ux and ai - design 3.0design3-0.org/2017iasdr/presentations/d30_iasdr... · 2018-03-13 · john...

UX community unprepared to envision what AI might be

John ZimmermanProfessor, HCI Institute, Carnegie Mellon

Design 3.0 | IASDR 2017 1 November 2017

John ZIMMERMAN UX unprepared for AI 2

UX value increasingly delivered via AI

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UX value increasingly delivered via AI

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UX value increasingly delivered via AI

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UX value increasingly delivered via AI

Lack of UX InnovationEvidence of Absence

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Innovation leads with a technical advance

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… and follows with design innovation;new forms that extend the tech

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Case of Adaptive UIs | Evidence of Absence

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Example: Many mobile interfaces use tabs … almost none learn to land user on tab they want

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Current state of UX is UNPREPAREDUX programs DO NOT teach about ML

UX practice books don’t mention ML

UX tools (e.g., sketch.app, InVision, Oragami, Adobe XD) have no support for adaptive UI

Entry-level tools have NO built-in ML/Adaptive UI (e.g., wordpress, wix, javascript toolkits, hosting services)

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Missed opportunities in UCD

Explore Discover Generate Refine

fail to see opportunity

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Missed opportunities in UCD

Explore Discover Generate Refine

fail to see opportunity don’t think of it

or think of ML as magic

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Missed opportunities in UCD

Explore Discover Generate Refine

fail to see opportunity

cannot prototype

cannot predict action

lack boundary objects

don’t think of it

or think of ML as magic

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Trends: HCI research with MLHCI research with UX and ML

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UX community unprepared to envision what AI might be

John ZimmermanProfessor, HCI Institute, Carnegie Mellon

Design 3.0 | IASDR 2017 1 November 2017