using metrics that matter to embrace our mobile/social world

Using Metrics that Matter to Embrace our

Mobile/Social World

9 January 2014

Jeff GrisenthwaiteVP, Operations

Purpose

Tour of Metrics that Matter tools & features to help you:

1. Leverage mobile/social technologies in your measurement approaches

2. Measure effectiveness & impact of mobile/social programs & platforms

Select the right learning

experience

Assess learning

effectiveness

Report on results

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Typical Company

MTM Client Averagewithin 6 Months

MTM Client Average

MTM Top 25%

MTM Top 5%

0.5

0.38

0.33

0.18

0.1

Scrap Learning

Not relevant

Already knew info

Not practical

Bad timing

Metrics that Matter Mobile

Free App for Android & iOS

Quick and easy class search

Course reviews with star ratings& comments

Search by Topic or Training Location

MTM Feed: Classes, Ratings, Comments

How Do I Get It?

Implement for Your Organization Free! Ready within 2 weeks Contact KnowledgeAdvisors team:

1. Logo

2. Email domains

3. Schedule of future classes

Free App Download for Employees: Search App Store or Google Play for

Metrics that Matter

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Your Need

Course evaluation feedback is

available here

Your employees or customers are

here

Website

Intranet Share

Point

LMSMTM

Bridge the Gap with Web Services

Course evaluation feedback is

available here

Your employees or customers are

here

Website

Intranet Share

Point

LMSMTM

Web ServiceData Transfer Industry standard On-demand

MTM Course Data Points

Data Point Description

Overall Average Score Overall Average Score for the Course

N-Count Number of Respondent for the Course

Number of Evals for each scale header

Based on Overall Evaluation score, number of respondents for each scale value

Overall Eval Score Overall Average Score for each Eval

Qualitative Data Comments for each Eval for the Course

Demographic Answers Demographic associated with comments

Course Star Ratings Example 1

Course Star Ratings Example 2

microsoft.com/learning

Get Started with Star Ratings Web Service

Discuss with your KnowledgeAdvisors team

$2,500 one-time setup fee

Configuration within your system to:

1. Receive web-service

2. Display as desired

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Collect Evaluations on SmartPhones

Maximize response rates by collecting class & conference evaluations on laptops, tablets,AND smartphones

Mobile Class Evaluations

Welcome Demographics Evaluation

Conference Evaluations

Laptop / Tablet Smartphone

QR Code to Complete Evals

Smartphone Tracking

How are your learners completing evaluations? Web Paper Import from another system Smartphones

Data Download Report:

Get Started with Mobile Optimized Evaluations

As a follow up to this webinar, you’ll receive a guide to the Metrics that Matter smartphone experience

Free and easy to enable for your evaluations

Interested in evaluating conferences and not doing so today? Talk to your KnowledgeAdvisors account team

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

What Social Learning to Measure?

1. Programs with large investments Performance support systems Knowledge sharing systems Mentoring programs Communities of practice

2. Solutions replacingformal learning Content portals Knowledge Bases

When to Measure?

1. Become aware /

consider

3. Engage

4. Use, learn,

practice, contribute

5. Complete and/or

recommit

At each interactionMicropolls

PeriodicallyPop-Ups

At the conclusionEmail

2. Search, access,

sign in or join

Where Else Have Clients Added Micropolls?

SharePoint Salesforce.com Simulations Intranet Portals Public websites

What to Measure?

Support Systems (Manager, Resources, Rewards)

Usability

Availability/ Accessibility

Fulfills objectives

Effectiveness

Value / Belonging

Quality

Engagement

Right solution for needs

Business Results / ROI

Performance impact

Application to the job

Professional growth

Solution Experience Benefits

Social Learning Analytics

Report By: Author/Creator Content Type Content Name Delivery Method Design Method Component Name Learning Need Learning Type

Get Started with Social Learning Measurement

1. Assess your amount of social / informal learning

2. If significant, assess level of measurement

3. If it’s limited or only volume-based,talk to your KnowledgeAdvisors teamabout adding on theSocial LearningMeasurementmodule 1. Become

aware / consider

4. Use, learn,

practice, contribute

5. Complete and/or

recommit

2. Search, access,

sign in or join

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

Get Started with the MTMDashboard App

Requires subscription to Dashboards

You will receive the easy setup steps as a follow up to this webinar:

1. Create (unlimited) Mobile Users via Admin account

2. Assign Dashboard Views to Mobile Users

3. Download MTMDashboard from the iPad App Store

Metrics that Matter Mobile App

Mobile-Optimized Evaluations

iPad Dashboard

Course Star Ratings Web Service

Social Learning Measurement

Select the right learning

experience

Assess learning

effectiveness

Report on results

kasymposium.com

50% Discount code:KA2014SYM50

Thank You!

Jeff GrisenthwaiteVP, Operations

+1 312.676.4450

jeffg@knowledgeadvisors.com

Contact me to: Get advice View a demo Receive these slides

knowledgeadvisors.com