using metrics that matter to embrace our mobile/social world
DESCRIPTION
It’s a mobile and social world—make sure your measurement solutions are keeping up. Get a look at the brand new Metrics that Matter® Mobile app that helps employees find the learning that will have the most impact on their jobs. Understand the experience your students are having if they complete their evaluations on their smartphone. See demonstrations of Metrics that Matter® functionality for measuring the impact of your informal and social learning platforms and programs, as well as how to shift your learning and talent analytics into the mobile/social realm.TRANSCRIPT
Using Metrics that Matter to Embrace our
Mobile/Social World
9 January 2014
Jeff GrisenthwaiteVP, Operations
Purpose
Tour of Metrics that Matter tools & features to help you:
1. Leverage mobile/social technologies in your measurement approaches
2. Measure effectiveness & impact of mobile/social programs & platforms
Select the right learning
experience
Assess learning
effectiveness
Report on results
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Typical Company
MTM Client Averagewithin 6 Months
MTM Client Average
MTM Top 25%
MTM Top 5%
0.5
0.38
0.33
0.18
0.1
Scrap Learning
Not relevant
Already knew info
Not practical
Bad timing
Metrics that Matter Mobile
Free App for Android & iOS
Quick and easy class search
Course reviews with star ratings& comments
Search by Topic or Training Location
MTM Feed: Classes, Ratings, Comments
How Do I Get It?
Implement for Your Organization Free! Ready within 2 weeks Contact KnowledgeAdvisors team:
1. Logo
2. Email domains
3. Schedule of future classes
Free App Download for Employees: Search App Store or Google Play for
Metrics that Matter
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Your Need
Course evaluation feedback is
available here
Your employees or customers are
here
Website
Intranet Share
Point
LMSMTM
Bridge the Gap with Web Services
Course evaluation feedback is
available here
Your employees or customers are
here
Website
Intranet Share
Point
LMSMTM
Web ServiceData Transfer Industry standard On-demand
MTM Course Data Points
Data Point Description
Overall Average Score Overall Average Score for the Course
N-Count Number of Respondent for the Course
Number of Evals for each scale header
Based on Overall Evaluation score, number of respondents for each scale value
Overall Eval Score Overall Average Score for each Eval
Qualitative Data Comments for each Eval for the Course
Demographic Answers Demographic associated with comments
Course Star Ratings Example 1
Course Star Ratings Example 2
microsoft.com/learning
Get Started with Star Ratings Web Service
Discuss with your KnowledgeAdvisors team
$2,500 one-time setup fee
Configuration within your system to:
1. Receive web-service
2. Display as desired
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Collect Evaluations on SmartPhones
Maximize response rates by collecting class & conference evaluations on laptops, tablets,AND smartphones
Mobile Class Evaluations
Welcome Demographics Evaluation
Conference Evaluations
Laptop / Tablet Smartphone
QR Code to Complete Evals
Smartphone Tracking
How are your learners completing evaluations? Web Paper Import from another system Smartphones
Data Download Report:
Get Started with Mobile Optimized Evaluations
As a follow up to this webinar, you’ll receive a guide to the Metrics that Matter smartphone experience
Free and easy to enable for your evaluations
Interested in evaluating conferences and not doing so today? Talk to your KnowledgeAdvisors account team
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
What Social Learning to Measure?
1. Programs with large investments Performance support systems Knowledge sharing systems Mentoring programs Communities of practice
2. Solutions replacingformal learning Content portals Knowledge Bases
When to Measure?
1. Become aware /
consider
3. Engage
4. Use, learn,
practice, contribute
5. Complete and/or
recommit
At each interactionMicropolls
PeriodicallyPop-Ups
At the conclusionEmail
2. Search, access,
sign in or join
Where Else Have Clients Added Micropolls?
SharePoint Salesforce.com Simulations Intranet Portals Public websites
What to Measure?
Support Systems (Manager, Resources, Rewards)
Usability
Availability/ Accessibility
Fulfills objectives
Effectiveness
Value / Belonging
Quality
Engagement
Right solution for needs
Business Results / ROI
Performance impact
Application to the job
Professional growth
Solution Experience Benefits
Social Learning Analytics
Report By: Author/Creator Content Type Content Name Delivery Method Design Method Component Name Learning Need Learning Type
Get Started with Social Learning Measurement
1. Assess your amount of social / informal learning
2. If significant, assess level of measurement
3. If it’s limited or only volume-based,talk to your KnowledgeAdvisors teamabout adding on theSocial LearningMeasurementmodule 1. Become
aware / consider
4. Use, learn,
practice, contribute
5. Complete and/or
recommit
2. Search, access,
sign in or join
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
Get Started with the MTMDashboard App
Requires subscription to Dashboards
You will receive the easy setup steps as a follow up to this webinar:
1. Create (unlimited) Mobile Users via Admin account
2. Assign Dashboard Views to Mobile Users
3. Download MTMDashboard from the iPad App Store
Metrics that Matter Mobile App
Mobile-Optimized Evaluations
iPad Dashboard
Course Star Ratings Web Service
Social Learning Measurement
Select the right learning
experience
Assess learning
effectiveness
Report on results
kasymposium.com
50% Discount code:KA2014SYM50
Thank You!
Jeff GrisenthwaiteVP, Operations
+1 312.676.4450
Contact me to: Get advice View a demo Receive these slides
knowledgeadvisors.com