"upgrade is needed" indicator for your business scorecard
Post on 23-Jan-2015
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“UPGRADE IS NEEDED” INDICATOR FOR YOUR
BALANCED SCORECARD Based onwww.bscdesigner.com/upgrade-is-needed-indicator-for-bsc.htm
By Aleksey Savkin
BSC DESIGNER
MOST STUFF HAS AN EXPIRATION DATE
• Milk’s “best before” date
BSC DESIGNER
MOST STUFF HAS AN EXPIRATION DATE
• Milk’s “best before” date
• Expiration date on the pack of medicine
BSC DESIGNER
MOST STUFF HAS AN EXPIRATION DATE
• Helps consumers to get a rough idea about the condition of the product
BSC DESIGNER
MOST STUFF HAS AN EXPIRATION DATE
• Helps consumers to get a rough idea about the condition of the product
• Avoid buying something spoiled
BSC DESIGNER
MOST STUFF HAS AN EXPIRATION DATE
• This idea can be applied to any product, especially to those ones that depend on changing environments.
BSC DESIGNER
THE REASONS OF THIS IDEA
• The product design and functions are getting out of the date
BSC DESIGNER
THE REASONS OF THIS IDEA
• The product design and functions are getting out of the date
• User’s requirements change
BSC DESIGNER
THE REASONS OF THIS IDEA
• The product design and functions are getting out of the date
• User’s requirements change• Technologies suggest new opportunities
BSC DESIGNER
EXAMPLES OF THIS IDEA
• According to analysis done by Infonetics, a brand new smart phone will be upgraded in 7-9 months (prepaid users) or in 18 to 20 months (postpaid users);
BSC DESIGNER
EXAMPLES OF THIS IDEA
• According to analysis done by Infonetics, a brand new smart phone will be upgraded in 7-9 months (prepaid users) or in 18 to 20 months (postpaid users);
• According to Forbes an average car in the U.S. is now over 10 years old.
BSC DESIGNER
WHAT ABOUT THE BALANCED SCORECARD?
• The implementation of the business system can have an expiration date as well.
BSC DESIGNER
WHAT ABOUT THE BALANCED SCORECARD?
• The implementation of the business system can have an expiration date as well.
• A Balanced Scorecard, as any other product based on changing business conditions, has a “best before” date.
BSC DESIGNER
A DETAILED UPDATED PLAN FOR THE BALANCED SCORECARD
Source: www.bscdesigner.com | Illustrations: pixabay.com
BALANCED SCORECARD CAR ANALOGY
1BSC prototypeMany companies start with a prototype of the business scorecard.
The car that you drove when you got your driving license
Source: www.bscdesigner.com | Illustrations: pixabay.com
BSC DESIGNER
A DETAILED UPDATED PLAN FOR THE BALANCED SCORECARD
Source: www.bscdesigner.com | Illustrations: pixabay.com
BALANCED SCORECARD CAR ANALOGY
1BSC prototypeMany companies start with a prototype of the business scorecard.
The car that you drove when you got your driving license
2Operational update of the BSC Updating KPIs' values;Adding new action plans;Reporting back to the system.
Fill car's tank with fuel
Source: www.bscdesigner.com | Illustrations: pixabay.com
BSC DESIGNER
A DETAILED UPDATED PLAN FOR THE BALANCED SCORECARD
Source: www.bscdesigner.com | Illustrations: pixabay.com
BALANCED SCORECARD CAR ANALOGY
1BSC prototypeMany companies start with a prototype of the business scorecard.
The car that you drove when you got your driving license
2Operational update of the BSC Updating KPIs' values;Adding new action plans;Reporting back to the system.
Fill car's tank with fuel
3Maintenance of the BSCAn upgrade of the KPIs to ones more suitable.
Check your engine and change oil
Source: www.bscdesigner.com | Illustrations: pixabay.com
BSC DESIGNER
A DETAILED UPDATED PLAN FOR THE BALANCED SCORECARD
Source: www.bscdesigner.com | Illustrations: pixabay.com
BALANCED SCORECARD CAR ANALOGY
1BSC prototypeMany companies start with a prototype of the business scorecard.
The car that you drove when you got your driving license
2Operational update of the BSC Updating KPIs' values;Adding new action plans;Reporting back to the system.
Fill car's tank with fuel
3Maintenance of the BSCAn upgrade of the KPIs to ones more suitable.
Check your engine and change oil
4Rethink your scorecardUpdate a business strategy of your company and, as a result, you need to upgrade your Balanced Scorecard.
It is time to buy a new car!
Source: www.bscdesigner.com | Illustrations: pixabay.com
WE’D BETTER CALL IT “UPGRADE DATE”
BSC DESIGNER
WE’D BETTER CALL IT “UPGRADE DATE”
• With consumer products “expiration” or “best before” date means that after this date the product is in a bad condition and you should not buy or use it.
BSC DESIGNER
WE’D BETTER CALL IT “UPGRADE DATE”
• In this sense the Balanced Scorecard (as a business concept) probably has some kind of expiration date, but
• it depends a lot on new breakthroughs in management science.
BSC DESIGNER
WE’D BETTER CALL IT “UPGRADE DATE”
• When we tell someone that the business scorecard is out of date we don’t mean that we need to get rid of it.
BSC DESIGNER
WE’D BETTER CALL IT “UPGRADE DATE”
• When we tell someone that the business scorecard is out of date we don’t mean that we need to get rid of it.
• What we mean is that this scorecard needs to be upgraded.
BSC DESIGNER
WE’D BETTER CALL IT “UPGRADE DATE”
• Let’s go ahead with a scorecard upgrade plan. An analogy with a car will help.
BSC PROTOTYPE. THE CAR THAT YOU DROVE WHEN YOU GOT YOUR DRIVING LICENSE.
BSC DESIGNER
BSC PROTOTYPE
• Many companies start with a prototype of the business scorecard.
BSC DESIGNER
BSC PROTOTYPE
• Many companies start with a prototype of the business scorecard.
• In most cases it is a spreadsheet in MS Excel.
BSC DESIGNER
BSC PROTOTYPE
• Many companies start with a prototype of the business scorecard.
• In most cases it is a spreadsheet in MS Excel.• It is hard to maintain and is actually a set of
indicators focused on measurement, rather than on management.
BSC DESIGNER
BSC PROTOTYPE
• You will find out that this scorecard doesn’t meet the growing requirements of your business.
BSC DESIGNER
THE CAR THAT YOU DROVE WHEN YOU GOT YOUR DRIVING LICENSE
• It can be compared to a first car that one drives right after getting a driving license.
BSC DESIGNER
THE CAR THAT YOU DROVE WHEN YOU GOT YOUR DRIVING LICENSE
• It can be compared to a first car that one drives right after getting a driving license.
• You sell your first car and buy a new one that is more suitable for a more experienced driver
BSC DESIGNER
THE CAR THAT YOU DROVE WHEN YOU GOT YOUR DRIVING LICENSE
• If you started something in Excel it will be really hard to upgrade it to the professional performance management software
BSC DESIGNER
THE CAR THAT YOU DROVE WHEN YOU GOT YOUR DRIVING LICENSE
• If you started something in Excel it will be really hard to upgrade it to the professional performance management software
• An upgrade is less painful if you started with a free BSC Designer Light, which can be later upgraded to Standard or Pro editions.
OPERATIONAL UPDATE OF THE BSC. FILL CAR’S TANK WITH FUEL.
BSC DESIGNER
OPERATIONAL UPDATE OF THE BSC
• Updating KPIs’ values;
BSC DESIGNER
OPERATIONAL UPDATE OF THE BSC
• Updating KPIs’ values;• Adding new action plans;
BSC DESIGNER
OPERATIONAL UPDATE OF THE BSC
• Updating KPIs’ values;• Adding new action plans;• Reporting back to the system.
BSC DESIGNER
FILL CAR’S TANK WITH FUEL
• You just need to keep an eye on its fuel level and fill the car’s tank with fuel (feed your BSC with data) regularly.
MAINTENANCE OF THE BSC. CHECK YOUR ENGINE AND CHANGE OIL.
BSC DESIGNER
CHECK YOUR ENGINE AND CHANGE OIL
• Car manufacturers suggest that trained mechanics should examine your car regularly.
BSC DESIGNER
CHECK YOUR ENGINE AND CHANGE OIL
• Car manufacturers suggest that trained mechanics should examine your car regularly.
• Any complex system needs to be revised regularly.
BSC DESIGNER
MAINTENANCE OF THE BSC
• Upgrade of the KPIs to ones more suitable
BSC DESIGNER
MAINTENANCE OF THE BSC
• Upgrade of the KPIs to ones more suitable• Upgrade of guiding policies derived from
strategy
RETHINK YOUR BUSINESS SCORECARD. IT IS TIME TO BUY A NEW CAR!
BSC DESIGNER
IT IS TIME TO BUY A NEW CAR
• A better paid job, a new house, or need to participate in school run program
BSC DESIGNER
IT IS TIME TO BUY A NEW CAR
• A better paid job, a new house, or need to participate in school run program
• Your environment and priorities have changed, so you think about buying a new car.
BSC DESIGNER
RETHINK YOUR BUSINESS SCORECARD
• You need to update a business strategy of your company and, as a result, you need to upgrade your Balanced Scorecard.
BSC DESIGNER
RETHINK YOUR BUSINESS SCORECARD
Besides major market shakes there are some less obvious drivers of the strategy change:
BSC DESIGNER
RETHINK YOUR BUSINESS SCORECARD
• It might be as simple as the complete execution of the current strategic plan or…
BSC DESIGNER
RETHINK YOUR BUSINESS SCORECARD
• It might be as simple as the complete execution of the current strategic plan or…
• New people with new points of view came into your team; you need to upgrade your strategy taking in account their experience.
BSC DESIGNER
WHAT BUSINESS TOOL DO YOU USE TO MAKE DECISIONS?
• If you find that your team uses BSC less and less, then the scorecard needs to be upgraded.
HOW OFTEN DO YOUR UPGRADE YOUR SCORECARD? HOW OFTEN DO YOU BUY A NEW
CAR?
BSC DESIGNER
HOW OFTEN DO YOUR UPGRADE YOUR SCORECARD?
• Frequent upgrades of the BSC are the sign that the scorecard is not “strategic” enough.
BSC DESIGNER
HOW OFTEN DO YOUR UPGRADE YOUR SCORECARD?
• Frequent upgrades of the BSC are the sign that the scorecard is not “strategic” enough.
• The general recommendation would be to look at major market shakes and their regularity.
BSC DESIGNER
ONLINE BUSINESS EXAMPLE
• In the online business rules change fast.• It makes sense to revise your with each major
Google upgrade.• At least the parts that are responsible for
content and search engine marketing
“UPGRADE NEEDED” INDICATOR FOR YOUR SCORECARD
BSC DESIGNER
YOUR CAR TELLS YOU WHEN THE MAINTENANCE IS NEEDED
Your car tells you when the maintenance is needed.
Source: www.bscdesigner.com | Illustrations: pixabay.com
BSC DESIGNER
YOUR CAR TELLS YOU WHEN THE MAINTENANCE IS NEEDED
Incorporate an "update needed" indicator in your scorecard.
Your car tells you when the maintenance is needed.
Source: www.bscdesigner.com | Illustrations: pixabay.com
BSC DESIGNER
INCORPORATE AN “UPDATE NEEDED” INDICATOR IN YOUR SCORECARD
• It might be programmed to attract your attention in a 12 month period
BSC DESIGNER
INCORPORATE AN “UPDATE NEEDED” INDICATOR IN YOUR SCORECARD
• It might be programmed to attract your attention in a 12 month period
• You might want to have an alert when selected KPIs achieve their specified values.
BSC DESIGNER
INCORPORATE AN “UPDATE NEEDED” INDICATOR IN YOUR SCORECARD
• It might be programmed to attract your attention in a 12 month period
• You might want to have an alert when selected KPIs achieve their specified values.
• Adding a kind of a “time capsule” in the description field of this indicator.
MAIN TAKEAWAYS
BSC DESIGNER
MAIN TAKEAWAYS
• Balanced scorecard has an expiration date; it need to be revised and upgraded regularly;
BSC DESIGNER
MAIN TAKEAWAYS
• Balanced scorecard has an expiration date; it need to be revised and upgraded regularly;
• Balanced scorecard is a derivative of a strategy; once the strategy is revised, the scorecard needs to be revised as well;
BSC DESIGNER
MAIN TAKEAWAYS
• When things change, there might be external factors (competitors, market regulators, technologies) as well as internal ones (your team, new experience);
BSC DESIGNER
MAIN TAKEAWAYS
• When things change, there might be external factors (competitors, market regulators, technologies) as well as internal ones (your team, new experience);
• Add an “Upgrade is needed” indicator to your scorecard with a “time capsule” in the description; in this way you will be prepared for the next upgrade.
BSC DESIGNER
MORE ABOUT THE BALANCED SCORECARD
Find more insightful articles about the Balanced Scorecard in ”Articles” section at www.bscdesigner.com
BSC DESIGNER
BSC DESIGNER
THANK YOU!
Feel free to send us your questions using the contact form at www.bscdesigner.com
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