ux, roi and the bottom line march 2 - himss€¦ · ux, roi and the bottom line march 2 bryan...
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UX, ROI and the Bottom Line March 2
Bryan Bliven – CIO MU Health Care
Conflict of Interest Bryan Bliven Has no real or apparent conflicts of interest to report.
Learning Objectives • Discuss health system executives’ views on UCD and UX with HIT • Correlate investments in UX with improved organizational financial
outcomes • Identify indicators of ROI for UX focused improvements to HIT
An Introduction of How Benefits Were Realized for the Value of Health IT
http://www.himss.org/ValueSuite
UX – Here to save the day!
UX to Healthcare Exec
UX to a Healthcare Exec
What Is UX?
UX = User Experience A person’s perceptions and responses that result from the use or anticipated use of a product, system or service User Centered Design
These are often overlooked
Project Planning
UX Overview
Information Architecture
Information Architecture - example
Interaction Design
15%
decrease
in Time in
EMR for
Pediatrics
Visual Design
Visual Design
1000+
downloads
Avg 5.7
datapoints
per week*
Usability Engineering
Usability Engineering
Easy to use
functionality
that promotes
secure storage
of images
User Stories
Weak Version: As a coffee drinker, I need to keep my coffee warm.
Stronger Version: As a coffee drinker, I need the ability to keep my coffee warm, so that it does not cool off between my travel from home to work.
Strongest Version: As a coffee drinker, I need the ability to keep my coffee warm, so that it does not cool off between my travel from home to work while riding the bus.
User stories
Eliminated a
planned
development
cycle
Saved 300k!
1000k
patients
In first
quarter
http://www.himss.org/ValueSuite
Questions • Bryan Bliven • CIO – University of Missouri Health Care • 5738173032 • blivenbr@health.Missouri.edu
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