virtuoz's pitch
Post on 31-Oct-2014
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Laurent Landowski32 rue Mogador, Paris 75009+33 1 82 83 93 00llandowski@virtuoz.com
IN ACTION
KEY FIGURES
Leading Provider of Virtual Agent Solutions
10M conversations/month on our hosted platform
Created in 2002, Series A with Galileo Partners in 2006, Series B with MDV in 2008
75 employees —12 nationalities
Offices in San Francisco, New York and Paris
VirtuOz was ranked 36th in the 2009 Deloitte Technology Fast 500 EMEA
WORKS WITH WORLD CLASS LEADERS
Provide a superior customer service experience
E-Deflection: Reduce costs and increase customer support productivity
E-Sales: Increase top-line revenues via cross-sell/upsell
Stop users from leaving the site frustrated “Silent Sufferes”
OUR CLIENT PRIORITIES
WHAT A VIRTUAL AGENT CAN DO
Engages Interactive conversation
Answers complex questions
Provides contextualized & personalized answer
Escalates the user to an human channel if needed
Does actions for user
OUR VISION
Thanks
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