sorting-ebook/dp/B004VFUOL0

What are the types of card sort?

Open & Closed

Open card sorting process

Gerbil

Results

Gerbil

But not always what you expect

Ford

Gerbil

But not always what you expect (2)

Ford

Gerbil

Analysis

http://www.boxesandarrows.com/view/analyzing_card_sort_results_with_a_spreadsheet_template

Wireframing

I used to hate wireframing!

A useless wireframe

Way too much work

Erik Swenson

Balsamiq: Just right

Simple Wireframe

Process Mapping

Bizagi & Visio

Wrap up

This stuff is hard

Social Complexity makes every problem wicked

Getting to shared understanding is crucial

Visual tools with shared displays can help

Products and Tools Referenced• Mind Manager www.mindjet.com• Xmind www.xmind.net• Balsamiq www.balsamiq.com• Card sort tools measuringuserexperience.com/CardSorting

• Boxes & Arrows boxesandarrows.com• Dialogue Mapping cognexus.org• Paul Culmsee www.cleverworkarounds.com• BizAgi www.bizagi.com

Thank You! Download this deck from:http://www.slideshare.net/ruveng

Stay Connected!

ruven.gotz@avanade.comspinsiders.com/ruveng

@ruveng