virtual insurance apprenticeship program

Virtual Insurance Apprenticeship

Program

Presented to:

Insurance Carriers

We are a social enterprise that creates meaningful work for skilled and talented people with employment challenges: Veterans, disabled veterans, people with disabilities, and people living in geographically-challenged areas.

Who is Pearl Interactive Network?

What We DoEstablished in 2004, Pearl Interactive Network, Inc. (Pearl) is a social enterprise that provides project management, virtual & on-site staffing and sourcing services.The staffing services we provide include:

• Customer Service• Back Office Support• First Report of Notice

We currently staff 450 employees located in 23 states.

Our StrengthsSenior Team with 110 Years of Collective Expertise

Merry Korn- CEO and FounderOver 30 years of business management and marketing background. Positioned company as a niche staffing and project management firm.

Diane Schrimpf-Vice President Operations

35 years of operations and project management experience. Tenured with New York Life, Medical Mutual, and American Health.

Todd Scully- Project Manager25-year contact center management experience with AT&T, ComCast and DIRECTV clients. Managed virtual and onsite locations.

Tarah Ziogas- Director of Recruiting20 years of recruiting and human resource expertise, spanning industries including mortgage banking, IT, non-profit, and Fortune 500 companies.

Our Strengths• Outstanding commitment to quality

• Quality leader among 13 call center operations• Best CSAT Surveys• Quality Performance Score - 95% (Target is

90%)• 100% Training Pass Rate

• Implemented process improvements resulting in higher:• Retention rates• Customer satisfaction• Employee recognition• Training outcomes

• Virtual Insurance Apprenticeship Model

Our clients/partnersInsurance Non-profits Pharmaceuticals Federal contractors Government agencies

LINKING EDUCATION TO 100% EMPLOYMENTAnd

A SOCIAL MISSION

Groundbreaking Model

Insurance education

On-the-job training

MODEL

Components

• On-the-job training• An insurance company would dedicate 30 seats for entry-level

contact center services such as First Report of Notice (FRON)

• Social mission• Pearl would provide niche workforce of skilled and talented:

• Veterans • Military spouses• Disabled veterans• People with disabilities• People living in geographically-challenged areas• Dislocated workers

Components

Education• Niche workforce enrolls in Ohio Dominican University’s insurance

certification program

Financial Driver for Students• Funding sources pay insurance certification cost of $6,000/student

Funding Sources• Department of Veterans Affairs• Ohio Job & Family Services• Opportunities for Ohioans with Disabilities

Experienced insurance customer service representative with insurance certification (CRIM) from ODU

Outcome

Potential Career Progressions

Underwriting Assistant12-18 Months $35,000 - $40,000

Customer Service Level I/II0-18 Months $23,000 - $32,000

Claims Trainee9-12 Months $36,000 - $42,000

Insurance Agent/Sales Rep1-2 Years $30,000 - $45,000

Sr. Insurance Agent/Sales Rep3+ Years $50,000 - $75,000+

Inside Adjuster1-3+ Years $45,000 - $50,000+

Underwriter 1/II2-5+ Years $45,000 - $60,000+

Customer Service Supervisor2-5 Years $35,000 - $50,000+

Benefits to Insurance Companies

Financial • Expands workforce with no

investment for bricks and mortar• Variable expense while Pearl

employees• Access to workforce with proven high

retention - between 2.7 and 3.2 years

Benefits to Insurance Companies

Insurance Community Visibility• Marketing distinction in highly

competitive insurance market• Corporate social responsibility

Benefits to Insurance CompaniesWorkforce Delivered• Insurance Certificate (CIRM) achieved at no cost to

company• Experienced customer service agents• Insurance career-minded individuals

Case Study - Amy• Stationed in Guam, Hawaii, Pensacola• Hospital Corpsman• Prevention Medical Technician• Masters, health care management• 17 years of administrative work• Three children: 6, 9, & 11• Military spouse - Husband deployed to

Afghanistan• 2004 Navy Achievement Medal• Separated from active duty in 2006

Why Our Niche Workforce*

• Leadership and maturity• Resilience and perseverance• Goal- and team-oriented• Respect for rules and procedures• 88% Employee retention• 59% Eliminated cost of training new

employees• 52% Increased employee attendance

* According to 2-year study of 1,200 employers, conducted by JAN and University of Iowa

Who We Are

Awards & Recognition

Win + Win + WinPearl’s niche workforce + Ohio Dominican

University+ Insurance industry

Work with us

Pearl Interactive Network, Inc.1105 Schrock Road, Suite 107

Columbus, OH 43229

Merry Korn Wendi Miller(614) 556-4459 (614) 779-0319mkorn@pinsourcing.com wmiller@pinsourcing.com

Pinsourcing.com