val event workshop 1

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Engagement with Providers

Chhaya McDonaldEngagement Officer, Personalisation

Leicestershire County CouncilAdult Social Care Service

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What is it?

• Communicating

• Listening

• Sharing views and ideas

• Working up solutions

• Involving and participating: Co-producing

• Empowering

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Why?

• Develop joined up working

• Ensure we have the channels to understand and connect

• Promotes and shares best practice

• Need contributions from experts – YOU

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Our Programme

Core reference

group

Staff Forum

CarerForums

Provider

Forums

User Forums

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Provider Forums

Provider Forums

3rd Sector XY Ltd.AB Company

AB Voluntar

y

?? ?? ?? ??

?? ?? ??

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• Provide feedback and advice

• Represent the diversity of Partner and Provider perspectives

• Bring experience and perspective

• Contribute ideas

Requirements of Forum Members

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Exercise

• What are your ideas for engaging and communicating with providers?

• What are your 3 main priorities?• needs to start?

• needs to be carried on?

• needs to stop?

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Choice & Control

Chhaya McDonaldEngagement Officer, Personalisation

Leicestershire County CouncilAdult Social Care Service

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Customer Journey

Advice & Information Provision

Prevention

Referral/Contact Assessment

(CSC)Re- ablement Assessment & Eligibility

RASSupport Planning Review

Outcomes MetOutcomes Met

Authorisation and Validation

Adult Safeguarding, Protection and Risk Management

CUSTOMER JOURNEYSupport Pathway

Brokerage

Advice & Information Provision

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Prevention & Early Intervention

• More problems will be solved before Adult Social Care needs to be involved

• For example: Information to help you get a grab rail installed before you fall, or services to help people stay healthy and independent

• ‘Nipping it in the bud’

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• More information and advice available in the community

• Easier to find out what services are available, and easier to access them

• Advice on how to stay healthy and active, and maintain independence

Advice & Information

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• Getting people back on their feet

• Supporting people to do things for themselves to maintain their independence

• Re-skill e.g. cooking, dressing

Re-ablement

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• RAS (Resource Allocation System) – A set of questions to work out the person’s needs

• Support plan – Lays out what the person wants to achieve with their life, and what support needs to be in place to do this

• Personal Budget – Money is allocated to the person to buy the support in their plan

Support Plan

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Live your life• Leicestershire County Council need

to authorise your plan

• Decide who will manage your Personal Budget – You, family, organisations, the Council etc.

• Advocacy and support – people who can help you

• Brokerage – help to find the best services for you

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• The move towards Personalisation of services and Self-Directed Support, although a positive step in improving choice and control for service users, does not replace, or reduce the local authority’s duty of care towards the people it serves.

• Currently, there is no evidence that the increasing number of service users choosing to have the support they need provided through SDS has led to a disproportionate increase in safeguarding referrals.

• What it can mean, particularly for people choosing to receive Direct Payments, is that there may not be the same safeguards in place of checking and monitoring mechanisms such as those in current contracting arrangements within local authorities. Therefore robust risk assessments need to be undertaken by assessing workers.

Safeguarding and Personalisation

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• Wherever possible service users and their carers, where appropriate, should be involved in identifying risks to themselves, and potential risk management strategies (see Independence, Choice and Risk: A guide to best practice in supported decision making ,DoH 2007).

• Workers should ensure that the service user is aware of 3rd party support available for Direct Payments, which can be an additional monitoring mechanism in identifying any risks.

• Service users should also be aware that often the Local Authority with pay for CRB checks on prospective employee where a service user wishes to use a PA.

Safeguarding and Personalisation

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Checklist for working with Personal Budgets

• What is the Mental Capacity of the person? Remember this has to be established in respect of each decision for which consent is required.

• Where the person lacks capacity, has a ‘suitable person’ been identified who has agreed to manage direct payments for the person

• Are there existing Safeguarding concerns?• Does the person wish to receive Direct Payments as part/all

of their Individual Budget?• Does the person wish to use direct payments to employ a

personal assistant? If so who do they wish to employ?

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• Is the proposed employee within the group of persons who may be employed under direct payments or does the close relative restriction apply?

• Are there known risks around the proposed employee?• Will the service user agree to CRB checks for employees?• Does the service users have any other monitoring

mechanisms around their support package, e.g. family, friends, college tutors?

• If there are any risks identified regarding the above issues, or in any other areas, the worker should discuss with their line manager before proceeding any further.

Checklist for working with Personal Budgets

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• What are your anxieties / opportunities?

• How can we ensure quality services and balance positive risk?

• What will need to change?

• What will we / you have to do to achieve those changes?

What does it mean for you?

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Contact details:• Richard Wilson

Service Manager - Market Shaping richard.wilson@leics.gov.uk

• Chhaya McDonald Engagement Officer – Personalisation chhaya.mcdonald@leics.gov.uk

• Claire Payne Team Support Officer

claire.payne@leics.gov.uk

• Edd Tillen Communication Officer- Personalisation edward.tillen@leics.gov.uk