visa international operating regulations

Visa International Operating Regulations1 April 2010

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Visa International Operating Regulations Summary of Changes

ContentsSummary of Changes ................................................................................................................................ 1 Visa Operating Regulations Alignment Project ...................................................................................... 1 Overview ............................................................................................................................................... 1 Operating Regulation Content Changes ............................................................................................ 3 Quick Reference....................................................................................................................................... 4 Overview ............................................................................................................................................... 4 Summary of Changes ............................................................................................................................ 15 Major Topics ....................................................................................................................................... 15 BIN Licensing and Membership Global Alignment .............................................................................. 29 Variance Topics.................................................................................................................................. 31 Miscellaneous Topics......................................................................................................................... 35 AP Region Major Topics .................................................................................................................... 37 Canada Region Major Topics............................................................................................................ 38 CEMEA Region Major Topics............................................................................................................ 42 LAC Region Major Topics.................................................................................................................. 46 U.S. Region Major Topics.................................................................................................................. 49 Other Revisions .................................................................................................................................. 56 About the Operating Regulations.......................................................................................................... 57 General Overview................................................................................................................................... 57 What are Operating Regulations?..................................................................................................... 57 What Do Operating Regulations Include? ........................................................................................ 58 Organization ........................................................................................................................................... 58 Operating Regulations Structure....................................................................................................... 58 Other Publications .................................................................................................................................. 59 References to Other Publications ..................................................................................................... 59 Authoring Style ....................................................................................................................................... 60 General Authoring Conventions ........................................................................................................ 60 Contents Numbering .............................................................................................................................. 61 Revised Numbering............................................................................................................................ 61 Chapter 1: Visa Operating Regulations Governance......................................................................... 63 Core Principle 1.1................................................................................................................................... 63 The Operating Regulations................................................................................................................ 63 Core Principle 1.2.................................................................................................................................. 63 Visa Management ............................................................................................................................. 63 Core Principle 1.3 .................................................................................................................................. 63 Compliance ........................................................................................................................................ 63

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Core Principle 1.4. ..................................................................................................................................64 Consistency ........................................................................................................................................64 Core Principle 1.5 ...................................................................................................................................64 Conflicts ..............................................................................................................................................64 Core Principle 1.6....................................................................................................................................64 Variances and Waivers.......................................................................................................................64 Use and Application of Bylaws and Operating Regulations.................................................................65 Obligation to Comply with Bylaws and Visa International Operating Regulations ........................65 Use and Application of Operating Regulations ................................................................................65 Obligation to Comply with Operating Regulations ...........................................................................67 Local, Domestic, and Regional Operating Regulations and Private Agreements .............................68 National, Group Members, and Private Agreements........................................................................68 Extensions to the Operating Regulations ............................................................................................68 Publications with Equivalent Authority...............................................................................................68 Variances to the Operating Regulations............................................................................................69 Variances - Procedures .....................................................................................................................69 Regional Variances ......................................................................................................................70 Confidentiality of Visa Materials ............................................................................................................70 Confidentiality Requirements ...........................................................................................................70 Visa Right to Monitor, Audit, Inspect, or Investigate.............................................................................71 Visa Right to Monitor, Audit, Inspect, or Investigate ...................................................................71 Member Rights and Obligations.........................................................................................................72 General Investigation Responsibilities ............................................................................................. 73 Merchant Investigation Responsibilities ........................................................................................... 75 Operating Regulations Compliance and Enforcement .........................................................................75 Fines and Penalties - General............................................................................................................75 Fines and Penalties Process..............................................................................................................77 Fines and Penalties for Repetitive, Willful, and Egregious Violations ............................................79 Compliance - General.........................................................................................................................81 Compliance Enforcement Appeals............................................................................................... 82 Right of Termination of Merchant or Agents .................................................................................. 83 Visa Rights ..........................................................................................................................................83 Member Obligations..........................................................................................................................85 Chapter 2: Visa System Participation....................................................................................................87 Core Principle 2.1....................................................................................................................................87 Bylaws and Operating Regulations....................................................................................................87 Core Principle 2.2....................................................................................................................................87 Third Party Registration .....................................................................................................................87 Core Principle 2.3....................................................................................................................................88 General Liabilities and Indemnifications............................................................................................88 Membership ............................................................................................................................................88ii VISA PUBLIC 1 April 2010 2010 Visa. All Rights Reserved.

General Membership ........................................................................................................................ 88 Online Submission and Electronic Signature ................................................................................... 90 Visa First ............................................................................................................................................ 91 Agents - Third Party and VisaNet Processors...................................................................................... 91 General Agent Requirements............................................................................................................ 91 VisaNet Processor Requirements ..................................................................................................... 96 Third Party/ISO Requirements ....................................................................................................... 100 Card Manufacturers and Personalizers ......................................................................................... 110 Fines Related to Agents ................................................................................................................. 112 Chapter 3: The Visa License ............................................................................................................... 115 Core Principle 3.1................................................................................................................................. 115 Intellectual Property ........................................................................................................................ 115 Core Principle 3.2................................................................................................................................. 115 Brand and Licensed Technology .................................................................................................. 115 Core Principle 3.3................................................................................................................................. 115 BIN Licensing .................................................................................................................................. 115 Marks License ..................................................................................................................................... 116 License Grant .................................................................................................................................. 116 Sponsorships/Partnerships Including Olympics............................................................................. 118 BIN License and Administration ......................................................................................................... 120 License.............................................................................................................................................. 120 Administration................................................................................................................................... 123 Sales and Transfers ........................................................................................................................ 128 Mergers and Acquisitions ............................................................................................................... 129 Membership Status ......................................................................................................................... 130 BIN Licensee ....................................................................................................................................... 130 Responsibilities................................................................................................................................. 130 BIN Use................................................................................................................................................. 131 Member Use .................................................................................................................................... 131 Merchant Use and Disclosure of BIN Information.......................................................................... 133 Software License.................................................................................................................................. 134 Ownership and Confidentiality......................................................................................................... 134 Limitations......................................................................................................................................... 134 Software Enhancements/Modifications ............................................................................................. 135 Enhancements/Modifications ......................................................................................................... 135 Copyrights and Trademarks ............................................................................................................... 135 Copyrights......................................................................................................................................... 135 Trademarks....................................................................................................................................... 136 Use of Visa Systems ........................................................................................................................... 136 Visa Systems .................................................................................................................................... 136

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Chapter 4: The Visa Brand. .................................................................................................................. 139 Core Principle 4.1................................................................................................................................. 139 Brand Prominence ....................................................................................................................... ...139 Core Principle 4.2................................................................................................................................. 139 Communications .............................................................................................................................. 139 Core Principle 4.3................................................................................................................................. 139 Visa-Owned Mark on a Payment Device ....................................................................................... 139 Core Principle 4.4................................................................................................................................. 140 Corporate Names ............................................................................................................................ 140 Core Principle 4.5................................................................................................................................. 140 Denote and Promote Visa .............................................................................................................. 140 Core Principle 4.6................................................................................................................................. 140 Card Acceptance Outside of Country of Issuance ................................................................... 140 Core Principle 4.7................................................................................................................................. 141 Card Acceptance at Point-of-Sale .................................................................................................. 141 Marks .................................................................................................................................................... 141 General Use of Marks ..................................................................................................................... 141 Use of Product Marks ..................................................................................................................... 147 Corporate Identity................................................................................................................................. 148 Use of Brand in Corporate Identity ................................................................................................. 148 Use of Marks on Cards ....................................................................................................................... 150 Marks Usage Requirements............................................................................................................ 150 Multiple Marks on Card.................................................................................................................... 152 Competitive Marks .......................................................................................................................... 153 General Card Design ...................................................................................................................... 154 Member Identification........................................................................................................................... 155 Member Identification on Card ....................................................................................................... 155 Affinity/Co-Branding/Non-Member Marks........................................................................................... 156 Non-Member Marks on Cards ........................................................................................................ 156 Co-Branded Cards .......................................................................................................................... 162 Affinity Cards ................................................................................................................................... 163 Brand Positioning ................................................................................................................................ 173 Card and Product Positioning ......................................................................................................... 173 Use of Marks in Promotions, Advertisements, and Solicitations ..................................................... 175 Solicitations ...................................................................................................................................... 175 Promotional Material ....................................................................................................................... 176 Member Sponsorships ........................................................................................................................ 178 Sponsorships Usage Requirements .............................................................................................178 Electron Mark/Identifier........................................................................................................................ 180 Electron Marks Usage Requirements...........................................................................................180 Interlink Program Marks....................................................................................................................... 181iv VISA PUBLIC 1 April 2010 2010 Visa. 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Interlink Program Marks Usage Requirements............................................................................181 Plus Program Marks .......................................................................................................................182 Plus Program Marks Usage Requirements ..................................................................................182 Chapter 5: Visa Products and Services.............................................................................................. 185 Core Principle 5.1................................................................................................................................. 185 Issuing and Technology Standards ............................................................................................... 185 Core Principle 5.2................................................................................................................................. 185 Issuing and Using Visa Products ................................................................................................... 185 Core Principle 5.3................................................................................................................................. 185 Card Design Requirements and Standards . ................................................................................. 185 Card Issuance ..................................................................................................................................... 186 Issuer Responsibilities - General ................................................................................................... 186 Account Range and BIN Use ......................................................................................................... 187 Account Number Specifications ..................................................................................................... 188 PIN Issuance ................................................................................................................................... 189 Expiration Date Standards............................................................................................................... 190 Service Code Requirements .......................................................................................................... 191 Instant Card Issuance ................................................................................................................... . 192 Issuer Performance Standards ...................................................................................................... 192 Card Manufacture and Delivery ......................................................................................................... 193 Card Shipping and Security............................................................................................................. 193 Card Embossing, Printing, and Personalization ........................................................................... 194 Issuer Requirements - General .......................................................................................................... 197 Exchange Rates .............................................................................................................................. 197 Cardholder Liability ......................................................................................................................... 198 Provisional Credit ............................................................................................................................ 200 Cardholder Applications................................................................................................................... 201 Confidentiality of Cardholder Information ...................................................................................... 202 Data Retention and Transmission................................................................................................... 203 Disputed Transactions - Canada Region ...................................................................................... 204 Cardholder Notifications ................................................................................................................. 205 Insurance Program - U.S. Region................................................................................................... 208 Other Issuer Requirements ............................................................................................................ 209 Magnetic-Stripe Requirements............................................................................................................ 210 General Magnetic-Stripe Requirements ........................................................................................ 210 Magnetic-Stripe Encoding .............................................................................................................. 210 Chip Card Requirements .................................................................................................................... 211 General Chip Card Requirements................................................................................................... 211 Chip Card Technology Requirements............................................................................................. 216 Cardholder Verification Method .................................................................................................218 Cardholder Authentication Method ............................................................................................220

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Cardholder Account Selection .................................................................................................... 220 Chip Card Post-Issuance Updates ...............................................................................................221 Chip Issuer Liability ........................................................................................................................222 EMV Liability Shift ........................................................................................................................225 Proximity/Contactless Cards ........................................................................................................ 227 Limited Use Products........................................................................................................................... 230 Restricted Use Cards ......................................................................................................................230 Non-Standard Cards ........................................................................................................................... 230 Non-Standard Card General Requirements ............................................................................... 230 Visa Mini Cards - U.S. Region ..................................................................................................... 231 Visa Micro Tag ..............................................................................................................................232 Unembossed Cards ........................................................................................................................232 Virtual Accounts .................................................................................................................................. 233 Virtual Ac counts - General Requirements. ............................................................................... 233 Virtual Ac counts - Consumer Programs .....................................................................................233 Consumer Products ............................................................................................................................ 234 Visa Consumer Products - General Requirements ................................................................... 234 Visa Classic Cards ..........................................................................................................................235 Visa Traditional Rewards Cards - U.S. Region. ......................................................................... 235 Visa Debit Cards ............................................................................................................................238 Visa Electron Cards .......................................................................................................................240 Visa Gold/Premier Cards ............................................................................................................... 242 Visa Infinite Cards .........................................................................................................................245 Visa Platinum Cards ......................................................................................................................253 Visa Prepaid Cards ........................................................................................................................260 Visa Signature Cards......................................................................................................................270 Visa Signature Preferred Cards - U.S. Region ......................................................................... 277 Visa Check Cards - U.S. Region ................................................................................................... 280 Secured Cards................................................................................................................................. 283 V PAY .............................................................................................................................................. 284 Visa TravelMoney Program................................................................................................................. 285 Visa TravelMoney .........................................................................................................................285 Visa Commercial Products ................................................................................................................. 287 Visa Commercial Products - General Requirements................................................................287 Visa Meetings Card ........................................................................................................................294 Prepaid Commercial ....................................................................................................................296 Visa Commercial Business Products.................................................................................................. 296 Commercial Business Products General Requirements ..........................................................296 Visa Business Platinum Cards ...................................................................................................... 299 Visa Business Gold Cards.............................................................................................................. 299 Visa Signature Business Cards ..................................................................................................... 299 Visa Business Check Cards ........................................................................................................... 302

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Visa Business Electron Cards .......................................................................................................304 Visa Business Debit Cards - AP Region .......................................................................................304 Visa Infinite Business Cards - Canada Region ..........................................................................305 Visa Cargo - LAC Region .............................................................................................................310 Visa Commercial Purchasing Products ............................................................................................. 312 Purchasing Cards - General .........................................................................................................312 Visa Fleet Cards ..............................................................................................................................314 Visa Commercial Corporate Products ............................................................................................... 316 Commercial Corporate Products - U.S. Region .........................................................................316 Visa Commercial Products Programs ................................................................................................. 317 V Distribution Program...................................................................................................................317 Global Support Services ..................................................................................................................... 318 Visa Global Customer Assistance Services ...............................................................................318 Emergency Cash Disbursement and Emergency Card Replacement ..................................324 Stand-In Processing .......................................................................................................................328 Lost or Stolen Card Reporting ..................................................................................................... 328 Fines and Penalties........................................................................................................................329 Global Refund Service ..................................................................................................................329 Cardholder Loyalty Programs - U.S. Region .................................................................................... 331 Visa Extras - U.S. Region...............................................................................................................331 Visa Loyalty Platform Services - U.S. Region ............................................................................332 Visa Incentive Network - U.S. Region ..........................................................................................333 Credit Bureau Reporting - U.S. Region ............................................................................................. 334 Credit Bureau Reporting Requirements - U.S. Region .............................................................334 Commercial Data Management and Reporting ................................................................................ 335 Commercial Solutions ..................................................................................................................335 Enhanced Data ...............................................................................................................................338 POS Balance Inquiry Service ............................................................................................................. 339 POS Balance Inquiry Service Requirements ...........................................................................339 Visa PIN Debit Gateway Service - U.S. Region................................................................................. 340 Plus Program ........................................................................................................................................ 341 Plus Program Requirements ........................................................................................................341 Visa Global ATM Network.................................................................................................................... 342 Visa Global ATM Network Requirements....................................................................................342 ATM Operators ...............................................................................................................................344 ATM Balance Inquiry Service .....................................................................................................347 ATM Fees ........................................................................................................................................348 Global ATM Network PIN Requirements.....................................................................................354 ATM Issuer Requirements - U.S. Region ....................................................................................355 ATM Surcharges ............................................................................................................................356

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ATM Ac cess Fee Fines ................................................................................................................. 356 Preauthorized Payment Cancellation Service - U.S. Region............................................................ 357 Preauthorized Payment Cancellation Service Requirements - U.S. Region ......................357 Visa Account Updater Service - U.S. Region..................................................................................... 359 Visa Account Updater Service Requirements - U.S. Region .................................................. 359 Health Care Eligibility Service - U.S. Region .................................................................................... 361 Health Care Eligibility Service Requirements - U.S. Region .................................................. 361 Visa Risk Products and Services ....................................................................................................... 362 Visa Advanced Authorization ...................................................................................................... 362 Verified by Visa / 3-D Secure / Visa Secure Electronic Commerce .................................... 363 Visa Risk Manager ..........................................................................................................................373 BankruptcyPredict Service - U.S. Region ................................................................................. 374 MoneyChoices - U.S. Region ....................................................................................................... 377 Address Verification Service (AVS) ............................................................................................378 Card Recovery Bulletin (CRB) ..................................................................................................... 379 Exception File................................................................................................................................. 381 National Card Recovery File - U.S. Region .............................................................................. 382 Account Number Verification Service ......................................................................................383 VisaVue Service - U.S. Region .......................................................................................................... 385 VisaVue Service Requirements - U.S. Region ......................................................................... 385 Visa Membership Management .......................................................................................................... 387 Visa Membership Management - U.S. Region ......................................................................... 387 VisaNet Gateway Services - AP Region ........................................................................................... 389 VisaNet Gateway Services Requirements - AP Region............................................................389 Chapter 6: Payment Acceptance ......................................................................................................... 391 Core Principle 6.1................................................................................................................................. 391 Display of Marks............................................................................................................................... 391 Core Principle 6.2................................................................................................................................. 391 Honor All Cards Properly Presented .............................................................................................. 391 Core Principle 6.3................................................................................................................................. 392 No Surcharging Unless Required by Law ...................................................................................... 392 Core Principle 6.4................................................................................................................................. 392 Merchant Qualification Standards................................................................................................... 392 Merchant Agreement ........................................................................................................................... 393 General Merchant Requirements.................................................................................................... 393 Required Merchant Information ...................................................................................................... 399 Acquirer's Jurisdiction ..................................................................................................................... 401 Internet Payment Service Providers and Sponsored Merchants.................................................. 403 International Airline Program........................................................................................................... 405 Acquirer Due Diligence ................................................................................................................... 405

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Electronic Commerce Acquirer Agreement .................................................................................... 406 Point-of-Transaction - Display of Marks ............................................................................................ 407 Display of Marks at the Point of Sale.............................................................................................. 407 Display of Marks at an ATM ............................................................................................................ 410 Display of Marks Online................................................................................................................... 411 Manual Cash Disbursement ............................................................................................................ 412 Point-of-Transaction Terminals ........................................................................................................... 412 Point-of-Transaction Terminal General Requirements.................................................................. 412 Magnetic-Stripe Terminals............................................................................................................... 414 Chip-Reading Terminals ................................................................................................................. 416 Proximity/Contactless Payment Terminals..................................................................................... 425 Cardholder-Activated Terminals - Self-Service Terminals, Automated Dispensing Machines, Limited Amount Terminals - U.S. Region ....................................................................................... 429 Automated Fuel Dispensers ........................................................................................................... 433 Unattended Acceptance Terminals ................................................................................................ 435 Electronic Signature Capture Terminals......................................................................................... 440 Terminals without a Printer.............................................................................................................. 440 Account Number-Verifying Terminals ............................................................................................ 441 Honoring Cards ................................................................................................................................... 442 General Acceptance Requirements ................................................................................................ 442 Uniform Services ............................................................................................................................. 444 Discount at the Point of Sale .......................................................................................................... 445 Cardholder Choice .......................................................................................................................... 445 Limited Acceptance.......................................................................................................................... 447 Visa Debit Card Acceptance .......................................................................................................... 447 Card Acceptance Prohibitions ............................................................................................................ 448 General Prohibitions ....................................................................................................................... 448 Other Prohibitions ........................................................................................................................... 450 Authorization Requirements ............................................................................................................... 451 General Authorization Requirements ............................................................................................. 451 ATM Declines .................................................................................................................................. 455 T&E Authorizations Floor Limits ..................................................................................................... 458 Partial Authorization ........................................................................................................................ 460 Authorization Reversals ................................................................................................................... 462 Card and Cardholder Verification........................................................................................................ 463 General Merchant Requirements .................................................................................................... 463 Address Verification Service .......................................................................................................... 469 PIN Verification ................................................................................................................................ 469 Transaction Receipts .......................................................................................................................... 470 Transaction Receipt General Requirements .................................................................................. 470 Transaction Receipt Data Requirements ..................................................................................... 472 Transaction Receipt Delivery to Cardholder ................................................................................. 475

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Transaction Deposits .......................................................................................................................... 476 General Transaction Deposit Requirements ................................................................................. 476 Transaction Deposit Time Limits ................................................................................................... 477 Transaction Deposit Restrictions ................................................................................................... 479 Credits and Refunds ............................................................................................................................ 480 General Credit and Refund Requirements..................................................................................... 480 Proper Disclosure of Refund Policy ............................................................................................... 481 Transaction Reversals .................................................................................................................... 483 Convenience Fees ............................................................................................................................. 484 Convenience Fee General Requirements ..................................................................................... 484 Chip Card Acceptance ........................................................................................................................ 487 Chip Card Acceptance General Requirements ............................................................................. 487 Chip Authorization ........................................................................................................................... 490 EMV Liability Shift and Fallback ..................................................................................................... 491 Small Ticket Transactions ................................................................................................................. 496 Small Ticket Transaction - General Requirements ....................................................................... 496 Small Ticket Transactions - U.S. Region ..................................................................................... 499 No Signature Required Transactions (NSR) ................................................................................. 500 Card-Not-Present Transactions .......................................................................................................... 504 Mail/Phone Order and Electronic Commerce General Requirements ....................................... 504 Mail/Phone Order and Electronic Commerce Authorization Requirements ................................ 508 Mail/Phone Order and Electronic Commerce Merchant Outlet Requirements ........................... 510 Electronic Commerce Financial Responsibility.............................................................................. 511 Internet Payment Service Providers ................................................................................................. 512 Internet Payment Service Providers (IPSP) General Requirements ........................................... 512 Internet Payment Service Providers (IPSP) Acquirer Requirements .......................................... 514 High-Risk Internet Payment Service Providers ............................................................................. 517 Recurring Transactions ....................................................................................................................... 519 Recurring Transaction General Requirements ............................................................................. 519 Installment Transactions ..................................................................................................................... 522 Installment Transaction General Requirements ........................................................................... 522 Delayed Delivery Transactions .......................................................................................................... 523 Delayed Delivery Transaction General Requirements ................................................................. 523 Delayed Delivery Transaction Receipt Requirements .................................................................. 524 Advance Payment Transactions - U.S. Region ................................................................................ 525 Advance Payment General Requirements .................................................................................... 525 Dynamic Currency Conversion .......................................................................................................... 527 Dynamic Currency Conversion - General Requirements .............................................................. 527 Dynamic Currency Conversion - Merchant Requirements............................................................ 530 Dynamic Currency Conversion - Acquirer Requirements ........................................................... 534 Manual Cash Disbursements ............................................................................................................. 535

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Manual Cash Disbursements Requirements ................................................................................. 535 Minimum and Maximum Cash Disbursement Amounts .............................................................. 539 Manual Cash Disbursement Restrictions ...................................................................................... 540 Cash-Back Services ............................................................................................................................ 540 Cash-Back Services General Requirements ................................................................................. 540 Cash-Back Transaction Requirements .......................................................................................... 541 ATM Transactions .............................................................................................................................. 542 ATM Transaction General Requirements ...................................................................................... 542 ATM Transaction Receipts ............................................................................................................ 546 ATM Misdispense ............................................................................................................................ 546 ATM Transaction Restrictions ......................................................................................................... 547 Quasi-Cash Transactions .................................................................................................................. 548 Quasi-Cash Transaction General Requirements .......................................................................... 548 Wire Transfer Money Orders (WTMO) .......................................................................................... 550 Sale of Travelers Cheques and Foreign Currency ....................................................................... 553 Original Credit Transactions .............................................................................................................. 554 Original Credit Transaction Processing Requirements ............................................................... 554 Online Gambling Merchant Requirements .................................................................................... 556 Account Funding Transactions ........................................................................................................... 557 Account Funding Transaction Processing Requirements ............................................................ 557 Aggregated Transactions .................................................................................................................... 558 Aggregated Transaction Requirements ......................................................................................... 558 Deferred Payments - U.S. Region ..................................................................................................... 560 Deferred Payment Transactions .................................................................................................... 560 Acquirer Performance Standards - U.S. Region ............................................................................... 561 Retrieval Performance Rates - U.S. Region ................................................................................. 561 Chargeback Performance Rates - U.S. Region ............................................................................ 562 In-Transit .............................................................................................................................................. 563 In-Transit Service - General Requirements ................................................................................... 563 In-Transit Service - Authorization Requirements .......................................................................... 565 In-Transit Service - Processing Requirements ............................................................................ 566 General T&E ........................................................................................................................................ 566 General T&E Requirements ........................................................................................................... 566 T&E Delayed or Amended Charges .............................................................................................. 567 Airline Merchants ................................................................................................................................. 569 International Airline Merchant Requirements ................................................................................ 569 Car Rental Merchants ......................................................................................................................... 570 Delayed or Amended Charges ....................................................................................................... 570 Car Rental Advance Deposit .......................................................................................................... 573 Visa Reservation Service for Car Rentals - U.S. Region ............................................................. 576 Hotels and Cruise Lines ...................................................................................................................... 580

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Hotel and Cruise Line General Requirements .............................................................................. 580 Hotel Guaranteed Reservations ..................................................................................................... 581 Advance Deposit Service ............................................................................................................... 584 Priority Check-Out Service ............................................................................................................. 588 Central Reservation Service. ......................................................................................................... 590 Timeshare Merchants ......................................................................................................................... 591 General Timeshare Merchant Requirements ................................................................................ 591 Real-Time Clearing - U.S. Region ..................................................................................................... 591 Automated Fuel Dispensers Real-Time Clearing - U.S. Region ................................................. 591 Gambling ............................................................................................................................................. 592 Online Gambling ............................................................................................................................ 592 Gambling Credits ........................................................................................................................... 595 In-Transit Gambling ....................................................................................................................... 595 Debt Repayment Program - U.S. Region .......................................................................................... 597 Debt Repayment Program .............................................................................................................. 597 Tax Payment Program - U.S. Region ................................................................................................ 599 Tax Payment Program Requirements - U.S. Region ................................................................... 599 Tax Payment Program Fee Requirements - U.S. Region ............................................................ 600 Travelers Cheques .............................................................................................................................. 601 Travelers Cheque Acceptance and Encashment ......................................................................... 601 Health Care Transactions ................................................................................................................... 603 Preauthorized Health Care Program Requirements - U.S. Region ............................................. 603 Healthcare Auto-Substantiation - U.S. Region ............................................................................. 604 Easy Pay Transaction - General Requirements - LAC Region ................................................... 605 Easy Pay - Authorization - LAC Region ......................................................................................... 606 Chapter 7: Transaction Processing ................................................................................................... 607 Core Principle 7.1. ............................................................................................................................... 607 Provide Authorization and Settlement Service ............................................................................. 607 Core Principle 7.2 ................................................................................................................................ 607 Rules Differ by Acceptance Environments .................................................................................... 607 Core Principle 7.3 ................................................................................................................................ 607 Financial Responsibility for Processed Transactions ................................................................... 607 Core Principle 7.4 ................................................................................................................................ 608 Authorize, Clear, and Settle International Transactions ............................................................... 608 Access to Visa Systems ..................................................................................................................... 608 VisaNet Access ............................................................................................................................... 608 Data Quality ......................................................................................................................................... 611 Authorization and Clearing Data Requirements ........................................................................... 611 Account BIN Range ............................................................................................................................ 614 Account Range Table ..................................................................................................................... 614

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General Authorization Requirements ................................................................................................. 614 Authorization Services .................................................................................................................... 614 Authorization Computer Interface Requirements .......................................................................... 616 Authorization Processing ................................................................................................................ 617 Issuer Authorization Requirements ................................................................................................ 619 Member Authorization Services ..................................................................................................... 621 Code 10 Authorizations - U.S. Region ........................................................................................... 622 Authorization Amount ...................................................................................................................... 623 Manual Authorizations ........................................................................................................................ 625 Manual Authorization Procedures .................................................................................................. 625 Emergency Authorizations .................................................................................................................. 626 Emergency Authorization Procedures ........................................................................................... 626 Partial Authorizations .......................................................................................................................... 628 Processing Requirements .............................................................................................................. 628 Non-Visa Transaction Authorizations ................................................................................................ 628 Processing Requirements .............................................................................................................. 628 Stand-In Processing (STIP) ................................................................................................................ 629 Stand-In Processing Requirements ............................................................................................... 629 Authorization Request Monitoring ...................................................................................................... 630 General Requirements .................................................................................................................... 630 Authorization Response Standards ................................................................................................... 632 Approval, Referral, and Decline Rate Standards .......................................................................... 632 3-D Secure Authentication .................................................................................................................. 634 Processing Requirements .............................................................................................................. 634 Automated Referral Service ............................................................................................................... 634 International Automated Referral Service ..................................................................................... 634 Automated Referral Service (ARS) - U.S. Region ........................................................................ 635 Referral Responses ............................................................................................................................ 637 Referral Response Requirements .................................................................................................. 637 Authorization Reversals, Rejections, and Declines .......................................................................... 641 Authorization Reversals and Rejections ........................................................................................ 641 Declined Authorizations ...................................................................................................................... 643 General Requirements .................................................................................................................... 643 Allowable Decline and Referral Reasons by Product ....................................................................... 644 VisaNet Clearing ............................................................................................................................. 645 VisaNet Clearing - General Requirements .................................................................................... 645 Domestic Interchange ..................................................................................................................... 649 Interchange Files and Tapes .......................................................................................................... 651 Currency Requirements .................................................................................................................. 651 ATM Clearing ................................................................................................................................... 652 Non-Visa Transaction Processing - U.S. Region .......................................................................... 652

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Single Message System (SMS) ......................................................................................................... 653 General Requirements ................................................................................................................... 653 Store and Forward - U.S. Region .................................................................................................. 653 Online Financial and Deferred Clearing ............................................................................................ 654 Online Financial and Deferred Clearing General Requirements - U.S. Region ......................... 654 Online Financial Transactions ........................................................................................................ 655 Clearing Reversals and Adjustments ................................................................................................ 656 Clearing Reversals .......................................................................................................................... 656 Adjustments ..................................................................................................................................... 658 Duplicate or Erroneous Data .............................................................................................................. 659 Duplicate or Erroneous Data Processing Requirements ............................................................. 659 Settlement ............................................................................................................................................ 660 Billing and Settlement Currencies .................................................................................................. 660 Settlement Account Requirements ................................................................................................ 660 Funds Transfer .................................................................................................................................... 661 Late Settlement Fee ....................................................................................................................... 661 Settlement Financial Obligations ................................................................................................... 661 National Net Settlement .................................................................................................................. 661 Payment to Merchants .................................................................................................................... 664 Transaction Receipt Processing ........................................................................................................ 664 Transaction Receipt Processing Time Limits ................................................................................ 664 Transaction Receipt Processing - Invalid or Illegible Account Number ...................................... 668 Original Credit ..................................................................................................................................... 669 Original Credit - General ................................................................................................................. 669 Bill Payment - U.S. Region ................................................................................................................. 671 Bill Payment - U.S. Region ............................................................................................................. 671 File Correction Service ....................................................................................................................... 671 General Requirements..................................................................................................................... 671 Chapter 8: Risk Management .............................................................................................................. 673 Core Principle 8.1 ................................................................................................................................ 673 Adherence to Risk and Fraud Controls ......................................................................................... 673 Core Principle 8.2 ................................................................................................................................ 673 Report All Fraud Activity to Visa .................................................................................................... 673 Core Principle 8.3 ................................................................................................................................ 673 Protect Visa Account and Transaction Data ................................................................................. 673 Core Principle 8.4 ................................................................................................................................ 674 Protect Against Illegal Activities ..................................................................................................... 674 Security and Fraud Control Requirements ........................................................................................ 674 General Security and Fraud Control Requirements ..................................................................... 674 Account and Transaction Information Security ................................................................................. 676

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Data Security ................................................................................................................................... 676 Confidential Consumer Cardholder Information ........................................................................... 681 Information Security Programs ....................................................................................................... 682 Fines and Penalties ......................................................................................................................... 685 Corporate Risk Reduction .................................................................................................................. 687 Corporate Risk Reduction - Acquirer Requirements .................................................................... 689 Anti-Money Laundering ................................................................................................................... 691 Anti-Money Laundering Compliance .............................................................................................. 692 Acquirer Licensing ........................................................................................................................... 693 Acquirer Risk Program - U.S. Region ............................................................................................ 693 Compliance Monitoring ....................................................................................................................... 694 Member Activity Monitoring Requirements ................................................................................... 694 Chargeback Monitoring ................................................................................................................... 702 Fraud Monitoring ............................................................................................................................. 708 High-Risk Merchant Monitoring ...................................................................................................... 715 Electronic Commerce Monitoring ................................................................................................... 725 Fraud Reporting .................................................................................................................................. 727 Fraud Reporting Requirements ...................................................................................................... 727 Fraud Reporting Compliance ......................................................................................................... 730 Fraud Reporting Fines and Penalties ............................................................................................ 732 Fraud Losses and Investigation .................................................................................................... 733 Card Recovery ..................................................................................................................................... 735 Return of Recovered Cards ............................................................................................................ 735 Recovered Counterfeit Cards ......................................................................................................... 738 Card Recovery at the Point of Sale ............................................................................................... 738 Card Recovery at an ATM .............................................................................................................. 739 Recovered Card Handling Fees ..................................................................................................... 740 Recovered Card Rewards .............................................................................................................. 741 Counterfeit Losses .............................................................................................................................. 744 Counterfeit Transaction Liability ..................................................................................................... 744 Account Data Compromise Recovery (ADCR) ............................................................................. 745 Data Compromise Recovery Solution (DCRS) ............................................................................. 752 POS Entry Mode Compliance Liability - AP Region ..................................................................... 756 Authentication Requirements ............................................................................................................. 756 PIN Requirements ........................................................................................................................... 756 Triple DES ....................................................................................................................................... 758 Card Verification Value (CVV) ........................................................................................................ 759 Card Verification Value 2 (CVV2) .................................................................................................. 760 Authentication Fines and Penalties ............................................................................................... 762 Terminated Merchant File ................................................................................................................... 763 Terminated Merchants .................................................................................................................... 763 Chapter 9: Dispute Resolution Rules ................................................................................................ 7671 April 2010 2010 Visa. All Rights Reserved. VISA PUBLIC xv

Core Principle 9.1 ................................................................................................................................ 767 Attempt to Honor/Post all Transactions ......................................................................................... 767 Core Principle 9.2 ................................................................................................................................ 767 Offer Mutual Assistance to Other Participants .............................................................................. 767 Core Principle 9.3 ................................................................................................................................ 767 Prevent Unjust Enrichment ............................................................................................................. 767 Core Principle 9.4 ................................................................................................................................ 768 Visa Acts as Arbitrator .................................................................................................................... 768 Dispute Resolution Process ............................................................................................................... 768 Cardholder Disputes ....................................................................................................................... 768 Mutual Assistance ........................................................................................................................... 768 Transaction Receipt ............................................................................................................................ 769 Request for Transaction Receipt Copy ......................................................................................... 769 Retention ......................................................................................................................................... 771 Request and Fulfillment .................................................................................................................. 772 VisaNet Copy Request and Fulfillment Service ............................................................................ 785 Retrieval Fees ................................................................................................................................. 787 Chargebacks and Representments ................................................................................................... 788 Chargeback and Representment Process .................................................................................... 788 Reason Codes ..................................................................................................................................... 795 Reason Code 30 Services Not Provided or Merchandise Not Received .................................... 795 Reason Code 41 Cancelled Recurring Transaction ..................................................................... 799 Reason Code 53 Not as Described or Defective Merchandise ................................................... 803 Reason Code 57 Fraudulent Multiple Transactions ..................................................................... 809 Reason Code 60 Illegible Fulfillment ............................................................................................. 813 Reason Code 62 Counterfeit Transaction ..................................................................................... 817 Reason Code 70 Card Recovery Bulletin or Exception File ........................................................ 823 Reason Code 71 Declined Authorization ...................................................................................... 829 Reason Code 72 No Au

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