veolia transport on demand brad whittle. veolia transportation - worldwide the leading private...

Veolia Transport on Demand

Brad Whittle

Veolia Transportation - Worldwide

• The Leading Private Operator of Public Transportation in Europe and United States

- Revenues of €4.35 Billion

- 73,000 employees worldwide

- 2.5 Billion passengers carried annually

- 31,000 vehicles (buses, coaches, light rail, metros, trains, taxis and boats)

- 5,000 Locations in 25 Countries

Veolia Transportation – North America

• Businesses that have long-term staying power

• High-growth businesses

• Attractive margins (20%)

• We control the product & service -- keeping the upside & the benefit from our investment.

• Synergies with transit business, without needing to take precious resources from VTNA

• $1 Billion Revenues• Transit & Commuter Services

• Rail• Paratransit• Circulators (ShuttlePort)• Veolia Transportation On Demand

Veolia Transportation On Demand (VTOD) – An

Introduction• Division Created for On Demand Services (Airport Shuttle, Taxi)

• Acquired SuperShuttle 2006

- Platform for Growth, Leveraging Resources and Technology

• Growth Projected in Major Airports in US

• One Brand Connecting All Major Ground

Transportation Hubs

What is VTOD’s Strategy?

• Continue SuperShuttle’s impressive growth

• Build a top-quality national taxi brand

• Add value through operational and technological innovation

SuperShuttle Changed How People Travel To and From the Airport

• Largest operator of shared-ride van services in the US

• 8 million annual passengers

• 23 years of operating experience

• Reservation, dispatch, cashiering systems that are:

- Fully integrated

- State-of-the art

- Proprietary

SuperShuttle: Key Facts

24 Airports Now Served by SuperShuttle

Integrated Technology & Operations Platform

Online Bookings Drive Internal Growth

• Online travel sites allow passengers to reserve

SuperShuttle when booking air travel

• 30% of all 8 million orders now placed online

Sales & Marketing – Internal Growth

Customized Online Engines:

Hotel Concierge: hotel staff books guests via customized online system (& get financial incentives)

Convention Business: attendees book SuperShuttle as they make convention travel plans

Tour Wholesalers’: travelers book Supershuttle as they make vacation plans (e.g. Wal-Mart Vacations, Sam’s Club)

Goals:• Grow share in existing markets

• Target 71% of people who ride to airports in cars • Expand to many top 60 airports, 80% of US volume

Supported by External Factors:• Continued growth in air travel and traffic congestion

• Increases in gas prices & airport parking costs

• Airport managers’ belief in branded services

SuperShuttle Growth Strategy

Veolia Taxi

U.S. Taxi Industry

• $7 billion business, 70% in 20 large cities

• Transports 1.4 billion people annually

• Fragmented

• Typically a few large operators in each market, due to barriers to entry

• Inconsistent service, no industry standards

Build on the best multi-city systems:

Platform for Growth

Taxi Growth Strategy

Build a national branded taxi network (e.g. SuperTaxi):

• Acquire attractive targets in key markets

• Partner with Key Airports through contracts

• Build on best systems & technology from SuperShuttle,Yellow & Veolia

• Embed service standards

Enhance Veolia’s presence, depth & tenure in key markets

Taxi – A Look Into the Future

Airport Partnerships

Regulation

Drivers

Vehicles

Technology Improvements

Taxi – A Look Into the Future

Taxi – A Look Into the Past

Fragmented Industry

Inconsistent Product

Inconsistent Customer Service

Future - Airport Partnerships

SuperShuttle Model

Partner with Airports

Airports Gain Recognized Brand

Consistent Customer Experience

Future - Drivers

Safety

Customer Service Standards

Driver Screening

Driver Training

Uniforms & Customer Service

Driver Income & Welfare

Future - Taxi Regulation

Proper Regulation Promotes Quality Taxi Service

Supply Regulated / Number of Taxis

Better for Airports

Better for Taxi Drivers & Driver Income

Better for Customers

- Consistent Customer Experience

Future - Vehicles

Fuel Efficient, Environmentally Friendly

- (hybrid, propane, CNG)

Future - Vehicles

Type of Vehicle

Age Limitation

Safety

Handicap Accessibility

Future - Technology

GPS Technology (Mapping, Vehicle Tracking)

Safety (Drivecam type devices)

Tourism Technology

Centralized Dispatching Centralized Call Centers (consistent customer experience)

Online Booking and Tracking Payment Methods (Credit, Debit, Backseat Card Readers, Kiosks, National Accounts, Quick Convenient Transactions)

Future – What the Customer Wants

Safe, Clean, Courteous Transportation

Point A to Point B - Direct

Reliability

24/7 Service

Consistent Product & Service

Veolia Transport on Demand