robo insurance advisor from the echosage virtual agent platform
TRANSCRIPT
Agent’s Value to CustomerAn Independent
Agent’s greatest values are providing…
Customer AdvocacyChoice of ProductsProfessional Advice
Failure of Online Insurance71% of Online
Shoppers get a Quote*4% of Buyers Buy
Online**
Relationships and Advice are the Missing Link
* https://www.comscore.com/Insights/Press-Releases/2014/11/comScore-Releases-2014-US-Online-Auto-Insurance-Shopping-Report
** From March 2016 Forrester Webinar
Guided ConversationsTake the most common
conversations you have in your business
Write them down
EchoSage uses your document to create an interactive, online version of each conversation
Engineered KnowledgeYour digital
conversation is built on…
Your KnowledgeYour PersonalityYour AdviceYour Know How
The Conversation Before the SaleOnline Insurance
shopping behavior differs from buying behavior
Insurance is a complex product
Buyers want advice
What Limits of Liability Should I Buy
The Conversation You Would Have Face to Face
Responses Guide Conversation
Questions Lead to Understanding
Information Provided is Consistent
The Advice is Personalized
The Advice is Actionable
Deliver Automated ExpertiseThink beyond online
comparison ratingThink about the
complete sales cycleEstablish
relationshipsProvide ValueCreate Trust
EchoSage Platform – Graphical Tool
Build Your Own….or…
Buy from EchoSage Market
Coverage Experts can Sell Their Own Conversation Templates
Programmers can Sell Their Ability to Program with EchoSage Tool
Other Uses – Automated Renewal Reviews
Provide Better Service
Strengthen Relationships
Increase RetentionCreate Up SellsE&O ProtectionPersonalized
Attention
Frequently Answered Questions
Give your customers the same answer they would get if they spoke to you or your staff in person
Train New Staff
Capture Knowledge from Retiring Generation of Workers
Clone Your Best CSRYou have trained your
staff to provide service
It is time you had a new relationship with your computer
Train your software to perform many of the same common tasks
EchoSageEchoSage is a platform for teaching software your
knowledge.
EchoSage enables value exchanging interactions between knowledge experts and knowledge users.
The EchoSage Platform facilitates value creation by platform users.
Contact: Duke Williams [email protected] www.echosage.com