val event workshop 3

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Brokerage

Tony DailideAssistant Director, Personalisation

Leicestershire County CouncilAdult Social Care Service

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What is Brokerage?

Dictionary definition:“an agent who functions as an intermediary between two or more parties in negotiation agreements, bargains, or the like”

The In Control definition of a support broker is:An individual who:

• Has the role of helping people plan and organise and support they need

• Does not have the job of rationing resources

• Does not have the job of providing services

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Where is Leicestershire?

• Co-event held on the 4th Feb `10

• Facilitated by iMPOWER

• Attended by service users

• Looked at different options and models

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Different levels of brokerageWould we need a different range of options to suit different service user needs?

SU broker

SU acts as own broker using

the web

Generic support broker

Specialist support broker

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Who could deliver brokerage?

PUBLIC SECTOR

PRIVATE SECTOR

3RD SECTOR

INDIVIDUALS

Front line staff Private sector commercial organisations

Centres For Independent Living

Service user

Commissioners Private sector – independent / Self employed

VCS organisations

Carers / Support network / Family

Arms length service delivery body

Social Enterprise

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Which models for Leicestershire?

PUBLIC SECTOR

PRIVATE SECTOR

3RD SECTOR

INDIVIDUALS

Front line staff Private sector commercial organisations

Centres For Independent Living

Service user

Commissioners Private sector – independent / Self employed

VCS organisations

Carers / Support network / Family

Arms length service delivery body

Social Enterprise

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Advantages and Disadvantages

Type of model Advantage Disadvantage

Provided by the council

• Able to use existing contractual arrangements

• Already have an existing relationship with service user

• Allows changes to he existing system to be made in a more controlled and cost effective manner

• Likely to be a subjective advisor

• May not be commercially aware

• Seen as an “old” way of working

• Support planning maybe less creative and innovative than external partners

• May be less able to negotiate “creative” or cost effective services

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Advantages and Disadvantages Type of model Advantage Disadvantage

Provided by the 3rd sector

• Uses community services in the local area

• May encourage innovation

• Likely to already have a good understanding of needs and possible solutions

• Influenced by own particular cause

• Services offered are likely to be for one user group only

• If offers services in the same market, likely to be a subjective advisor

• Brokerage market is currently under-developed

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• What do you think is the most appropriate model for delivering brokerage – who should deliver?

• How can we minimise conflict of interest and maximise the market?

• What resources do you have available to do this?

What does brokerage mean for you?

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We need your help!Aim • To build as detailed knowledge base; of Private

and Voluntary Providers• Including as much detail on services available as

possible

How you can help• Keep in contact• Think about different services you can offer• Send us details of your service including areas

covered, services offered etc.

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Engagement with Providers

Edd TillenCommunications Officer, Personalisation

Leicestershire County CouncilAdult Social Care Service

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What is it?

• Communicating

• Listening

• Sharing views and ideas

• Working up solutions

• Involving and participating: Co-producing

• Empowering

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Why?

• Develop joined up working

• Ensure we have the channels to understand and connect

• Promotes and shares best practice

• Need contributions from experts – YOU

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Our Programme

Core reference

group

Staff Forum

CarerForums

Provider

Forums

User Forums

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Provider Forums

Provider Forums

3rd Sector XY Ltd.AB Company

AB Voluntar

y

?? ?? ?? ??

?? ?? ??

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• Provide feedback and advice

• Represent the diversity of Partner and Provider perspectives

• Bring experience and perspective

• Contribute ideas

Requirements of Forum Members

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Exercise

• What are your ideas for engaging and communicating with providers?

• What are your 3 main priorities?• needs to start?

• needs to be carried on?

• needs to stop?

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Contact details:• Richard Wilson

Service Manager - Market Shaping richard.wilson@leics.gov.uk

• Chhaya McDonald Engagement Officer – Personalisation chhaya.mcdonald@leics.gov.uk

• Claire Payne Team Support Officer

claire.payne@leics.gov.uk

• Edd Tillen Communication Officer- Personalisation edward.tillen@leics.gov.uk